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Tony Piltzecker

Technical Editor

Jesse Varsalone
Robert J. Shimonski
Kelly Brown
Jan Kanclirz
Ron Barrett
Mitch Garvis


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The Real MCTS/MCITP Exam 70-620 Prep Kit

Copyright © 2008 by Elsevier, Inc. All rights reserved. Printed in the United States of America.
Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced
or distributed in any form or by any means, or stored in a database or retrieval system, without the
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entered, stored, and executed in a computer system, but they may not be reproduced for publication.
Printed in the United States of America
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ISBN 13: 978-1-59749-233-1
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Technical Editor: Tony Piltzecker
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Technical Editor
Tony Piltzecker (CISSP, MCSE, CCNA, CCVP, Check Point CCSA, Citrix CCA),
author and technical editor of Syngress Publishing’s MCSE Exam 70-296 Study Guide
and DVD Training System and How to Cheat at Managing Microsoft Operations Manager
2005, is an independent consultant based in Boston, MA.Tony’s specialties include
network security design, Microsoft operating system and applications architecture, and
Cisco IP Telephony implementations.Tony’s background includes positions as Systems
Practice Manager for Presidio Networked Solutions, IT Manager for SynQor Inc.,
Network Architect for Planning Systems, Inc., and Senior Networking Consultant
with Integrated Information Systems. Along with his various certifications,Tony holds
a bachelor’s degree in business administration.Tony currently resides in Leominster,
MA, with his wife, Melanie, and his daughters, Kaitlyn and Noelle.

v


Contributing Authors
Ron Barrett (MCP, CCNA, Citrix CCA) is a technology professional/
author specializing in network infrastructure and emerging technologies.
For the past nine years he has worked in various capacities for several
major financial firms and dot-coms. Ron has also worked as a technical
author the last seven years while holding the post of IT director for a
financial services firm in Manhattan, NY. He also has been a member of
CPAmerica for the past four years, holding the posts of vice-chairman
and chairman of the Technology Executive Committee. Now turning

his attention full-time to writing and technical education, he is currently
developing training clips for ClipTraning.com. Ron is the coauthor of
the newly released Administrator’s Guide to Microsoft Office Servers 2007
(Sams, 2007).
“I would like to thank my wife, Alicia, and my children, Ronald
and Emma, for all their support and patience.”
Kelly Brown is a CTT+ certified Senior Computer Forensic Professional at Computer Science Corporation with over 9 years’ experience
in the information technology field. Mr. Brown is an Instructor and
Curriculum Developer at CSC and holds a Bachelor of Science Degree
in Computer Networking. Prior to teaching, Mr. Brown worked as an
information security professional employed by IBM in the Security,
Privacy, and Wireless Division Federal Sector conducting network and
database audits, reporting information assurance and compliance activities, and conducting annual security awareness training. Mr. Brown has
extensive field experience as a Senior Systems Engineer responsible
for the successful development, implementation, and administration of
numerous companies’ networks in the private sector.
Jan Kanclirz Jr. (CCIE #12136 - Security, CCSP, CCNP, CCIP,
CCNA, CCDA, INFOSEC Professional, Cisco WLAN Support/
Design Specialist) is currently a senior network consulting architect
at MSN Communications out of Colorado.
vi


Jan specializes in multivendor designs and post-sale implementations
for several technologies such as VPNs, IDS/IPS, LAN/WAN, firewalls,
client security, content networking, and wireless. In addition to network
design and engineering, Jan’s background includes extensive experience
with open source applications and operating systems such as Linux and
Windows. Jan has contributed to the following Syngress book titles
either as a technical editor or author: Managing and Securing Cisco SWAN,

