2

VIETNAM NATIONAL UNIVERSITY, HANOI
INTERNATIONAL SCHOOL
***

GRADUATE INTERNSHIP REPORT
ON BANKCARD ACTIVITIES
INTERNSHIP COMPANY/INSTITUTION: Vietnam Bank for Agriculture and Rural
Development, Lai Chau City Branch
Address: 216 Tran Hung Dao Street, Doan Ket Ward, Lai Chau City

Supervisor: Mr. Chu Van Hung
Student’s full name: Hoang Hien Trang
Student’s ID: 11071591
Major: International Business
Class: IB2012B

Hanoi, 5th March 2016


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ACKNOWLEGEMENT
To finish this report, I am deeply grateful to all those who have shared ideas, valuable
comments and encouragement during my writing of this paper.
First of all, I would like to express my deepest sense of gratitude to my supervisor, Mr. Chu
Van Hung for his useful guidance, critical comments and valuable suggestions.
Besides, my sincere thanks are also given to the Faculty of International Business,
International School for the devoted teaching of all the lecturers and for giving me the
knowledge and studying methods. Their teaching not only helps me gain essential knowledge

and skills during 5 years but also lays the foundation for my future work.
I am greatly indebted to Mr. Hoang Van Trung, accountant from Lai Chau City Branch of
AgriBank, who introduced me to Accounting and Treasury Department and continuously
encouraged me during internship time at Lai Chau branch.
I must mention the wonderful working environment and group commitment of this bank that
has enabled me a lot deal to do and observe the banking activities during my internship period
of six weeks. I would particularly like to thank all staff from Accounting and Treasury
Department and all members of Lai Chau branch of AgriBank for their help, support and
providing related information, data.
Last but not least, I convey my sincere thanks to my family friends who inspire in different
ways to complete the report and the course as well.
However, owing to my lack of experience and knowledge as well as the limited scope of the
research, some shortcomings and mistakes are unavoidable. Please kindly take into account.
Student,
Hoang Hien Trang


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GLOSSARY OF TERMS AND ABBREVIATIONS
AgriBank

Vietnam Bank for Agriculture and Rural Development

Agriseco

AgriBank Securities Joint-stock Corporation

ABIC


Agriculture Bank Insurance Joint – Stock Corporation

AMEX

American Express

ATM

Automatic Teller Machine

C/A

Current Account

EDC

Electronic Data Capture

FD

Fixed Deposit

HSBC

The Hongkong and Shanghai Banking Corporation

ID

Identification


ICO

International Card Organization

JCB

Japan Credit Bureau

L/C

Letter Credit

MIS

Management Information System

PG Bank

Petrolimex Group Joint-stock Commercial Bank

PIN

Personal Identity Number

POS

Point of Sale

SBV


The State Bank of Vietnam

SMS

Short Message Services

SWIFT

Society for Worldwide Interbank Financial Telecommunication

TIN

Taxpayer Identification Numbers


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UNDP

United Nations Development Programme

VCA

Vietnam Card Association

VIB

Vietnam International Bank

TABLE OF CONTENT

LIST OF TABLE AND FIGURE
Figure 1 - The organization structure of AgriBank…………………………………………….5
Figure 2 - The organization structure of AgriBank Lai Chau City Branch…………………...10
Figure 3 - Types of bankcard………………………………………………………………….13


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Figure 4 - Procedure of issuing bankcard……………………………………………………..15
Figure 5: Procedure of acquiring cards………………………………………………………..17
Figure 6 - Types of AgriBank card……………………………………………………………19
Table 1 - Results of issuing cards at AgriBank Lai Chau……………………………………..23
Table 2 - Devices of acquiring cards of AgriBank Lai Chau…………………………………25
Table 3 - Customer satisfaction level toward bankcard services……………………………...25
Table 4 - Problems when do transactions at ATMs…………………………………………...27

CHAPTER 1. OVERVIEW OF VIETNAM’S AGRIBANK
1.1. Introduction about AgriBank
Vietnam Bank for Agriculture and Rural Development is the only 100% state-owned
commercial bank in Vietnam. Throughout its development, AgriBank has always been the
largest bank in Vietnam in terms of total assets, operating network and customer base. The
bank’s market share includes 16% of the total funding sources and outstanding loans that
make up Vietnam’s banking system as a whole.
Name in English: Vietnam Bank for Agriculture and Rural Development
Abbreviation name: Ngân hàng Nông nghiệp và Phát triển nông thôn Việt Nam
Abbreviation name in English: Agribank
Legal Form: A state-owned one-member Limited Liability Company
Commencement of Business: 26th March 1988
Head Office: No.2 Lang Ha Street, Ba Dinh District, Hanoi, Vietnam
Telephone No: (+84-4)-8313717



