NGUYEN TRONG DAN

NM WC Mg TIN
TIMING MAI QUOC It

NHA XUAT BAN DAI HOC QUOC GIA THANH PHO HO CHI MINH - 2003


1

I


eV ti Atte Ate mini feemy

cci 22uac

1e"

,Airtyin 3.-ivnygern


4

Ldi tua

Lai tUa
Thu tin gong vai trb resit quan trong trong thuo'ng mai qudc te. No
có mat vet du'o'c set dung (' hdu het cdc giai loan ceict moi thu'ung vu.
Thu tin cling phcin cinh thcii dO vet ph'mg ccich kinh doanh cica cac
nha doanh nghiep va gop phdn khong nhO veto thanh ding cilia doanh

nghiep. Chinh vi the ma viet cai gi vet viet nhu the new luon luon
la moi quan tam ceta ngu'd'i viet va cilia cdc doanh nghiep.
Cudn "Nghi the& Thu tin Thuang mai Qudc te'
du'o'c bien
soan de gidp dOc gid giai quyet hai van de neu tren. Va vi vay, cudn
scich có cac cau mciu lien quan den cac giao dich thumg mai tru'c tiep:
hOi hang, hoan gici, dat hang, thuc hien ddn hang, hop dOng, khieu
nai Cudn scich cling có cac cau menu lien quan can cac hoat dOng
thu'ung mai qudc te: bao bi, van tai, bdo hiem, vet cac phu'o'ng thilc
thanh town tin dung thu', nh& thu Ngodi ra, giap thuo'ng nhcin
bay to thien chi trong nhie- ng dip can thiet, cudn scich cung cap cau
u lien quan den cac thu cam oh, chile miing chia buOn, thu gidi
thieu, thiep mai ...
,

D'Oc gia có the ccin ctt veto tong tinh hudng viet thu cu the
ma lu'a
chon cdc cau mdu cho cac tinh hudng viet thu cica minh hoc cling có
the seta dei'i mot vai tit ngiz cho thich hdp vai n'Oi dung thu Binh viet.
Cudn scich nay cling co the du'o'c dung nhu la su bet sung cho hai
cudn scich thu tin trong thu'cing mai qudc tekhcic cua tcic gid:
1. Nguyen Trong Dan, Ngon ngii' Thu tin Thu'o'ng mai,
Nha
Xudt bdn Gicio duc, Ha NOi, 1997.
2. Nguyen Trong Dan, Thu tin trong Thu'o'ng mai Quific te;
Nha, Xudt bdn Khoa hoc va Kj) thuOt, Ha NOi, 1998.
3. Nguyen Trong Dan, Thu tin trong Kinh doanh Quo
-c te;
Nha Xudt bdn Thdng ke, 2000.
4. Nguyen Trong Dan, Ngon ngit Kinh doanh Quo -c te;

Tru'o'ng
Dai hoc Qudn ly Kinh doanh, Ha NOi, 2001.
Nita!' dip nay tac gid xin bay to long bet o'n than thanh doi vdi
Ong Nguyen Ngoc Bdo, Tru'O'ng khoa Dao tao Tai cha'c, Tru'O'ng Dai


Nghi fink Thu tin Thlidng mai Qu6c to
hoc Ngoai thr'o'ng cta cung cap nhieu thOng tin can thiet va co y vu tdc
gid trong viec Bien soan cudn scich nay.
Tcic gid cling thanh tam cam o'n sinh vien Tru'eing Dai hoc Ngoai
Thr'o'ng ei Ha NOi, thanh phd HO' Chi Minh va Da Nang dei giap cra va
tao diett kien tuyen chon va the' nghiem ccic cau mitt cho cudn scich
nay.
Tcic gic xin bay to lbng biet chi oleic biet den nhac phu cria ,ninh,
Ong Nguyen BOi Pha ye sr' girip dei va dOng vien veto lac cudn scich
du'olc khdi thcio.
Tcic gid mong mudn nhOn du'vc sr' (long g6p xay du'ng caa dOc gid
grin xa nhiing Mn tai bcin tie p- theo cudn scich du'o'c hoetn hew va
phuc vu dOc gia detc lu'c va c6 hieu qud hon.
Ha N§i, thang 1 nam 2002
NGUYEN TRONG DAN


