Contents
1, You two are flatmates. One of you arrives home with some heavy shopping bags
from his/her late-night shopping and is exhausted. Role-play a conversation by............4
2, You two are close friends. One of you has been back from a trip. Role-play a
conversation by:.................................................................................................................... 4
3, You two are neighbour. One of you has just been to the first salsa class. Role-play a
conversation by:.................................................................................................................... 5
4, You two are colleagues. One of you has just celebrated the tenth wedding
anniversary. Role-play a conversation by:..........................................................................6
5, You two are close friends. One of you has just read a breaking news story.................7
6, You two are colleagues. One of you has just read a breaking news story. Role-play a
conversation with appropriate expressions for interruptions and dealing with
interruptions......................................................................................................................... 8
7, You two are colleagues. You are exchanging information with each other about one
of the company’s new policies..............................................................................................9
8, You two are classmates. You are exchanging information with each other about one
of the new teachers. You may:...........................................................................................10
9, You two are friends. Role-play a conversation in which you can’t remember the
word you want to use..........................................................................................................11
10. You two are colleagues. Role-play a conversation in which you can’t remember the
word you want to use..........................................................................................................12
11. You two are classmates. Role-play an informal conversation in which both of you
change the subjects politely................................................................................................12
12. You two are neighbours. Role-play an informal conversation in which both of you
change the subjects politely................................................................................................13
13. You two are a customer and a computer technician on a telephone helpline. Roleplay a conversation in which you two ask for clarification and check understanding. .14
14. You two are friends and are talking about how to cook a dish. Role-play a
conversation in which you two ask for clarification and check understanding.............15
15. You two are close friends who are talking to each other about your travelling plans.
Role-play a conversation in which you two show the interest.........................................16
16. You two are neighbours who are talking to each other about the recipe of a new

dish. Role-play a conversation in which you two show the interest................................17
17. Role-play a casual conversation between two friends. Make suggestions/proposals
and try to respond to suggestions/proposals without being impolite or seeming
ungrateful............................................................................................................................ 18
18. Role-play a casual conversation between two colleagues. Make
suggestions/proposals and try to respond to suggestions/proposals without being
impolite or seeming ungrateful..........................................................................................18
19. Role-play a conversation between a teacher and a student. Make polite indirect
requests, suggestions or very polite requests....................................................................19


20. Role-play a conversation between an employer and an employee. Make polite
indirect requests, suggestions or very polite requests......................................................20
21. Role-play a conversation between an intern and his/her supervisor. Make polite
indirect requests, suggestions or very polite requests........................................................4
22. Role-play a conversation between an employee and his/her department head. Make
polite indirect requests, suggestions or very polite requests. Remember that:..............21
23. You two are colleagues. Role-play a conversation in which you two ask for and give
advice on a project. You may:............................................................................................22
24. You two are classmates. Role-play a conversation in which you two ask for and give
advice on a final-term presentation...................................................................................23
25. Role-play a conversation between friends. You two ask for and give opinions on
studying abroad.................................................................................................................. 24
26. Role-play a conversation between friends. You two ask for and give opinions on
taking a gap year................................................................................................................. 24
27. You two are classmates. Role-play a conversation about university fees. Agree and
disagree with each other.....................................................................................................25
28. You two are colleagues. Role-play a conversation about the company’s teambuilding activities. Agree and disagree with each other...................................................26
29. Role-play a conversation between two friends who are discussing a holiday...........27
30. You two are friends. Role-play a conversation in which one is trying to persuade

the other to come to a party...............................................................................................28
31. Role-play a conversation between two close friends who give and
receivecompliments on a new flat......................................................................................28
32. Role-play a conversation between two close friends who give and receive
compliments on a meal.......................................................................................................29
33. You two are friends. Role-play a conversation in which both of you are preparing
for your first trips abroad and giving each other encouragement and reassurance.
Remember to:..................................................................................................................... 30
34. You two are close friends. Role-play a conversation in which both of you are going
to apply for a job after graduation and giving each other encouragement and
reassurance......................................................................................................................... 31
35. You two are colleagues. Role-play a conversation in which one is breaking bad news
to the other. Here are some ways to do it sensitively:.......................................................31
36. You two are friends. Role-play a conversation in which one is breaking bad news to
the other.............................................................................................................................. 32
37. Role-play a conversation in which a customer makes complaints to the managerat a
restaurant. Here are some ways to complain without seeming rude:.............................33
38. Role-play a conversation in which a customer makes complaints to the manager at
a hotel.................................................................................................................................. 34
39. Role-play a conversation in which a tenant has to call his/her landlord about some
problems in his/her flat......................................................................................................34


40. Role-play a conversation in which a customer comes back to the shop to make
complaints to the shop assistant about something he/she bought...................................35


1, You two are flatmates. One of you arrives home
with some heavy shopping bags from his/her latenight shopping and is exhausted. Role-play a
conversation by

A: hi, B, are you still not sleeping?
B: Hi, Lien, why do you come home so late, I’m about to call you.
A: I’m so thirsty, can you get me a glass of water?
B: of course, give me a sec,
A: thank you so much, and you know, there are many clothes shops that have many
promotions and discounts today: discount 20-30% on my bill. I went to 4 shops and bought
a lot of clothes beacause of a cut in prices. It is both cheap and nice.
B: so this is the reason why you come back home late, right?
A: exactly, I carried that big shopping bags home with much ado. I was near exhausted!
B: why didnt you call me? Don’t forget to call me in the next time when you’re shopping,
winter is coming near, I ‘d like to buy a woollen vest and jacket, many things else
A: I will remember next time for sure, I think you have to go to work so I didn’t call for you
to go shopping.
B: alright, and is today a special day? I saw most shops slash prices as the holidays get
closer.
A: you forget it, don’t you? two more days is Vietnamese women's day.
B: vietnamese women’s day, alright, and I’ve been terribly busy at work recently, so I forgot
it.
A: there are still some other times. Now, you see, my wallet(/ˈwɒlɪt/) is empty. Maybe, I
must try to work harder to make up for the money spent at shopping.
B: actually, the company I am working for is recruiting an English editor, I see you go with
it and you can apply for this position.
A: really, thank you so much, so I gonna get my application tomorrow.
B: no problem, and now it’s time to go to sleep.
A: ok, G9
B: G9.