Practical VoIP Security, How to Cheat at Securing a Wireless Network, Microsoft Vista for IT Security Professionals, and How to Cheat at Microsoft Vista
Administration.
In addition to his full-time position at MSN Communications, Jan
runs a security portal, www.MakeSecure.com, where he dedicates his
time to security awareness and consulting. Jan lives in Colorado, where
he enjoys outdoor adventures such as hiking Colorado’s 14ner peaks.
Robert J. Shimonski (MCSE, etc) is an entrepreneur, a technology
consultant, and a published author with over 20 years of experience in
business and technology. Robert’s specialties include designing, deploying, and managing networks, systems, virtualization, storage-based technologies, and security analysis. Robert also has many years of diverse
experience deploying and engineering mainframes and Linux- and
Unix-based systems such as Red Hat and Sun Solaris. Robert has indepth work-related experience with and deep practical knowledge of
globally deployed Microsoft- and Cisco-based systems and stays current
on the latest industry trends. Robert consults with business clients to
help forge their designs, as well as to optimize their networks and keep
them highly available, secure, and disaster free.
Robert is the author of many information technology-related
articles and published books, including the best-selling Sniffer Network
Optimization and Troubleshooting Handbook, Syngress (ISBN: 1931836574).
Robert is also the author of other best-selling titles, such as Security+
Study Guide and DVD Training System (ISBN: 1931836728), Network+
Study Guide & Practice Exams: Exam N10-003 (ISBN: 1931836426), and
Building DMZs for Enterprise Networks (ISBN: 1931836884) also from
Syngress. Rob’s current book offerings include the newly published
Vista for IT Security Professionals, Syngress (978-1-59749-139-6), as well as
vii


being a series editor on the new Windows Server 2008 MCITP series
from Syngress publishing. Robert can be found online at www.shimonski.com.
Jesse Varsalone (A+, Linux+, Net+, iNet+, Security+, Server+, CTT+,

CIW Professional, CWNA, CWSP, MCT, MCSA, MSCE 2000/2003,
MCSA/MCSE Security, MCSD, MCDBA, MCSD, CNA, CCNA,
MCDST, Oracle 8i/9i DBA, Certified Ethical Hacker) is a Computer
Forensic Senior Professional at CSC. For four years, he served as the
Director of the MCSE and Network Security Program at the Computer
Career Institute at Johns Hopkins University. For the 2006 Academic
year, he served as an Assistant Professor of Computer Information
Systems at Villa Julie College in Baltimore, Maryland. He taught courses
in networking, Active Directory, Exchange, Cisco, and forensics. Jesse’s
previous publications include Microsoft Forefront Security Administration
Guide by Syngress Publishing. Jesse holds a bachelor’s degree from
George Mason University and a master’s degree from the University of
South Florida. He currently lives in Columbia, Maryland, with his wife,
Kim, and son, Mason.

viii


Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Chapter 1 Microsoft Vista: An Overview . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Look/Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
User Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wireless Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Windows Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Improved Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Complete PC Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
PatchGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Digital Rights Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 50
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 2 Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing a New PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comparing Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32 Bit vs. 64 Bit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Post-Install Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Patching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57
58
58
59
62
64

66
67
77
85
88
ix


x

Contents

Upgrading to Windows Vista Business Edition . . . . . . . . . . . . . . . . . . . . . . 91
Assessing Your Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Using Upgrade Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Backing Up Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
The User State Migration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Upgrading from Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Addressing Hardware Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Addressing Application Incompatibility . . . . . . . . . . . . . . . . . . . . . . . .121
Addressing Licensing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Other Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .127
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Chapter 3 Configuring Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . 133
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Configuring Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Working with Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Configuring Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Web Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Which Part of the Internet Can the User Visit . . . . . . . . . . . . . . .146
Allow and Block Specific Web Sites . . . . . . . . . . . . . . . . . . . . . .147
Block Web Content Automatically . . . . . . . . . . . . . . . . . . . . . . .149
Time Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Game Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Program Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Activity Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Configuring Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Home Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Pop-up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Privacy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Local Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Using the Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . .180
Managing Wired Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Managing Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .186


Contents

IPv4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
IP v6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Troubleshooting Network Connectivity . . . . . . . . . . . . . . . . . . . . . . .194
Using Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Other Troubleshooting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .199
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Chapter 4 Configuring the Vista Security Features . . . . . . . . . . . . . . 205
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Understanding User Account Control . . . . . . . . . . . . . . . . . . . . . . . . .209
Configuring User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Disabling User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Configuring the Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Windows Defender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
The Windows Firewall with Advanced Security . . . . . . . . . . . . . . . .238
Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
Using Group Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Configuring BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
BitLocker Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Enabling BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Configuring Local Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264
Configuring the Encrypted File System . . . . . . . . . . . . . . . . . . . . . . . . . .265
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .272
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Chapter 5 Microsoft Vista: Windows Mail . . . . . . . . . . . . . . . . . . . . . . 277
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Comparing Windows Mail with Outlook Express . . . . . . . . . . . . . . . . . . .278
Database Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280