g 6

Muc lye

Mu c lu c
Ldi tua


3

Lai nga

5

1. Establishing trade relations - Thiel lap quan he ban ban

8

2. Letters of good will - Thu thiO chi

14

3. Invitation - Thi6p mai

17

4. Routine letters - Thu tit giao dich thong thuang

19

5. Memo - Thu not bO

22

6. Inquiries - Thu hai hang

24


7. On Price -

Va gia ca

35

8. Commission - Hoa hang

53

9. Discount — Giam gia thudng mai

59

10. Free and firm offers - Chao hang to do \fa c6 dinh

65

11. Inability to offer - Khong có kha nang chao ban

72

12. Offers - Chao hang: Gioi thiOu - Nhan xet - Gdi Y

79

13. Voluntary offers - Chao hang tit nguyOn

87


14. Orders - Dan Tat hang

89

15. Terms of payment in international trade"- Dieu kien
thanh toan trong thuang mai quOc t6 (3)

98

16. Letter of credit(1) - Thu tin dung (1)

105

17. Letter of Credit (2) - Thu tin dung (2)

113


mv c iv c

7g

18. Letters regarding contracts (1) - That tit ye hOp done

120

19. Letters regarding contracts (2) - Thu tit ye hop d6ng (2)

126


20. Packing - Bao bi

133

21. Transport by sea and by air - Van tai duCing bin va
hang khong

139

22. Insurance - Bac, him

142

23. Claims and complaints ° - Khie-u nai(3)

149

24. Claims and complaints (4) - Khi6u nai(4)

154

25. Joint venture - Lien doanh

161

26. Agency - Dai ly

170

27. Processing and assembling - Gia cong va lap rap


178

28. Calling for bids and bidding - Goi thau va di thau

185


29. Economic and technical cooperation - Hop tac ky thuat

191


International Trade Correspondence Etiquette

1. Establishing trade
relations

1. Thie't l lap quan 4
buon ban

1. We are willing to establish
long-term business relations
with your firm.

1. Chung toi sari sang thie't lap
quan he buon ban lau dai
voi cong ty cua cac ngai.

2. We have had many 2. Chung toi da c6 nhieu dip

opportunities to see that
thay rang cong ty cua cac
your firm is a reliable
ngai la mot doi tac clang tin
partner.
cay.
3. I learned your name and 3. Chung toi ducic bie-t ten va
address of your company
dia chi cUa cong ty cac ngai
from our business friends in
qua cac ban hang cila chung
Japan.
toi a Nhat Ban.
4. May I take the liberty to 4.
introduce our company to
you?

Chung toi xin mao mu8i gioi
thieu cong ty cua chung toi
voi cac ngai?

5. We avail ourselves of this 5.
opportunity to approach you
for the establishment of
business relations with you.

Chung COI nhan dip nay ti6p
can voi cac ngai de thie-t lap
quan he buon ban voi cac
ngai.


6. We have been importers of 6. Chung toi la nguai nhap
arts and crafts for many
khau hang thii cong my
years. We express our
nghe nhieu nam. Chung toi
desire to trade with you in
mong man ban ban v6i
this line.
cac ngai nganh hang nay.
7. Vietnam arts and crafts 7. Hang thil cong my nghe cua
have obtained unanimous
Viet Nam duoc thi truong
approval in the international
quo-c to d8ng tinh chap
market.
nhan.
8. Our
corporation
is 8. Cong ty cua chUng toi &toe
established for the purpose
thanh lap de kinh doanh
of carrying on import and
trong linh vuc xuat va nhap
export business.
khau


Nghi thtic Thd tin Thlidng mai Qu'dc to


9

gj

9. We specialize in a variety of 9. Chung toi chuyen doanh
dung cu y te".
medical instruments.
10. We have the advanced 10. Chung toi c6 cong nghe tien
c6 nplei va chuyen
technology, personnel and
mon
phuc
vu cac nhu cat' ve
expertise in serving the
ding nghiep the tao.
needs of manufacturing
industry
11. We are striving to extend 11. Chiang toi phKn dau d6 and
rOng hop tac kinh t6 va trao
economic cooperation and
doi cong nghe vdi nuoc
exchange of technology with
ngoai.
foreign countries.
12. We learn that you deal in 12. ChUng toi bie't cac ngai
chuyen doanh va lgy hang
textiles as your speciality.
det lam hang dac biet cua
cac ngai.
13. Now we are writing to offer

you an opportunity to
develop trade.

