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 !"#$%&'()* +(,

-./01234-56789:;<94=>2?
@A=<9<-BCD2EFAGHIJ'K9<LLMLNN2OP
2P/Q/QFRRGS-3TU/-J-I<7
RI-VWX;27<:YHZ27/1YHLB#[F1
7F=/K<:/=G-H\G@F6G-R1-]
^/34/3;FT2E/=_<0`/3417<J9<B3/Ga7
6bKB#;<07KFc/34-b/7
^;d7/eFU7/=/d-1@^<K/JI
RH?B'7S/fU2.2=/K<0<*3T
@R;<-*1_gH_hK3427H?<K/JI
H?B
32.0<H@A=<9<-3?<
A/=.BVJ16i//:He2.9jA^XcJK-cKH
FA/Jk/R0lbeFEHR0127[2ES
?H/3T;PK2.H\/JA/J-G3TBmj3A<T
0<H/\;3.6j./32EB7<K
/34R0</3;nH?HHiA/:G
2.6\/Gc2HP;J`;3TF/2/X
R99]HF/]HKH;-gFbHRB#[F6
^2O3/IF9<DSa76bK^
TB';i@R7<K/`6A3./07K2.HJ1H
?_;;JB6A7i<-H2c/=/I/o
do;n/-6bKSR7Q7HY
9jA^XI0<27-B
G;^:/J/<K/`0<F330:27

3.ER4;[<7AJ0<7HJ;<6@9P
;iB@6FT/oH7S7d0<H1d
;i/eA/<K/`p\IH?q;[@9PR4r
A[;<pcH7F9_^F<99F0`2l-7sB
'GR72D@JH7A^QdA5<eaH.-c1
;[tB
#;<6YH1/QF0<H/=g2.<K/J<K
/`[-<K/oj27;o-34B31.2O;@
27<?;K8/;:A50D>FU7<K/`HJ/n3jK
7HHJt<B<eG<K/`32O9G6:;i7
p\2771IGB?;[jF;^R0<
Hu\/341H;iIp\;[HJ:XoB
'34;ocYHLLvAPJ/fp\q<F
VWs2.72[9E732^7/1wx#VFVx27@y
/:F/&x/=/34;o[[ALBqYHLsB
&x7:;?/34-c;[_:q<0<zsc34
p\/2E727j<K/JB&x-a0cP3.
VWH7/=;J93.Q{FE273./;oP
'H|F;^72OrHB
&xS/34oH7HJA2}-;d-qH?Gs<HJ
Y7q<K/J0<sF/oc/G0<G/`3./d@2
3@03@R2.34-0<27/HA<9j:^
27-0R671qYH;?;isIp\q
<K/JH7F9_^F<99F27fsg<HJ:/<3T
q;g0Vg;9sBj3@27-:6;?;<p
\0<EHRrHP;J;/:B'eA72.&xF
0<Go_Q0jHJKH2-.K<K/J3..
9j:3G27JB
.6EE27HP;J2@^;?H<K/J
p\q&xsF;?H<K/Jp-qC&xsF

;?H<K/Jp-7q&xsF:9m;`p
\<7<9}^<AK/i63.0O3cG26
lj7:^;<2up\FA<fH~
*#-34F0r[F0r2F270r/oE
;27<6/X/d/bB
*mu6QR@9PK;/o_/`@J2R
O^340`2l<0<B
*#E3./<]d/`9j7I0j.B
*#:3G2<K/`fjI0<B
*#:/G/9•0lB
#:97HJ[GYH-H;<232^F
;o-0jp\7H?&x
27]j7:^/XA;[.B
#;n2.:2E;27<HJ;3T4/o?2.Hi
27j€F/Q9}7]H;i<0<;<2
?H/3T/2.63@;`p\/KHJ
B
':2.0<F-G-Y;<2_Q0jYjp\/
\[1-0<nHP/oHH^:7~K2E\I7
=/K<<^0<F9j/fAJ:2E70<
2;?27:##F-WYQ2[up\F27:
D2O7;7<2@9PK1B•ae-G-Y;<;7<2@9P
K1H72.6:rKF2OGHJ-<;^.60<
H27/:B?2EF:^<0<
H7Gi56-H27_3.;`
p\/KF\0lHJG:27iiD42.
j07KIH?B
d;nHipj//34//_\/32.308U
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dAK7‚

