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FIRST CLASS
ENGLISH FOR TOURISM
TEACHER: NGUYEN THANH QUYNH
Date: 18 April 2009
QUANG NAM ECONOMICS AND TECHNOLOGY COLLEGE
FOREIGN LANGUAGES – INFORMATICS CENTRE
name of card holder
credit card type
card number
expiry date
credit card company
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Reading METHODS OF PAYMENT
MEMORANDUM
TIKITRAVEL
To: All Staff
From: General Manager
Subject: Accepting credit card payments
Date: 18 August 1991
Ref:
Always ensure that the credit card is valid. The expiry date appears on the card.
Note that some card also carry a ‘Not valid before’ date. If the card is invalid,
you must obtain authorization from the appropriate credit card company.
The card holder’s signature must appear on the card. Holders of unsigned card
must produce proof of identity and signature, then sign the card in front of a
staff member.
Check that the credit card is not on the blacklist of the issuing company.
The amount to be charged must not exceed the limit set by the credit card
company. For the amounts above the limit, authorization is necessary.
Cards that are damaged or defaced in any way are invalid.
In the case of telephone sales, make sure you note the following details:
- name of the card holder
- credit card type
- card number
- expiry date
- address of card holder (to which credit card statement is usually sent)
- contact telephone number.
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Pronunciation
expiry date (n) [iks'paiəri deit]
authorization (n) [ :θərai'zei∫n]ɔ
identity (n) [ai'dentəti]
exceed (v) [ik'si:d]
black list (n) [blæk list]
defaced (adj) [di'feist]
Reading METHODS OF PAYMENT
True - False statements
1. Using a credit card, the total cost can be payable
with any amount.
2. Cards that are not seriously damaged are still
valid.
3. Card holder must produce proof of identity and
signature in case his/her card has no signature.
4. Customers must only provide their names and
addresses if they wish to make a credit card
payment by telephone.
T
T F
T F
T F
F
Reading METHODS OF PAYMENT
5. If a card is out of date, receptionists can not
themselves decide whether it is acceptable or
unacceptable.
F
T
Filling the gaps
Filling the gaps
1. Before accepting payment by credit card, check that the
customer is not in the ……………….
2. In case you don’t know if a credit card is valid or invalid,
you must obtain …………………… from the appropriate
credit card company.
3. I’m afraid that your card is not ………………… It is out of
date.
4. If a card is ………………, ask the card holder for proof of
identity.
5. Your bill comes to $1000, it ………………. your card’s
balance.
unsigned
acceptable
authorization
blacklist
Reading METHODS OF PAYMENT
exceeds
LUCKY NUMBERS
LUCKY NUMBERS
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B
B
A&B
A&B
A
A
Someone wishes to make a credit card
payment by telephone.
What would you do in this situation?
A man tries to use his credit card to pay for
some tickets. You notice that the card
expired the previous day.
What would you do in this situation?
A foreign tourist wants to pay by visa but
his card is defaced.
What would you do in this situation?
A woman wants to pay for the holiday by
credit card . You notice that the credit
card has no signature.
What would you do in this situation?