13. Gio day cluing toi vie't that
chap hang tao di6u kien cho
cac ngai Oat trien ngh6.

14. If you are interested in 14. Neu cac ngai muo'n thie't lap
quan he buon ban vdi chUng
business
establishing
toi ve nganh hang nay, de
relations with us in this
nghi cac ngai cho chung toi
line, please let us know your
bie't
cac yeu cau cu the dm
specific requirements.
cac ngai.
has been 15. Cong ty cUa cac ngai duoc
firm
15. Your
cong ty BHD a New York,
recommended to by BHD
Hoa ICST gioi thieu vdi chung
Company in New York,
COL
USA.
16. We have a strong feeling 16. TOi ca nhieu cam giac la
chUng ta se cia o the ding

that we will be able to work
nhau lam viec de thaa ma n
together to satisfy the needs
nhu cAti cua nguai tieu dung
of our mutual end-users.
cUa hai ben chUng ta.


g 10

International Trade Correspondence Etiquette

17. We will not only supply you
with the highest quality
goods at a reasonable price
but also provide a good
after-sales service.

17. Chung toi khong nhfing
cung cap cho cac ngai hang
hoa co chat bong cao nhat
vdi gia phai chang ma con
cung cap dich vu hau ma i c6
chat Wong.

18. We are in business for our 18. Chung toi kinh doanh vi sr
customers' convenience.
thu4n loi cUa khach hang
cua chung toi
19. You will see that OUT 19. Cac ngai se thay chinh sach

business policies are very
throng mai cita chung toi
flexible.
rat linh hoat.
20. Catalogues are
upon request.

available 20. Ca to 16 co theo yeu cAu.

21. We hope you could send us 21. Chung toi by vong cac ngai
a copy of your Export
c6 the giti cho chting toi mot
License of main items
ban giay phep xu'at khAt doi
suppliable at present.
vdi cac mat hang chinh hiOn
nay có the cung cap throe.
22. We always adhere to our 22. Chung tell luon luon ton
commitments.
trong cac cam ke't cua minh.
23. We can assure you that all 23. Chung toi co the dam bao
your orders will receive our
vdi cac ngai rang tat ca cac
best attention
don hang dm cac ngai deu
nhan throe su chti y tot nh'at
cua chung toi.
24. We assure you of our best 24. Chung toi dam bao vdi cac
attention to any inquiries
ngai v6 sit chti y ldn nh'at

from you.
cua chung toi d6i vdi cac Ulu
hOi hang cila cac ngai.
25. We are enclosing a copy of 25. Chung toi xin ph kern mot
our price list.
bang gia cita cluing COL


Nghi thiic Tint tin Thiicing mai Qu6c to

11M

26. We are sending you our 26. Chang toi dang gai cho cac
ngai ca ta lo cua chUng toi
catalogues under separate
trong met phong bi rieng.
cover.
27. To acquaint you with 27. De cac ngai lam quen vdi
cac loai hang thu cong ma
various kinds of handicrafts
chang Col kinh doanh,
we handle we are sending
chung toi gai cho cac ngai
you, by separate airmail, a
bang that may bay rieng,
commodity list for your
met bang gia de cac ngai
reference.
tham khao.
28. In order to give you some 28. De cac ngai co khai niem

nao do v6 hang cong nghiep
idea of the light industrial
nhe ma chUng toi kinh
goods we handle we have
doanh, chung toi vui mang
pleasure in forwarding you
gai cho cac ngai bang may
by airmail one catalogue
bay
met ca ta lo va mot vai
and several samples for
man
hang de cac ngai tham
your reference.
khao.
29. We shall appreciate your 29. Chung toi se hoan nghenh
viec cac ngai xem xet
giving this matter your
nghiem talc van de nay.
serious consideration.
forward to 30. Chang toi mong nhan daoc
look
30. We
thu tra lai caa cac ngai som.
receiving your early reply.
31. We thank you for your letter 31. Chang toi cam on tha caa
cac ngai de ngay 8-3 va
of March 3 and should like
muo'n thao lu'an v6 kha
to discuss the possibility of

nang mc3 Ong viec ban ban
expanding trade with you.
vdi cac ngai.
do that
32. We thank you for your letter 32. Chiling Vol xin cam
caa cac ngai de ngay 6
of the 6t h this month and
thang nay va se vui mang
shall be glad to enter into
thie't lap quan he ban ban
business relations with your
vdi tong ty caa cac ngai.
company.


