Salesforce increase productivity revenue with 360 degree view of the customer
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Increase Productivity & Revenue
with a 360° View of the Customer
Simon Tate
Area Vice President Commercial Business Unit – Asia
@simontate
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Salespeople Can’t Get the Insight They Need
Not easy
to find answers
?
Not accessible
on my phone
Not connected
to my business
Sales Cloud1
Reinvented to Grow Sales Faster
Faster
S1 Mobile
MS
Office
Smarter
Territory
Sales Analytics Management
Unstoppable
Sales
Data
Sales
Reach
Sales
Path
Work.com
Be Productive
from anywhere
Understand your
business like
never before
Engage your prospects,
customers, and
employees
Sales Cloud Productivity Apps
Sell Faster from Anywhere
Today
News
Notes
Events
Tasks
Available on:
Introducing Service Cloud1
Deliver the future of customer service. Today.
Personalised service
Smarter support
Start faster
SOS for Apps
Service
Communities
Console
Analytics
S1 Mobile
Desk1
Salesforce Continues Leadership in Customer Engagement
Gartner has positioned salesforce.com
highest for ability to execute and furthest
for completeness of vision in the
Leaders quadrant
Magic Quadrant for Customer Engagement Center – April 2014
Customers Experiencing Phenomenal Results
+38%
Net
Promoter
Score
+39%
customer
retention
+40%
+40%
support cost
savings
agent
productivity
+42%
faster case
resolution
Increased Engagement Drives Profitability
10%
Higher
Customer
Satisfaction
Source: Gallup “The State of the American Workplace,” 2013
21%
Higher
Employee
Productivity
22%
Higher
Profitability
Connected World: Deliver a New Customer Experience
Cloud
Mobile
75 Billion
connected products
Social
The Future is All About Customer Experience
#1
“Customer experience has overtaken
price and product as the key brand
differentiator.”
Price
Source: Customers 2020 Report
Product
Customer
Experience
Deliver the Future of Customer Service. Today.
Personalised
Service
Smarter
Support
Start
Faster
Service Solutions For Companies of All Sizes
Thank you