'ƒ!„…
#;3P[E
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qgH,9s
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
VDYHLLvF1/1[wgg;A/V?H<K/Jp
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J,H<*HJ2c;cNVB•oc/GFwgg;/=0lH?
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J/fp\F;jH27<;?V?H
<K/Jp\273.0O63T-\\0l
H?7B
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HJ9:Q53Te7~J/fp\7?‡V?H
<K/Jp\q&xs7?‡ˆ0l&x37<‡C<
/343P4?‡%7H7</o?Ho2&x‡
$#%
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#<00F‰V);qwx#Vs27E/<7[\VxB#XJG^vL
0<7/1.D9EJ/fBH2lIJ
/f2O7l;oFHP;JKH29•0lV?H<K
/Jp\<K/J-WEF[\F<0l
27X\J<B#R/:YHvFJ/f[HIJ/f/=
/3;H[A&xFEE[H6:;?F3./<F
\0l27lH.B

J/fA<fHyŠ0<72[;[<7.27G;l9PK
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H|B#t72[/34^<^0<FX\H:\0l
27;o[b;`p\BJ/f/eAQH.
9GH77~:_HF7-FQ9jFF/•27G
^B72[J/f7H2;<0<3QF2F
RIFX\32^270`2lBYHvFRJ2[7BŠ
/MHJYH27R/7<K<-<N/MB
&' 
V?H<K/Jp\-4:;<;?
-;?-0<F3./<F_Q0j3@27X4\
0l7HJ@^0^B#;<H?&xF;`p\/34
/`U7;?R4~&Œ'•F#!V!F$ !"#F
w{wŽ,F27#!•,*c7Q:I7Q:/-7I
-7F27^;?7/D42.34<K/JF
0r[F227Iq?MsB
C3./Q7@2c;?;<H?&x~
()*+, +/'Hif\7•X427Q<KH\/J
;iI[1\F<K/`f-<<<K/JQ:F9
_^27[12[•<K/`9^9_^/:2.9
]H27-[Q:B
+0102/#?H-HFEF]H/`F3;6FA:27;R[
277G/=HB
3.4056/„[127E[F9_^27-oH/`9_^F/G
GFc27‘<e9]H;`;3TB
+7.8+9:/#j;?u/@7•_Q0j@^•^?
9]H•_Q0j270;?@9P06-7•A<;?@9P069
]H•u7-<FR0lF4F27G/@•j;?
u-<7A<fH9b_‘/GGc9]H•0=9]Hg<
c[1I-7•2Eo7•u;?2Eo27_^

E-]•27/<K/JB
+0+;:/m;?f9]HpFA<727f9]HcA<fH
u;?QF[-<KF-oH;F2EoA<7•E
27-oH;9]HpF_•u27/X9]HB
<7;FH?&xZBA<fHX4:p;4D4<c
;?B:7E;27<2^/3<K/JFF
347f-<F792:F2EoF:<99F/a27
;?u-nHd/];?<K/`27j<K/J
;<p\B
V?&x[/^-7F9]H273@;[
`;3T_</@7F/@H7F[12Ff^hF
0jA<27AX9/@7B'fTFH?SA<fH0r[
fH[F9_^F9]H<7279]HfB
V?&xA<fHA^/JB#;</GF^/J_/`9:34
p\F\/-27[1K;1B^
/J_/`^?<K/`2734jI0r2F9•
0lQ<K[]39_^g</@7qH-gM<M<;0g;sF9_^
/o0j;6qH-gM<M9<-s27b;g</@7qggg;M<M<;0g;sB^/JN_
/`;?-0<27\Y:9•0l/oj/@A
7F/@H7Ff^hFAX9/@7270jA<BV?&x
-A<fH^/J’F[^/J7/349•0lnHj
27u;?B
m!„#x…!ƒ,),|#x•
YH’FJ/fp\.H?p;4[-;`
;<p;`0<BV?H<K/Jp-
7q&xs_/`2;rI-7;<p;`R4I
;?~&Œ'•F%,“•”#F|)F•w'•)FC•–F27ƒ
#x•B
V?H<K/Jp-qC&xs_/`2;rI-
;<p;`~&Œ'•F),“ˆ!F#,”#•”F#—•wF#,

