T

Biên

www.hutech.edu.vn


1



:


I

...................................................................................................................I
........................................................................................................... IV
UNIT 1: TOURIST INFORMATION & ITINERARIES ....................................................... 1
1.1 LANGUAGE FOCUS .............................................................................................. 1
1.1.1 Vocabulary ..................................................................................................... 1
1.1.2 Compound nouns

WILL

GOING .................................................................... 3

1.1.3 Writing these sentences without changing the meaning........................................ 6
1.2 READING ............................................................................................................ 8
1.2.1 Pre-reading .................................................................................................... 8
1.2.2 Reading ......................................................................................................... 9
1.2.3 TOURISM ENCOMPASSES: ................................................................................ 9
1.2.4 THE TOURISM SYSTEM .................................................................................. 11
1.2.5 Vocabulary ................................................................................................... 15
1.3 WRITING AND SPEAKING ................................................................................. 15
1.3.1 Speaking ...................................................................................................... 15
1.4 TOURISM INFORMATION DISCUSSION............................................................. 17
1.4.1 Writing......................................................................................................... 17
ANSWER: ............................................................................................................... 18
UNIT 2: TOUR BOOKING & TOUR COMMENTARIES .................................................... 20
2.1 LANGUAGE FOCUS ............................................................................................ 20
2.1.1 Vocabulary ................................................................................................... 20
2.1.2 Writing these sentences without changing the meaning...................................... 23
2.1.3 Quiz ............................................................................................................ 24
2.2 READING .......................................................................................................... 26
2.2.1 Pre-reading .................................................................................................. 26
2.2.2 Reading ....................................................................................................... 28
2.2.3 Vocabulary ................................................................................................... 37
2.3 WRITING AND SPEAKING ................................................................................. 39
2.3.1 Speaking ...................................................................................................... 39
2.3.2 Writing......................................................................................................... 40
ANSWER ................................................................................................................ 41
UNIT 3: RESTAURANTS AND THEIR SERVICES .......................................................... 43
3.1 LANGUAGE FOCUS ............................................................................................ 43
3.1.1 Structures describing eating and drinking establishments ................................... 43
3.1.2 Vocabulary eating and drinking establishments ................................................. 45

3.1.3 Re-write these sentences without changing the meaning .................................... 47
3.2 READING .......................................................................................................... 50
3.2.1 Pre-reading .................................................................................................. 50


II
3.2.2 Reading ........................................................................................................51
3.2.3 Vocabulary ....................................................................................................54
3.3 WRITING AND SPEAKING ................................................................................. 55
3.3.1 Speaking .......................................................................................................55
3.3.2 Writing .........................................................................................................55
ANSWER: ............................................................................................................... 56
UNIT 4: TAKING CUSTO

INING DISHES ................................ 58

4.1 LANGUAGE FOCUS ............................................................................................ 58
4.1.1 Vocabulary & structure describing foods ............................................................58
4.1.2 Articles A/AN & THE

A or SOME .....................................................................64

4.1.3 Re-write these sentences without changing the meaning .....................................66
4.2 READING .......................................................................................................... 67
4.2.1 Pre-reading ...................................................................................................67
4.2.2 Reading ........................................................................................................70
4.2.3 Vocabulary ....................................................................................................75
4.3 WRITING AND SPEAKING ................................................................................. 76
4.3.1 Speaking .......................................................................................................76
4.3.2 Writing .........................................................................................................77

ANSWER: ............................................................................................................... 78
UNIT 5: HOTEL RESERVATIONS ................................................................................ 81
5.1 LANGUAGE FOCUS ............................................................................................ 81
5.1.1 Vocabulary ....................................................................................................81
5.1.2 Expressing the locations ..................................................................................87
5.2 READING .......................................................................................................... 90
5.2.1 Pre-reading ...................................................................................................90
5.2.2 Reading ........................................................................................................91
5.2.3 Vocabulary ....................................................................................................94
5.3 WRITING AND SPEAKING ................................................................................. 98
ANSWER: ............................................................................................................. 101
UNIT 6: HOTEL CHECK-IN ....................................................................................... 102
6.1 LANGUAGE FOCUS .......................................................................................... 102
6.1.1 Vocabulary .................................................................................................. 102
6.1.2 Re-Writing these sentences without changing the meaning ................................ 104
6.2 READING ........................................................................................................ 108
6.2.1 Pre-reading ................................................................................................. 108
6.2.2 Reading ...................................................................................................... 109
6.2.3 Vocabulary .................................................................................................. 111
6.3 WRITING AND SPEAKING ............................................................................... 112
ANSWER: ............................................................................................................. 115
UNIT 7: HOTEL CHECK-OUT ..................................................................................... 116
7.1 LANGUAGE FOCUS .......................................................................................... 116


