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Internship Report

Foreign Languages Department

ACKNOWLEDGEMENT

First of all, I would like to express my deepest gratitude to Mrs. Vu Thi Viet
Huong – my supervisor, who teaches and supports me a lot during my internship.
Secondly, I also give my thanks to all of teachers at Foreign Language Department
who provide me lots of important knowledge during course. I am grateful to you for your
help and transfer of precious experience, which will prepare us for knowledge to get to
the life.
Thirdly, and I want to take this opportunity to say thank to Mr. Nguyen Minh
Dung - the leader of guide department of the company and all staffs in Thao Dan
Limited Company. Thank you very much for your kind cooperation during my internship.
Finally, I would like to express my thanks to friends and my family who were
always beside me during my internship.
Nghe An, April, 2014
Tran Thi Thuy Ha

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

INTRODUCTION
Tourism is a service industry that has become the popular demand of the people in
every country. In the context of global economy, Vietnam is making the biggest effort to
keep up with rich countries and to become a great nation in the world. Nowadays, with
the development of national industrialization and modernization, tourism has become
one of the key industries with values of Vietnam cultural and economic. Vietnam
tourism is increasingly developing and plays an important role in the economy. Before
people's needs are mostly necessities such as food, housing, clothing, transportation.
But nowadays, they wish to travel to exchanges, to improve themselves, to explore
nature, culture, people. This has resulted in establishing and improving many tourism
companies in Vietnam. Realizing this problem, I chose Dan Thao Limited Company for
graduation practice. During the internship, I found about general practical place, learned
about tourism experiences from all of members in the company, especially the guides and
marketing.
At this time because experience is limited, the report shall also have certain
drawbacks, so look forward to the comments of you for my report is more complete.

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department


TABLE OF CONTENT
CHATER I: INTRODUCTION AND OVERVIEW OF THE COMPANY’S
ORGANIZATION
1.1. Name and address of the company
1.2. Mission and function of the company
1.3. Structure of the company
1.4. Sumary of the dities and the responsibilities performed by the intern of the company.
CHAPTER II: PRACTICAL EXPERIENCES
2.1. What I have done
2.2. New skills acquired and skills improved
2.3. Management techniques observed
2.4. Classroom skills employed
2.5. Problem encountered
2.6. Lessons learned
CHAPTER III: CONCLUSION
CHAPTER IV: RECOMMENDATIONS

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

CHAPTER I: INTRODUCTION AND OVERVIEW OF THE ORGANIZATION’S
COMPANY

1.1. Name and address of the Company
I practiced at Thao Dan Limited Company located at Pham Dinh Toai Street, Vinh
City, Nghe An Province. This company was certificated business registration No.
2901379267 on April 24th, 2009 by Nghe An Department of Planning and Investment.
Phone number: 0388.602.325 – Fax: 0388.602.325
Hotline: 0915.015.777
Email:
Website: www.thaodantravel.com
1.2. Mission and function of the company:
Established in April, 2009 by Mrs. Nguyen Thi Hoa, Thao Dan Limited Company
has been developing and knowing by a lot of customer in Vietnam through 5 years of
operation. Located at 119 Nguyen Van Cu Street, Vinh City, Nghe An province. And then
moved to Pham Dinh Toai Street, Vinh City, Nghe An province that is a convenient
place for customers to know as well as for tourism business. At the time, the company
has eleven employees who are very good and friendly. In which, guide department has
Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

five members, marketing department has two members and accounting has one member.
All of them are well educated as well as friendly and enthusiastic.
They always try their best to complete assigned task and help me in my work.
Moreover, facilities and office equipment are well-prepared and modern.

Thao Dan Limited Company is a tourism company specializing in organizing and selling
tours in domestic and international regions. The domestic tours consist of the tours
visiting central region such as Vinh - Thien Duong Cave - Tam Co Grotto - Vinh, Do
Luong – Hue – Da Nang – Hoi An – Do Luong, Vinh – Phong Nha Cave – Quang Tri –
Hue – Vinh, the tours in northern provinces such as Vinh – Bai Dinh Pagoda – Hoa Lu
Old Capital – Ca Than Spring – Vinh, Vinh – Yen Tu Pagoda – Hung Temple Vinh. and
other tours in southern provinces such as Vinh – Sai Gon – Con Dao – Vinh, Vinh –
Vung Tau – Nha Trang – Vinh and Western – Cuu Long.
Furthermore, the company is trying to open many new attractive and wonderful
tours for customers in the near future as well as to become an ideal and trust destination
for all tourists.
Up to now, travel operations of company always are effective in area. The company
had good trained tour guides who are young, friendly and enthusiastic. They have
professional skills. It helps the operation of the company develop.
The company tried to be progressive and dynamic company, improving the powerful
potential of intellectual capabilities of the company and the available modern
technologies.
1.3. The structure of the company:

