Management consultancy by cabrera chapter 31 answer
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MANAGEMENT CONSULTANCY - Solutions Manual
CHAPTER 31
SYSTEMS ENGAGEMENT
I.
Questions
1. The basic objective of systems and procedures work is to analyze the
policies, procedures, methods, forms and equipment of a business firm
in order to simplify and standardize office procedures.
2. The basic objective of an initial or preliminary survey is to obtain the
necessary background information that will enable the consultant to
define the systems problem and the objective of the engagement. It is
intended to isolate the problem factors, not to develop solutions.
3. The advantages of using charts and diagrams to organize information
obtained in a survey in a systems survey are:
a. The overall system, specially interaction among controls is
portrayed systematically and compactly.
b. Analysis is facilitated because the flow of data can easily be
seen.
c. A graphic picture enables one to spot difficulties and
weaknesses in the system.
d. Comparison between present and proposed operations is
facilitated.
4. The four most common data gathering methods are:
a. Interviews
Information is gathered verbally through questions posed by
the analyst.
b. Questionnaires
A set of questions regarding the system is prepared and sent to
both current and potential users of the system for response.
c. Document review
31-1
Chapter 31
Systems Engagement
Information about the existing process is obtained through the
review of records, forms, documents, reports and written policy
manuals.
d. Personal observation
The analyst observes how processes are carried out and
whether specified steps are actually followed.
II. True or False
1.
2.
3.
4.
5.
True
True
True
False
False
III. Multiple Choice
1.
2.
3.
4.
5.
D
D
D
D
D
11.
12.
13.
14.
15.
C
D
D
A
B
6.
7.
8.
9.
10.
D
A
D
B
A
16.
17.
18.
19.
20.
C
B
D
B
C
21. D
22. B
31-2
