ASSIGNMENT 1 FRONT SHEET
Qualification

BTEC Level 5 HND Diploma in Business

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Unit 16: Operations and Project Management (528)

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D1


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Table Content
I.Introduction..............................................................................................................................2,3,4
II.LO1: Review

and

criticize


the

effectiveness of

operational

management

principles..................4,5,6,7,8,9,10
III.LO2: Apply the concept of continual improvement in operationalcontexts..............................1 1,12,13,14,15,16,17,18,19,20
IV.Summarized conclusions.........................................................................................................20
V.References...............................................................................................................................21


I.

Introduction

In this exercise an analysis of corporate issues including review and criticism of the effectiveness of operational management
principles will be conducted. Apply the concept of continual improvement in operational contexts. In which will conduct reviews and
critique the implementation of principles management activities in the foreground organization. Prepare a continual improvement
plan based on reviewing and moderating principles management practices in the foreground organization. Select Samsung
Corporation as the company to solve the problems and applications in this report.
Report Structure
LO1. Review and critique the effectiveness of operations management principles.
P1. Conduct a review and critique of the implementation of operations management principles within an organizational context.
M1. Review and critique the implementation of operations management in relation to Six Sigma methodology and Lean principles.
LO2. Apply the concept of continuous improvement in an operational context.
P2. Prepare a continuous improvement plan based on the review and critique of operations management principles within an

organizational context.
M2. Analyse the effectiveness of a continuous improvement plan using appropriate theories, concepts and/or models.
LO 1&2
D1. Apply appropriate theories, concepts and/or models to justify strategies of a continuous improvement plan for achieving
improved efficiency.


Information Samsung Inc :
Samsung Group is a huge multinational corporation of Korea whose headquarters is located in the Samsung Town complex, Seochogu district, Seoul city. This group currently owns many subsidiaries, chain of sales systems and representative offices on a global
scale, most of which are operating under the Samsung brand name, this is a multidisciplinary conglomerate ( Chaebol) has the largest
scale and economic influence in Korea in particular and is also one of the most expensive technology brands in the world today.
According to two magazines Interbrand and BusinessWeek, the total value of the Samsung brand was ranked 43th among global
corporations ($ 5.2 billion) in 2000, 42nd ($ 6.4 billion) in 2001, 34th ( 8, 3 billion USD) in 2002, 25 th (10.8 billion USD) in 2003, 21st
(12.5 billion USD) in 2004, and 20th (14.9 billion USD) in 2005. Export production volume Samsung's products directly contributed to
the Korean economy, with Samsung alone exceeding 18.1% of the total national export volume, reaching 31.2 billion USD in 2000,
and exceeding 20.7 % to $ 52.7 billion in 2004. In addition, the tax amount that Samsung Corporation paid to the Korean government
in 2003 was 6.5 trillion won, which is 6.3% higher than the national tax. The market value of Samsung Group in 1997 reached 7.3


trillion won, equal to 10.3% of the entire Korean market, but this image was expanded in 2004, when the total value was 90.8
thousand. billion won, equal to 22.4%. In addition, the annual profit of Samsung Group was 5.8 trillion won in 2001,
11.7 trillion won in 2002, 7.4 trillion won in 2003, and 15.7 trillion won in 2004. shows a solid progress.
II.

LO1: Review and criticize the effectiveness of operational management principles :

1. Conduct a review and critique of the implementation of operational management principles in the organizational context.
* Operation : Operations is the task of handling a company's internal operations such that it performs as well as possible. If you
produce goods, sell products, or provide services, the design and management of behind-the-scenes work must be supervised by any
small business owner. The basic definition of operations will depend on your sector and the stage in which your company is based.

Improving activities also means strategically thinking about the systems and processes.( Kiisel, 2020)
* Operations management : Operations management ( OM) is concerned with the management of capital that actually generate the
programs and goods of the enterprise. In general, the resources consist of persons, products , technology, and records, but can go
wider than this. These services are pulled together by a set of systems, so that they are used to provide the organization's primary
service or commodity.
* Operation function : To achieve the best possible operating margin, operational departments seek to balance costs with sales. Based
on the needs of the client and the company's capacity, managers effectively buy, grow and sell to the client. (2017, Investopedia)
*Relationship of Operations Management :
It is important to understand the relationship of operations management with other functional areas in the overall organizational
strategy. The cost of product sold is not the only sector in which cost reductions are carried out. Both aspects of operational,