Loss Prevention and Identities. . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Secure Out of the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

xi


xii

Contents

Phishing Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Scanning from the Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Working with Filtered Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Program Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Junk Mail Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
SmartScreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Configuring Junk E-mail Options . . . . . . . . . . . . . . . . . . . . . . . . .306
Working with Junk Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
Instant Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314
Basic Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314
Searching from within Instant Mail . . . . . . . . . . . . . . . . . . . . . . . . .317
Searching for Messages outside of Windows Mail . . . . . . . . . . . .319
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .325
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331
Chapter 6 Configuring Windows Applications . . . . . . . . . . . . . . . . . . 333
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .334
Configuring Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336

Configuring Sidebar Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340
Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344
Adding New Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .347
Adding a New Gadget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357
The Live.com Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .358
Using Other Sidebars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359
Apple’s Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359
Yahoo! Widgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361
Google Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .362
Configuring Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .369
Basic Windows Calendar Options . . . . . . . . . . . . . . . . . . . . . . . . . .370
Deploying Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375
Sharing Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381
Publishing Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382
Importing and Exporting Windows
Calendar Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386
Configuring Windows Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . .387
Using Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390
Preparing Windows for Meeting Space . . . . . . . . . . . . . . . . . . . . . .390


Contents

Configuring Windows Fax and Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401
Configuring Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405
Configuring Fax Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408
Configuring Scanning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .411
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .423

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .427
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .432
Chapter 7 Windows Vista Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .434
Working with Mobility Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .436
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .438
Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439
Working with Power Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440
Changing Standard Power Plan Settings . . . . . . . . . . . . . . . . . . . . . . . .441
Power Buttons and Password Protection on Wakeup . . . . . . . . . . . . . . .443
Creating a Custom Power Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445
Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445
Setting Up an Ad Hoc Wireless Network. . . . . . . . . . . . . . . . . . . . . . .446
Improved Ad Hoc Networking Security . . . . . . . . . . . . . . . . . . . . . . .450
External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451
Sync Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451
Presentation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452
Configuring Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452
Creating a Mobile Device Partnership . . . . . . . . . . . . . . . . . . . . . . . . .452
Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454
Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454
End a Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455
Programs and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456
Add/Remove Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457
Pictures, Music, and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457
Pictures/Video Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457
Pictures/Video Import Settings . . . . . . . . . . . . . . . . . . . . . . . . .457
Add Media to Your Device from Windows Media Player . . . . . . .458

File Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .458
Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459

xiii


xiv

Contents

Installing and Using Mobile Device Center . . . . . . . . . . . . . . . . . . . . .460
Configuring Tablet PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .461
Handwriting Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .462
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463
Tablet Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .464
Troubleshooting Mobility Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465
Common Mobility Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .466
Working with Logs and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .469
Opening the Event Viewer Console. . . . . . . . . . . . . . . . . . . . . . . . . . .469
Event Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472
Using Custom View Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474
Diagnosing and Repairing Network Connection . . . . . . . . . . . . . . . . .474
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .479
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .480
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483
Chapter 8 Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . 485

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486
Troubleshooting Media Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486
Windows Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487
Media Extenders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .488
Recording TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .490
Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .491
Troubleshooting Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . .494
Manage Startup Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496
Adjust Visual Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496
Adjust Indexing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498
Adjust Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498
Open Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499
Advanced Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499
Configuring Ready Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499
Other Performance Issue Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .500
Using Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501
Advanced Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501
Generating a System Health Report . . . . . . . . . . . . . . . . . . . . . . . .501


Contents

Reliability and Performance Monitor . . . . . . . . . . . . . . . . . . . . . . .502
Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .504
Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506
Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Other Built-in Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Memory Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Problem Reports and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511
Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .512
Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .514
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516
Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .520
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521
Chapter 1: Microsoft Vista: An Overview . . . . . . . . . . . . . . . . . . . . . . . . . .522
Chapter 2: Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .526
Chapter 3: Configuring Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . .530
Chapter 4: Configuring the Vista Security Features . . . . . . . . . . . . . . . . . .535
Chapter 5: Microsoft Vista: Windows Mail . . . . . . . . . . . . . . . . . . . . . . . . .540
Chapter 6: Configuring Windows Applications . . . . . . . . . . . . . . . . . . . . .545
Chapter 7: Windows Vista Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .554
Chapter 8: Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . . . .560
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

xv


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Foreword

This book’s primary goal is to help you prepare to take and pass Microsoft’s exam

number 70-620, Configuring Microsoft Windows Vista Client. Our secondary purpose
in writing this book is to provide exam candidates with knowledge and skills that
go beyond the minimum requirements for passing the exam, and help to prepare
them to work in the real world of Microsoft computer operating systems.

