10791 listening corner daily routines 4 exercisesanswer keytapescripts
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Listen to the first part of the conversation
and answer the questions:
1
What does Darina do at the beginning of the
day? ............................................................................
What are
SOs? .........................................................................................................................................
........
What do the chambermaids do in
SOs? ..................................................................................................
Listen
What
are to the next part of the
2 COs?
conversation
and fill in the missing
.........................................................................................................................................
words:
.......
What do the chambermaids do in the
bedrooms?
................................................................................
Ian: So, how
many days a .......................................................... do you work?
Darina: Six days a .............................................................................. .
Ian: And do you have to work on .................................................................... and Sundays?
Darina: I always work on ........................................................................................ and
Sundays.
Ian: So do you have any ......................................................... days?
Darina: I always take Tuesdays
or ................................................................................................ .
Ian: And what .......................................................................... do you finish work at the
hotel?
Darina: I ........................................................ work from nine to one, or nine to two, but on a
very
..................................................................
day, especially if it’s a Monday with a
Listen
to the
last part of the conversation
lot of the
check-outs,
sometimes
I don’t
3
and mark
sentences
as T (true)
or F finish until three in
the
....................................................................................
.
(false):
Darina is the head housekeeper.
They are responsible for six or sometimes eight chambermaids.
Darina’s responsible for training new workers.
The new staff stay with the chambermaids on the first day.
Darina’s got a laptop to contact people.
4
Listen again and match the halves of
sentences:
Well, I help...
One of my main duties...
Usually, on their first day,...
Then on the second day, ...
When people have cleaned their
rooms...
... is to train new staff.
... the head housekeeper.
... they work with one of the
chambermaids.
... they stay with me all day.
... I check everything’s OK.
Listen to the first part of the conversation
and answer the questions:
1
What does Darina do at the beginning of the day? Darina goes to reception and meets the head housekeeper.
What are SOs? SOs are “stay-overs”
What do the chambermaids do in SOs? They change the sheets, towels and clean the
bathrooms.
What are COs? COs are “check-outs”.
What do the chambermaids do in the bedrooms? They make the bed, clean and tidy up.
Listen to the next part of the
conversation and fill in the missing
words:
2
Ian: So, how many days a week do you work?
Darina: Six days a week .
Ian: And do you have to work on Saturdays and Sundays?
Darina: I always work on Saturdays and Sundays.
Ian: So do you have any free days?
Darina: I always take Tuesdays or Wednesdays .
Ian: And what time do you finish work at the hotel?
Darina: I usually work from nine to one, or nine to two, but on a very busy day, especially if
it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in the
afternoon .
Listen to the last part of the conversation
and mark the sentences as T (true) or F
(false):
3
Darina is the head housekeeper.
They are responsible for six or sometimes eight chambermaids.
Darina’s responsible for training new workers.
The new staff stay with the chambermaids on the first day.
Darina’s got a laptop to contact people.
4
Listen again and match the halves of
sentences:
Well, I help...
One of my main duties...
Usually, on their first day,...
Then on the second day, ...
When people have cleaned their
rooms...
... is to train new staff.
... the head housekeeper.
... they work with one of the
chambermaids.
... they stay with me all day.
... I check everything’s OK.
Ian: So what do you do at the beginning of the day, Darina?
Darina: I usually go to reception and meet the head housekeeper. There’s usually a
printout from the computer telling us which rooms are ‘stay-overs’ and which
ones are ‘check-outs’. We call the rooms ‘SOs’ and ‘COs’.
Ian: SOs and COs?
Darina: That’s right. An SO, or stay-over, is a general routine clean. We change the
sheets every two days, towels every day if necessary, and clean the
bathrooms.
Ian: And what about the bedrooms?
Darina: In the bedroom we make the bed, clean and tidy up. If people are staying
over, we just give it a quick tidy and don’t disturb their things.
Ian: So, how many days a week do you work?
Darina: Six days a week .
Ian: And do you have to work on Saturdays and Sundays?
Darina: I always work on Saturdays and Sundays.
Ian: So do you have any free days?
Darina: I always take Tuesdays or Wednesdays .
Ian: And what time do you finish work at the hotel?
Darina: I usually work from nine to one, or nine to two, but on a very busy day,
especially if it’s a Monday with a lot of check-outs, sometimes I don’t finish
until three in the afternoon .
Ian: What are you responsible for as Assistant Housekeeper?
Darina: Well, I help the head housekeeper. We’re responsible for about six people,
six chambermaids, but sometimes eight in the summer with full occupancy.
One of my main duties is to train new staff. Usually, on their first day, they
stay with me all day. Then on the second day, they work with one of the
chambermaids. I also have a bleeper so that people can contact me in case
they have problems or any questions. When people have cleaned their
rooms, I check everything’s OK before the new guests check in.