2, You two are close friends. One of you has been
back from a trip. Role-play a conversation by:
A: good morning, B

B: have a beautiful day, A
A: you went to quang ninh last week, didn’t you?


B: yes, I went there with my parents, have you ever been to quang ninh?
A: I’ve never been to quang ninh, how was it? Did u have a good time?
B: it was wonderful. Quang ninh is a great city and is a famous tourist destination of our
country and international tourists. A place with majestic beauty, a masterpiece of nature
recognized as world cultural heritage. They were really interesting!
A: sounds good! How long did you stay?
B: I stayed there for almost three days. My parents booked a hotel online in advance.
A: was it good?
B: yes, it was a great budget hotel. The room was clean and it offered free drinks, fruit and
snacks every day. I think you should try coming there once. I’m sure you’ll like it.
A: quite sure, I really want to see it through what you said. Have you visited Ha Long bay,
and what do you think about ha long bay?
B: ha long bay? It really really interesting. It is perhaps the most spectacular of vietnam’s
natural wonders, it has got many natural sights of extraordinary beauty. And I have taken
many pictures of halong bay.
A: can I see some pictures?
B: yes, of course. A/B, if you want to travel, where will you travel to?
A: I would love to go to Sa pa, sa pa is known as a misty(/ˈmɪsti/)picture with
dense(/dens/) dog that is rare anywhere. I think those who like to travel to enjoy peaceful
moments, fresh air and harmony (/ˈhɑːrməni/) with nature, sa pa is the right choice.
B: nice! Do you think it will be great if we can go together?
A: we go together? That’s a good point.
B: oh, A/B, I almost forgot. I bought for you a beautiful gift. I think you will love it.
A: really, thanks so much for your gift. I can't wait to see it.
B: no problem.
A: And are you free now? We have breakfast together.

B: ok, let’s go
A: ok

3, You two are neighbour. One of you has just been
to the first salsa class. Role-play a conversation by:
A: good morning B, what are u doing?
B: Hi A, it is Sunday today. I want to walk for exercise, do u want to go with me?
A: Walk for exercise? That sounds cool, wait a moment. I haven’t walked in the morning for
a long time.


B: right, me too. I usually get up early for work. Today, I have the day off, so I take the time
to exercise a littile.
A: What about in the evening? Are you free in the evening?
B: yes, I’m quite free in the evening because I finish work at 5pm, then I'll just go home to
cook and entertain.
A: would you like to join a dance class?
B: A dance class?
A: Yes, yes, I have just been to the first salsa class.
B: Wow, that sounds exciting? What made you want to start salsa dancing?
A: Actually, my friend asked me to enrol in this class. She told me that Salsa Dancing is fun,
energetic and I can get literally changes in my lives. At first I hesitated to attend the class
but she convinced me.
B: Oh, really? So, where is your salsa class?
A: It's near west lake, you know?
B: Oh I know, it is quite famous. What did you learn in the first day in class?
A: Um, I just learned about some theory about salsa like: history, types of salsa, steps and
some simple moves. It seems what my friend said is correct. I'm quite interested in this
dance class
B: It sounds good; So May I join you?

A: Yes, for sure
B: what should I do to prepare for the dance class?
A: I think the first thing you have to prepare is clothes. Because it is necessary to wear the
proper clothing when dancing in order to perform the movements comfortably.
B: I can’t agree with you more. So can you go shopping with me after we walk?
A: Yes, absolutely
B: Thank you so much. You know, I'm very excited about the class through what you say.
A: The class is fun and interesting. I bet you’ll like this salsa dance class.
B: So now let's do exercise, then go shopping.
A: Ok. Let’s go.

4, You two are colleagues. One of you has just
celebrated the tenth wedding anniversary. Role-play
a conversation by:
A: Hello, A
B: Hi B, have a good day!


A: you look very happy, what’s so happy?
B: my husband and I celebrated the tenth wedding anniversary last night.
A: wow, congratulation(/kənˌɡrætʃəˈleɪʃn/)! How did the party go?
B: my husband said he had a special surprise for me. He said to put on a nice dress and
dancing shoes.
A: looks like you’re going dancing
B: exactly, he took me out to a fancy restaurant for an evening of dinning and dancing.
That’s a huge surprise.
A: huge surprise? Why?
B: because I love dancing, but my husband hates dancing.
A: really? I think you have an ideal husband. He is willing to do anything for you, even
things he dislikes.

B: thank you. Beside that, he was very thoughtful, he asked the restaurant staff to decorate
the party with many candles and roses. And rose is the flower I like the most. That sounds
romantic, right?
A: yes, certainly, and you had a good time.
B: yes, I was so happy. A/B, how long have you married?
A: 25 years
B: 25 years! Wow! That’s a long time. Did you remember how you know each other? Are
you colleagues?
A: No. We knew each other when we were in a Chinese class. After 3 years, we
decided to get married. We’ve had our good and bad times, but we’re happy.
B: that’s great! I hope my husband and I will celebrate a 25-year anniversary one day.
A: I’m sure you will. Not only is it the 25th anniversary, but also the 35th and 45th…
B: thank you, now let’s go, it’s time for meeting.
A: ok, let’s go.