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Fax No: (+84-4)-8313719
Website: />Email:
Chairman: Mr. Trinh Ngoc Khanh

1.2. Brief history
AgriBank’s milestone in development:
1988: Established under the name of Agricultural Development Bank of Vietnam by Decree
No.53/HDBT dated 26 March, 1988 of the Council of Ministers (now the Government).
1990: Renamed Vietnam Bank for Agriculture.
1991: Implemented loans for the household economic sector under Directive 202/CT dated 28
June 1991 by the Chairman of the Council of Ministers.
1995: Proposed establishment of the Bank for the Poor (now called the Vietnam Bank for
Social Policies) – a separate entity from the Vietnam Bank for Agriculture.
1996: Renamed Vietnam Bank for Agriculture and Rural Development.
2003: Awarded the title of “Labor Hero of the Doimoi Era” by the Party and the State.
2005: Opened first representative office abroad – Representative Office in Cambodia.
2006: Obtained Vietnam Gold Star Award.
2007: Ranked by UNDP as the largest enterprise in Vietnam.
2008: Awarded the “Second-Class Independence Medal” by the Party and the State.
Took up Chairmanship of the Asia-Pacific Rural and Agricultural Credit Association
(APRACA).


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Top 10 Vietnam Gold Star Award.

2009: Recognized as the first bank to be awarded the “Top 10 Vietnam Gold Star” Award
twice.
Officially kicked off the IPCAS II, connecting online all 2,300 branches and transaction
offices.
2010: Named in top 10 of the 500 largest enterprises in Vietnam


8

Opened first branch abroad – Branch in Cambodia.
2011: Converted into a State-owned one-member limited liability company.
2012: The only bank in the top 10 ranking of the 500 largest enterprises in Vietnam –
VNR500.
Top ASEAN Enterprise, Top brand name of ASEAN; Top Bank for Payment, Top
Banks of Vietnam.
2013: 25th anniversary of the establishment, honorably received the Third-Class Labor Medal
from the Government.
2014: Implemented Restructuring Plan with the aim of continuing to play a key role in the
system of credit institutions in Vietnam, directly responsible for implementing the policy of
the Party and State on development assistance and the provision of financial services for
agriculture, rural areas, and framers.
The only bank in the top 10 ranking of the 500 largest enterprises in Vietnam – VNR500.

1.3. Business volume
In view of the above, the Bank within a period of 28 years of its operation achieved a
remarkable success. In 2015, AgriBank possessed total assets of VND 762 trillion (USD 36
billion), a broad operating network of 2,252 branches and transaction offices across the
country (covering 63 provinces and cities) and nearly 40,000 staff. AgriBank’s customers
include 10 million house-holds, individuals and 30,000 enterprises.


1.4. Vision
To stand out as a strong, modern and prestigious multiple banking and financial group in the
local market as well as international market.

1.5. Mission
 High quality financial services with the help of the latest technology.


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







Fast and accurate customer service.
Balanced growth strategy.
High standard business ethics.
Steady return on shareholders' equity.
Innovative banking at a competitive price.
Attract and retain quality human resource.
Firm commitment to the society and the growth of national economy.

1.6. Core values







Honestly
Discipline
Creativity
Quality
Efficiency

1.7. Organizational structure
1.7.1. Organizational chart
With a long history of development, AgriBank affirms its prestige day after day through a
diversity of areas: Wholesale banking, retail Banking & network, Treasury, Risk management,
finance and Accounting, Operations and Business Supports. For more logical and clearer view
on AgriBank’s organization structure:

BOARD OF
DIRECTORS

SUPERVISORYB
OARD


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SECRETARIAT
TO BOD

RISK MANAGEMENT
COMMITEE


GENERAL DIRECTOR

CHIEF
ACCOUNTANT

DEPUTY GENERAL
DIRECTOR

FUNCTIONAL DEPARTMENTS

OPERATIONS
CENTER

TRANSACTION
OFFICES

TYPE I, TYPE II
BRANCHES

REPRESENTATIVE
OFFICES

ADMINISTRATIVE
ENTITIES

TYPE III
BRANCHES

TRANSACTION

OFFICES

Figure 1 - The organization structure of AgriBank
Source: AgriBank - Annual report 2012

