UpdateEXPERT 5.1
Users’Manual

A product of…

Version 5.1
Rev 1.0.3


© 2001 St. Bernard Software, Inc. All Rights Reserved Worldwide. UpdateEXPERT is a
trademark of St. Bernard Software. Hotfix detail information is copyright Microsoft Corporation.
© 1998-2001 Microsoft Corporation. All rights reserved. Microsoft, MS-DOS, MS, Windows,
Windows NT/Win2K, Windows Terminal Server are either registered trademarks or trademarks of
Microsoft Corporation in the U.S.A. and/or other countries. Other product and company names
mentioned herein may be the trademarks of their respective owners.

This software and its documentation are copyrighted materials. Making unauthorized copies is
prohibited by law. No part of this software or documentation may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into another language without prior
permission of St. Bernard Software, Inc.

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UpdateEXPERT Users’Manual

INTRODUCTION.................................................................................................................................. 6
WHAT’S NEW IN VERSION 5.1? .............................................................................................................. 7
ABOUT HOTFIXES .................................................................................................................................. 8
INSTALLING UPDATEEXPERT............................................................................................................... 8
Uninstalling UpdateEXPERT............................................................................................................ 9

RUNNING UPDATEEXPERT FOR THE FIRST TIME ................................................................................. 10
OVERVIEW OF THE UPDATEEXPERT USER INTERFACE........................................................ 11
THE MAIN PROGRAM WINDOW ............................................................................................................ 11
Network Pane ................................................................................................................................. 11
Update / Research / Machine Pane.................................................................................................. 12
Browser Pane / Report Pane ........................................................................................................... 12
USING THE NETWORK PANE ................................................................................................................ 12
Viewing Specific Types of Machines ................................................................................................ 13
Machine and Network Icons............................................................................................................ 13
Viewing Machine Information ......................................................................................................... 14
Viewing Hotfix Information............................................................................................................. 14
Right Click Menu for Domains........................................................................................................ 15
Right Click Menu for Machines in the Network Pane....................................................................... 17
USING THE MACHINE/UPDATES PANE .................................................................................................. 18
Viewing Data in the Machine/Updates Pane.................................................................................... 18
Sorting Information in the Machine/Updates Pane .......................................................................... 19
Right Click Menu for Machines in the Machine Pane....................................................................... 19
Right Click Menu for Updates ......................................................................................................... 20
Hotfix Status Icons.......................................................................................................................... 22
Install Status Icons ...................................................................................................................... 22
Download Status Icons................................................................................................................ 23
Category Icons............................................................................................................................ 23
USING THE BROWSER PANE ................................................................................................................. 24
TOOLBARS ......................................................................................................................................... 25
THE STANDARD TOOLBAR ................................................................................................................... 25
THE BROWSER TOOLBAR ..................................................................................................................... 26
MENU BAR COMMANDS.................................................................................................................. 27
FILE MENU ......................................................................................................................................... 27
File | Export ................................................................................................................................... 27
File | Print...................................................................................................................................... 27

File | Reset UpdateEXPERT............................................................................................................ 27
File | Clear machine passwords ...................................................................................................... 27
File | Exit........................................................................................................................................ 27
VIEW MENU ........................................................................................................................................ 27
View | Toolbar................................................................................................................................ 27
View | Status bar............................................................................................................................. 28
View | Hide hotfixes ........................................................................................................................ 28
View | Show required updates only.................................................................................................. 28
View | Deployment view .................................................................................................................. 28
View | Research view ...................................................................................................................... 28
View | Profile manager ................................................................................................................... 28
How to create a new profile......................................................................................................... 28
How to edit an existing profile..................................................................................................... 29
How to remove an existing profile............................................................................................... 29

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UpdateEXPERT Users’Manual

View | Select managed machines ..................................................................................................... 30
View | Manage required updates ..................................................................................................... 30
View | Find list item........................................................................................................................ 31
View | View log............................................................................................................................... 31
Saving the Log File..................................................................................................................... 32
View | Deployment status ................................................................................................................ 32
View | Options ................................................................................................................................ 32
MACHINE MENU ................................................................................................................................. 33
Machine | Query selected................................................................................................................ 33
Machine | Query checked................................................................................................................ 33