General Director

Manager Director
Supervisor: Vu Thi Viet Huong

Vice Director
Student: Tran Thi Thuy Ha_51B3


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Guide

Marketing

Account

Department

Department

Department

The staffs:
-General director: Nguyen Thi Hoa
-Manager director: Nguyen Van Thanh
-Vice director: Nguyen Thi Bich Hanh
- Guide department: + Nguyen Minh Dung (leader)
+ Tran Huu Long
+ Nguyen Sy Tung
+ Nguyen Hai Ngoc
+ Tran Thi Thuy Ha
-Marketing department: Le Van Anh and Dang Thanh Quynh
-Account department: Nguyen Thi Chung
1.4. Sumary of the duties and the responsibilities performed by the intern of the
company.
It was the good opportunity for me to take my internship at Thao Dan Limited

Company during my internship time. My duty at this time is sharing works with the
Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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accountant and marketing such as booking room, signing contract, I received and recorded
information of tourists, shared specific information such as: name, address, tours, and
price. I was notified to accompany some short tours in a few days to learn more
experience about tour guide.

CHAPTER II: PRACTICAL EXPERIENCES
2.1. What I have done
I took my internship at Thao Dan Limited Company from February, 17th to April, 14th.
After two months practicing at this company, I got many valuable experiences to
complete the report and use it in future.
I worked as a tour guide. I joined in some tours such as Vinh – Quang Binh – Quang Tri –
Vinh, Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong.
•

Vinh – Quang Binh – Quang Tri – Vinh:
Day 1: Vinh – Quang Binh.
- At 6.00 am: The guide picked up at Vinh and started to Quang Binh, had
breakfast at Cong Doan Restaurant in Ha Tinh City.


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Student: Tran Thi Thuy Ha_51B3


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At 10.00 am: dropped in Vo Nguyen Giap Tomb at “Vung Chua – Dao Yen” in
Quang Trach District, Quang Binh province.
At 11.30 am: We had lunch at Huong Giang Restaurant in Dong Hoi City. After
that, continued to Quang Tri.
At 18.30 pm: We arrived at Me Kong Hotel in Quang Tri, check in and rest.
Then had dinner at restaurant of this hotel. Independent visited.

Day 2: Quang Tri – Vinh.
At 6.30 am: Had buffe at hotel then check out.
- At 7.30 am: Got under way to Quang Tri Ancient to incense for fallen hero
here. After that visited and bought something at Dong Ha Market.
- At 11.30 am: Had lunch at Huu Nghi Restaurant, Dong Ha City and then came
back Vinh City.
- At 6.30 pm: Broke up tourists and ended tour.
• Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong:
Day 1: Thanh Chuong – Tran Temple.

- At 5.30 am: The guide picked up at Thanh Chuong
- At 6.00 am: Had buffe at Muong Thanh Hotel in Dien Chau District and started
to Nam Dinh.
- At 12.20 am: Had lunch at Trang An Restaurant in Ninh Binh City. Then came
to Nam Dinh to visited Tran Temple.
- At 14.30 pm: We got under way to Hung Temple.
- At 18.30 pm: We arrived at Sinh Thai Hotel in Viet Tri City, Phu Tho province,
check in and rest. Then had dinner at hotel’s restaurant. Independent visited.
-

Day 2: Hung Temple – Thanh Chuong:
-

At 6.30 am: Had breakfast at hotel’s restaurant.
At 7.30 am: Went to visit Hung Temple
At 11.00 am: Came back Sinh Thai Hotel, had lunch and check out. After that
returned Thanh Chuong – Nghe An.
At 7.00 pm: Had dinner at Cay Dua Restaurant in Nghia Dan District.
At 10.00 pm: Broke up tourists and ended tour.