manufacturing, administration and logistics costs need to be considered by corporate executives. Strategies would balance the
company's overarching mission and vision.
For example, a production room is a place where products are produced in the domain of an enterprise. Usually, it will be done in
factories, factories in enterprises. The work of the production department is very important, they consist of many parts that have
many different functions and tasks. In particular, the production manager will be responsible for monitoring, coordinating and
ensuring production on time to hand over to customers.( quantrinhansu, 2020)
2. Conduct a review & critique of the implementations of operations management processes within an organizational context :
*General process :
The term "Process" as "a specific method of performing a process or work." The process is usually expressed in writing. As such, it is
common for units to develop "Processes" to implement and control their "Processes". A process can be intended to control multiple
processes, and vice versa, a process can be controlled by multiple processes. ( Akarca, 2018)
*The key approaches to operations management :
Operations Administration incorporates a range of technical principles that differ within and across organisations in terms of
suitability and implementation. Capacity planning, inventory control, supply chain architecture, performance metrics and overall
quality improvement are, but are not limited to, main factors. The principles of procurement, supply chain, efficiency and capability
preparation of goodsbased enterprises are extremely important.
Six Sigma emerged within the business sphere to describe various concepts and is often confusing. Next, it's a benchmark in
statistics. Any market method that creates less than 3.4 flaws per 1 million chances is deemed successful. A defect is anything

produced outside of consumer satisfaction. Second, it's a preparation and credential curriculum that teaches Six Sigma's basic values.


The Six Sigma acceptance belt levels, ranging from white belt to black belt, can be reached by practitioners. Finally, it's a theory that
supports the notion that it is possible to quantify and maximize all company activities.
*Advantages of Six Sigma :
In the context of gradual changes to a commodity or a service, Six Sigma has a established track record of adding value and
maintaining consistency to the performance of a company. It can also be used to simplify operations in the supply chain and improve
customer loyalty. Six Sigma 's advantages go beyond simplistic problem-solving and take into consideration the whole manufacturing
process, from the raw materials to the finished product, as opposed to the final product alone. Six Sigma is a proactive approach that
detects possible issues before any form of failure is suffered by the organization and makes advice. In many categories within a
corporation, Six Sigma may be applied, directly affecting profitability and reducing costs. It's important to remember that the Six
Sigma standard for producing goods is a reliable endorsement for B2B clients.
*Disadvantages of Six Sigma :
Six Sigma inspects minute-by - minute market operations and produces vast quantities of analytical evidence, resulting in timeconsuming and complex procedures. And, since at its core it is a method of continuous management, implementation of its protocols
also leads to a rise in the total costs. Often, when a organization introduces Six Sigma, concerns emerge because the organization
only reflects on initiatives approved by Six Sigma and forgets its own mission statement or initiatives. It can limit innovative concepts
for small companies that favor ingenuity and innovation, which need some risktaking to be introduced. Companies have to find
accredited Six Sigma organizations lacking formal qualifications to educate their staff or perform in-house training. In this case , the
cost of small companies implementing Six Sigma is too high to be practicable. Even big corporations continue to provide workers with
a lot of instruction to learn the system.


*Lean manufacturing :
In 1990, the word "Lean production" first emerged. It is used as the name for the technique framework of lean development,
constantly developing market processes. The multiple stages include: lean development, lean business and lean thinking. In the latter
spirit, Lean focuses on recognizing and eliminating customers' non-value-added activities, but increasing costs in an organization's
manufacturing and service supply chain activities.

*Advantages of Lean Manufacturing :

Waste Minimization-Lean manufacturing will effectively eliminate waste inside a processing plant, perhaps the most valuable
advantage of the method. This method removes obsolete or aging inventory as corporations remain on vast amounts of inventory
and waste. The method also lowers costs inside the operation, along with waste minimization.
Enhanced client partnerships-Lean relies predominantly on existing clients rather than concentrating exclusively on the interests of all
clients. This is how you can establish good and stable relationships with trustworthy clients and sustain a constant flow of revenue
that comes in.
Lean Infrastructure-In order to satisfy near-term inventory demand, a lean infrastructure involves only working with certain
components: construction, materials, products , machinery, and labor. Inside the process, the factory does not waste any space
which helps the plant to get as close to production quality as possible. ( planettogether, 2018)
*Disadvantages of Lean Manufacturing