What Is MCTS Exam 70-620?
Microsoft Certified Technology Specialist (MCTS) Exam 70-620 is both a standalone test for those wishing to master Windows Vista client configuration and a
requirement for those pursuing certification as a Microsoft Certified Information
Technology Professional (MCITP) for Windows Server 2008 or as a Customer or
Enterprise Support Technician. Microsoft’s stated target audience consists of IT
professionals with at least one year of work experience with Tier 1 or Tier 2
customer support in a variety of environments, including medium-sized or large
companies.
However, not everyone who takes Exam 70-620 will have this ideal background.
Many people will take this exam after classroom instruction or self-study as an entry
into the networking field. Many of those who do have job experience in IT will not
have had the opportunity to work with all of the technologies covered by the exam.
In this book, our goal is to provide background information that will help you to
understand the concepts and procedures described even if you don’t have the requisite
experience, while keeping our focus on the exam objectives.
xvii


xviii Foreword

Exam 70-620 covers the basics of installing, configuring, maintaining, and
troubleshooting Windows Vista Client, including security, connectivity, mobility,
and Vista applications. The book includes the following task-oriented objectives:
■


Installing and Upgrading Windows Vista This includes identifying
hardware requirements, performing clean installations, upgrading to Vista
from previous Windows versions, upgrading from one edition of
Windows Vista to another edition, troubleshooting installation issues,
and installing and configuring Vista drivers.

■

Configuring and Troubleshooting Post-Installation System
Settings This includes troubleshooting post-installation configuration
issues, configuring and troubleshooting Windows Aero, configuring and
troubleshooting parental controls, and configuring Internet Explorer.

■

Configuring Windows Security Features This includes configuring
and troubleshooting user account control, configuring Windows
Defender, configuring Dynamic Security for IE7, and configuring
security settings in Windows Firewall.

■

Configuring Network Connectivity This includes configuring
networking using the Network and Sharing Center, troubleshooting
connectivity issues, and configuring Remote Access.

■

Configuring Applications Included with Windows Vista This
includes configuring and troubleshooting media applications, configuring

Windows Mail, configuring Windows Meeting Space, configuring Windows
Calendar, configuring Windows Fax and Scan, and configuring Windows
Sidebar.

■

Maintaining and Optimizing Systems That Run Windows
Vista This includes troubleshooting performance issues, troubleshooting
reliability issues using built-in diagnostic tools, configuring Windows
Update, and configuring Data Protection.

■

Configuring and Troubleshooting Mobile Computing This
includes configuring Mobile Display Settings, configuring Mobile
Devices, configuring Tablet PC software, and configuring Power
Options.

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Foreword

xix

Path to MCTS/MCITP/
MS Certified Architect
Microsoft certification is recognized throughout the IT industry as a way to demonstrate mastery of basic concepts and skills required to perform the tasks involved in
implementing and maintaining Windows-based networks. The certification program
is constantly evaluated and improved, and the nature of information technology is

changing rapidly. Consequently, requirements and specifications for certification can
also change rapidly. This book is based on the exam objectives as stated by Microsoft
at the time of writing; however, Microsoft reserves the right to make changes to the
objectives and to the exam itself at any time. Exam candidates should regularly visit
the Certification and Training Web site at www.microsoft.com/learning/mcp/
default.mspx for the most updated information on each Microsoft exam.
Microsoft currently offers three basic levels of certification on the technology
level, professional level, and architect level:
■

Technology Series This level of certification is the most basic, and it
includes the Microsoft Certified Technology Specialist (MCTS)
certification. The MCTS certification is focused on one particular
Microsoft technology. There are 19 MCTS exams at the time of this
writing. Each MCTS certification consists of one to three exams, does
not include job-role skills, and will be retired when the technology is
retired. Microsoft Certified Technology Specialists will be proficient in
implementing, building, troubleshooting, and debugging a specific
Microsoft technology.

