Lecture Management: Leading and collaborating in a competitive world - Chapter 15: Communicating
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Communicati
ng
Chapter
Fifteen
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Learning Objectives
LO 1 Discuss important advantages of twoway communication.
LO 2 Identify communication problems to
avoid.
LO 3 Describe when and how to use the
various communication channels.
LO 4 Summarize ways to become a better
sender and receiver of information.
15-2
Learning Objectives (cont.)
LO 5 Explain how to improve downward,
upward, and horizontal communication
LO 6 Summarize how to work with the
company grapevine
LO 7 Describe the boundaryless
organization and its advantages
15-3
Interpersonal Communication
Communication
–
The transmission of information and meaning
from one party to another through the use of
shared symbols
15-4
A Model of One-Way
Communication
Figure 15.1
15-5
The Virtual Office
Virtual office
–
A mobile office in which people can work
anywhere, as long as they have the tools to
communicate with customers and colleagues.
15-6
Media Richness
Media richness
–
The degree to
which a
communication
channel conveys
information.
15-7
Adding Power to Your
Presentation
Table 15.1
15-8
Table 15.4
Adding Power to Your
Presentation
15-9
Listening
Reflection
–
Process by which a
person states what
he or she believes
the other person is
saying
15-10
Information Loss in
Downward Communication
Figure 15.2
15-11
Organizational Communication
Coaching
–
Dialogue with a goal of helping another be
more effective and achieve his or her full
potential on the job.
15-12
Organizational Communication
Open-book management
–
Practice of sharing with employees at all
levels of the organization vital information
previously meant for management’s eyes only
15-13
Organizational Communication
Horizontal communication
–
Information moving between people on the
same hierarchical level
–
allows sharing of information, coordination,
and problem solving among units
–
helps solve conflicts
–
provides social and emotional support to
people.
15-14
Informal Communication
Grapevine
–
the social network of informal
communications.
–
provides people with information
–
helps them solve problems
–
teaches them how to do their work
successfully
15-15