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


Internship Report

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In addition, I also shared works with marketing and accountant as called to book room,
calculated expenditure of tours, sent the insurance request to the AAA insurance
company, went to sign the tour and car for rent contracts.
Futhermore, I shared with the accountant translate tour to help company broaden
international market. That is tour to Western – Mekong River for this summer with the
time 6 days 5 nights.
2.2. New skills acquired and skills improved.
Through 8 weeks of training process at Thao Dan Limited Company, I got a lot
valuable working experience and soft skills. In my opinion, these precious experiences
will help me a lot for my work in future. The following is some of experiences which I
gained during this training course.
The first, I improved communication skill. We knew that communication skill is
indispensable elements for all fields. It is very important for tour guides. This expresses
how to be the smooth transaction and travel guides. I worked as a tour guide so
communication skill was essential for me in contacting with the visitors.
The second, with the guidance of Ms. Chung and everybody in the company I learned
how to photocopy and print documents, receive and send faxes. I also had chance to
practice doing something in the office such as delivering fliers, sticking and cutting
paper. Although those look simple,they also gave us difficulties when facing to the real
life. For example, I know how to deliver advertisements effectively. Especially, I also
learned so many important skills in
dealing with customers and working with staffs. Moreover, in spite of short time of
training process, the internship course at the company makes me feel more confident and
patient than before.
As a tour guide at the company, I also learned some good for confidentiality and
discretion, a positive attitude and independence.

2.3. Management techniques observe


Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Over my internship, I learnt valuable management skill from the manager director of
company – human management skill. He always has strict attitude to manage employees
but besides the stringency, he also a friendly man who usually conduct staffs
enthusiastically and carefully, especially for new employees and internship students. In
company, each employee has a different work and work schedule, most of the time they
spent to work, although they are rarely encountered in the company. The manager director
manages employees through their own work schedule. He is present immediately when
employees have any difficulty. Through the management employees in company, I
realized that the use value of each worker depends on the good management.
In addition, I also knew financial management skill from both manager director and
the accountant. They calculate every thing very carefully and exactlly, there is no error. In
fact, I learnt many experiences in management techniques. They will be useful
experiences with me for my job in the future.
2.4. Classroom skills employed
Through two months of internship, I got many experiences under guidance of
experienced employees in the company, especially tour guides. I used what I have learnt
in lectures at Vinh University to work
Firstly, I applied all skills: reading, writing, listening and speaking. I spoke with
staffs in company in English to practice and improve my and their English skills.

Secondly, I studied English for Tourism so I applied the knowledge about this
subject to work. I knew how to introduce tourists about destination to create excitement
for tourists. I also chose formal and suitable language that are reasonable for every place
to say.
Thirdly, I also learnt Vietnamese Cultural Basis, therefore I knew cultural
characteristics of Vietnam, which is quite easy for me to find about destinations.
In addition, I applied interpretation and translation knowledge to share with the
accountant to translate tour to help company broaden international market. That is tour to
Western – Mekong River for this summer with the time 6 days 5 nights.
Otherwise, I am a transfer student, I learnt English for Hotel at college course so I
knew how to book room that is convenient and careful for two sides (company and hotel).

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Furthermore, I studied speaking semesters, I practiced my public speaking skill so I
am more self-confident and have strong voice, good preparation, clear purpose, body
language to work as tour guide.
2.5. Problem encountered
During my internship period, I worked at Thao Dan Limited Company. There are
some difficulties for me.
First of all, I am an internship student so I lack of knowledge about works in

company. Although every one in company guided me clearly and thoroughly, I was still
diffident at the first time.
Secondly, I had ever had more opportunities to go to many places in our country so I
had to find more about places when having tours and to ask the experienced tour guides
in this company to have the accuracy information.
Moreover, I met the difficulty when I shared with the accountant translate tour to
help company broaden international market because I lack of new words about tourism so
I sometimes used dictionary to look up.
Furthermore, the time of internship is not long so when I understood all works, I
finished my practicing process.
Summarizing, I had many difficulties in internship time. I promise to study harder to
improve myself.
2.6. Lesson learned
Through my internship period, I learned a lot of interesting and useful things.
The first, tour guides told me should select suitable languages to introduce and
explain to tourists about the cultural heritage and nature of destinations they visit.
Therefore, I knew important experiences for this job. I also was shared that a tour guide
has to go far away from home not only short time but also long time.
I understood that a good tour guide should be friendly, polite and enthusiastic.
Otherwise, foreign language ability is very important to get a professional tour guide. In
addition, patience, hard working, solving capability are also necessary factors for tour
guide

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Internship Report

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Besides knowledge and skills as mentioned above, health plays an important role. A
tour guide has to meet different weather in many places. If there is no good health, the
work can not be convenient.