M 12

International Trade Correspondence Etiquette

33. We are convinced that with 33. Chung toi tin Wang rang
vOi
joint
efforts
business
sii c6 gang chung, viec buon
between us will be
ban gii a. cluing ta se phat
developed to our mutual
trien vi ldi ich cua nhau.
benefit.

34. We are sure that the 34. Chung toi tin chic rang
viec
business between us will be
ban ban gifia cluing ta se
promoted in the years to
duoc thtic day trong nhang
come.
nam toi.
35. We very much appreciate
your efforts to explore the
market for our products.

35. Chung toi rat hoan nghenh
c6 gang tim kiem thi truang
cua cac ngai cho sin pham
cua chling toi.

36. Our usual terms of payment 36. Dieu kien thanh toan thong
are by an irrevocable and
thuang cua cluing toi la
confirmed letter of credit
bing tin dung thu khong
available by sight draft.
the hay ngang va ditoc xac
nhan la duoc thanh toan khi
có hei phieu tits kS7.
37. If you find business 37. Neu cac ngai thiy viec bu6n
possible, please cable us for
ban có the duoc, xin cac ngai
offers.

dien de cluing toi a tint
chao hang.
38. If any of the items is of 38. Neu c6 mat hang
nao cac
interest to you, please let us
ngai quan tam, xin cac ngai
know.
cho chung toi biet.
39. If you find our price 39. Neu cac ngai they gia ca
reasonable please cable us
hop 11, de nghi cac ngai then
for your confirmation.
cho cluing Col xac nhan cua
cac ngai.
40. If you prices are in line, we 40. Neu gia ca cua cac ngai
phu
trus the important business
hop, chting Col tin viec buon
can materialize.
ban quan trong nay c6 the
duoc thuc hien.


Nghi thile Thii tin Thudng mai Qu oc

41. We are able to execute large
orders from stock.

to


13[g

41. Chung toi có the thuc hiOn
nhiing dun hang 16n giao
hang ngay.

42. We have a large quantity of 42. Cluing toi co mot Wong lon
hang din tit (du frit) trong
electronic products in stock.
kho.
43. We are able to supply any
quantity of our goods
without delay.

43. Chung toi c6 kha nang giao
ngay lap titc bat kS7 so hiong
hang nao.

44. We can offer a large variety 44. Chung toi có th6 chao ban
cac san ph6m vOi mot s6
of chemical products.
Wong loin.
45. We are able to quote you
very advantageous terms.

45. Chung toi có th6 chao ban
cho quST ngai voi cac di6u
kiOn rat có 16i.

46. We are able to supply you at 46. ChUng toi c6 th6 cung cap

cho cac ngai voi gia hap dart
most attractive prices.
nhat.
47. We shall appreciate it if you 47. Cluing toi se hoan nghenh
n6u cac ngai giti cho chUng
will send us a brochure and
toi sach gioi thieu va vai
several sample books by
quyen sach mat bang may
airmail.
bay.
48. We are looking forward to 48. Chung toi cho mong nhan
&toe mau cua cac ngai.
your samples.
49. Our products will represent 49. San ph6m cita chung toi dai
dien cho tong ng0 moi
in
latest
very
the
nhgt.
technology.
50. Our company is preparing
to offer your customers a
discount.

50. COng ty cita chung toi dang
chu6n bi danh cho khach
hang cita cac ngai mot ski
giam gia.



MI 14

International Trade Correspondence Etiquette

2. Letters of good will
(1) Thanks

2. Thu thi'e'n chi
(1) Cam dn

1. We thank you very much for
1. Chting toi rat cam can nhiet
your
warmth
and
tinh va long men khach cua
hospitality.
cac ngai.
2. We are very grateful for the
trouble you took on our
behalf.

2.

