Tiếng Anh văn phòng
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ENGLISH FOR OFFICE STAFF
UNIT 4 A FOREIGN VISITOR
REVIEW FOCUS 1
What will the secretary or the receptionist do when a
visitor arrives at the office?
Greet a visitor
Ask about an appointment
Ask a visitor’s name
Announce a visitor to the manager
Announce the appointment
If the person who is being visited is not
available, what should the receptionist do ?
- Ask the visitor to wait if it’s worth waiting
- Offer him/ her something to drink and read.
- Take the visitor’s details, if he/ she would
like to leave a message
FOCUS 2
Saying people aren’t available at the moment
Say Don’t say
He is not free now, please
come again
He is not available now
He has no time for you now
He is busy at the moment
He is not here now. Do you
want to leave a note?
Say Don’t say
I’m afraid Mr. Trung is
just on the telephone at the
moment if you’d like to
wait for a few minutes
I’m sorry but the manager
is still in a meeting if
you’d like to come back
later. /if you’d like to leave
a message
He is not free now, please
come again.
He is not available now.
He has no time for you
now.
He is busy at the moment
He is not here now. Do
you want to leave a note?
Exercise 2 Apologizing for the boss (p64,65)
Group A look at the pictures 1, 2, 3, 4
Group B look at the pictures 5, 6, 7,
8
Think of what you are going to say to the visitor
in the different situations
Practice: Work with your friend. Act out the
following situation
- It’s ten o’clock in the morning. The manager
of ABC hotel has not come in yet. He/ she could
arrive any minute now.
- A visitor with an appointment at 10.00 has
just entered the office. The secretary receives the
visitor.
Listen and complete the conversation
A: Good morning. I have an appointment with Mr
Jackson at 10.30
B: Are you Mr Wilson of International Trade
corporation?
A: Yes, that’s right.
B:
A: Thank you.
B:
A: Thank you very much.
B:
A: Thank you.
B: You’re welcome.
A: Good morning. I have an appointment with Mr. Jackson at
10.30
B: Are you Mr Wilson of International Trade Corporation?
A: Yes, that’s right.
B: I’ll tell )Mr Jackson that you’re here. Would you like to have a
seat over there for a moment, please?
A: Thank you.
B: Mr Wilson of International Trade Corporation is here to see
you. Shall I send him up? Thank you. Mr Jackson will come down
to see you in about five minutes, Mr Wilson.
)
A: Thank you very much.
B: There are some magazines on the table over there if you’d like
to read them.
)
A: Thank you.
)
B: You’re welcome.
)
A : Good morning, Can I help you?
B : Yes, I’d like to see your manager please
A : Do you have an appointment?
B : No, I’m afraid I haven’t. But I’ll take just a few minutes of his
time
A : Could I have your name, please?
B : My name Bill Jones. I’m from Johnson Motorcycles
A: Thank you, Mr. Jones. And can I ask what you wish to see him
about
B : I’d prefer to explain to him directly
A : I’m sorry, but I’m told to get this information from every caller.
B : I see. Well, I. hope to know if he is interested in our new type of
motorcycles
A : Please have a seat. Let me see if he is available.
( to Mr. Jackson) Mr Jackson, Mr. Jones of Johnson Motorcycles is here
and would like to see you for a few moments
….I see. All right.
( to Mr. Jones ) I’m sorry. Mr. Jackson is occupied now. He may want
to get in touch with you in the afternoon. I’ll give him your calling
card
B : Thank you very much
A : Thank you for visiting. Good-bye
B : Good-bye