Equipment Breakdown-Lean does not have much room for mistake. Equipment or labor loss can lead to severe lean inconsistencies
that can lead to the whole operation falling behind. Employees might only switch on to another computer in other mass processing
plants if one burned out. There are not many more locations for workers to travel to in Lean, so everything is used inside the
operation.
Delivery inconsistencies-This output downside allows for delivery inconsistencies in the sense of equipment malfunction. This lean
drawback will impede customer partnerships, drive customers to rivals, and lose you sales. ( planettogether, 2018)
Comparison: Lean and Six Sigma :
Comparison between Lean and Six Sigma shows that Lean is a theory to recognize and remove nonessential and non-value enhancing
operations to streamline output and thus increase efficiency, whereas Six Sigma is a technique for change management to handle,
optimize and redesign market processes to reduce process variations to 3.4 defects per million possibilities and thus increase them.
The basic distinction between Lean and Six Sigma is that "Lean" is a philosophy and a program is Six Sigma. Lean aims to inculcate a
transformation in corporate culture and lasting change in employee behaviour, to recognize and eradicate waste, while Six Sigma is a
methodological process intrusion that does not attempt to modify the organizational culture or attempt to change employees '
behavior permanently.

Approach
"Lean" first recognizes the need for a process or operation and, if the operation provides benefit, aims to optimize that activity by
increased process flow and productivity enhancement. In particular, Six Sigma focuses on removing process differences in production

without looking at the merits of those processes in the scheme of things.


Lean, as the name implies, under its guiding philosophy that any operation or function that does not add benefit entails waste that
needs removal, strips down procedures to bare bone basics.
On the other hand, Six Sigma does not challenge whether the procedure or function contributes value and functions under the
guiding theory that waste is any difference in the current method or production.
Under the premise that day-to-day shifts in infrastructure, the environmental climate and other variables often leave space for
progress, Lean is a constant and continuing strategy. In the other hand, Six Sigma is a mission-based strategy, and the Six Sigma
project community disbands to meet the goals of the set transition, leaving metrics or monitoring maps to stop rolling back.
Ownership
The possession of ideas contributes to a significant disparity between Lean and Six Sigma.
By motivating and inspiring the entire workforce to recognise and reduce waste in their area of operation, Lean aims at continual
progress through the entire value-stream of activities. It is an evolving mechanism inherent in the company's practices, which has to
be embraced for productivity by the entire staff and in all facets of the company's operations.
In the other hand, Six Sigma is a statistical technique that seeks to remove differences within a single project or field of operation,
and the findings remain restricted rather than pervasive within that particular area. Full organisation. Six implementations of Sigma
belong to special interest groups, such as the group for inventory reduction, the group for industrial scrap reduction, and those
expressly developed for this interest.
Procedure Implementation


Lean helps to bring in improvements in organizational policy, structure, and operations by transferring expertise and integrating a
learning organization's community around the board. Lean implementation is applied by instruments such as Value Stream Mapping,
Five S, Kanban, and poka-yoke or error-proofing, and by principles such as manufacturing Just in Time.
The DMAIC (Define, Calculate, Evaluate, Execute, and Control) or DMADV (Plan, Calculate, Evaluate, Plan,
Verify) method and the use of methods such as Failure Mode Effective Analysis (FMEA) and Analysis of Variance ( ANOVA) was used
to execute Six Sigma. Until applying the approach and testing for performance, the Six Sigma team determines underlying factors for
variation, checks theories for alternative alternatives, and validates the study.
 Lean and Six Sigma each have their applications and go hand in hand quite much. Although Six Sigma remains more

willing to meet pressing consumer demands, Six Sigma alone is unable to increase the overall pace of the transaction
or optimize investment returns for investors. Lean Six Sigma (LSS) aims to merge the strengths of these two strategies
and reduce the drawback of both. In order to recognize and eradicate nonvalue adding behaviors and procedures, the
Lean Six Sigma approach includes using lean methodologies, and then using Six Sigma methodologies to identify and
eliminate process variance.
The development of operations management principles in modern context :
The administration of operations refers to the mechanism in which planning, coordination, and oversight are involved. These
procedures ensure much greater profitability and productivity enhancement within a production operation.
Operations Management's 10 principles include the following:
Fact-Operations control, instead of just the methods, has to concentrate on the overall challenge. This is since a universal approach
would not be able to present any instrument in itself.