Chung toi xin cam dn cac
ngai da chiu su phien ha
thay cho chUng COL


3. We thank you for the 3. Chung toi xin cam dn cac
opportunity you have given
ngai da clanh cd hei cho
us to supply the goods you
chUng toi de cung cap hang
need.
hoa cac ngai can.
4. We thank you for your letter 4. Chung toi cam dn tint cita
enclosing an account of the
cac ngai kem theo bao cao
organization and handling
ve to chic va kinh doanh
of Mac Donald Co, Ltd.
cua Cong ty TNHH Mac
Donald.

(2) Congratulations

(2) Chile miing

1. I am writing to convey my 1.
warm congratulations on
your
appointment
as
Managing Director.
2.

Toi vie't that nay xin gifi den
ngai ldi chdc mifng nong

nhiet cua toi nhan dip ngai
cludc de bat lam giam do-c
dieu hanh.

Congratulations on a well 2. Chlic mifng dude de bat
deserved advancement.
xi:mg dang.

3. With the Compliments of 3.
the Season.

Chic

4. We join in sending you our
best wishes for the future.

Chung toi ding gUi den cac
ngai nhung lai chtic COI dep
cho Wong lai.

4.

mifng

Noel va nam


Nghi thtic Tint tin nuking mai Quiic to

15


5. The Director and staff of our 5. Criam d6c va can be cong
nhan vien tong cong ty
Corporation take this
cluing toi nhan dip nay chic
opportunity of wishing you
cac ngai moi thanh cong va
every success and
thinh \arcing trong nam toi.
prosperity in the coming
year.
6. We would like to tell you 6.
how pleased we were to
hear of your promotion.

Chung toi xin bao de ngai
bi6t chung toi da rat vui
miing khi bi6t ngai ditec de
bat.

7. I would like to send you and 7. Toi xin giti toi ngai va toan
the can be cong nhan vien
all members of your firm my
chiic cua quS7 cong ty nhung
sincere wishes for a Merry
lei chilc mitng Thien chila
Christmas and Happy New
Giang sinh va nam mei
Year.
chan thanh nhat.

8. Please accept our warmest 8. Xin ha y nhan nhitng lei
chile mitng chan thanh nhat
congratulations on your
cua chung toi nhan ngay
marriage.
ciia orig.
9. Please accept our sincerest 9. Xin ha y nhan nhiing lei
chilc mitng chan thanh nhat
wishes for your future
cua chung toi nhan ngay
happiness.
cuoi cua ba.
(3) Condolence

(3) Chia buein

1. We were distressed to learn 1.
that your Chairman has
died.

Chung toi dau don bi6t tin
giarn dOc cUa cac ngai da tit
trAn.

2. We are writing to express 2. ChUng toi vi6t thu nay xin
bay to lei chia ban thong
our deep sympathy.
thi6t cua chUng toi.
3. Please convey our sympathy 3. Xin ha y chuy6n lei chia
bun dia chUng toi toi quS7

to lady Langley and her
ba Langley va gia quyen.
family.


g 16

International Trade Correspondence Etiquette

4. I was very sorry when I 4. Toi rat bun bie't tin "Ong bi
learned that you had been
tai nan tren &tong v6 nha.
in an accident on your way
home.
5. We have learned with deep
regret of the death of ...

5. Chung toi rat tie.c dude tin
v6 cai che't cua ong

6. We share your deep grief at 6. Chung toi xin chia buOn vdi
the death of ... and send you
ngai v6 cai che't caa
va
our sympathy in your
xin
den ngai lei chia
distress.
ban ve viec khong may ciia
ngai.

7. May we express our 7. Chung toi xin chia bun sau
heartfelt sympathy in your
sac ve ton thgt to lon cita
great loss.
ngai.
8. We thank you for your letter 8. Chung toi xin cam on thu
of sympathy on the death of
chia bu6n cua cac ngai v6
cai che't