5, You two are close friends. One of you has just
read a breaking news story.
A: hi B, what are you doing?
B: hi A. I am reading an online press. I am looking for information for my essay.
A: Oh,break a leg. By the way, did you see the news today?
B: Of course, I have read all the news today. Actually, can I just say, humans are facing
many dangers?
A: Yeah, as you know, there are many events happening this year. That's covid 19 pandemic.
There are more and more dangerous variations such as Delta, Omicron. All variants of


COVID-19 are dominant worldwide, can cause severe disease or death, in particular for the
most vulnerable people. I read in the newspaper, the latest news is that the number of
infected people now is rising highest in South Africa.
B: Oh, my goodness. According to some newspapers, the world has more than 265 million

affections and the number of deaths is very high. This is terrible. And now America and
India are facing the biggest crisis because of their subjectivity. In this situation, I think it's
necessary to prepare full of equipment for yourself.
A: I totally agree with you that it is essential to equip yourself with tools to protect yourself
during a pandemic and thus prevention is always key. Wash hands and wear mask are really
important. Now, where was I?
B: Oh, you were saying, that the number of infected people is rising in South Africa and
vaccination test…
A: Oh yes. Anyway, to get back to the story, after the unfortunate(ʌnˈfɔːrtʃənət)
consequences of these infections, they changed their attitudes soon after. I have heard the
good news that these countries have begun rolling out expanded vaccinations for their own
people. This is a very positive signal.
B: Great! Will this vaccination take place in Vietnam?
A: You know we have the first volunteers to participate in vaccine trials. After being
vaccinated, their health is stable. Ok, then, the doctor and nurse staff have also been
vaccinated with the first shots.
B: What good news. I hope this will bring success in combating this epidemic. People all
over the world are suffering from this great pain now. It causes loss of life and property to
the world.
A: I hope everything will be fine by the end of the year.
B: me too.

6, You two are colleagues. One of you has just read a
breaking news story. Role-play a conversation with
appropriate expressions for interruptions and
dealing with interruptions.
A: Hi B. We have implemented many great plans. I see you are reading the newspaper,
aren’t you?
B: Yes, recently there has been a lot of breaking news.
A: By the way, did you see the news today?

B: oh, I read a lot of news today but I don't know what news you are talking about.
A: as you know, this year, there are many events happening. It is about the covid 19
pandemics. There are more and more dangerous variations such as Delta, Omicron. All
variants of COVID-19 are dominant worldwide, can cause severe disease or death, in


particular for the most vulnerable people. I read in the newspaper, the latest news is that the
number of infected people is rising in South Africa and vaccination tests…
B: Oh my goodness. According to some newspapers, the world now has more than 5 million
cases of death. This is terrible. I think Indians were too subjective about this disease. Even
in the early stages, they weren't opposed to wearing masks in public.
A: I totally agree with you that it is essential to equip yourself with tools during a pandemic
and thus prevention is always key. Wash hands and wear mask are really important. Now,
where was I?
B: Oh, you were saying that the number of infected people is rising in South Africa and the
vaccination test.
A: Oh yes. Anyway, to get back to the story, after the unfortunate(ʌnˈfɔːrtʃənət)
consequences(/ˈkɑːnsɪkwensɪz/) of these infections, they changed their attitudes soon
after. I have heard the good news that these countries have begun rolling out expanded
vaccinations for their own people.
B: Great! Will this vaccination take place in Vietnam?
A: You know we have the first volunteers to participate in vaccine trials. After being
vaccinated, their health is stable. This is a positive signal in the fight against this pandemic.
B: What good news. I hope this will bring success in combating this epidemic. This has
been a very unstable year. It causes loss of life and property to the world
A: I hope everything will be fine by the end of the year.
B: Me too.

7, You two are colleagues. You are exchanging
information with each other about one of the

company’s new policies
A: Hi, H, why did you come to the company now?
B: Hi, L, yes, I asked manager’s permission to allow me to be a little late for work this
morning, I had something urgent to deal with. You seem to have something on your mind,
don’t you?
A: it’s about our company. I heard that our company will announce change business hour
tomorrow. So, we have to work 30 mimutes earlier.
B: really, OMG, where did you hear that?
A: I heard from people in the administration department talking to each other. And yet, it
seems that lunch break will be cut from 1 hour to 30 minutes. It’s too little time, isn’t it?
B: yes, it’s not enough for us to eat and take a breck. We have to much work and need to rest
to be able to work effectively in the afternoon. Do u know why the company have such a
sudden change?


A: I overheard them talking about the company’s difficult situation at the moment. Due to
the prolonged(/prəˈlɔːŋd/) pandemic situation, many of our company's orders had
difficulties in the transportation process.
B: It's true that the pandemic changes everything.
A: Yes. That leads to many backlogs(/ˈbæklɒɡ/) of the company's products. So the
company needs to increase the business hours of employees so that everyone can provide
quick solutions and promptly(/ˈprɑːmptli/)settle orders for the company's customers.
B: I understand that we all have to learn to adapt to it. But.. changing business hour? what
should I do? I catch the bus to the company every morning and it took me a lot of time to
move from my inn to the company. I chose the earliest bus.
A: I suppose you should go to work by personal vehicle(/ˈviːəkl/). It will be more
proactive(/ˌprəʊˈæktɪv/) and flexible. (/ˈfleksəbl/)
B: between you and me, until now I still don’t know how to ride a motorbike.
A: really, you have made me so surprised! According to me, you should practice driving a
motorbike, then take a driving test so that you can go to work and go out more conveniently.