Machine | Query all ........................................................................................................................ 33
Machine | Validate selected............................................................................................................. 33
Machine | Validate checked............................................................................................................. 33
Machine | Validate all..................................................................................................................... 33
Machine | Enumerate domain.......................................................................................................... 33
Machine | Enumerate checked domains........................................................................................... 33
Machine | Find machines ................................................................................................................ 33
How to search for a machine: ...................................................................................................... 34
Machine | Add machine................................................................................................................... 34
How to add a machine:................................................................................................................ 34
Machine | Import machine list......................................................................................................... 35
How to Import a Machine List file............................................................................................... 35
Machine | Clear machine list........................................................................................................... 36
Machine | Custom install................................................................................................................. 36
How to perform a custom install.................................................................................................. 36
DEPLOYMENT MENU ........................................................................................................................... 38
Deployment | Install........................................................................................................................ 38
Notes on installing hotfixes ......................................................................................................... 39
Notes on canceling hotfix installations......................................................................................... 39
Deployment | Install to Checked...................................................................................................... 39
Deployment | Install required updates ............................................................................................. 40
Deployment | Download.................................................................................................................. 40
Deployment | Locate ....................................................................................................................... 40
Deployment | Affected files.............................................................................................................. 40
Deployment | Information ............................................................................................................... 40
REPORT MENU .................................................................................................................................... 41
Report | Deployment Report............................................................................................................ 41
Report | Errors Report .................................................................................................................... 42
Report | Machines Report................................................................................................................ 43
Report | Conformance Report.......................................................................................................... 44

Report | Detection Errors Report .................................................................................................... 45
HELP MENU ........................................................................................................................................ 46
Help | Change serial number........................................................................................................... 46
Help | Refresh license ..................................................................................................................... 46
Help | Contents and index ............................................................................................................... 46
Help | About UpdateEXPERT.......................................................................................................... 46
Help | Update Database Now .......................................................................................................... 46
DOWNLOADING AND INSTALLING HOTFIXES.......................................................................... 48
DOWNLOADING HOTFIXES ................................................................................................................... 48
INSTALLING HOTFIXES ........................................................................................................................ 49
Installing Office Updates............................................................................................................. 51
Installing Private Hotfixes ........................................................................................................... 54
ADMINISTRATIVE RIGHTS .................................................................................................................... 55

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UpdateEXPERT Users’Manual

OPTION SETTINGS ............................................................................................................................... 57
GENERAL OPTIONS .............................................................................................................................. 58
Network Browsing .......................................................................................................................... 58
Show Machine Types....................................................................................................................... 59
Database ........................................................................................................................................ 59
Log File.......................................................................................................................................... 59
STARTUP OPTIONS .............................................................................................................................. 60
Startup............................................................................................................................................ 60
INTERNET OPTIONS ............................................................................................................................. 61
Internet Proxy Settings.................................................................................................................... 61
Internet FTP Connection................................................................................................................. 61

LANGUAGE OPTIONS ........................................................................................................................... 62
CATEGORY ......................................................................................................................................... 63
UPDATE OPTIONS ................................................................................................................................ 64
UpdateEXPERT System Tray Setting............................................................................................... 64
Update Database Setting................................................................................................................. 64
Check Database Setting .................................................................................................................. 65
REPORT OPTIONS ................................................................................................................................ 65
Common Report Options................................................................................................................. 66
Machines Hotfix Report Options ..................................................................................................... 67
Machines Missing Hotfix Report Options ........................................................................................ 68
Profile Report Options.................................................................................................................... 69
Conformance Hotfix Report Options................................................................................................ 71
Conformance - Missing Hotfix Report Options ............................................................................... 72
GLOSSARY ......................................................................................................................................... 74
Blue Screen of Death ...................................................................................................................... 74
Domains ......................................................................................................................................... 74
Hotfix ............................................................................................................................................. 74
Proxy Server................................................................................................................................... 74
Service Pack ................................................................................................................................... 75
Validation....................................................................................................................................... 75
Required Updates ........................................................................................................................... 76
Managing required updates ......................................................................................................... 76
Mark as required ......................................................................................................................... 77
Deploying required updates......................................................................................................... 78
TECHNICAL SUPPORT..................................................................................................................... 79