III
7.1.1 Vocabulary .................................................................................................. 116
7.1.2 Re-Write these sentences without changing the meaning .................................. 119
7.2 READING ........................................................................................................ 122
7.2.1 Pre-reading ................................................................................................. 122

7.2.2 Reading ...................................................................................................... 122
7.2.3 Vocabulary .................................................................................................. 125
7.3 WRITING AND SPEAKING ............................................................................... 126
ANSWER: ............................................................................................................. 128
UNIT 8: HANDLING COMPLAINTS............................................................................ 129
8.1 LANGUAGE FOCUS .......................................................................................... 129
8.1.1 Vocabulary .................................................................................................. 129
8.1.2 Structures ................................................................................................... 134
8.1.3 Re-Write these sentences without changing the meaning .................................. 137
8.2 READING ........................................................................................................ 138
8.2.1 Pre-reading ................................................................................................. 138
8.2.2 Reading ...................................................................................................... 138
8.2.3 Vocabulary .................................................................................................. 143
8.3 WRITING AND SPEAKING ............................................................................... 143
ANSWER: ............................................................................................................. 147


IV

MƠ

MƠN
Anh du

trang

là mơn

trong ngành


cho sinh viên có
ngành khách

giao

khi

khác

và

ngơn

mơn
trong

khác là

Anh

giao

DUNG MƠN
Là môn

chuyên ngành

Khách

phân


theo các

dung

sau:
UNIT 1: Tourist Information & Itineraries
UNIT 2: Tour Booking & Tour Commentaries
UNIT 3: Restaurants and Their Services
UNIT 4: Taking

Orders & Explaining Dishes

UNIT 5: Hotel Reservations
UNIT 6: Hotel Check-in
UNIT 7: Hotel Check-out
UNIT 8: Handling Complaints

Mơn

này

sinh viên có

Anh

1.

U


MƠN

-

nghe
Làm bài

tra
phát

trình

ý
tài

cùng

viên xây
nhóm.

bài

và

Anh du


V
CÁCH


DUNG MƠN
mơn này,

làm

ơn

bài

bài

các bài

bài

tiêu bài

ý

bài

câu

sau
ơn

bài

dung bài
và


thúc tồn

làm các bài

PHÁP
Mơn
-

và

và tìm thêm các thơng tin liên quan

bài
thúc

các câu

GIÁ MƠN

giá
q trình: 30%. Hình

và

dung do GV

phù

quy


dung

các bài

và tình hình
-

thi: 70%. Hình

bài thi
1

trong 60 phút.
8.



UNIT 1: TOURIST INFORMATION & ITINERARIES

1

UNIT 1: TOURIST INFORMATION
& ITINERARIES
Learning outcome:
Types of tourist attractions
Activities during holiday
Managing skills to work in the tourist office

1.1 LANGUAGE FOCUS

1.1.1 Vocabulary
Work in pairs. Match the words to the correct pictures
A. Tourist Attractions
a. Floating market
b. Catherdral
c. Bay
d. Waterfall
e. Grotto
f. Bird sanctuary
g. Market
h. Pagoda
i. Beach


2

UNIT 1: TOURIST INFORMATION & ITINERARIES

1_________________

2_________________

3_________________

4__________________

5__________________

6_________________


7_________________

8__________________

9_________________

B. Tourist Activities
a. Fishing
b. Swimming
c. Bird watching
d. Kayaking
e. Scuba diving
f. Skiing
g. Skating
h. Hiking
i. Horse riding
j. Playing golf