And where are you lodging?( /ˈlɑːdʒɪŋ/)
B: cau giấy district,
A: Oh! There's a coincidence.( /kəʊˈɪnsɪdəns/) I just moved there. Do you want me to
drive you to the company from tomorrow? Well, it’s also on my way.
B: how nice! Thank you so much
A: no problem. Oh, It's time, let's get busy with our work.
B: ok, let’s go

8, You two are classmates. You are exchanging
information with each other about one of the new
teachers. You may:
A: Hello B, how are u today?
B: i’m great. How r u?
A: why didn’t you come to class yesterday? you were sick, weren’t you?
B: yes, yesterday, I was a bit under the weather. But, now I am much better.
A: well, that’s good.
B: thank you, I heard that a new professor joined in our English department yesterday,
didn’t he?
A: that’s right. I suppose he is a humorous and good teacher. And it seems that, in class, he
can easily make an unpleasant(/ʌnˈpleznt/ )thing pleasant.
B: wonderful, tell me something about him?
A: OK. His name is Jack, he has completed his master’s degree from Stanford University
and PHD from California University. Apparently (/əˈpærəntli/ )he is a scholar.


B: anything extra about him?
A: oh, yeah. He was the head of the english department in Green River College for two
years. By the way, I heard a rumor(/ˈruːmər), he has five poetries(/ˈpəʊətri/) in the
market too.
B: What a versatile genius he is. I am highly fascinated about him.

A: yeah, in addition, his teaching method is wonderful. His method of teaching and art of
speaking are attractive. And it seems that there is no gap between the teachers and students.
B: I’m so excited to meet teacher Jack soon.
A: Yes, and this is all about our new teacher. OK no more today.
B: OK, Thank you very much for your kind information. Oh, it’s time to get in class. Hurry
up, my friend.
A: Okay, B!

9, You two are friends. Role-play a conversation in
which you can’t remember the word you want to
use.
A: Hi, B. Did you do our personal assignment for Business English lessons tomorrow?
B: Oh, I haven't finished it, I am busy these days because of so many deadlines. But do not
worry, I can finish them tonight, trust me!
A: I know, our exercises are really difficult, especially in the last task. Maybe you will
misunderstand it. So, you should try your best. I am gonna ask you to go shopping but it
seems that you can’t.
B: What a pity! It has been a long time since I didn’t go out with you. What are you going to
buy? I heard the mall has a promotion, right?
A: Yes, but what’s the word I’m looking for? They're offering up to 20% off sales on Black
Friday and also discount 10% for loyal customer's birthdays.
B: Oh, I know what you mean! Like promotion in marketing, right?
A: Yes, that is the word.
B: Oh, I really want to go out with you but as you see I have to stay home tonight to
complete my homework. And I have a problem with my assignment. Can you help me?
A: Sure. What is the problem?
B: In the final task, there is a specialized concept, it is…. You know it is described as the
study of statistics such as births, deaths, income, or the incidence of disease, which illustrate
the changing structure of human populations.
A: Demography? /dɪˈmɑːɡrəfi/ nhân khẩu học

B: Yes, that’s right. I will finish my homework tonight. Thanks
A: Ok, See you!


B: Bye.

10. You two are colleagues. Role-play a
conversation in which you can’t remember the word
you want to use.
A: Hi, B. Can you guess what news our boss just said to me yesterday?
B: oh, Maybe Something was surprising? I see your face so happy.
A: Exactly, you know, after our successful project finished, the company plans to organize a
tour for us. And I am responsible for making a detailed plan for this trip.
B: Wow, it sounds fantastic. So, do you have a decision?
A: Of course, Sapa is the most attractive tourist destination in this season and I booked
accommodation(/əˌkɑːməˈdeɪʃn/) there. What do you think about… emm… sorry, I
forgot what is called. But it is a popular form of hospitality(/ˌhɑːspɪˈtæləti/) and lodging
(/ˈlɑːdʒɪŋ/) whereby visitors share a residence with a local of the city to which they are
traveling.
B: You mean homestay?
A: yes, that’s it.
B: it sounds good! I think we will have a lot of time to enjoy this chance. Do you think we
should hold a party or play some games during our travels?
A: Oh, that's a good idea! The manager /ˈmænɪdʒər/ also asked me to organize some
games to raise the team-building activities. What do you think?
B: Do you know "Two Truths and A Lie''? I think it is one of the best team-building games
because it focuses on trust, communication, and effective listening.
A: Do I need to prepare anything?
B: You just have to prepare 2 handheld objects: pencils and … what’s the word I’m looking
for? a small piece of paper with a re-adherable strip of glue on its back, and has lots of

colors such as pink, yellow,
...
A: Oh, I know what you mean- sticky notes?
B: Alright. I think it's ok with the trip plan.
A: Thank you so much.
B: You are welcome

11. You two are classmates. Role-play an informal
conversation in which both of you change the
subjects politely.
A: Hello H, what are you doing?


B: Oh, hi L. I’m practicing listening. I’m going to take the IELTS certificate at the end of
this year.
A: Oh, well done. Best of luck, my friend. By the way, have you finished the personal
assignment yet?
B: Oh no, I haven’t. I intend to do it after practicing this part. Have you done it all?
A: Yes, today I don’t have many things to do, so there is quite a lot of time to complete the
homework. I'd better be ready in case the lecturer calls my name.
B: I got too busy yesterday, so I haven't done it yet. I have so many deadlines, you know. If
only a day had more than 24 hours!
A: Poor you… Oh, while I remember, have you read the news today?
B: No, I haven’t. Is there something new?
A: Speaking of covid 19 pandemic, our country is now facing many dangers. The number of
infections is increasing rapidly day by day and the problem of illegal entry is increasingly
complicated.
B: Oh my god. I know what you mean. And in this situation, I think our university will
move to the final online exam. Right?
A: Maybe. But I don't know. Just wait for our school's announcement. Oh, I suddenly want

to drink milk tea. Would you like to go with me?
B: Oh, speaking of milk tea, there is a new milk tea shop opened near our school. I've heard
that the drinks are delicious and affordable there.
A: Sounds good. You know, we have a speaking test this afternoon. What about going to this
shop after?
B: Ok. By the way, while drinking, I would like to discuss with you some role-play
exercises for this test. I think we should prepare as fully as possible.
A: OK, let’s do that.
B: Great.