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UpdateEXPERT Users’Manual


Introduction
UpdateEXPERT is a software solution for Windows NT4/2000/XP and many mission critical
applications. Network administrators can query their networked servers & workstations and
identify what software updates are needed. UpdateEXPERT remotely installs, validates and
defines policies about these updates empowering administrators to control the software updating
process.
UpdateEXPERT provides the most comprehensive software updates research, query, distribution
and validation solution giving administrators the decision-making and policy management
solution that they need for managing the process of updating service packs, hotfixes and other selfinstalling software patches.
From the console, users can perform the following tasks:
*

Read articles about the updates (research)

*

Query any systems (inventory)

*

Install remotely any combination of updates (deployment) for the following software solutions
o

Windows NT4/2000/XP

o

IIS


o

SQL Server

o

Exchange Server

o

Internet Explorer

o

Media Player

o

Windows Media Services

o

Net Meeting

o

Office 2000 (Word 2000, Excel 2000, etc)

o


Office XP (Word 2002, Excel 2002, etc)

o

Outlook 2000, Outlook 2002

*

Define policies (required updates)

*

Verify installations (validation)

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UpdateEXPERT Users’Manual

What’s New in Version 5.1?
In version 5.1 of UpdateEXPERT, the focus is on usability and new application support; making it
even easier to maintain your servers and workstations by letting you quickly review the status of a
particular machine or hotfix. Here are some of the improvements you will notice:
Smart Reboot Elimination: Enhances installations by using QCHAIN-like scheduling
functionality. QCHAIN is a Microsoft technology for safely installing multiple hotfixes without
rebooting between each installation.
Enhanced Error Detection/Description: Error conditions and messages have been bulked up to
allow a user to determine the exact issue if a problem ever occurs via detection or scheduling.
Detection Errors Report: Provides a machine based report of updates which were not able to be
detected due to certain circumstances (e.g. No shares available for accessing the file, registry

access denied, etc.). (See Detection Errors Report)
Increased readability for error messages: Errors when viewing deployment statuses are now
more descriptive. For Example, “Time-Expired: The machine might have been turned off or
rebooting at the scheduled time.”
Faster Query Speeds: Increased query speeds for large networks.
Applications added to reports: Application updates are now included in all reports.
Support for multiple applications: Support for the following applications has been included:
Application

Versions

IIS

4.0, 5.0

Internet Explorer

4.01, 5.0, 5.5

Exchange Server

5.5, 2000

SQL Server

6.5, 7.0, 2000

Media Player

6.4, 7.0


NetMeeting

2.11, 3.0

Media Services

4.11

Office

2000,XP

Outlook

2000,2002

7

Detection

Installation

Yes

Yes

Yes

Yes


Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

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UpdateEXPERT Users’Manual

About Hotfixes
Microsoft Hotfixes patch the operating system, fixing potential security holes or operational
problems (like a Blue Screen of Death or decreased performance). Instead of releasing a new
operating system, the Windows NT/Win2K architecture allows you to install these hotfixes
solving specific problems.
You do not need to install every hotfix available. In fact, many hotfixes are specific to the
operating system version. Many of the hotfixes available are security related. That is, a
vulnerability has been identified and a patch is required to better secure the machine.

These hotfixes are, for the most part, cumulative. This means that the latest update may include
fixes previously released. For example, the 01/09/98 version of Tcpip.sys (teardrop2-fix) also
includes previous fixes to Tcpip.sys (such as land-fix, icmp-fix, and oob-fix). This is a loose rule
however, and you need to read the Knowledgebase articles carefully for each hotfix.

Installing UpdateEXPERT
Note: In order for UpdateEXPERT to install properly, it must have read/write access to the local
registry. The installation process will check and determine if the logged in user’s privileges are
sufficient. If any of these tests fail, UpdateEXPERT will cancel the install and you will be
requested to log in as an administrator and re-run the installation.
UpdateEXPERT is distributed on CD-ROM or via the Internet. To install UpdateEXPERT on
your NT/Win2K machine, perform the following steps:
1.