SUBSIDIARIES

BRANCHES


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1.7.2. Subsidiaries
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Agribank Leasing Company No.1
Agribank Leasing Company No.2
Agribank Banking Services Company Limited
Agribank Jewelry Company Ho Chi Minh City - VJC
Haiphong Trading and Investment Development Company Limited
Agribank Gold Joint-stock Corporation (AJC)

Agribank Securities Joint-stock Corporation (Agriseco)
Agribank Insurance Joint-stock Corporation (ABIC)
Agribank Tourism and Trading Joint Stock Company
Agribank Asset Management Company

1.8. Products and services
- Accounts and deposits: accepting deposits and mobilizing savings with the diver, attractive
interest rates such as promissory notes, bonds, certificates of deposit...
- Loans: lending in short, medium or long term, daily life consumption, investment trusts;
mortgage lending by valuable papers, co-sponsored loans, lending by issuing credit
cards....
-

Guarantee:

implementing businesses; payment guarantees; bid guarantee; contract

performance guarantee, contract of guarantee, guarantee confirmation.
- Domestic payment services: domestic money transfer services, service of collection
and payments; state budget collection services, bill payment services, automatic
collection services...
- Securities: the point of providing Agriseco’s services, implementing transactions of opening
accounts, securities registration, securities trading...
- Foreign Exchange Services: import and export payments under the credit methods
such as L/C; cash transfer; foreign currency trading; remittance payment ;currency
exchange ...


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- Border payment with Laos: including bank drafts, cross-border money transfers documents,
trading transaction payment, deed of trust and e-transfers, letters of credit and letters of trade
border payment guarantee letter.
- Card Services: issuing domestic debit card (success); international debit card (master/visa
debit); International credit cards (Master/Visa credit); business card set
- Electronic banking (e-banking): mobile banking services (VnTopup - phone recharging
services via SMS, SMS banking; Atransfer – SMS money transfer service); VnMart services,
internet banking; Apaybill...
- Insurance: Security credit insurance; Insurance for

international cardholders, cargo

insurance, fire insurance; insurance of automobiles, motorcycle, human; other kinds of
insurance.
- Other services: provide account information; automatic salaries paying and receiving
service; safe leasing services; consulting services and other services...

1.9. Coming year’s strategy
•
•

Ensure fund mobilization and liquidity, balance capital needs for business expansion.
Ensure credit growth at reasonable level, consistent with the deposit growth rate and
ensure the bank’s prudent ratios; continue to provide credit to “Tam Nong”,

•

households and individuals, and SMEs.
Implement measures for bad debt recovery, closely monitor credit quality, make
provisions and handle risks according to regulations, ensure safe and effective


•

operation.
Continue to reform and strengthen management models to improve efficiency and

•

discipline in business operations.
Improve mechanism of effective financial management, equitable and transparent

•

income distribution, creating motivating business activities.
Continue the implementation of AgriBank restructuring plan; reform the business
model and organizational structure, rearrange branches and departments at the Head
Office,

improving

effectiveness

of

management

activities;

strengthen


the


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organizational structure and improve the quality of internal audit and control activities;
complete documents, regulations on management mechanisms, business operations,
•

etc.
Deploy projects in Information Technology (IT), banking modernization, and product

•

and service development in an effective and timely manner.
Formulate AgriBank Human Resources Development Plan 2015-2020; continue to
improve quality and effectiveness of recruitment, training and development of human

•

resources.
Improve the effectiveness of marketing and communications associated with social
security activities in order to enhance the position, reputation and brand image of
AgriBank.