12. You two are neighbours. Role-play an informal
conversation in which both of you change the
subjects politely.
A: Hi, B. Where did you go to buy so many things?
B: You know, there's a new supermarket on the corner of our street. I just went over there to
buy some stuff.
A: oh, I heard this supermarket is quite big and the goods are very diverse. Therefore, a lot
of people in our neighborhood come here to buy daily necessities and food. Right?
B: Yep, this supermarket has everything you need. I really don't think I bought so many
things here. But today it has a discount so I have got many good deals. Oh, did I tell you
apple prices increased sharply?


A: That's right, you told me this. Oh, you bought apples today too, didn’t you?
B: Yes, I bought 2 kilograms of apples and I can't believe their prices have risen so high.
Compared to the last time I bought it, it has increased by 10%.
A: 10%? Every month I spend a lot of money buying apples. Because Apple is good for our
health.
B: I know what you mean, we have to tighten our spending. I heard that this is the first
season of apples, so prices were pushed up. It is expected that it will be more stable in the

next two weeks.
A: I hope so. By the way, I'm going to organize a birthday party for my son this weekend. I
will invite some relatives and friends. If you are not busy, can you take part in and give me a
hand?
B: This weekend, I will be free. I can help you make some cakes and decorate them for the
party.
A: great! You make delicious cakes. I still remember the cookies you made at the party last
time. They are so amazing.
B: Speaking of going to the supermarket, I will be there to buy the ingredients that we need.
See you this weekend. Bye.
A: Ok. Bye

13. You two are a customer and a computer
technician on a telephone helpline. Role-play a
conversation in which you two ask for clarification
and check understanding
A: Hello, this is the Customer Service Center. May I help you?
B: Hello, well, I’m having trouble with my laptop that I bought from your store.
A: Well, let me sort that out for you. What exactly seems to be the problem?
B: This laptop doesn’t work. It doesn’t accept anything. I can't install some apps and surf
webs.
A: I see. How long have you been having this problem?
B: Well, about 1 hour before.
A: And was it working properly before that?
B: Sure. I watched a film on it and surfed some websites. However, I can’t turn on it now.
A: I think it can be out of battery, you should charge the battery now. Are you following
me?
B: I got it. Wait minutes
A: So, what does your screen look like now?
B: Oh, I have already turned on the source. However, this laptop usually doesn’t operate,

although I turn it off then it does not still work.


A: Ok, I got what you mean. Have you tried resetting the laptop?
B: I’m sorry I don’t understand what you mean.
A: Sorry, let me explain, sometimes you see that the laptop asks to reset the new software.
It’s automatic. Resetting helps your laptop to work better and update new things such as
new versions.
B: I see. So how to reset my laptop?
A: If you look at the screen of your laptop, you’ll find the setting of your laptop. You need
to click it and it will automatically reset and clear your laptop. You only wait about several
seconds, then your laptop operates better. Do you understand what I’m saying?
B: I can’t find it, could you explain that, please?
A: yes, no problem madam. Let me explain for you, you look in the left corner of the screen
and see the power button, click on it and select reset.
B: Ok. I’ve got it, thanks.
A: Now, if your laptop still doesn’t work as always, you can try to come to our nearest store
so that you can get the direct instruction. Does that make sense?
B: I understand what you mean. Thank you for your help.
A: That’s my pleasure. Goodbye

14. You two are friends and are talking about how to
cook a dish. Role-play a conversation in which you
two ask for clarification and check understanding.
A: Oh, finally we finished our lesson! I’m nearly exhausted now! Have you got any idea
about our dinner, B?
B: Yep! I suddenly miss the taste of spring rolls so much. Luckily, we have all the
ingredients needed in the fridge.
A: So great, let’s start right now! But I don’t know how to cook it well, can you give me
some instructions?

B: Of course, my friend! Let’s cook together. Can you give me a large bowl?
A: Here it is. What’s first now?
B: Thank you. We will combine the minced pork (thịt băm nhỏ) and shrimp together and
then season (nêm gia vị) lightly with salt, pepper, sugar, and fish sauce.
A: Okay, mix the pork and shrimp which are minced; then add some salt, pepper, and fish
sauce. Got it!
B: Great!
A: Just go over what I do next?
B: Next, we need to combine the seasoned meat and shrimp with all the chopped vegetables,
mushrooms, and glass noodles. Do you get it?


A: Alright! Got it. Ah, do we need some eggs? I remember my grandma says that it helps all
the ingredients adhere /ədˈhɪər/ better, doesn’t it?
B: Oh, I almost forgot! I will add some right now. We need to mix it well and then prepare
the rice paper to roll.
A: Is that all? To this step, I know how to roll it already because my family always cooks
this food on special occasions, so it’s okay at all.
B: That’s all. It’s not too complicated to make spring rolls, right? Have you got all the steps,
A?
A: Yes, it’s okay to me now. Many thanks. I’ll keep the recipe in my mind.
B: You are welcome, let's enjoy our meal now.

15. You two are close friends who are talking to each
other about your travelling plans. Role-play a
conversation in which you two show the interest.
A: B, you know what? There are just three months to go in the semester and then it is time
for summer vacation!
B: Really? That’s exciting, I can’t wait anymore! Do you have any plans for your summer
vacation?

A: I sure do! My family intends to come back to my hometown for a month.
B: Your family? Including your parents, they mustn't go to work?
A: Yeah, you know, my parents are teachers. So, they do not have to teach at that time.
B: That’s amazing! You make me like that. What are you planning to do on this holiday?
A: I really want to improve my English, so I will ask my cousin to teach me about English
communication because he has lived abroad for a long time.
B: Wow, you are a good student! What r you going to do after that?
A: Uhm, I will learn how to grow rice from the neighbors.
B: Really? That is amazing! Anything else's?
A: Yeah, after that, I will play volleyball with my club in my hometown which I took part in
when I was young.
B: It sounds like you are going to be very busy!
A: We will be busy, but it will be an experience of a lifetime! How about you? What are
your summer vacation plans?
B: My friends and I are planning to visit Taiwan.
A: Taiwan? Wow, that sounds like a fun challenge!
B: Yep, I have wanted to bike around Taiwan ever since I was a little kid.
A: So, in other words, it will be the first time you go to Taiwan?