Make sure you have the serial number that is printed on the product package.
*

If you are installing this product as a 15-day live trial for evaluation purposes, the serial
number field contains a live trial serial number by default.


*

If you purchased this product, you will need to replace the default live trial serial number
with the serial number you were provided with the product.

2.

Insert the UpdateEXPERT CD into the CD-ROM drive of your Windows NT/Win2K
machine.

3.

Run the install program SETUP.EXE. This can be done in any of the following ways:
*

Click on the Start menu and select Run. In the Run dialog box, enter the path to the
setup program on the CD. For example, if your CD-ROM drive is designated as your D
drive, you would type: d:\setup.exe.

*

Use the Windows Explorer or My Computer to view the contents of the CD. Doubleclick on the file named SETUP (or SETUP.EXE).

This launches the setup program, which presents a set of dialogs that will help you navigate
through the remainder of the installation process. During the installation, the Next and Back
buttons can be used to move through the dialogs if changes need to be made along the way.

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UpdateEXPERT Users’Manual

4.

A welcome message displays, recommending that you exit all Windows programs before
continuing with the installation. Click the Next button to continue.

5.

Read the Software License Agreement and click the Yes button. (If you do not agree with the
license agreement, UpdateEXPERT will not install.)

6.

Read the Release Notes, which displays the README.TXT file. This file contains important
information as an addendum to the User Manual and On-line Help System. After reviewing
the README.TXT file, click Next to continue.

7.

Enter your name, your company, and the product’s serial number.
Note: The serial number field defaults to a 15-day live trial for evaluation purposes. If you
purchased the product, replace this serial number with the serial number you received with
your purchase. The product serial number must be entered exactly as printed, including the
dashes. If you do not enter a serial number, it defaults to a 15-day live trial. Click the Next
button to continue.

8.


Select the destination location (i.e. directory) where you want UpdateEXPERT to be installed.
The default location is C:\Program Files\St Bernard Software\UpdateEXPERT. To choose a
different location, click on the BROWSE button and select the desired directory, or enter a
new path in the Path field. If you enter a path that does not exist, the install program will
create it for you. Click the Next button to continue.

9.

The Select Program Folder dialog lets you specify the name of the program folder that will
contain the program elements. You access this folder by opening the Start menu and
selecting Programs. You may choose the default name, type a new folder name or select one
from the existing Folders list. Click the Next button to continue.

10. The setup program now has enough information to start copying the program files to your
computer. If you want to review or change any settings, click the Back button. If you are
satisfied with the settings, click the Next button to begin copying files.
11. The program notifies you when all the program files have been copied from the installation
disk (or Internet download). Click the Finish button to complete the installation. The
program group you created for UpdateEXPERT displays, showing the icons for
UpdateEXPERT, UpdateEXPERT Help, and UpdateEXPERT Uninstall.
Note: The setup program also copies the README.TXT file to your UpdateEXPERT
directory. It is highly recommended that you read this file. It contains important information
concerning the operation of UpdateEXPERT.
12. The installation of UpdateEXPERT is complete.

Uninstalling UpdateEXPERT
The UpdateEXPERT program group contains an UpdateEXPERT Uninstall icon. If you need to
remove the UpdateEXPERT program from your system, double-click on this icon.

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UpdateEXPERT Users’Manual

Running UpdateEXPERT for the First Time
The first time you launch UpdateEXPERT after installing it, the UpdateEXPERT License Status
Wizard automatically runs (unless UpdateEXPERT was installed with a site license). This wizard
guides you through the process of selecting which machines you want UpdateEXPERT to monitor
and maintain in accordance with your license agreement. If you do not want to run this wizard
now, click Cancel. Otherwise, follow the instructions below:
1.

When the Welcome window displays, click the Next button.

2.

In the Choose Machines To Manage window, UpdateEXPERT lists the domains and
workgroups it found on your network. The text beneath this window shows you how many
machines can be managed under your current license agreement. To select machines in a
domain, click the + sign next to the domain name. This displays the list of individual
machines in that domain. Place a check mark next to those machines you want to monitor
with UpdateEXPERT.