Organization-All about the operation is intertwined within a manufacturing plant. All of these elements have to be predictable and
reliable. The operation would not be able to produce a profit result without it.
Humility-The method of trial and error is incredibly expensive, which is why it is important for executives to recognize that they have
limits. This will save money and time and, in the long term, help production.
Performance-While there are varying meanings of what performance should be within your manufacturing plant, your client's
concern should still be taken into account. You have to keep your clients happy and come back if you want to be profitable.
Accountability-Being responsible is essential to operating a production operation. Managers are supposed to be able to set rules and
metrics while still monitoring whether these expectations are being followed on a regular basis. Responsibility is a must.
Causality-Conditions are somewhat similar to signs of which there are typically root explanations of these two things. You will have
to eradicate the root trigger in order to rid yourself of the issue permanently.
Shift-Change is nice occasionally. It is important to change things with new theories and solutions available for manufacturing
operations. It will mean that consistency is managed in the long term.
Customer collaboration-Knowing what consumers are purchasing and doing. This will give you a detailed understanding of what you
can do to strengthen the brand and organise development families accordingly.
Knowing the market-Analyzing the rivals is important. Understand their clients, processes , products, and competitive advantage in
some shape.
Quality Management-Quality control within a production operation is critical. Your consumers may be unhappy with the product you

are developing without quality control. You have to use the right tools technologies, and partners for a reliable and robust product.


III.LO2: Apply the concept of continual improvement in operational contexts
3.Repare a continual improvement plan based on review and moderation of principles management for the selected company.
*Operation management at Samsung Corporation Company controls the product chain and distributes the service. Essentially, the
creation, development , manufacturing and delivery of products are found in operation management processes. As Manager
Operation, they control the quality of control and the quantities of procurement, transportation , logistics and assessment, all the
working of the Company has handled operation management. The operation 's management relies on goods and services. It is a mix
of resources and goods for management.
Samsung Electronics Co. , Ltd. is a market pioneer in new media and new integration technology. Samsung is a greater world
community with the brand's highest importance. Samsung works in more than 50 nations worldwide. The capital of Seoul , South
Korea, is the headquarters of Samsung. Mr. KUN HEE LEE is president of the Samsung Group. The name of Samsung simply means
"Korean Tri-Star." Now, under the Samsung company Foundation industry, Samsung invests in concrete and buildings. The Samsung
Term for electronics is written on a blue backdrop in white. This reflects the stability, consistency, and fire. Samsung electronic
products manufactures such as TVS, printers, notebook computers, washing machines, microwaves, USB smart devices, boys,
cameras, cd players, etc. Samsung's other development groups, for example, are in the real estate building market, but it specializes
in electronic log pipe, tube pipe, phone logs (made of concrete and iron).
The aim of Samsung's operational management is to raise more revenue, and the targets are expense, efficiency, distribution,
flexibility and customer loyalty. Samsung electronics focuses on five industry sectors: semiconductor, multimedia, digital applications,
lcd network and telecommunications, globalization and emerging changes in the commercial activity of Samsung electronics in ten
years, demonstrating that between 1993 and 2003, employers who actively run technologies have shifted entirely.


To ensure sustainable development and inventory management, they enhanced comprehensive r&d. One of the satisfactions and
gain cost employers is their strategy performance and organizational control of creativity in the DRAMS capacity. The standard of
merchandise and Samsung original electronic brand on the world market and the image of goods and you want excellent consumers
are one of the causes of their high rates. There are many methods and frameworks to the method of invention today.
Samsung electronics needs to consider the test and the desired variety of consumers so they need to create products that respond to
the lifestyle and world of consumer variety. Physical architecture, Samsung has been made, but now a day in the past and future will

focus the user of the interface more.
For its architecture and its consistency, Samsung is one of the most admired worldwide.
*Six Sigma
Define
Samsung Supply Chain Six Sigma is built on two main foundations:
Platform 1: The Core Methodology developed by the Supply Chain Business Team (SCM Business Team, later renamed SBT). This
team studied six different Sigma approaches of pre-selected global companies (General Electric - GE, DuPont, Honeywell), then
adapted and learned.
Platform 2: Design a process improvement approach based on Samsung Supply Chain practices to guide implementation throughout
the various phases.
Application
Samsung has adopted the Six Sigma model to