CHAPTER III: CONCLUSION

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

Tourism is recognized as economic services with high economic efficiency.
Tourism will bring economic benefits, it also make a contribution on shortening the gap
in development levels between urban and area, between countries. The time of internship
at Thao Dan Limited Company has brought me the real knowledge which is extremely
important to me.
One more time, I would like to say thanks to my supervisor - Mrs Vu Thi Viet
Huong, all lectures of Foreign Languages Department and the help from staffs in
company, I become more self-confident to show my ability. They always care and make
good conditions for me to finish my duties. They help me to understand values of

management and its regulation as well.
I would like to give gratitude to all you and wish all happiness to you.

CHAPTER IV: RECOMMENDATIONS

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

It is an honor for me to be a student of Foreign Languages Department – Vinh
University.
Teachers in the department are young, friendly, active experienced, ones and have
perfect teaching methods. I have learned so many useful things from teachers. However,
these methods should go into social reality to suitable for the developing of society.
Teachers usually ask students to do assignments to improve their skill as group learning.
And more extroverted activities should be made for students to have opportunity to
express their ability.
In fact, should be strict with activities for students to practice in order to promote all
capabilities of them and ensure the equality.
Moreover, department of foreign language should be more widen in teaching
translation and interpreting by the way having more chances for students to practice with
the foreigners living in Vinh city. It will help students have good communication
environment, improve their pronunciation and be more confident with their abilities. The

department also should focus on subjects that will beside to students in the future more
instead of other subjects which are only basic ones and less important than.
Further more, before taking internship time, students should have more practical
opportunities to get experiences.

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

APPENDIX

Address: Pham Dinh Toai street, Nghi Phu communce- Vinh city
Phone: 0388.602.609 Fax: 0388.602.609
Email: Website: www.thaodantravel.com
Time: 6 days/5 nights. Transportation: By plane
DAY
THE TRIP
Day 1
VINH – SAI GON – CAO LANH
In the morning: Car and tour guide pick you up and come to
Vinh Airport, take off to Ho Chi Minh City at 12.15 pm.
At 14.00 pm: Arrive at Ho Chi Minh City, car and tour
guide of Thao Dan Company in the southern welcome

delegation and start to Cao Lanh. Along the way, the tour
guide will talk about remarkable culture, history in Mekong
Delta. Reach in Cao Lanh, you visit The Tomb of Nguyen
Sinh Sac Vice Instrument.
At 18h30: Come to hotel, check in and rest.

Day 2
CAO LANH – CHAU DOC – HA TIEN
At 6.00 am: Have breakfast, check out and start to Ha Tien,
go through Vam Cong Ferry, enjoy the beauty of Tien and
Hau River.
At 10.00 am: Arrive in Chau Doc, visit Ba Chua Xu Temple,
Supervisor: Vu Thi Viet Huong

SERVICES
Have lunch, dinner

Nguyen Sinh Sac Tomb
Have breakfast, lunch, dinner

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Thoai Ngoc Hau Tomb, Tay An Temple - famous relic in Sam

Mountain, attracting nearly 2 million people annually.
At 11.30 am: Continue to Ha Tien, have lunch at Ha Tien.
At 12.45 pm: Visit Tam Bao Pagoda, Mac Cuu Tomb – The
person who enlightened last lands of Vietnam, Mui Nai
Beach, explore the landscape on Vong Nguyet Mountain.
With the only system that slide up the mountain in the
Western Province.
At 18.00 pm: Check in, have dinner and visit freely.

Ba Chua Xu Temple
Have breakfast, lunch, dinner

Day 3 HA TIEN – PHU QUOC ISLAND
At 6.00 am: Have breakfast, check out.
At 7.00 am: Go to train station and depart to Phu Quoc.
At 10.30 am: Arrive in Phu Quoc, swimming.
At 12.00 pm: Enjoy delicious meal in restaurant.
13.30 pm: Come to Hung Long Pagoda, admire the
landscape of Tranh Stream. And then continue to Ham Ninh
Fishing Village with so much interesting seafood.
At 18.00 pm: Have dinner in restaurant. After that visit
independently.

