The experts teach assertiveness
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (3.23 MB, 103 trang )
TheExpertsTeach:Assertiveness
ManageTrainLearn
Downloadfreebooksat
Manage Train Learn
The Experts Teach
Assertiveness
2
Download free eBooks at bookboon.com
The Experts Teach: Assertiveness
1st edition
© 2014 Manage Train Learn & bookboon.com
ISBN 978-87-403-0767-2
3
Download free eBooks at bookboon.com
The Experts Teach: Assertiveness
Contents
Contents
Preface
7
1
How to Feel and Project More Conidence in Your Life by Robert Graham
8
2
Stop Being So Nice!: Customer Service Tips When People are Stressed
by Jef Mowatt
11
3
Handling Passive Aggressive Employees by homas Cox
14
4
Quick Assertive Communication Skills for Professionals by Joshua Uebergang
16
5
Avoiding Oice Politics: How to Advance Your Career Without Bullying
or Boot-licking by Jef Mowatt
18
6
“I Don’t Know How” Is Not a Valid Excuse by Steve Pavlina
21
7
Inferiority Complex and the Self-Image by Joshua Uebergang
24
www.sylvania.com
We do not reinvent
the wheel we reinvent
light.
Fascinating lighting offers an ininite spectrum of
possibilities: Innovative technologies and new
markets provide both opportunities and challenges.
An environment in which your expertise is in high
demand. Enjoy the supportive working atmosphere
within our global group and beneit from international
career paths. Implement sustainable ideas in close
cooperation with other specialists and contribute to
inluencing our future. Come and join us in reinventing
light every day.
Light is OSRAM
4
Download free eBooks at bookboon.com
Click on the ad to read more
The Experts Teach: Assertiveness
Contents
8
A 2-Letter Word hat’s So Hard To Say by Erica Rowntree
42
9
What Makes You a Quiet Person? How to Overcome Passive Behavior and
Communication by Joshua Uebergang
44
10
Free to Be Me by Steve Goodier
47
11
Cultivating the Positive Mindset: Using Your Best-Self Airmation
by Astrid Baumgardner
49
12
Hidden Gits: What Aikido Can Teach Us about Conlict by Judy Ringer
51
13
Self-Esteem Bricks by Victor Antonio G.
54
14
Approach Anxiety by Steve Pavlina
57
15
Customers from Hell: Five Do’s and Don’ts for Calming Cranky Customers
16
by Jef Mowatt
67
Nice Teams Finish Last by homas Cox
70
360°
thinking
.
Discover the truth at www.deloitte.ca/careers
5
Download free eBooks at bookboon.com
© Deloitte & Touche LLP and affiliated entities.
Click on the ad to read more