■

Professional Series This is the second level of Microsoft certification,
and it includes the Microsoft Certified Information Technology
Professional (MCITP) and Microsoft Certified Professional
Developer (MCPD) certifications. These certifications consist of one
to three exams, have prerequisites from the Technology Series, focus
on a specific job role, and require an exam refresh to remain current.
The MCITP certification offers nine separate tracks as of the time
of this writing. There are two Windows Server 2008 tracks, Server

Administrator and Enterprise Administrator. To achieve the Server
Administrator MCITP for Windows Server 2008, you must successfully
complete one Technology Series exam and one Professional Series exam.

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xx

Foreword

To achieve the Enterprise Administrator MCITP for Windows Server
2008, you must successfully complete four Technology Series exams and
one Professional Series exam.
■

Architect Series This is the highest level of Microsoft certification, and
it requires the candidate to have at least 10 years’ industry experience.
Candidates must pass a rigorous review by a review board of existing
architects, and they must work with an architect mentor for a period of
time before taking the exam.

NOTE
Those who already hold the MCSA or MCSE in Windows 2003 can
upgrade their certifications to MCITP Server Administrator by passing
one upgrade exam and one Professional Series exam. Those who already
hold the MCSA or MCSE in Windows 2003 can upgrade their certifications to MCITP Enterprise Administrator by passing one upgrade exam,
two Technology Series exams, and one Professional Series exam.

Prerequisites and Preparation

There are no mandatory prerequisites for taking Exam 70-620, although Microsoft
recommends that you meet the target audience profile described earlier.
Preparation for this exam should include the following:
■

Visit the Web site at www.microsoft.com/learning/exams/70-620.mspx
to review the updated exam objectives.

■

Work your way through this book, studying the material thoroughly
and marking any items you don’t understand.

■

Answer all practice exam questions at the end of each chapter.

■

Complete all hands-on exercises in each chapter.

■

Review any topics that you don’t thoroughly understand.

■

Consult Microsoft online resources such as TechNet (www.microsoft.
com/technet/), white papers on the Microsoft Web site, and so forth,
for better understanding of difficult topics.


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Foreword
■

Participate in Microsoft’s product-specific and training and certification
newsgroups if you have specific questions that you still need answered.

■

Take one or more practice exams, such as the one included on the
Syngress/Elsevier certification Web site at www.syngress.com/certification.

xxi

Exam Day Experience
Taking the exam is a relatively straightforward process. Prometric testing centers
administer the Microsoft 70-620 exam.You can register for, reschedule or cancel an
exam through the Prometric Web site at www.register.prometric.com.You’ll find
listings of testing center locations on these sites. Accommodations are made for
those with disabilities; contact the individual testing center for more information.
Exam price varies depending on the country in which you take the exam.

Exam Format
Exams are timed. At the end of the exam, you will find out your score and whether
you passed or failed. You will not be allowed to take any notes or other written
materials with you into the exam room. You will be provided with a pencil and
paper, however, for making notes during the exam or doing calculations.

In addition to the traditional multiple-choice questions and the select and drag,
simulation, and case study questions, you might see some or all of the following
types of questions:
■

Hot area questions, in which you are asked to select an element or
elements in a graphic to indicate the correct answer.You click an
element to select or deselect it.

■

Active screen questions, in which you change elements in a dialog box
(for example, by dragging the appropriate text element into a text box
or selecting an option button or checkbox in a dialog box).

■

Drag and drop questions, in which you arrange various elements in a
target area.

Test-Taking Tips
Different people work best using different methods. However, there are some common
methods of preparation and approach to the exam that are helpful to many test-takers.

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xxii

Foreword


In this section, we provide some tips that other exam candidates have found useful in
preparing for and actually taking the exam.
■

Exam preparation begins before exam day. Ensure that you know the
concepts and terms well and feel confident about each of the exam objectives. Many test-takers find it helpful to make flash cards or review notes to
study on the way to the testing center. A sheet listing acronyms and abbreviations can be helpful, as the number of acronyms (and the similarity of
different acronyms) when studying IT topics can be overwhelming. The
process of writing the material down, rather than just reading it, will help
to reinforce your knowledge.

■

Many test-takers find it especially helpful to take practice exams that are
available on the Internet and with books such as this one. Taking the
practice exams can help you become used to the computerized examtaking experience, and the practice exams can also be used as a learning
tool. The best practice tests include detailed explanations of why the
correct answer is correct and why the incorrect answers are wrong.