UNIT 1: TOURIST INFORMATION & ITINERARIES

3

k. Sailing
l. Biking

1__________

2__________


3___________

4_____________

5__________

6__________

7___________

8_____________

9_________

10_________

11__________

12____________

1.1.2 Compound nouns

WILL

GOING

A. Compound nouns:
In English we can use nouns as adjectives. For example:
Water sport


Stork sanctuary

Safari tour

The relationship between the two nouns can be of many kinds, including:
Place:

mountain slopes, city center


4

UNIT 1: TOURIST INFORMATION & ITINERARIES

Time: spring holiday, weekend break
Function: golf course, swimming pool
Material:

paper bag, iron bridge, stone cathedral

A compound noun is a noun that is made with two or more words. A compound
noun is usually [noun + noun] or [adjective + noun], but there are other
combinations (see below). It is important to understand and recognize compound
nouns. Each compound noun acts as a single unit and can be modified by adjectives
and other nouns.
There are three forms for compound nouns:
open or spaced - space between words (tennis shoe)
hyphenated - hyphen between words (six-pack)
closed or solid - no space or hyphen between words (bedroom)
Compound nouns can also be formed using the following combinations of words:

Noun

+

Noun

toothpaste

Adjective

+

Noun

monthly ticket

Verb

+

Noun

swimming pool

Preposition

+

Noun


underground

Noun

+

Verb

haircut

Noun

+

Preposition

hanger on

Adjective

+

Verb

dry-cleaning

Preposition

+


Verb

output


UNIT 1: TOURIST INFORMATION & ITINERARIES

5

Match the nouns in A and B.
A

B

1. Theme

a. City

2. Tour

b. Sports

3. Shopping

c. Trip

4. Boat

d. Park


5. Water

e. Guide

6. Capital

f. Mall

7. Back

g. Watching

8. Scuba

h. Packing

9. Sight

i. Surfing

10. Bird

j. Seeing

11. Wind

k. Bathing

12. Sun


l. Diving

B. When to use GOING TO:
The structure BE GOING TO is normally used to indicate the future but with some
type of connection to the present. We use it in the following situations:
When we have already decided or we intend to do something in the future:
Ex: They're going to retire to the beach - in fact they have already bought a little
beach house.
When there are definite signs that something is going to happen:
Ex: I think it is going to rain - I just felt a drop.
When something is about to happen:
Ex: Get back! The bomb is going to explode.
C. When to use WILL:
In other cases, where there is no implicit or explicit connection to the present, use
WILL:
1. For things that we decide to do now.
Ex: I'll buy one for you too.
I think I'll try one of those. (I just decided this right now)


8

UNIT 1: TOURIST INFORMATION & ITINERARIES

1.2 READING
1.2.1 Pre-reading
WORD SEARCH: Look in your dictionary/computer to find other meanings,
information, synonyms

for the words 'Tourist'. Share your findings with your


partners.

Tourist

ANSWER SOME QUESTIONS:
a. Where do you want to travel? How many people will travel? And how much do
you want spend?
b. Do you have any hotel or accommodation in mind?
c. Do you have any experience traveling?


UNIT 1: TOURIST INFORMATION & ITINERARIES

7

4. His bank manager turned down his request for a loan.
His request ______________________________________________________.
5. If you don't leave immediately, I will call a policeman.
Unless ___________________________________________________________.
6. The film was so funny that I burst out laughing.
It was such ______________________________________________________.
7. I am sorry that I didn't go to the party last Sunday.
I wish that _______________________________________________________.
8. What is the price of this watch?
How much _______________________________________________________?
9. He said "Do you like to wear Sunday
He asked ________________________________________________________.
10.Someone carried my luggage to the train station.
My luggage ______________________________________________________.

11.Books are no longer written by hand.
Books used to ____________________________________________________.
12.He has designed the fine modern buildings.
The fine modern buildings _________________________________________.
13.It pleases me that she is going to get her scholarship.
I'm _______________________________________________________.
14.They were worried that they weren't not on time.
They were worried about not ___________________________________.
15.The price is too high for me to buy it.
The price is so ______________________________________________.


8

UNIT 1: TOURIST INFORMATION & ITINERARIES

1.2 READING
1.2.1 Pre-reading
WORD SEARCH: Look in your dictionary/computer to find other meanings,
information, synonyms

for the words 'Tourist'. Share your findings with your

partners.

Tourist

ANSWER SOME QUESTIONS:
a. Where do you want to travel? How many people will travel? And how much do
you want spend?

b. Do you have any hotel or accommodation in mind?
c. Do you have any experience traveling?


UNIT 1: TOURIST INFORMATION & ITINERARIES

9

1.2.2 Reading
WHAT IS TOURISM?

Although many of us have been "tourists" at some point in our lives, defining what
tourism actually is can be difficult. Tourism is the activities of people traveling to and
staying in places outside their usual environment for leisure, business or other
purposes for not more than one consecutive year.
Tourism is a dynamic and competitive industry that requires the ability to adapt
constantly to customers' changing needs and desires, as the

satisfaction,

safety and enjoyment are particularly the focus of tourism businesses.

