Làm việc nhóm Working in teams
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Wor king in
Teams
Objectives
Be able to define team structure
Develop a team process
Learn about team culture
Team Structure
What type of team?
What is the purpose of the team?
Who is the leader of the team?
Types of Teams
Work Teams
Task Teams
Management
teams
Team Structure
Team Size
Team
Membership
Team Skills
Stability of
the team
Purpose of the
Team
What is the
purpose of the
team?
Each member
must understand
Team members
interest
Goals
Once the team’s purpose is clarified,
team members must set the goals
the team wishes to accomplish!
Performance
Measures
In order to know how the team is
performing, you have to have measures
to gage progress
How to choose measures
Appropriateness of measures
Progress towards content goals
Progress towards process goals
Team member growth and development
Leadership
If external, then old style
command and control
Team needs to have ownership
of their activities
Behaviors of the leader
Liaison
Resource provider
Counselor
• Mentor
• Teacher
• Challenger
Team Process
Cohesion
Adjustment
evelopment
Formation
Reinforcement
Learning
Definition
Renewal
Transformation
Formation
First meeting of the team
Define what they need to accomplish
and how the team will operate
Develop measures for short and long
term success
Having short term goals, reinvigorates
Long term is the ultimate purpose
Establish ground rules of operation
Ground Rules
When and where the team meets
Substitutes allowed at meetings
Team records, what,who,how
Work expectations
of members
Confidentiality
Participation…...
Participation
Conversation Continuum
Open
Closed
Debate
Focus is on
defending and
winning
Discussion
Focus in on
persuading,
prioritizing, and
deciding
Dialogue
Focus is on
exploring and
understanding
ideas and
people
Verbal
Behaviors
What behaviors encourage
effective participation
Set context
Ask questions of members
Use supportive statements
Seek out different perspectives
Share feelings
Contributor
Skills
Initiation - draw out information,
clarify ideas
Energize - show enthusiasm, engage in
team process, show commitment
Organize
Build relationships
Be flexible
Learn
Adjustment
Revisions of the initial rules and goals
A reality check of what can be
accomplished
Tensions usually come up here, must
reach consensus, usually about
personalities
Breakpoint comes when the team gets
mired in discussions about what to do
and who should do what...
Development
Cohesion
Reinforcement
Cohesion
Comes together as
a team
High energy
High interest
Progress is made
Team is
supportive
Develop
relationships
Reinforcement
Cohesion builds
Homogeneity builds
Team members are comfortable
with each other
Start to be interested in selfpreservation and self-perpetuation
Goals should be on creativity and
exploration
Renewal
Learning
Transformation
Learning
Team learns new skills
Build relationships to accomplish
task
Commitment and mutual
accountability
Now, team may be confrontational
over issues
Transformation
Results are produced from team
activities
Innovative
To sustain energy, must stress and
press the team
Needs new challenges, new
members, new tasks, new
relationships or…...
Team Culture
Team Values
Team Rituals
Team Learning
Team Values
Commitment to
task and team
members
Accountability
Lead to trust between
team members
Team Rituals
How to add new members
How to provide information
to new members
How a member exits
Work rituals
How the team celebrates!
