1
Art of Leadership & Motivation
HRM – 760
Lecture 5
FACILITATOR
Prof. Dr. Mohammad Majid Mahmood
What Makes People Listen to Us?
3
Relationships:
People listen to us because
of who we know.
Sacrifice:
People listen to us because of
what we have suffered.
Character:
People listen to us because of
our integrity.
4
Insight:
People listen to us because of
what we know.
Transparency:
People listen to us
because we are transparent.
Experience:
People listen to us because
we’ve succeeded in the past.
5
Competence:
People listen to us because
of our abilities and expertise.
Courage:
People listen to us when we
demonstrate courage.
Value:
People listen to us because we
make them feel that they are important to
us.
6
1. The wrong action at the wrong time leads
to disaster.
2. The right action at the wrong time brings
resistance.
3. The wrong action at the right time is a
mistake.
4. The right action at the right time results
in success.
7
THE 21 INDISPENSABLE LEADERSHIP LAWS
by John Maxwell
8
8
Character is More than Talk
Your character determines who you are.
Who you are determines what you see.
What you see determines what you do.
Character is a Choice
We have no control over a lot of things in life.
But we do choose our character. In fact, we create it every
time we make choices.
9
9
Character Brings Lasting Success with People
Followers do not trust leaders whose character they know to be
flawed, and they will not continue following them.
Leaders Cannot Rise Above the Limitations of their
Character
Have you ever seen highly talented people suddenly fall apart when
they achieved a certain level of success?
Face the music.
The beginning of character building comes when you face your
flaws, apologize, and deal with the consequences of your actions.
10
10
Roadblocks to Charisma:
Pride
Insecurity
Moodiness
To improve your charisma, do the following:
Change your focus
Share yourself
11
11
Commitment Starts in the Heart
Commitment is Tested by Action
Commitment Opens the Door to Achievement
12
12
When it comes to commitment, there are following types of
people:
Cop-outs. People who have no goals and do not commit.
Holdouts. People who don’t know if they can reach their goals, so
they’re afraid to commit.
Dropouts. People who start toward a goal but quit when the going
gets tough.
All-outs. People who set goals, commit to them, and pay the price
to reach them.
To improve your commitment, do the following:
Measure it.
Know what’s worth dying for.
13
13
You can be a more effective communicator if you
follow four basic truths.
Simplify Your Message
See the Person
Show the Truth
Seek a Response
14
“Competence goes beyond words. It’s the leader’s ability to say it,
plan it, and do it in such a way that others know that you know.”
-John C. Maxwell
We all admire people who display high competence.
If you want to cultivate that quality, here’s what you need to do:
Keep Improving
Follow Through with Excellence
Accomplish More than Expected
To improve your competence, do the following:
Get your head in the game.
Redefine the standards.
Find ways to improve.
15
To improve your courage, do the following:
Face the music
Talk to that person
Take a giant step
16
Judgment helps to do several important things:
▪
▪
▪
▪
Discover the Root Issues
Enhance Your Problem Solving
Evaluate Your Options for Maximum Impact
Multiply Your Opportunities
17
To improve your judgment, do the following:
Analyze past successes
Learn how others think
Listen to yourself
18
“What people say, and what people do are entirely different things.”
–Margaret Mead, Anthropologist
How should you focus your time and energy? Use these
guidelines to help you:
Focus 70 Percent on Strengths
Focus 25 Percent on New Things
Focus 5 Percent on Areas of Weakness
19
“No person was ever honoured for what he received. Honour has been
the reward for what he gave.”
–Calvin Coolidge
Cultivate the quality of generosity in your life. Here’s
how:
Be Grateful for Whatever You Have
Put People First
Don’t Allow the Desire for Possessions to Control You
Regard Money as a Resource
Develop the Habit of Giving
20
“Success seems to be connected with action.
Successful people keep moving. They make
mistakes, but they don’t quit.”
–Conrad Hilton
What qualities do leaders possess that enable them to
make things happen? I see at least four:
1.
2.
3.
4.
They Know What They Want
They Push Themselves to Act
They Take More Risks
They Make More Mistakes
21
To
improve your initiative, do the following:
Change your mind-set
Don’t wait for opportunity to knock
Take the next step
22
Keep in mind that you have two purposes for
listening; to connect with people and to learn. For
that reason, you should keep your ears open to
these people:
Your followers
Your customers
Your competitors
To improve your listening, do the following:
Listen between the lines
23
Take
a look at four truths about passion and
what it can do for you as a leader:
Passion is the First Step to Achievement
Passion Increases Your Willpower
Passion Changes You
Passion Makes the Impossible Possible
24
25