Note: As you select machines, the text beneath the window tells you how many additional
machines you can add. If you need to manage more machines than is allowed under your
current license, contact St. Bernard Software for information about upgrading your license.

3.

Click Finish to close the wizard and launch UpdateEXPERT.


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UpdateEXPERT Users’Manual

Overview of the UpdateEXPERT User Interface
This section shows you how to navigate in the UpdateEXPERT program.

The Main Program Window
The main UpdateEXPERT view simultaneously displays three separate windowpanes to help you
monitor your network: The Network pane (upper left), the Machine/Update pane (upper right), and
the Browser pane (bottom).

Network Pane
The upper left window shows the domains and the Windows NT/Win2K servers and workstations
that are being monitored by UpdateEXPERT. You can change which machines are displayed using
the Options command in the View menu. Note: Machines displayed in light gray are unmanaged
machines.

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UpdateEXPERT Users’Manual

Update / Research / Machine Pane
The upper right pane shows either the hotfix view, the research view, or the machine view. When
you have a domain or workgroup highlighted in the Network pane, this pane displays all of the
machines that are part of that workgroup or domain (once they are enumerated).
When you have a specific machine highlighted in the Network pane, this pane displays all of the

available updates for the specific service pack installed on that machine. Status icons let you
instantly see if a particular update has been downloaded, scheduled, successfully installed, or
unsuccessfully installed.
When the View menu’s Research View option is enabled, this pane displays all hotfixes and
service packs in the Microsoft Knowledge Base, regardless of which machine is selected in the
Network pane.

Browser Pane / Report Pane
The bottom pane displays a detailed view of each Hotfix in a web-page interface, just as if you
were browsing the Microsoft support web site. When a hotfix is selected in the Machine/Hotfix
pane, the Microsoft article for that hotfix displays in the browser pane. The article describes all
elements of the hotfix, including the operating systems it applies to, the symptoms that the hotfix
repairs, the cause of the problem and the resolution that fixes it. The article often includes links to
more information about the problem and the hotfix.
When you generate a report in UpdateEXPERT, the Browser pane is replaced by a Report pane,
where the report’s information displays. Reports are generated using the commands in the Report
menu. The types of information included in reports can be customized by selecting Options from
the View menu and editing the Report Options.
When UpdateEXPERT is launched, the first page displayed in the Browser Pane is
UpdateEXPERT’s Users’Page. This page lists valuable information and updates concerning
UpdateEXPERT, along with tips and links to valuable resources for System Administrators.

Using the Network Pane
The Network pane is where UpdateEXPERT lists the domains and the NT 4.0 and Win2K
machines. What is displayed here is based on the options selected from the View Menu. From the
Option Settings dialog box, you can select to display only NT/Win2K server machines,
NT/Win2K domain controllers, NT/Win2K server/workstation machines, machines that are
currently responding, or just those machines managed by UpdateEXPERT.

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UpdateEXPERT Users’Manual

When you first execute UpdateEXPERT, the program automatically enumerates for all available
domains. Enumeration is the process of locating and counting each domain or machine in the
network. Once the domains are enumerated, then you can select which individual machines you
want to enumerate. To enumerate machines, select the domain to enumerate, right-click on the
domain and select Enumerate domain. An Enumerate dialog will display to let you know that the
program is searching for machines in that domain. To view the machines in the Network pane,
click on the + sign next to the domain name to expand the list.
Note: Enumerating and querying is typically done by default in much the same way as Windows
Explorer. However, to keep network traffic to a minimum, you may wish to manually Enumerate
or Query the network instead of using the automatic background querying. These options can be
accessed from the View menu’s Options command, under the General settings.

Viewing Specific Types of Machines
In some cases, it is advantageous to only enumerate NT/Win2K Servers or NT/Win2K Domain
Controllers. Using the UpdateEXPERT Options function, you can specify which types of
machines to enumerate. Available selections are NT/Win2K servers, NT/Win2K Domain
Controllers and/or NT/Win2K workstations. More than one option can be selected.
1.

From the View menu, select Options. The Option Settings dialog opens.

2.

Select the General option to view the Show Machine Types settings.

3.