B: That’s right. I am so excited!
A: Great! Have you planned your route yet?
B: No, we haven’t. I don’t really like to make a lot of plans. We’re just going to wing it!
A: I am really looking forward to summer vacation. I hope these next 3 months fly by!
B: Yes, I do hope so.

16. You two are neighbours who are talking to each
other about the recipe of a new dish. Role-play a
conversation in which you two show the interest
A: Good morning. I'm ready for today's fight.

B: Fight? It's really scary. We just cook
A: It's really a battle for me, I'm not good at cooking.
B: Don’t worry. I will help you. So, let’s start with “ Fish soup cooked with pickles”
A: That sounds great. I know about that dish but have never cooked it. So, what do we do
first?
B: We already have all the ingredients here. First we need to prepare fresh fish to cook sour
soup.
A: How are you going to do it?
B: Very easy. See. I will clean the scales, remove gills and the intestines /ɪnˈtes·tənz/ and
wash them off. While I do that, you will prepare vegetables and spices.
A: Prepare vegetables?
B: Okay. Let me explain that in more detail: Ginger, chili have to be peeled then washed and
smashed. Onions need removing roots then washing and cutting into pieces. Vegetable
pickles need to be washed and dried.
A: Got it. What’s now?
B: Now we need to cook Pickles with Fish. Do you know how to cook it?
A: I think …. hmm Put the fish in and cook with pickles?
B: Almost right. Before that we will fry fish. So you have to pay attention.
A: So you’re telling me that I should be careful? be careful? Why?
B: Oil can splash on your hands and burn you when you fry fish. So you should add some
salt before frying the fish.
A: Oh. I’ve got it. What should I do after frying fish?
B: After the onions have become delicious, add the tomatoes and stir-fry with the
seasonings. When the tomatoes are tender, add the pickles and stir-fry together until fully
combined, adding a little hot water if needed.
A: ahh wait wait, I must write the details down.


B: oke then, Season with salt and pepper to taste. Add the onions, dill, and Chinese flavor
just before turning off the heat. To retain the soup's fresh, aromatic leaf color, open the lid.

A: Ok, I’ve got it. How interesting! What should I do, then?
B: Fill the fish with soup after scooping the fish and tomatoes into separate dishes.
A: Oh. I know. Place the pineapple on top of the fish to make the soup more appealing.
B: That's exactly what I'm going to say!
A: I hope it is edible.
B: Trust me. It will be delicious

17. Role-play a casual conversation between two
friends. Make suggestions/proposals and try to
respond to suggestions/proposals without being
impolite or seeming ungrateful.
A: B, what do you intend to do this weekend?
B: Oh, I don't know. what shall we do this weekend?
A: Let’s go out for a camping trip or something. The weather forecast said it would be
bright and windy on Sunday. I think it would be fantastic to go out together.
B: That’s a good idea. I really like going out and doing some outdoor activities. It's really
good for us. And what should we prepare?
A: Actually, I really don’t feel like cooking. We could order some fried chicken, chips or
pizza for lunch. I believe that they are more convenient for us.
B: Um, I’m not that keen on fast food. They have high cholesterol levels. I would prefer
sandwiches and spring rolls. They are delicious and more healthy.
A: You’re right. So, will you make them?
B: Actually, I’m not really good at cooking, and it also requires a number of ingredients to
prepare for these dishes. What about ordering them online?
A: Sounds good. You can go to Viet Food website which has lots of fresh ingredients.
B: Ok. And do you think of any location?
A: Do you feel like going to Cau Giay park? The atmosphere here is so fresh and peaceful.
It also has 1 big lake at the center.
B: Here’s an idea. Then I suggest we spend the evening shopping at the mall. I hear there is
an attractive discount for all.

A: It sounds OK but I suppose we’ll need a break after a long day outdoors. Why don’t we
go to the cinema? We can relax while watching the movie.
B: OK. It sounds like a great plan. Let's tell Lucy to go with us.
A: Yes, of course. The more, the merrier!


18. Role-play a casual conversation between two
colleagues. Make suggestions/proposals and try to
respond to suggestions/proposals without being
impolite or seeming ungrateful
A: Congratulations! Our team has achieved the company's goals. We are now the topgrossing group this year in the company.
B: oh, I'm glad we got a excellent result. Have you heard about our team building?
A: I have heard about that. This is a party to celebrate our success. I was assigned to find a
restaurant to organize this party. I recommend eating at a restaurant near our company?
B: I know a Chinese restaurant in this area. Why don’t we go there? They are famous for
their shanghai foods.
A: I have also been to this restaurant with my family. I don’t think it is a good choice. It is
more suitable for family parties. The menu has only certain foods and the space is quite
small. How about a Korean restaurant near our company?
B: That is a good idea. I hear that BBQ there is so tasty. Is this a new restaurant?
A: Yes, this restaurant just opened at the beginning of this month. I find it has a good view
and the space is quite large. It is really suitable for such large parties.
B: I think this might be the best choice. So, when does it occur?
A: I plan to hold it this weekend or next week. When do you think is the most appropriate
time?
B: I suggest that we should organize it this weekend? Everyone will have more free time.
Because next week our team will start a new project. All staff will be quite busy.
A: Thank you for your opinion. Now I have decided to go to Korean restaurant this
weekend. I'll give this party plan to our manager tomorrow.
B: you're welcome and I await your announcement.