CHAPTER 2. INTERNSHIP AT AGRIBANK, LAI CHAU CITY BRANCH
2.1. Introduction of Vietnam Bank for Agriculture and Rural Development – Lai
Chau City Branch
In 2013, Vietnam Bank for Agriculture and Rural Development – Lai Chau City Branch was
founded under Decision No 1292/QĐ/HĐQT/TCCB dated October 15 th, 2013 by the Board of

Directors of AgriBank with the primary staff of 28 people.
Located in 216, Dien Bien Phu Street, Tan Phong ward, Lai Chau city a vast residential area
with many convenient economic conditions, AgriBank Lai Chau has advantage to do business
effectively. Right from the beginning of its operation, though was difficult due to the lack of
manpower and facilities , but the leadership and staff of the branch has made great efforts
to achieve good results and significant contributions to the development of AgriBank, as
well as shift economic structure, promoted the further economic-social development of Lai
Chau city in a comprehensive and sustainable way.
Since its establishment, AgriBank Lai Chau has continuously extended trading networks,
diversified items of business, currency, and credit, promoted capital sources. The branch is
also focusing on improving the qualification of staff both in professional knowledge, skills and


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foreign languages. Lai Chau branch concerns not only stabilizing and expanding the network
but also the living conditions of employees. Facilities are modernized, especially information
technology, to serve the business better. From its establishment, the branch always makes
profits, the revenue is higher year after year, contributing to the State budgets increasingly,
creating credibility with customers.
Position of the branch in the whole system:
The branch implements of the full functions and responsibilities of a modern and prestigious
bank. AgriBank Lai Chau was upgraded to type I branch in 2015 affirming important position
of the branch in AgriBank system.

2.2. Organization structure
Through years of operation, AgriBank Lai Chau has developed widely, at the present time it
has a business network of 2 transaction offices. AgriBank Lai Chau is organized under the
model of a supervisor Board of Management including a General Director and two Deputy
Directors.

Organization structure of AgriBank Lai Chau is divided into functional blocks as follows:


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General Director

Deputy Director Internal Supervision Deputy DirectorAdministration Department

Services & Marketing Department
Accounting & Treasury Department
Plan &
Transaction Office
Business
Department

No.1

No.2

Figure 2 - The organization structure of AgriBank Lai Chau City Branch
Source: Administration Department of Agribank Lai Chau

2.3. Products and services
AgriBank has been made an effort in developing traditional services as well as other modern
and valued added services. This has enabled AgriBank to diversify its own products suitable to
each segment of customers. At the present time, AgriBank becomes the leading bank in
developing products: Mobile banking, SMS banking, VNTop up, SMS remittance (A transfer
service), etc.
To AgriBank Lai Chau, inherited reputation and successes of AgriBank, the branch has its

decisions, policies to precede those successes. AgriBank Lai Chau posts in the account


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dependently, has its own seals, organizes and operates under Regulation on organization and
operation of AgriBank. AgriBank Lai Chau provides products and services which serve:
- Personal customers: They are individual, households join transactions in the branch. The
branch provide these customers: Individual account, loans, savings and investment,
remittance, AgriBank card, foreign exchange
- Corporate customers: They are target customers of the branch. Money flows often in a
great number. They are organizations, corporate… Services and products include: guarantee
service, international payment, account, lending, check services, valuable notes, payment,
border payment, saving deposit, leasing, foreign exchange, factoring
- Financial institutions: AgriBank hope to “provide various services in order to satisfy
customers coming from financial institution sectors”. These services are: retail banking,
foreign exchange, treasuring, financial trading, project based lending.

2.4. Business performance in 2015
2.4.1. Fund mobilization
As of 31 December 2015, fund mobilized from organizations and population reached VND
1,995 billion, an increase of 21.5% compared to 2014, exceeding the planned target.
2.4.2. Credit
As of 31 December 2015, the total outstanding loans amounted to VND 757 billion, increasing
by 8.2% compared to that of 2014, achieving the set target and reflected a reasonable growth
rate in a difficult year of 2015.
2.4.3. Domestic payment
In 2015, AgriBank Lai Chau’s volume of payment transactions went up by 15.8% compared to
that of 2014 with 413,907 transactions; transaction payment value reached VND 989 billion.