In the Show Machine Types group box, select the types of machines you want to enumerate
(i.e. Servers, Domain Controllers, and/or Workstations) by marking the appropriate
checkboxes.

Machine and Network Icons
Each machine enumerated will be displayed with an icon indicating its status or location in the
network hierarchy.
Windows 2000 Professional

Windows NT 4.0 Workstation

Windows 2000 Server

Windows NT 4.0 Server

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UpdateEXPERT Users’Manual

Windows 2000 Primary Domain Controller

Windows NT 4.0 Primary Domain Controller

Windows 2000 Backup Domain Controller

Windows NT 4.0 Backup Domain Controller

Domain or Workgroup


Windows NT 4.0 Terminal Server

A System that has an Installation Scheduled

Operating System not supported by
UpdateEXPERT

Machine not found (Rebooting or Turned Off)

Access Denied – User does not have Admin Rights

Cannot Query – License Exceeded or Machine not Managed

UpdateEXPERT has not yet queried this System

Install Failed – One or more updates could not be
deployed.

A System that has an Installation in Progress

Note:
*

You can get a pop-up description of any status icon in UpdateEXPERT by holding your
mouse pointer over it.

*

Machines that are not being managed by UpdateEXPERT will have a transparent

computer icon
assigned to them. To quickly add one of these machines, right-click on
the icon and select Add to managed machines.

Viewing Machine Information
To view the OS and Service Pack for all of the machines in a particular domain, select that domain
in the Network pane. The machines in that domain are listed in the Machine/Hotfix pane. The
columns in this pane show each machine’s icon, Name, NT Version, Service Pack, Date Queried,
Language setting, and Last Time Up. You can sort the machine information alphabetically by any
of these parameters simply by clicking on the column header. For example, to sort all of the
machines according to their service packs, click on the Service Pack column header.

Viewing Hotfix Information
To view the hotfixes that apply to a specific machine, select the machine in the Network pane. The
list of hotfixes displays in the Machine/Hotfix pane.
Note: You can select multiple machines in the Network pane to view their common hotfix
information, however, the machines must have the same OS installed, otherwise there will be no
common hotfixes and the list will be empty.

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UpdateEXPERT Users’Manual

Right Click Menu for Domains
Once the domains have been enumerated, right-clicking on a domain name allows you to query the
domain, enumerate the domain, and select/remove domains.

Query selected


Gathers information about what updates are installed
on each selected machine in the domain.

Query checked

Gathers information about what updates are installed
on those machines in the domain that have been
checked in the Network pane.

Query all

Gathers information about what updates are installed
on each machine that is being managed by
UpdateEXPERT.

Validate selected

Validates (see Validation) updates on each selected
machine in the domain.

Validate checked

Validates (see Validation) updates on each checked
machine in the domain.

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UpdateEXPERT Users’Manual


Validate all

Validates (see Validation) updates on all machines in
the domain.

Enumerate domain

Locates all machines in the domain.

Enumerate checked
domains

Locates those domains that have a check mark next to
them in the Network pane.

Remove domain

Removes the domain and all associated machines
from the Network pane.

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UpdateEXPERT Users’Manual

Right Click Menu for Machines in the Network Pane
Right-clicking on a machine in the Network pane opens a menu that allows you to query selected
machines, reboot selected machines, remove a machine from the UpdateEXPERT list, send an
alert to selected machines, or cancel a hotfix/service pack installation (if any are scheduled).


Query selected

Gathers information about what updates are installed on the
selected machines.

Query checked

Gathers information about what updates are installed on those
machines in the domain that have been checked in the Network
pane.

Query all

Gathers information about what updates are installed on each
machine that is being managed by UpdateEXPERT.

Validate selected

Validates (see Validation) updates on each selected machine in the
domain.

Validate checked

Validates (see Validation) updates on each checked machine in the
domain.

Validate all

Validates (see Validation) updates on all machines in the domain.


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UpdateEXPERT Users’Manual

Deployment status

Opens the Deployment Job Status dialog, which shows the status of
an update or service pack that has been installed to a system. Status
information includes the machine name, last time up,
update/service pack name, job status, start time, and end time of
the install.