Supply Chain Waste Limitation: Six Sigma is designed to ensure that waste is minimal in the manufacturing process. This waste can
include wasted time waiting for the next step and processing time not applying technology to Supply Chain management.
Speed improvement: One of the best supply chain benefits businesses will see using Six Sigma is improved speed. This is because Six
Sigma is based on ensuring that all processes are completed as quickly as possible and unnecessary processes are removed. This way,
Six Sigma can help you ensure that your orders are placed and completed faster.
Better Predictive Planning: When a business uses Six Sigma, a company adopts a more stable process to manage its supply chain.
Hence increasing order accuracy, inventory budgets and delivery times become more predictable.
Cost reduction: Six Sigma will refine processes and reduce costs, creating a buffer between budgeting and unexpected costs for the
supply chain.
Identify the problem more clearly: With Six Sigma, if there is a problem with the supply chain process, the business will be able to
anticipate and prepare for upcoming events, as it will be out of the process. typically that you use for supply chain and inventory.
Improved team member engagement: Six Sigma requires Supply Chain employees to integrate the ability to make decisions on
issues without consulting their supervisor. This not only helps employees to be more proactive, but also contributes to reducing the
number of barriers to each decision, making them more likely to perform at a higher level.
Role of six Sigma
Indeed, the function of Six Sigma is designed to boost efficiency in the manufacturing sector, and was originally introduced as a kind

of quality control, especially for large-scale manufacturing firms. The key goal of this quality management system is to optimize
development procedures and eliminate the amount of defects contained in them.


By 2015, Samsung rose to eight of the world's top 25 companies for Supply Chain efficiency, a major part of the company's
production capacity.
As can be seen, Six Sigma has helped Samsung identify the cause of the failure of previous products and recover very quickly. The
success of the Galaxy S6 has truly transformed Samsung's flagship line. After that, following the success, Samsung Galaxy S7 and S7
edge rose to the number 1 position in smartphone market. Not only applying this super process to flagship phones, Samsung also
applies it to mid-end products, the most typical example is Samsung J7 Prime.
* The Lean Manufacturing
Define
"In his 1988 article titled" Lean Production Method Performance, "John Krafcik first used the word Lean
Manufacturing. "Next is the best-selling novel entitled" The Universe Has Changed the Computer The Computer. Soon after, as an apt
way to characterize the productive Japanese development methods in the US, the word Lean Manufacturing totally eclipsed the
lesser-known Kaizen word.
Application
Samsung has applied lean manufacturing into the company to improve productivity and quality of products and services. Shorten
production / service cycle time. Visible and invisible waste minimizes.
Improve the efficiency of equipment and premises. Increase reciprocal ability flexibly.
Role of The Lean Manufacturing


Improve productivity and quality of products and services
By reducing defects and waste, improving the efficiency of input resources, including increasing employee productivity / employee
productivity by reducing waiting (between people -person; between man-machine), reduce movement, reduce redundant operations
during work / operation.
Each employee / worker directly or indirectly involved in product creation or service delivery will have a clear awareness of the
concept of Value and value-adding activities for customers in work, thereby actively contributing to the value chain of the entire
organization to provide customers with the principles of Quality at source (Quality at source!).

Shorten production / service cycle time (cycle time)
By streamlining value-creating price processes, along with minimizing non-value-adding activities, eliminating waste caused by
waiting between stages, shortening the time to prepare for production (setup time) and the change-over time of production of
different products.
Visible and invisible waste minimizes
Due to excess inventory, including inventory of unfinished semi-finished products (WIP / Work-InProcess) and finished products by
applying JIT principles.
Improve the efficiency of equipment and premises
Through useful tools such as TPM (Total Productive Maintenance - Maintain overall productivity), cell production arrangement (Cell
Manufacturing).


