CASE
study
KRONE (Australia) Holdings Pty Limited
2 Hereford Street Berkeley Vale NSW 2261
PO Box 335 Wyong NSW 2259
Phone: 02 4389 5000
Fax: 02 4388 4499
Help Desk: 1800 801 298
Email:
Web: www.krone.com.au
6066 05/03
Pitney Bowes has the 'Mail' on
Patch-by-Exception
Pitney Bowes selected KRONE Australia's
Premis
NET

Cat 5e Solution for its new
headquarters and communications network.
More than one hundred years ago, on December 9,
1901, inventor Arthur Pitney filed a patent application
for the first postage meter. Today, Pitney Bowes Inc.
holds more than 3,400 patents worldwide in mail and
document management that cover a range of
technologies including shipping, printing, encryption,
funds management and security.
From the postage meter to Postage by Phone,
digital metering technology to Internet Postage;
every major invention in the mailing industry has
originated at Pitney Bowes.
A consistent focus on inventing and applying

technology to enhance the value, reduce the cost
and increase the efficiency of mail and document
management helps Pitney Bowes deliver maximum
value to its customers, partners and shareholders.
That same philosophy is being applied to the new
communications network the company is putting in
place in Australia.
While Pitney Bowes also manufactures facsimile
machines, its core business is built on the efficient
delivery of critical metering information between its
customers and its postal partner.
In Australia, the company acts as intermediary or
agent between Australia Post and Pitney Bowes'
customers, accounting for the receipts and
payments of postal funds that pass through its
franking machines and metering devices or
facilities. It is in the process of consolidating its two
Sydney offices into one national headquarters and
is also relocating its Melbourne premises.
Stuart Low, IT Team Leader, Pitney Bowes Australia
Pty Limited, is charged with managing the imminent
moves. " To increase our productivity and more
effectively manage our critical partner and customer
service capabilities, we are amalgamating our two
Sydney offices. Construction has commenced on the
refurbishment and expansion of our existing
premises at 95a St Hillier's Road, Auburn and we
anticipate the move will be completed by mid
September; the Melbourne office re-location is
occurring simultaneously," said Mr Low.

" It is imperative that the infrastructure for the
communications network we install enables us to
manage our business as efficiently as possible.
" Over a five-year period, our current cabling
infrastructure has deteriorated. Lack of network
schematics has resulted in a messy system of cables.
It takes far too long for our IT team to locate the
correct cables and implement even the simplest
moves, adds and changes," said Mr Low. " Fault
finding among the maze of wires is a major
challenge, to say the least.
Terry Buckridge, NSW Sales Manager KRONE
Australia and Stuart Low, IT Team Leader
Pitney Bowes Australia at Pitney Bowes
Auburn Office
CASE
study
KRONE (Australia) Holdings Pty Limited
2 Hereford Street Berkeley Vale NSW 2261
PO Box 335 Wyong NSW 2259
Phone: 02 4389 5000
Fax: 02 4388 4499
Help Desk: 1800 801 298
Email:
Web: www.krone.com.au
6066 05/03
" For more than 200 Pitney Bowes employees across
all states of Australia, we manage communications
encompassing voicemail, e-mail, the Internet, and
file and print server access. A national call centre

will also be based at the new Auburn complex with
operators handling customer meter enquiries,
problem resolution and technical queries.
" While cost was a driving factor in our selection of
a new system, product reputation, reliability and the
efficient use of the IT team's time were major
factors in our decision process.
" After researching the market, we selected KRONE
Australia's Premis
NET
Category 5e solution based
on the company's HIGHBAND

Ultim8 Disconnection
Module and Patch-by-Exception methodology,"
said Mr Low. " Stowe Australia, will be installing the
system for us," he added.
Patch-by-Exception (PBE) is not new. KRONE
Australia developed it as a product feature of its
HIGHBAND

modules and has been installing it in
sites in the Asia Pacific, Europe and the United
States since the mid-1990s.
Candidates for the PBE methodology are enterprises
with a high density of RJ45 outlets where cabling,
unless managed correctly, can become a jungle of
patch cords. This, in turn, causes problems for the
network administrators and slows down network
moves, adds and changes.

To redirect services, all the IT manager needs to
use is a short, one-metre-long patch cable. In a
simple plug-and-play motion they can override
the hardwired side of the HIGHBAND

module
and re-connect to the required office area.
Periodically, the customer's installer visits to
remove patch cords on permanent circuits and
replace them with jumper wire.
Another development that further contributes to
the acceptance of the Patch-by-Exception solution
is the virtual network hub. This means that a
network manager can control each individual PC on
the network and make any moves or changes via
software - without the need to leave his or her
desk. Nowadays, phone services are almost always
provided at every workstation and in every room.
When a person moves offices, their telephone
extension number can be easily reallocated using
the software on the PABX.
Pitney Bowes Australia is currently in the process of
selecting a new phone system in conjunction with
new wide area network infrastructure to provide
national access for users to the new customer
relationship management software, corporate
financials and administration systems PBA will be
adding to its communications network. " We will
be factoring the KRONE PBE methodology into our
specifications as we look to procure the right

solutions," said Mr Low.
KRONE PRODUCTS USED BY PITNEY BOWES
AUSTRALIA
FMK Outlets
Premis
NET
Cat5e UTP Cable and patch cords
HIGHBAND

Ultim8 Disconnect Modules
ABOUT PITNEY BOWES
Pitney Bowes Inc is a $4.1 billion global provider of
integrated mail and document management
solutions headquartered in Stamford, Connecticut,
USA. The company serves over 2 million businesses
of all sizes in more than 130 countries through
dealer and direct operations.
For more than 100 years Pitney Bowes has taken an
instrumental role in providing solutions for both
incoming and outgoing mail. Their experience
combine with a diverse product range has placed
them at the forefront in facilitating the varying
needs of businesses spanning from SOHO, to large
mail production environments.