Send an
administrative alert

Opens the Send an Administrative Alert dialog that allows you to
send a message to selected machines.

Cancel all installs

Use this option to cancel all pending installs.

Remove Machine

Removes a machine from the Network Pane.

Remove from
managed machines


Use this option to remove the selected machine so it will no longer
be managed by UpdateEXPERT.

Reboot machine

Causes the selected machine to shut down and restart.

Reboot checked
machines

Causes the checked machines to shut down and restart.

Using the Machine/Updates Pane
Viewing Data in the Machine/Updates Pane
Data in this pane changes depending on what is highlighted in the Network Pane.
*

When a Domain is highlighted in the Network Pane, the Machine/Hotfix Pane will
display all of the machines that are part of that workgroup or domain. The
Machine/Hotfix Detail Pane also shows machine type (via Icons), current Service Pack,
and date of the last query.

*

When a Machine is highlighted in the Network Pane, the Machine/Hotfix Pane will
display all of the hotfixes available for the Service Pack installed on that machine. It will
also indicate the Microsoft article ID for each hotfix, the reason for the fix (patch,
security, etc.) the date the patch was installed (if applicable), and the language of the
article.


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UpdateEXPERT Users’Manual

Sorting Information in the Machine/Updates Pane
You can alphanumerically sort any of the information you view in the Machine/Hotfix pane by
column. For example, to sort a list of machines or hotfixes by name, click on the Name column
header. When you click on a column header, a small gray arrow displays in the header. When this
arrow is pointing upward, the column is in alphanumeric order (A-Z, 0-9). When you click on the
column header again, the arrow points downward and the column is re-sorted in reverse order (ZA, 9-0).
Note: Service Packs always display at the top or bottom of a column, depending on the sort order.
They are not sorted inclusively with the hotfix information.

Column in Alphabetical Order
Column in Reverse Alphabetical Order

Right Click Menu for Machines in the Machine Pane
When you right-click on a machine name in the Machine/Hotfix pane, a menu displays that allows
you to query that machine, view the deployment status, reboot the machine, send an alert message,
or cancel all installs for that machine.

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UpdateEXPERT Users’Manual

Query selected

Gathers information about what updates are installed

on the selected machine.

Validate selected

Validates (see Validation) updates on each selected
machine in the domain.

Deployment status

Opens the Deployment Job Status dialog, which
shows the status of an update or service pack that has
been installed to a system. Status information
includes the machine name, last time up,
update/service pack name, job status, start time, and
end time (if finished) of the install.

Reboot machine

Causes the selected machine to shut down and
restart.

Send an
administrative alert

Opens the Send an Administrative Alert dialog that
allows you to send a message to selected machines.

Cancel all installs

Use this option to cancel all pending installs.


Remove from
managed machines

Use this option to remove the selected machine so it
will no longer be managed by UpdateEXPERT.

Right Click Menu for Updates
When you right click on a hotfix name in the Machine/Updates Pane, a menu displays so you can
install the hotfix to selected machines, download the hotfix, view files affected by the hotfix, view
the status of the hotfix installation, or cancel a pending install.

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UpdateEXPERT Users’Manual

Install…

Lets you install an update to the currently selected machine in the
Network pane. Opens the Install Update dialog where you schedule
the installation of the update and select the desired install options.
When an install is scheduled, a clock icon displays in the status
column (first column) of the Machine/Update pane.

Install to
checked…

Lets you install an update to all machines currently checked in the
Network pane. Opens the Install Update dialog where you schedule

the installation of the update and select the desired install options.
When an install is scheduled, a clock icon displays in the status
column (first column) of the Machine/Update pane.

Download…

Downloads the selected update(s). A Download dialog displays the
status of the download.

Locate…

The Locate command lets you manually launch and install an update
or a patch by specifying a path directly to the executable file. When
you choose this command, the Open dialog displays so you can
browse and select the executable file you want to run.

Affected files…

It is possible in some cases to determine what files are impacted by
an update. When this is not possible or there are no files impacted
by the update, this command will report “no affected files”.