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Payments via Internal Payment and Customer Accounting System (IPCAS) increased by
11.79% in number of transactions and 6.66% in total amount compared to those of 2014; the
average number of transactions per day grew by 10.91% compared to that of 2014.
2.4.4. International banking
Foreign Currency Exchange:
In 2015, AgriBank Lai Chau achieved the total volume of foreign currency trading of USD 23
million equivalent to 478.4 billion, increasing by 17% compared to 2014 and making 107% of
the set target. Of which, the buying volume was USD 3.4 million, increasing by 18%; the
selling volume was USD 2.3 million, increasing by 11% compared to 2014.
2.4.5. Information technology
To absolutely ensure the operation of the whole system, AgriBank Lai Chau was placed a high
priority on intensifying information security by means of the improvement of the One Time
Password (OTP) authentication system, implementation of the Public Key Infrastructure
(PKI), issuance of the regulation on ensuring the security of the IT system in Agribank’s
operation, training, disseminating and upgrading the knowledge of information security for the
users via training and news-letters on information security.

2.5. Depth-analysis about bankcard activities
2.5.1. Concept and classification
Everyday millions of people all around the globe are using bankcards for making credit card
payments for their purchases.
* Concept:
In simple terms: A bankcard can be described as a plastic card issued by a bank or a financial
institution which the cardholder can gain access to the financial resources of the bank as a line
of credit.
* Classification:



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There are many types of cards that can be used as alternative forms of payment. Financial
institutions issue some and bank issues others. Many allow the balance to be paid in full each
month. Some take the payment directly from the cardholder’s bank account while others
require that the cardholder send payment to the issuer. Herein, I list some popular ways to
divide bankcards.

Cards

Payment
method

Technical
Feature

Issuer

International card

Domestic card

* Payment method:

Travel and Entertainment cards

Bankcards

Smart card


Magnetic stripe card

Cash card

Credit card

Debit card

Figure 3 - Types of bankcard
Source: Author

Area of
Using card


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- Debit card: A plastic card used to initiate a debit transaction. In general, these transactions
are used primarily to purchase goods and services and to obtain cash, for which the
cardholder's asset account is debited by the issuer.
Debit card consist of two basic types:
+ On-line debit card: An online-debit card deducts funds from the bank account
immediately, as soon as the card is used. There is no delay for processing the transaction.
+ Off-line debit card: An off-line debit card does not deduct funds from the checking
account immediately. Transactions are processed like a regular credit card and the funds are
not deducted for 24-72 hours.
Most issuers of debit cards are moving to this type of card rather than on-line debit card
- Credit card: A plastic card bearing an account number assigned to a cardholder with a
credit limit that can be used to purchase goods and services and to obtain cash disbursements

on credit, for which a cardholder is subsequently billed by an issuer for repayment of the
credit

extended

at

once

or

on

an

installment

basis.
- Cash card: Cash cards are similar to pre-paid phone cards. The card is worth a certain
amount of cash and the retailer must use a special cash card reader to debit the card. Each
purchase is deducted from the value left on the card until the pre-paid amount is spent. These
cards are just like cash – if lost or stolen, there is no way to retrieve the money on the card.
* Technical feature:
- Magnetic stripe card: The magnetic stripe on the bankcard plastic was encoded; this stripe
contains information pertinent to the cardholder account.
- Smart card: The smart card, also known as the chip card, contains a computer chip
embedded in the plastic. When read by a special terminal designed to interact with the


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embedded chip, the card can perform a number of functions or access data stored in the chip.
These cards can be used as cash cards or as credit cards with a preset credit limit.
* Issuer:
- Bankcards: Banks, financial institutions around the world distribute cards. A cardholder
borrows money against a credit line and repays those funds with interest if the balance is
carried over from month to month.
These cards are used all around the world, such as: Visa USA, MasterCard…
- Travel and entertainment cards: travel and entertainment corporations distribute their own
cards so they are not considered bankcards since they are not issued by a financial institution.
These cards are widely used by business for their travel and entertainment expenses, such as
American Express (AMEX), Dinners Club…
* Area of using card:
- Domestic card: Card is used in domestic only with legal tender of that nation.
- International card: Card is used around the world, used strong currencies in transactions.
2.5.2. Transaction process
* Issuing:


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Customer Application

Approval

Guide of using Handing card

Registration of issuing

and PIN

Receiving
over new card and PIN from centre

Figure 4 - Procedure of issuing bankcard
Source: Author
+ Customers:
- Customers fulfill and sign on the application and credit card agreement.
- Required documents: photograph 3x4 or 4x6, Copies of Identity card, copies of passport,
visa or residence permit…
- Types of guarantee for card payment.
+ Issuing banks:
- Checking customer’s application, then decide to approve or not.
- Approving.
- Sending their requests of opening a new card to the card centre.
- Receiving new card and personal identity number (PIN) from the card centre.
- Handing new card and PIN over customers.