Nghi fink Thu( tin Tinidng mai Quac to

17

el

3. Invitation

3. Thiel) mdi

1. Mr. A requests the pleasure
of the company of Mr. B to
dinner on...

1. Ong A tran trong kinh mai
Ong B dirt tiec vao teci ngay

2. The Director of .... Hanoi 2. Giam clOc ... Ha Nei tran
requests the pleasure of the

trong kinh mai Ong Smith
company of Mr. Smith at
tOi dot chieu da i tai
vao
reception at .... on ....
ngay...
3. The Commercial Counsellor 3. Tham tan Thuong mai Dai
of the British Embassy in
sit quan Anh tai Ha Nei
Hanoi requests the pleasure
tran trong kinh mai ngai
of your company to bid
den di le chao tit biet Ong
farewell to Mr. Brown.
Brown.
4. We have pleasure in inviting 4. Chung toi tran trong kinh
you to the .... International
mai ngai den di hei chi
Fair in Poznan.
Quo'c t6 Ian this ... d Poznan.
5. It is our great pleasure to 5. Chung Col tran trong kinh
extend an invitation to you
mai ngai tham dii Hoi chi
to participate in the 8t h
Qu6c t6 Osaka lan this 8.
OsakInteriolF.
6. Mr. B has much pleasure in 6. Ong B rat han hanh nhan
accepting the kind invitation
lai mai cila 'Ong A den dv
of Mr. A to dinner on ...

tiec vao toi ngay
7. Mr. B thanks Mr. A for his 7. Ong B cam on Ong A co nha
kind invitation, but regrets
ST mai nhung tiec la cla co
that a previous engagement
hen truoc khong nhan lai
prevents him from accepting
mai duoc.
the same.
8. R.S.V.P. to the Secretary, 52 8. Xin tra lai cho that 14, so/ 52,
Grace Church Street London
ph6 Grace Church Luan
E.C.3. Regret only.
Don E.C.3. De nghi c6 gAng
d6n dv frit khi thvc sit
khong den duoc.


18

International Trade Correspondence Etiquette

9. We shall be glad to welcome 9. ChUng toi se vui mUng don
tie"p ngai tai do.
you there.
10. We look forward to meeting 10. Chung toi mong &doe gap
ngai.
you.



Nghi fink Thu tin Thiidng mai Qui:sic to

4. Routine letters

19

4. Thu tip giao dich
thong thdang

1. We have acquired a building 1.
for a new company dealing
in leather goods.

Chung toi da mua duac mot
tOa nha de ma mot cong ty
me i kinh doanh hang da.

2. The goods are sound in 2. Hang h6a tot v6 pham chat
quality and reasonable in
va phai chang ve gia ca.
price.
3. We have decided to open a
branch in Amman with Mr.
Haddad in charge.

3. Chang tei da quye't Binh and
met chi nhanh Amman do
Ong Haddad phu trach.

4. We wish to notify you that

Mr. Robert Smart has now
left our service.

4. Chung toi xin thong bao de
cac ngai bie't Ong Robert
Smart &A thoi viec d cong ty
chting toi.

5. Mr. H. Brooks, our
5. Ong Brooks, dai dien cua
Representative is traveling
thong toi Bang di chao hang
in your country and will
a nu6c ngoai va coy muon
have the pleasure of calling
ghe tham ,cac ngai vao ngay
on you some time next
nao do tuan sau.
week.
6. We shall appreciate whatever
assistance you can give Mr.
Hoang.

6. Chung toi se hoan nghenh
bat kS7 sii gidp dd nao cua
cac ngai doi voi Ong Hoang.

7. We shall be pleased to 7. Chung tei se vui miing lam
perform similar services for
cac viec nhlf the ne"u c6 dip.

you should the opportunity
ever arise.
8. We trust that these items 8. Chiing toi tin rang nhiang
will interest you sufficiently
mat hang nay se lam cho
and encourage you to place
cac ngai quan tam Ilan va
an order through him.
khuye'n khich cac ngai dat
hang qua Ong ay.


g 20

International Trade Correspondence Etiquette

9. The new arrangement will 9. Su dan x6p mdi se lam cho
chting toi phut vu tot hdn
lead to still higher standards
niia.
in the service we provide.
10. We look forward to your
being one of the first
customers.

10. Cluing toi mong rang cac ngai
se la mot trong nhiing khach
hang dau den.

11. We shall require hotel

accommodation for members
of our staff.