Day 4

Phu Quoc Island
Have breakfast, lunch, dinner

PHU QUOC – LANDSCAPES


At 6.30 am: After the breakfast, tour start to Nam Dao, you
see Cay Dua Prison (Phu Quoc Prison). And continue to An
Thoi Island, go through Tien Wells, Ong Doi Nose,
pineapple, scented islands then fishing with fishermen.
Especially, you take a meal at the fisherman’s boat, later
return Bai Sao Port and can swim here.
At 15.00 pm: Come back Duong Dong, enjoy the pearl
farm - one of the featured products in the island.
Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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Day 5
PHU QUOC – CAN THO
At 6.30 am: Have breakfast, check out and depart to Rach
Gia. Arrive here, go to visit Nguyen Trung Truc Temple
after that have lunch in restaurant.
At 13.00 pm: Begin coming to Can Tho. View the lovely
scenery of rice fields, with laden fruit orchards – one of
characteristics of the Southwest.
At 18.00 pm: Check in.
At 18.45 pm: Enjoy the dinner in Du Thuyen Can Tho
Restaurant and sightseeing the beauty of Can Tho Bridge at

night, listen Ca Tai Tu, songs characterized South.
Especially, you can communicate with the other tourism
group. And visit freely at night.

Day 6

Phu Quoc Prison
Have breakfast, lunch, dinner

fruit orchards
Have breakfast, lunch

CAN THO – MY THO – SAI GON - VINH

At 5.00 am: Get up early, come to Ninh Kieu Wharf to go
to Cai Rang floating market – one of floating markets in
Mekong Delta. After that come back to hotel to have
breakfast, check out and start to My Tho.
At 8.00 am: In My Tho, take a boat trip on the river to see
four isle Long, Lan, Qui, Phung. To Thoi Son, walk along
village roads, watch fruit orchards with many kinds.
Back to largest boat, the boat continued downstream to visit

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BenTre coconut candy, coated bakeries.
At 11.30 am: Taste special food of western for lunch, then
continue to Phung isle to visit Dao Dua relic, crocodile
farming, fishing crocodile.
At 13.00 pm: Return My Tho train station come back Ho
Chi Minh City.
At 15.00 pm: Arrive in Ho Chi Minh City, car take you to
Tan Son Nhat Airport, take off at 16.15 pm to Vinh City.
At 18h30: Land Vinh, Thao Dan Car welcome, take the
delegation to the initial point and break up tourists. End
trip, see you on the tour later.
End of the tour! Seeing you again.
Cai Rang Floating Market
Package prize for tour over 40 people
4.850.000.VND/ PERSON

Ä INCLUDING:
- The car has air- conditioner- new branch, has karaoke, micro.
- Having 3 meals per day in super restaurants, and staying in 2 or 3 star hotels, central
of the city, (2 or 3 people/ room).
- At Cao Lanh City: The 3 stars hotel and have buffet.
- At Ha Tien Town and Phu Quoc: The 2 stars hotel and have breakfast as menu.
- In Can Tho: The 3 stars hotel and have buffet.
- Super train: Rach Gia City – Phu Quoc – Ha Tien.
- Meals acoring to the program: (200.000vnd/ person/ day).
-Travel ticket at sites.

- Tour guide serves the whole trip.
- Fishing boat in Phu Quoc.
- Travel trip in Can Tho
-Mineral Warter all day.
Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3


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-Travel insurance (20.000.000vnd/ per/ an accident)
- Air ticket Vinh – Western-Mekong River – Vinh (Vietjest)
- Thao Dan travel hat, cold towels, water.
- Gift.
Ä EXCLUDING:
- Eating outsie the trip.
- The cost of personal entertainments.
- Slide up the mountaint in Mui Nai.
- Roundtrip air ticket: Vinh – Sai Gon – Vinh.
Ä NOTE:
- The Children are under 2 years old: counting 20 percent of adult ticket.
- The Chrldren are under 5 years old: free except arises.
- The Children are from 6 to 9 years old: counting ticket a half of adult, eat as adult, stay
with their parents).
- The childrent are 10 years old and older: counting like adult.

- A couple is only allowed to take one child, if more than, counting a half of adult.

Supervisor: Vu Thi Viet Huong

Student: Tran Thi Thuy Ha_51B3