Deployment status

Opens the Deployment Job Status dialog, which shows the status of
an update or service pack that has been installed to a system. Status
information includes the machine name, last time the system was
“up”, update/service pack name, job status, start time, and end time
(if finished) of the install.


Mark as required

Adds this update to the Required Updates list. See Required
Updates.

Cancel install

Use this option to cancel the installation of this update.

Information

Displays the article associated with the selected update in the
Browser pane.

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UpdateEXPERT Users’Manual

Hotfix Status Icons
The first two columns in the Machine/Update pane contain icons that indicate the status of an
update installation. The picture below shows some examples of possible icons and their
meanings. See the lists below for a complete reference of icons.

Install Status Icons
The button icons in the first column show the install status of each update:
The update is scheduled for installation.
This fix is in a mixed state. More than one machine is selected and the machines do not
all have the same status for this fix. Set your mouse cursor over the icon for more details.
This update is installed. The fix has been installed, but no validation has been attempted.

This update has not been installed
This update is obsolete
This update is obsolete, but it is installed on the selected machines.
This update is not installable on the selected machine(s).
This update is valid.
This update is not valid.
This update is installed, but there is no validation information available.
This update is installed, but an error occurred while validating.
A check mark alongside one of these icons indicates that the fix is required. Here is an example:
.

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UpdateEXPERT Users’Manual

Download Status Icons
The second column can display diskette icons or button icons indicating an update’s download
status:
This update has not been downloaded (gray disc).
This update has been downloaded (blue disc).
This update is obsolete and cannot be downloaded (red dot).
This update is not installable.

Category Icons
The updates displayed in UpdateEXPERT are divided into categories. These categories allow you
to quickly see the more important updates.
This update is a Service Pack.
This is a critical update.
This is a security update.

This update has no category.
This is an informational or Directional item.
This update has not yet been released to the public.
This is not an update (i.e. a tool).
This is an application.

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UpdateEXPERT Users’Manual

Using the Browser Pane
The Browser pane displays the detailed article information for each hotfix, directly from
Microsoft’s Knowledge Base. This is effectively the same as browsing the Microsoft web site; all
of the hyperlinks are active so you can visit any of the supporting links simply by clicking on
them.

Whenever you click on a hotfix in the Machine/Hotfix pane, the web page for the corresponding
Knowledge Base article opens in the Browser pane, allowing you to view the details of the hotfix.
Note: Although you can download hotfix files directly from the Browser pane, they will not be
registered in UpdateEXPERT software. Always download hotfixes by right-clicking on the hotfix
and selecting the Download command to insure that they are registered in UpdateEXPERT.
You can navigate in the Browser pane using the controls in the Browser Toolbar.
Note: When UpdateEXPERT is launched, the first page displayed in the Browser Pane is
UpdateEXPERT’s Users’Page. This page lists valuable up-to-date information and updates
concerning UpdateEXPERT, along with tips and links to valuable resources for System
Administrators.

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UpdateEXPERT Users’Manual

Toolbars
The Standard Toolbar

Query
Selected

Gathers information about which hotfixes are installed on the
selected machine.

Validate
Selected

Validates (see Validation) updates on each selected machine in the
domain.

Download
Update

Downloads the selected hotfix(es). A Download dialog displays
the status of the download.

Install Update

Installs the selected hotfix(es) to the currently selected machine(s)
in the Network pane. Opens the Install Hotfix dialog where you
schedule the installation of the hotfix and select the desired install
options.


Group List
Items

By default, hotfix items are grouped under their associated Service
Pack. When you sort them, this grouping is lost. This feature
restores the default grouping.

Deployment
View

The Deployment View is the default hotfix view in the
Machine/Hotfix pane. In this view, only those hotfixes and service
packs that are applicable to the currently selected machine are
displayed.

Research
View

The Research View displays all hotfixes and service packs in the
Microsoft Knowledge Base, regardless of which machine is
selected in the Network pane.

Reload
Report

Clicking this button displays a menu from which you can choose to
create a Deployment Report, Errors Report, or a Machines
Report.


Update
Database

Click on this button to manually update your UpdateEXPERT
database. St. Bernard Software maintains a database that contains
information on all service packs and hotfixes that are available for
installation on your NT/Win2K machines.

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