11. Chung toi can ch6
khach san cho cac thanh
vien cua chting toi.

12. Please advise availability 12. De nghi cac ngai cho bi6t
gia cho thue ch6 d nhu sau:
and price of the following
mot phong doi va nam
accommodation one double
phong
ca nhan trong muoi
room and five single rooms
dem
bat
dau tit 15 thang 5.
for ten nights commencing
15th May.
13. Will you please reserve the 13. De nghi cac ngai danh truoc
cho chUng toi ch6 d cho giam
accommodation
following
do/c caa cluing toi va phu
for our Director and his wife
nhan cling nam thanh vien
and five members of his
cua ong.
staff.

14. Kindly confirm this booking 14. Xin hay xac nhan thue
phong nay vao chuy6n thus
by return.
sau.
15. Any service you may render 15. Bat kSi nhi ng viec gi cac
ngai có the gitip ong Nguyen
Mr. Nguyen Minh will be
Minh deu duoc danh gia
highly appreciated.
cao.
16. Mr. Huy will be in need of 16.
information about the various
dealing in his
firms
particular lines of business.

Ong Huy se can nhiing tin
tlic ve cac cong ty khac
nhau kinh doanh nhiing
mat hang dac biet cita orig.


Nghi auk Thti tin Thurdng mai Qu6c to



21g

17. We shall be happy to have 17. Chung toi se vui miing có
dip giUp ban be cilia cac ngai

an opportunity of rendering
nhu vay.
the same service to your
friends.
18. We should like to inform 18. Chung toi xin bao de cac
ngai bie't tit ngay 1 thang 12
you that from 1 9` Dec., we
chUng COI se and mot tong
would
open a new
cong ty moi có ten la Tong
corporation under the name
Cong ty Xu'At Nhap kha'u
of the Vietnam National
Vi" .t Nam.
Import
and
Export
Corporation.
19. We assure you that we shall 19. Ch'ing toi ,xin dam bao voi
cac ngai rang chung toi se
continue our activity under
tielo tuc hoat &Ong theo ten
the new name with the
mOi mot each tan tam nInt
same conscientious-ness as
trade.
before.



M 22

International Trade Correspondence Etiquette

5. Memo

5. Thti

not bo

1. I am concerned about our 1.
company and the future of
retailing.

Toi lo Fang v6 cong ty va
Wong lai ban le cUa cong ty
chung ta.

2. We presently offer ordering 2.
services by catalogue and by
telephone.

Hien nay chting ta da chao
dich vu dat hang bang
catalo va dien thoai.

3. In the future, howrwer,
telecommunications
offerings will be increasing.


4. We
must
informed.

stay

3. The rilning trong tticing lai
viec chao ban bang cac
phitong tien vien thong se
tang len.

well 4. Ch'ing toi phai c6 day du
thong tin.

5. Please send me the names 5. He nghi giti cho toi danh
of all interested staff by
sach tat ca can be, nhan
noon on Wed. 1" March.
vien quan tam den van de
nay \rho trim this 4 ngay 1
thang 3.
6. It is proposed to conduct a 6. Ngithi ta de nghi tie-n hanh
complete re-appraisal of
them dinh lai cac phtiong
methods in use for business
phap hien clang dung trong
correspondence
ant tin thitong mai a cong
in
the

company.
ty.
7. Comments
may
be 7. Y kien dung g6p c6 the na. c
anonymous if preferred; but
danh neu muein, nhiing giai
prizes will be awarded the
thuang se trao cho y kien
comment, which will reflect
phan anh ditoc viec tiet
the cost savings achieved by
kiem gia thanh dat ditoc khi
adopting suggestions.
dp dung nhang y kien nay.


Nghi tilde Thii tin Thiidng mai Qui:lc to

23

are 8. Nguai to khong mong doi có
redundancies
8. No
ngtthi bi thita ra trong vi8c
expected from this exercise,
nay, nIning dao tao lai la
but re-training is needed for
can thie't cho nhiing can b(5
staff who have not used

nhan vi8n ma truoc day
word-proce3sor before.
clam dimg clnicing trinh xit
1ST van ban trong may tinh.
9. All clerical staff are 9. Tat ca cac nhan vien d8u
phai mang them mot ban
required to take an extra
cac loci thti not b(),
copy of all memos, letters,
dui
tit,
bao
cao v.v. viol
reports etc. produced in the
trong
hai
tuan
bat d'au tit 4
two weeks commencing 4.
thang
7
va
11
thang
7.
July and 11 July
d'd nghi
10. On each piece of work, 10. Tren moi bai (ban)
sau
day,

cang
s6
bi3
sung
ma
please add the following
Wan
phia
tren
goc
phai
cang
coding, as near to the top
to-t.
right hand corner as
possible.
11. Please include all rejected 11.
and retyped letters so that
the full extent of your work
is appreciated thoroughly.