Increase coping ability flexibly
At the same time minimizing the pressure on input resources (people, equipment) against the diverse requirements of the market
through the practice of balancing production (level loading) every time the organization has achieved good results on production
transition time. The ability to deliver on time will also be ensured.
As lead time and cycle time improve, your responsiveness to product output will also improve with the existing facility resources.
*JIT
Define
A new industrial idea is Just In Time (JIT). "The shortest JIT description is:" The right commodity at the right moment-at the right
amount-at the right spot. Processes which do not produce added value in the process of output or service distribution must be
abandoned in the JIT. And then, only what the client needs is generated by the system. In other words, JIT is a manufacturing
operating system in which, in each phase, the movements of raw components , materials, commodities and products circulating in
the production and distribution process are prepared in the greatest detail, so that the next process can be carried out as soon as the
current process is completed. Therefore, no products slip into a state of nothing in the manufacturing process, waiting for processing,
no staff or machines waiting for inputs to run.
Application
JIT (Just in time) Production Strategy in Samsung Corporation Company :



Every week, the field service staff will ‘log in IT network and report’ the expected orders for the next week. This form the basis for all
SCM processes. This weekly rolling plan updates the monthly expected sales rolling plan also. The whole marketing network and
production system follow a weekly rolling sales plan and rolling production plan Production Planning and Control Committee (PPCC),
consisting of members from Production, Purchase, Sales and Inventory, analyse the weekly sales forecast, finished goods inventory at
all elements, goods in transit, raw material and parts in stock, pending order quantity etc and Freeze next week production and
purchase orders. All ‘A’ category items are ordered every week on JIT delivery basis ‘B’ & ‘C’ items are ordered every one or two
months with staggered deliveries. Out of 55 vendors, 38 are located with in 100 km of the factory, with 2 hr transportation time 11
vendors are located beyond 100 km but with in 24 hr transportation time. 6 are foreign vendors for low weight electronic parts which
are air freighted. The committee also update the rolling monthly production plan. Company also share the updated monthly
production rolling plan with all local vendors so that they can be ready to supply the parts when the firm order is received. Imported
items required for production are ordered every month based on monthly rolling production plan. These are high value low weight
electronic items and hence air freighted. Achieved JIT (Just In Time) production and inventory system.
Role of JIT
The purpose is to evaluate in an organisation the necessary time usage (JIT) determinants. More explicitly, the goal is to research the
function of two organizational variables (size and age) and three infrastructure activities (Advanced Manufacturing Technology-AMT,
Quality Control and Job Organization).
*Kaizen


Define
Kaizen is a Japanese word meaning "transform for the better" or "continuous progress." It is a Japanese corporate ideology that
includes all workers in procedures that constantly expand operations. As an incremental and methodical process, Kaizen sees
increase in productivity.
A broad variety of theories encompass the principle of kaizen. By building a team culture, enhancing daily processes, maintaining
employee involvement, and making a job more rewarding, less tiring, and healthy, it means making the work climate more
productive and productive.
Application
Samsung uses the Kaizen model to enhance development processes step-by - step, using scientific metrics to control and modify as
appropriate, eliminating the risk of organizational errors to reduce costs. Eliminate waste in factories by improving the organizationwide uniformity of knowledge and resource flow.
Role of Kaizen

To apply emerging technology to existing manufacturing requirements, Samsung uses creativity. New technologies for dealing with
shifts in the conditions of industry. Innovation for consumer loyalty and waste avoidance in the workplace.
*The effects of existing treatment technology on the company's operations and communication functions.
There are also a variety of other variables, besides the important role of Six Sigma, that play an equally important role in the
implementation of Six Sigma. One of the reasons is that the technological framework in the application of Six Sigma is becoming


more and more common and inseparable. There are also a variety of other factors , in addition to the essential role of Six Sigma
experts. The implementation of Six Sigma plays an equally significant role. In introducing Six Sigma, one of the reasons is that
software systems are becoming more and more common and inseparable. There are several software frameworks that can be added
to the Six Projects implementation. Sigma, but they are split into two major classes, if you look closely.
The first group consists of information applications for the analysis of gathered data and the second group consists of data processing
and measurement information.
*Distinguish different operational approaches such as TQM that can be used to further improve the quality of products / services
in general by using appropriate theories, concepts and / or models.
In order to consistently evolve and reduce or eradicate production errors, streamline supply chain management, optimize customer
service, and ensure that qualified workers keep pace, SamSung has used systematic quality management (TQM). Absolute quality
management seeks to hold the overall quality of the finished product or service responsible to all those involved in the production
process, while TQM has something in common with the process of improvement. Six Sigma, but Six Sigma isn't the same as that.
TQM works on ensuring that failures are minimized by organizational rules and process requirements, while Six Sigma aims to
eliminate mistakes.
The business uses rigorous quality control
Although TQM originated in the manufacturing industry, it is possible to apply its concepts to many distinct industries. It is designed
to have a coherent vision for structural reform and an emphasis on longterm change from short-term targets. TQM is used in a
number of industries with this in mind, including, though not limited to, engineering, accounting , finance and medicine.