19. Role-play a conversation between a teacher and
a student. Make polite indirect requests,
suggestions or very polite requests.
A: B, do you like studying English?
B: Yes, I'm interested in studying English, and I can read well, but my speaking skill is not
quite good.
A: It's not that bad. If you practice every day, you'll learn quickly.
B: I listen to music, watch USA and UK films a lot but it doesn’t seem to work. I’m really
sorry to bother you, but could you possibly show me what to do?
A: Sure, it doesn’t matter. So, have you ever imitated the voice of an actor in the movie??
B: Actually, I haven’t. I watched with the subtitles but it’s so hard to imitate. My
pronunciation is pretty bad. Would you be able to give me a way to use it more easily?


A: Oh yes. I think you can listen and practice your pronunciation as much as possible. You
can search hard ords in the dictionary to pronounce them correctly. If you pronounce
correctly, then you can quickly imitate the voice of the actor and improve your speaking.
B: Yes, I see. Oh, Emma, is there any chance I could find the source of films suitable for my
level from you? I watched a lot but it seems not to appreciate my listening and speaking
skills.
A: Sure. There are lots of interesting USA and UK films which are suitable for many levels
of English learners. You can search them on Youtube and many websites.
B: Would it be at all possible for you to give me the name of them?
A: Definitely. I suggest you search for the Big Bang or Friends. They are really funny and
the actors also speak quite slowly. Besides, many websites such as BBC or VOA can help
you. Therefore, you can hear and then repeat what they said. I’m sure that learning in
repetition will be very useful for your pronunciation.
B: That’s a good idea, I will try it right away. What’s more, I wonder if you could show me
how to pronounce this word, please?

A: “Railroad”. It is the metal tracks on which trains run.
B: “Railroad”. Did I pronounce that correctly?
A: Yes, that's right. That's very good. Just keep practicing, B. You will improve much more
soon!
B: Thank you so much. I will try my best!
A: You’re welcome.

20. Role-play a conversation between an employer
and an employee. Make polite indirect requests,
suggestions or very polite requests
A: Good morning, Ms. B!
B: Hello, A! Congratulations, you have passed the interview round and today I will explain
the particular task to you.
A: Thank you, Madam. I've got some questions about this job. Could you tell me what I'll be
responsible for?
B: Okay, as a staff of the R & D department you will have to research the target and
potential market for our products and read the feedback of customers, then develop our
products to meet customer's demands.
A: Yes, I got it. Sorry if I ask about this too early, but will I have to do everything on my
own or will I have any helpers?
B: You will cooperate with Mr. Lucy and Mr. Bean. I hope you will get on well. And make
sure that your duties are shared in a proper way.


A: I'm very happy that I won't work alone. Actually, two years ago I worked for a big
company and there was nobody who could help me. I must admit that it was very hard to
work there.
B: I understand. What exactly did that job involve?
A: I worked there as a secretary, so I had to prepare documents, answer phones, send emails and use fax machines.
B: I see, that was multiple tasks. And did you really have to do it all alone?

A: Yes. Like I said before, the company didn't hire a temporary secretary. And then, I get
stressed. Could you tell me what specific skills you expect me to have?
B: Yes, you should have two years' experience in this position. What's more, you also need
to catch up with the changes in the market. Another thing is understanding the customer's
behaviors.
A: Yes, I understand it all. I will try my best to complete the work without serious
shortcomings. Hope you will guide me if there is any problem. Thank you for your time,
Ms. B!
B: You are welcome. See you on your first working day!
A: Yes, I can't wait for the new week to start! Thank you again and goodbye, Madam!
B: Ok. Goodbye, A!

21. Role-play a conversation between an intern and
his/her supervisor. Make polite indirect requests,
suggestions or very polite requests.
A: Hello Ms B. Is there any chance I could talk to you for a moment, please?
B: Of course. How is your intership here?
A: yeah.. the company has a friendly and collaborative working environment. And I’ve
learned much specialized knowledge from mentors. The others also supported me a lot, I
really appreciate that.
B: Sounds Good. That doesn’t affect to your work at school, does it?
A: Not at all, this is my last term at university and I will have completed study program by
December.
B: have you had any plan for your career? Actually, as your supervisor, I appreciate your
effort. during the intership, you’ve done a good job. I’d like to offer you a chance to develop
yourself here. How do you think?
A: first of all, I am so grateful for the internship opportunities with ABC Animation. You
have been supporting me from the very first day and it means a lot for me. And with your
offer, it’s such my huge oppoturities for me. I will try harder. Thank you so much
B: No problem, That’s your effort. We always welcome talents. For some time to come, we

are implementing many new projects, so workload can be much more. Would you be able to
work full-time?


A: Of course, I promise i will do my utmost in order to meet all requirements and finish my
works.
B: I hope you can balance your studying and works here. If you need anything or help, dont
hasitate to contact me.
A: Thank you so much again.
B: you’re welcome.

22. Role-play a conversation between an employee
and his/her department head. Make polite indirect
requests, suggestions or very polite requests.
Remember that:
A: Heloo Miss B
B: Hello A. Finally you 're here!
A: Could i do anything for u?
B: I’m really sorry to bother you, but I don’t know where our new customer datas are, I’ve
been looking for them.
A: I could help you. Would you mind if I use your laptop?
B: Of course. Thank you.
A: Yesterday the business department updated all datas, and the old were stored in the
September folder. Let me see..
B: yesterday i attended the board meeting and I might have missed messages in the chat
room.
A: That’s it. Here's what you need. Sorry, i should have informed you as soon as you were
back.
B: that’s fine. By the way, Have you finish the monthy report? Would it be all possible for
you to send it over to me?