1.2.3 TOURISM ENCOMPASSES:
Outbound Tourism
Outbound tourism is what you may be most familiar with. It involves the people
going from British Columbia to other provinces, territories or countries. For example,
going to Hawaii for a holiday is considered outbound tourism.


10


UNIT 1: TOURIST INFORMATION & ITINERARIES

Inbound Tourism
The tourists coming to BC from other places are called inbound tourists. BC
competes in a global market to attract tourists from the United States, Japan,
Germany and many other countries. The industry also implements marketing
campaigns aimed at attracting travellers from other parts of Canada, as well as from
within British Columbia.
Domestic Tourism
Approximately half of the tourists in BC each year are actually from within the
province. BC Stats and Destination BC consider those travelling beyond their usual
environment (typically more than 80 km from home) for business or for pleasure to
be tourists.
Tourism Sectors
There are different ways to measure the size of the tourism industry, as tourism
does not conform to the usual ways that industries are defined, such as
manufacturing, forestry and other industries. Tourism constitutes a wide variety of
sectors that provide diverse products and services to visitors. However, these
businesses also provide products and services to local residents.
The tourism and hospitality industry in British Columbia employs 274,000 people
on a full year equivalent basis, in diverse sectors such as transportation, travel
services, recreation and entertainment, accommodation and food and beverage
services. The industry represents approximately 12% of the total BC workforce. Of
these 274,000 workers, approximately half (127,000) are employed directly as the
result of the $13.5 billion in tourist spending in the province each year.
When describing the

go2hr includes all 274,000 workers,


because this is the number of people who need to be recruited and trained to support
the businesses that serve both tourists and local residents. Economic reports may
focus more on the 127,000 jobs created by direct tourism spending for different
purposes. Both figures are correct.


UNIT 1: TOURIST INFORMATION & ITINERARIES

11

1.2.4 THE TOURISM SYSTEM
The Tourism System
Before developing a tourism product, it is useful to understand how the tourism
system operates. The diagram shows the components involved.

The Consumer
The consumer is the most important part of the tourism system because the
consumer is the reason tourism products and services exist. Everyone working in
tourism must ensure that the consumer is considered first and foremost in all
business and planning decisions.
Consumers spend their money and leisure time in many different ways. If they
choose to spend their money on a holiday, they generally begin by setting a budget,
deciding on the period of travel and considering the types of activities they would like
to do while away. Then they select a destination, decide how they will travel there
and make reservations accordingly, through a travel agent, wholesaler, over the
internet or directly with a tourism operator.
The Travel Experience
The travel experience relates to how the consumer travels to the destination and
the experiences they have along the way. Travel choices include air, car, boat, coach,



12

UNIT 1: TOURIST INFORMATION & ITINERARIES

train, motorbike, hiking or a combination of the above. The mode of travel affects the
type of consumer experience, for example, flying to a destination is a very different
experience to driving. When transport options, links and support services are limited
or below standard, the destination often suffers. Many issues affect the quality of the
travel experience, including the variety of attractions, facilities and accommodation
available en route; the road quality and signage; and the frequency of transport
services.
The Holiday Experience
When consumers decide to take a particular type of holiday, they have
expectations of the experience they will have. This could relate to the quality of
accommodation, service and food, or the range and cost of activities available, variety
of shopping, cafe and restaurant opening hours. Their satisfaction will be based on
how well the holiday met their initial expectations or exceeded them.
Marketing A Business
Marketing refers to the multi-faceted process that any successful business
perpetually works through. It includes activities such as researching the market,
consumers and products; developing the business and products; developing the skills
of personnel; and promoting, advertising or working with the media to raise
awareness of the product to generate sales.
Marketing is often described as consisting of four elements, known as the four Ps:
product, place, price and promotion. Product refers to the physical attributes of the
product, branding and packaging. Place is about distribution

the agencies, channels


and institutions used to give consumers easy access to purchase the product. Price
must meet both the needs of consumers and the needs of the provider. Promotion is
the means by which consumers are made aware of destinations, products or services,
to help them choose their holiday. Promotion can involve a range of media, including
internet, websites, print (magazines, newspapers, brochures, direct-mail), television
and radio.