D8 nghi gop tat ca nhung
bite tint bi tit choi hoac phai
danh may lai de town b0
Mae do tong vi8c cua cac vi
có the &toe xem 'cot mot
each thgu dao.


es


24

International Trade Correspondence Etiquette

6. Inquiries

6. Thu hOi hang

1. We should be glad if you 1. Cluing toi rat vui mUng neu
would send us patterns of
cac ngai giii cho chung toi
Ladies' Woolens.
mau do len phu
2. We are interested in cutter 2. Cluing toi main mua may
Model 05 and we shall be
cat kieu 05 va cluing toi se
obliged if you will send us a
biet do neu cac ngai giii bao
quotation for this machine.
gia may nay cho cluing VA.
3. We would be obliged if you 3. Chung toi se biet on neu cac
will kindly let us have your
ngai giti cho chung toi chao
offer of the goods n
hang cila nhang hang hoa
question.
nay.
4. We are indebted for your 4. Nho Doan dai bleu Thuong
address to the Trade

mai Nhat Ban a Ha Nei ma
Delegation of Japan in
cluing toi dive biet dia chi
Hanoi.
cua cac ngai.
5. We are interested in the
purchase of tea of Vietnam
Origin for immediate
shipment.

5. Chung toi muon mua che,
xugt xu Viet Nam, giao
hang ngay.

6. We are looking forward to 6.
your early reply.
7. We thank you for your 7.
inquiry of 1" Dec. for
Ladies' woolens.

Chung toi mong cac ngai tra
lai. soul.

Ch'ing toi xin cam on thu
cua cac ngai ngay 1 thang

12 hOi mua do len phu nit.

8. We have received your 8. Chung toi da nhgn duoc that
letter of 30t h Nov. for

cua cac ngai de ngay 30
Vietnamese softwood, for
thang 11 hOi mua go x6p
which we thank you.
cUa Viet Nam, chting toi xin
cam dn.


Nghi fink Thai tin Thiidng mai Qu6c to

2519

9. We have much pleasure in 9. Ch'ing toi rat vui miing giii
kern cho cac ngai met be
sending you herewith a fairly
kha day du cac kith.' mai
full collection of our latest
nhat va ban chay nhat.
and best selling designs.
10. We are sure that you will 10. Cluing toi tin rang cac ngai
se thay mat hang nay ban
find it sells very well
chay that Su.
indeed.
11 We are pleased to inform
you that we have today sent
you by parcel post the
following samples:

11. Chung toi vui mUng bao cho

cac ngai bi6t rang hem nay
chUng , toi da cho cac
ngai bang buu kien nhung
mau sau:

12. Payment is to be made by 12. Thanh toan bang tin dung
that tra tien ngay khong the
irrevocable letter of credit
114 ngang &roc.
at sight.
13. Payment is to be effected 13. Thanh toan bang tin dung
that khong the hay ngang
against a Bill of Lading, an
and qua Ngan hang Thuong
invoice and a works' test
mai Luan Don cho chang toi
certificate by an irrevocable
thu hitting theo van don
L/C to be opened in our
duang bien, Ilea don va giay
favour with the Commercial
chung nhan cua nha may.
Bank, London.
14. We regret to inform you 14. Chang toi lay lam ti6c bao
cho ngai bi6t hien nay
that we are not in a position
chring toi khong có kha
to meet your requirements
nang dap , Ung nhu cau ma
for the time being.

cac ngai can.
15. We regret to inform you 15. Chang toi lay lam ti6c bao
cho cac ngai hien nay chiing
that we are not in a position
tei khong co kha nang chao
to offer you any tea for
ban the giao hang ngay.
immediate shipment.
16. May I know what particular
line you are interested in
this range?

16. Chung toi mu6n bi6t mat
hang cu the nao cac ngai
mu6n mua trong loat hang
nay.