A: I am very sorry. I’ve not received the final report from the
financial accounting department. I’ve contacted them this morning but they said there was
some mistakes so have to re-work. I asked them to send it to me by this weekend.
B: Hmm The next meeting is coming up. we should not be behind schedule. Could u tell
them send it by Friday so that you can finish by weekend? I have to review all details.
A: Yes, I’ll do it right now.
B: thank you.

23. You two are colleagues. Role-play a conversation
in which you two ask for and give advice on a
project. You may:
A: Hello B


B: Hello A. Finally you 're here! Could you help me?
A: what is it?
B: Well, the boss asked us to launch a marketing campaign for the store about to open.
Could you give me some advice?
A: It is a big deal!. Well, have you thought about using social media?
B: yes, of course. But we’re still thinking about the content. It must be creative and
attractive. I’m also wondering What the best platform to market on is.
A: I think we should target on popular platforms such as Facebook, Twitter and Instagram.
We can run advertising on those as well.
B: that’s sound great.
A: first of all, optimize social media profiles to improve the visibility of accounts, which
gets business found by more potential customers. Then post content related to business to
get business into the minds of consumers.
B: That’s true. You’ve made some great ideas. Actually, I also think of traditional methods
such as flyers or TV commercials.
A: yes, I agree, we should use some ways at the same time. By the way, I have some

acquaintances working in advertising. I can contact them if you need some help
B: that would be great. Would you be able to give me their business card?
A: Ok. Let me find them then give you later.
B: Thank you so much again.
A: you’re welcome

24. You two are classmates. Role-play a conversation
in which you two ask for and give advice on a finalterm presentation.
A: Hello B
B: Hello A. Finally you 're here! Can u give me some advice?
A: what is it?
B: Well, you know I am having my final term presentation next week, but I don’t know how
to do it well.
A: Oh dear, That’s a big assignment. Have you prepared much for it?
B: not yet. I’m still finding out ideas for this topic.
A: Let’s see, Marketing methods. that’s a big topic. I think you should determine what you
focus on, the traditional or the digital instead of including everything.
B: that’right. I’m also thinking about that. What would you do in this situation?
A: Actually, at first, you can outline all of your ideas in your mind then select some of them
then develop your presentation from those.


B: That’s a good point. I’m wondering if I should choose the digital marketing
A: good, it’s been so popular recently. Then you can mentioned some types of it such as
social media merketing, content marketing, SEO and so on
B: great. I have to write those down,
A: remember your presentation must consists of three basic parts: the introduction, the body,
and the conclusion.
B: I got it. It will make my presentation clear and easy to follow. Do you think of any more
advice?

A: well, The body is the main part of your presentation. So you can mention some types of
digital marketing then explain them, give advantages and practial examples.
B: wonderful! I think I will give a mini game or role play to interact with audiences.
A: That would make your work more perfect. I think your teacher will appreciate it.
B: Thank u so much for your advice
A: you‘re welcome. Good luck

25. Role-play a conversation between friends. You
two ask for and give opinions on studying abroad.
B: Hello A. are you free now? I just wanna talk with you something
A: of course. About what?
B: nothing serious, I’m just considering studying abroad after graduating from university.
A: wonderful! in my view, studying abroad will help you learn new languages as well as
new cultures. You would be stronger and have many experiences. I strongly believe you
should take this opportunity
B: well, I also think studying abroad will provide better job opportunities.
A: yes, That’s it. Because of the higher education standards in abroad and the advanced
technology environment, you may have better job opportunities and higher job roles in here.
B: But I also concern about the cost since it is very high. Flights, housing, meals, living
expenses plus tuition and fees can all add up pretty quickly.
A: I see, but don’t worry. you can contact your institution and look into any financial aid for
your specific program. Sometimes I receive a few emails offering information about stuying
abroad prom such organizations. I will direct you those emails if are interested in.
B: I would much appreciate that. Im thinking of pursueing futher education in an European
country. Do you have any idea?
A: uhm. How about UK which is renown for education?
B: sounds good, I’d like to experience that unique learning style.
A: Great. Have you had a plan for your this?



B: I’ve considered studying abroad next year may be after graduation ceremony about a
couple of months. That may be enough time to prepare for procedures.
A. I see, I wish you all the best. And dont forget to inform me when you go.
B: Of course, thank you for sharing your thoughts

26. Role-play a conversation between friends. You
two ask for and give opinions on taking a gap year.
A: Good Morning B
B: Hello A. are you free now? I just wanna talk with you something
A: of course. About what?
B: nothing serious, uhmm...you know I’m going to graduate from high school very soon.
So, I’m thinking about taking a gap year before studying at a university.
A: actually I haven’t thought about that. So what are your thoughts on that?
B: In my opinion, taking a gap year helps people to explore the world and it can give an
opportunity to discover career interest and real passion which is the foundation for a
fulfilling career.
A: I guess you’re right, you can give yourself the opportunity to breathe a little before you
dive headlong into university life.
B: yeb, that’s also the reason making me considering that. On the other hand, I’m also afraid
that it can be a distraction from further studies.
A: in my view, it can provide you real life experiences through travel and volunteering, as
well as helping you to learn leadership skills, new languages and culture, and maybe even
college credit. That can make you feel more enthusiastic in studying.
B: To avoid wasting time or stalling your academic momentum, i should enter the gap year
with a strong sense of what i want to explore and learn. An unfocused and aimless gap year
is unlikely to provide any positive takeaways.
A: That’s it. Whether you choose to travel, gain experience in a field of study, or volunteer,
you should ask what you are trying to learn from the experience. I think that’s a big deal, if
you think of it seriously, I should talk to your parents to be allowed to do that.
B: I completely agree with you on this point. I really need advice and support from my

family. anyways, thank you so much for sharing your thoughts
A: dont mentioned it. that’s the least i can do.

27. You two are classmates. Role-play a conversation
about university fees. Agree and disagree with each
other.
A: Hey B. Do you think that Free university education would benefit the whole of society ?
B: what do you mean?