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- Guiding the customer to use card.
+ The Card centre:
- In responsibility of receiving information of customers from issuing banks
- Produce a new card
- Deliver cards to issuing banks
* Acquiring:
(5)

Cardholder


Issuing Member
(6)

International
Card
Organization

(1)

(2)

Acquiring Member

Merchant
(3)

Figure 5 - Procedure of acquiring cards
Source: Author
The acquiring procedure begins with the cardholder:
(1) - The cardholder purchases goods or services from the merchant

(4)


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(2), (3) - The merchant, in effect, sells the transaction to the acquire and is reimbursed the
amount of the sales ticket by the acquirer
(4) - The acquirer then summits the ticket to the issuer for payment, via the ICO interchange
and settlement system.

(5) - The issuer bills the cardholder
(6) - Finally, the cardholder repays the issuer for the goods or services originally purchased
from the merchant.
ICO are at the centre of the transaction process, maintaining the flow of funds and information
between issuing and acquiring members.
The exchange of financial information is called clearing. The exchange of the actual funds for
the transaction and the fees associated with them is called settlement. The term used to refer to
the clearing and settlement system as a whole is interchange.

2.6. AgriBank card activities in AgriBank Lai Chau
2.6.1. AgiBank cards
AgriBank joined the bankcard market since 2003, after six years, its card service now has
reached all 63 cities and provinces with about 4,000 ATM/POS nationwide in the 2nd quarter
of 2009. In July, 2009, more than 26,200 institutions, corporate and organizations applied
AgriBank cards to pay salary for employees, with the people received salary were nearly 1.32
million people that was increased over twice compared with the first half of 2008. Joining card
market later than many other commercial banks, however, AgiBank has taken advantage of
learning entrepreneur’s lessons. So card products and services of the bank have been improved
disadvantages of other cards and also added value on its own.
In order to better and better satisfy customers’ card payment demand, at the same time bring
about ultimate convenience to customers, AgriBank has continuously modernized its
technology as well as diversified services and products supplied. AgriBank is one of the


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biggest commercial banks in Vietnam which has been connected to Visa and Banknet. All the
card products which labeled Visa and Banknet logo will be accepted for payment at any
ATM/POS bearing logo of AgriBank, Visa and Banknet in both domestic and overseas.
Connecting to Visa, Banknet is the perforce development step of AgriBank in the process of

integration to enhance AgriBank competitiveness and its position in Vietnam bankcard
market.
•

At the present time, AgriBank Lai Chau provides following types of cards:

Types

Local Card

International Card

International Debit Card

International Credit Card

Card Grade

Classic

Gold

Platinum

Figure 6 - Types of AgriBank card
Source: AgriBank website


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•

Local Debit Card: - Success
Debit card which is issued by AgriBank, allows cardholders to use the card within demand
deposit account balance and/or overdraft for payments of merchandises or services or for cash
withdrawal/advance and other services at ATM/EDC and other cash disbursement points in
domestic area.
Benefits and advantages:
Customers can withdraw cash at 1702 ATMs and thousands of EDC/POS at AgriBank’s
transaction counters.
-

Cards can be used for products and services payment at card merchant of AgriBank.

Customers with stable income using AgriBank’s salary payment through account
service may overdraw on the deposit accounts with the overdraft limit up to the maximum of
VND30 million.
Allow to execute account inquiries and print 10 latest transactions at ATMs and
EDC/POS
-

Customers can change PIN code at ATM and EDC/POS

-

Customers can transfer and receive money promptly at ATM and EDC/POS

-

Customers can credit their account at EDC/POS at counters


-

Customers can execute payment for bills and purchase advance cards at ATMs

Customers can use Mobile Banking services such as account balance notification, Atransfer, advance charge for mobile phone, Vnmart e-wallet, etc…
-

Card holders can earn non-term interest

-

Customers’ individual and account information is confidential

Customers can implement transactions at thousands ATM machines and EDC/POS
through the Banknet - Smartlink system nation-wide, including: cash withdrawal, money
transfer, balance inquiry, pay for products and services at card merchants.
•

International Card:
*International Debit Card: means debit card bearing Visa/MasterCard trademarks issued by
AgriBank, allowing cardholders to use the card within demand deposit account balance and/or