It is also possible to extend these approaches to all units of an individual entity. This helps ensure that all workers work against the
company's defined priorities, enhancing functionality in each field.
Administration, marketing , engineering, and personnel recruitment can be part of similar divisions.

* TQM advantages:
Manage and expand innovations in many areas to enhance product competitiveness. The product is finished to the maximum
practicable, providing the potential to monitor the elimination of faults from the outset, saving costs.
* The disadvantages of TQM
It's hard to do, especially for small businesses. Rapidly forming corporations in the form of joint stock firms, TINH, private ... When
running without profit, and then rapidly dissolving, going bankrupt often makes corporations less interested in the issue of long-term
management.
4. Recommended to achieve an improved effect
The Samsung company can sell both its consumer and customer goods. People may also purchase their stuff directly on the internet.
There are direct distribution templates for Samsung groups, and a telephone network. They will also keep this model 's negative
conversation cash cycle. When they have to pay for fresh raw materials, the company needs to collect payment before. They can only
be seen in time control, too. They must be able to supply their merchandise (electronic goods) on track locations at the right time , at
the right and fair rates. Only after customer LAN requests and demanding content of concern directly to the needs of consumers and
satisfaction will computers and other electronic products be generated through JIT approaches.


By selling equilibrium value to their parties, Samsung electronics should optimize their financial owners. They should prioritize the
business and consumer innovations that you like for their standardized services. They recommend more guaranteed skims as
warranty. Consumer protection, electronic device protection.
Strategic marketing focused on diversity and different economic settings should be created. Their political operations should
concentrate on their company operations. They should manufacture their electronic goods on the basis of consumer preferences,
demands and time requirements. This means they need to adjust their necessary basic markets and innovative design innovations
and marketing strategies. They can also follow TOYTA SONEY, LG and PANASONIC groups if they wish to become the world leader and
the main electronic calculation of quality points.
It is easier for them to manufacture their goods at the same quality, but at different costs, and on average, as well as on the Chinese
electronic markets , which means that they can focus not only on their high market, but also on the wealthy, but also on the poor.
Based on their capability and nature, they will manufacture their goods of different quality and different prices. They can handle the
method of their recruiting and placement. They should emphasize on versatility, diversity, fair opportunity, etc. sample collection for
their recruiting and selection of workers. Based on their success and job quality, they can inspire workers. They should boost the
demand and the business strategies of their demand. They should raise their shareholders and shareholders alike.

The employee base, skillful expectations and best results prove that they will become the global leader of the electronic brand
effectively. Process architecture for Samsung electronics is a positive thing. The product has too many styles, diverse diversity, on the
basis of price and quality needed by the consumer.
Network architecture of supply is also a positive thing. Individuals can also buy from the service. Many of
Samsung electronics, its products, management structure and supply chain details can be found on the Samsung website. Websites
must be owned by the organization.


IV.Summarized conclusions
The Samsung brand is known worldwide for its service and design, outstanding employees, and reliable product innovation. A
responsible approach to business and global citizenship and globalization with its partners and customers, Samsung moves the world
in a progressive direction for the next generation.
Samsung's mission is to be the best 'digital electronics company'. It adheres to environmental health and safety of low standards of
care and ethics. Refers to an organized culture that has its own values and the stock holders of customers, stakeholders, employees,
citizens of co-equipment are socially responsible. It strives to be the best mark in the field of electronic materials in the world by
improving size, quality, capacity or electrical equipment.
Although in the process of improvement and development, the company still encountered many problems but promptly discovered
and changed. The problem-solving process took place very quickly to prove that SamSung is doing very well its duties on the way to
conquer the market and in the hearts of customers.
V.References
Stone, A., 2020. How Rugged Smartphones Can Drive Lean Manufacturing. [online] Samsung Business Insights. Available at:
< [Accessed 26 October
2020].
Logistics4vn.com. 2020. Sản Xuất Tinh Gọn Là Gì? Lean Manufacturing Là Gì? - Blog Của Mr. Logistics Việt Nam . [online] Available at:
< [Accessed 26 October 2020].