Chapter 2 – Culturally Effective Helping
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4 ATTRIBUTES FOR CRISIS WORKERS
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Self knowledge and awareness of biases
Knowledge about the status and cultures of
different groups
Culturally appropriate skills and interventions
Multicultural experience
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NON-WESTERN PERSPECTIVE
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Majority of the world population
Historical field of counseling (western)
May impact our interpretations, judgments
and conclusions
Can cause harm
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10 BIASED ASSUMPTIONS
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“Normal” is the same for everyone.
Individualism is basic for all.
“Counseling” is well defined and
separate.
Abstract words are understood
Independence is valued more than
dependence
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10 BIASED ASSUMPTIONS (CONT.)
Formal counseling is valued over natural support
systems
7. Everyone depends on linear thinking (cause and
effect), good/bad, right/wrong
8. Change individual to fit the system
9. Crisis is here and now (downplaying value of the past)
10. Counselors are aware of assumptions
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FOCUSED VIEW
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Visible and racial ethnic minorities
“may be asking for trouble”
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UNIVERSAL VIEW
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Not only racial and ethnic minorities
Also other minority or special populations
All factors that make clients ‘different’
“Cultural Influences”
Multiculturalism does not always ‘stand out’
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WHAT WE ‘DO’ KNOW
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Beliefs and ways of coping surface when in
crisis
Minorities access counseling less than
Caucasians when in crisis (although
impacted with disaster more often)
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COUNSELOR DANGEROUS ASSUMPTIONS BASED ON 5
CORE BELIEF DOMAINS (THEY DON'T UNDERSTAND)
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Superiority
Injustice
Vulnerability
Distrust
Helplessness
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DEEPLY ENTRENCHED PATTERNS
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Impact emotions and behaviors
Can lead to conflicts and crisis
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PAST HISTORY AND EXPERIENCE
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Can impact client view of crisis intervention
services
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EFFECTIVE MULTICULTURAL COUNSELOR
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“Humans are more alike than different”
World view should not be overlooked
Other helping roles may be needed
Indigenous support system may be needed
Proper use of translators
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INEFFECTIVE MULTICULTURAL
COUNSELOR
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Imposes own values and expectations
Stereotype or labeling
Force unimodal counseling approaches
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Ex:
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verbalizing feelings,
speaking up,
status related flow of communication
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IMPORTANT TERMS
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Individualism
Collectivism
High Context
Low Context
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ECOLOGICAL FACTORS
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Family
Race
Religion
Locale
Physical ability
Sex/gender
Economic class
Vocation
Physical needs
Social affiliations
Etc.
•Impacts the counselor
•Impacts the client
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LOCUS OF CONTROL
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Internal
External
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Powerful Others
Especially in Crisis
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OTHER ISSUES
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Turf
Generational differences
Confidentiality/green cards
Loss of face
Too much help
Occupational cultures
Seeking community representatives
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YAVIS
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Young
Attractive
Verbal
Intelligent
Socially well-connected
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