■

When preparing and studying, you should try to identify the main
points of each objective section. Set aside enough time to focus on the
material and lodge it into your memory. On the day of the exam, you
should be at the point where you don’t have to learn any new facts or
concepts, but need simply to review the information already learned.

■


The value of hands-on experience cannot be stressed enough. Exam
questions are based on test-writers’ experiences in the field. Working
with the products on a regular basis—whether in your job environment
or in a test network that you’ve set up at home—will make you much
more comfortable with these questions.

■

Know your own learning style and use study methods that take advantage of it. If you’re primarily a visual learner, reading, making diagrams,
watching video files on CD, etc., may be your best study methods. If
you’re primarily auditory, classroom lectures, audiotapes you can play in
the car as you drive, and repeating key concepts to yourself aloud may
be more effective. If you’re a kinesthetic learner, you’ll need to actually
do the exercises, implement the security measures on your own systems,
and otherwise perform hands-on tasks to best absorb the information.

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Foreword xxiii

Most of us can learn from all of these methods, but have a primary style
that works best for us.
■

Although it may seem obvious, many exam-takers ignore the physical
aspects of exam preparation. You are likely to score better if you’ve had
sufficient sleep the night before the exam and if you are not hungry,
thirsty, hot/cold or otherwise distracted by physical discomfort. Eat
prior to going to the testing center (but don’t indulge in a huge meal

that will leave you uncomfortable), stay away from alcohol for 24 hours
prior to the test, and dress appropriately for the temperature in the
testing center (if you don’t know how hot/cold the testing environment
tends to be, you may want to wear light clothes with a sweater or jacket
that can be taken off ).

■

Before you go to the testing center to take the exam, be sure to allow
time to arrive on time, take care of any physical needs, and step back
to take a deep breath and relax. Try to arrive slightly early, but not so far
in advance that you spend a lot of time worrying and getting nervous
about the testing process. You may want to do a quick last-minute
review of notes, but don’t try to “cram” everything the morning of the
exam. Many test-takers find it helpful to take a short walk or do a few
calisthenics shortly before the exam to get oxygen flowing to the brain.

■

Before beginning to answer questions, use the pencil and paper provided to you to write down terms, concepts, and other items that you
think you may have difficulty remembering as the exam goes on. Then
you can refer back to these notes as you progress through the test. You
won’t have to worry about forgetting the concepts and terms you have
trouble with later in the exam.

■

Sometimes the information in a question will remind you of another
concept or term that you might need in a later question. Use your pen
and paper to make note of this in case it comes up later on the exam.


■

It is often easier to discern the answer to scenario questions if you can
visualize the situation. Use your pen and paper to draw a diagram of the
network that is described to help you see the relationships between
devices, IP addressing schemes, and so forth.

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xxiv Foreword
■

When appropriate, review the answers you weren’t sure of. However,
you should change your answer only if you’re sure that your original
answer was incorrect. Experience has shown that more often than not,
when test-takers start second-guessing their answers, they end up
changing correct answers to the incorrect. Don’t “read into” the question (that is, don’t fill in or assume information that isn’t there); this is a
frequent cause of incorrect responses.

■

As you go through this book, pay special attention to the Exam
Warnings, as these highlight concepts that are likely to be tested.
You may find it useful to go through and copy these into a notebook
(remembering that writing something down reinforces your ability to
remember it) and/or go through and review the Exam Warnings in
each chapter just prior to taking the exam.


■

Use as many little mnemonic tricks as possible to help you remember
facts and concepts. For example, to remember which of the two IPsec
protocols (AH and ESP) encrypts data for confidentiality, you can
associate the “E” in encryption with the “E” in ESP.

Pedagogical Elements
In this book, you’ll find a number of different types of sidebars and other elements
designed to supplement the main text. These include the following:
■

Exam Warning These sidebars focus on specific elements on which
the reader needs to focus in order to pass the exam (for example,
“Be sure you know the difference between symmetric and asymmetric
encryption”).

■

Test Day Tip These sidebars are short tips that will help you in
organizing and remembering information for the exam (for example,
“When preparing for the exam on test day, it may be helpful to have
a sheet with definitions of these abbreviations and acronyms handy for
a quick last-minute review”).

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