˜F27ƒ#x•q?MsB
3@9}E;<E\0lH?;?7;<
H?&xnHQ<Ip;`B
8#;o-\0l>-Hp;`
'o/ep;`27<DHJ^;d3H?&xFd=<p
;`7E@;?R4fH~V;-gF#-F\27•
7BVJp;`0<A<fHA7:R~`;3Tq27
1sF0<27-7q-7:DsBp;`/34_Q
0j;[A:-R~34FCr9]HFCr227Cr
B.H?&xF0<9b_/1/IA:7:-
7B?*MNo^A:7:;[A/f;?
<^B3^;[A/fFHp;?[-2.`;3TF
;?2UH-;<0<272.-7:/127<
27/1;I:B#[FA\;72Or9G•H:
;?\K27/J@9<2.X4:/127<27/1;I
?2}BCD2EF/Q9}7/oH-P/1B

m;?R4^/J
#;<;3T47F8R4>0D/oH[H:3@6;?
;<p;`P^/J2UHg<6\/=/34<K/`F/`
3.27D4nH5H=[1I-727p;40<
4EB8#R4>-GU7j1j;?B#^
d/A;nKA^-™T/oH7<;<7FSG6Hl[
H./34/e;FG9]HH./34.FG3TA77/34
<eH^4/fFG7\-<7-`FG-7/X
/@727G/@71A<7B?M’H[A^9<9<
Ip;`Hi;?^B%4RI9@/f7R7-
YH[R^\KIp;`An\6/@Fg
J27;i@7An6QRGo_/`;?7<<K
/J27;?7<1F;?7<<7<7A`2š<e

9GB
R0lFQ5.^78#K9<0<-Y/H\-™2i‡>?
@^p;`Go^A:/o?H;Q;T2?a/@
/3;9:0<B.H?&xFHp;?^/A<fH
.;?F/`UF3./</_^27j7:
^B
ˆ)C–)&x'›#œ'•„$,#,”!ƒ,!)ˆ)
<0D9\HK27R<K;^<FH?&x2Oa70c*HJ
p/`U2;?F3./<27j7:^Ba?
27<c/o-9}ždR/34?<2-0<B
H:oH?&x7/JcFAK1[H34;`
/XF-WE2^/F[bu0j27-WE-
;?-0<B:9m;`p\<7<H<H:
69G7An^H?9A3./=/34-oH/`27
\HR@v0j-q?MŠsB
/<KE;`p\<7</34H[;<:9
7A<fH~
<)<0lp;4
<•H@J
<wQR@9PK;
<#-0r[
<#-0r2270r
<%E-<K;o-27;o0Hl0j
)<0lp;4
3@[\/<K<0lp;4;<H?&xB#;iQHI
/<K/1[77nHE@^p;4X\B3@7
E;[\A:2;r;ifH~83T;<>*7HJ
Q;<0<G/HH[F-H27-Y=/K<0jp
\•87/7Y/J>*73T7;4<0jp\
H?F3P272;r=/K<•8GHa/K<KQ>*G

2;rI/K<;<2_gH_h27/_^2773Ta/K<:
<<K/Jj•278GH->*G2;rQRp\
c/17//1-27X4-`F/_^/XB
<+=18+=*>+?:
3@Nd_/`27/H\/J3[p\;<0<
An-40627/34BVJ;<6-
RIA3.-H@J7GHb0jd_/`KH2F3.
EFHl[F-<KFJH:F9]H;FQ9F\/
727-<K;</XI0jB
wQR@9PK;
#;<-QQRqc3@’/3@ysF3./<9}/34_/`F06
/34EF[]/34E27@J./34R<B3.
/<3T/349•0l;<H?&xfH2rHeF9:7f
-<Go\FH\/J<77/1/I/@7FT<77/@
7FXR;`p\27H\/J<KIp\B
•Q7Sp;4GH_/`H\/J3[27QAn63./<-
72.3./<JAJfH~Q:FH\/JEFR<K‘H\/J/
\FR2779B
#-0r[
3@Z/3@NH[A3.QR0r[/o_/`
090j9@AJI0<B•WEQR,qQR
;KsA<fHQRp;</<3T•X4A/f/`up
\279@/f;?•7/9GAn-WE/J=<
qA;9<;Hs/@•9•0ll2^/39@/f?_3@
FAo/fp1jq;;s27_GH/f0K•27:42.GH
7R/o_/`@J7RS30`2l-7B
#-0r2270r
3@’/3@ZH;?QR0r2270r
3..27Y;<<0`q/@/e7F/@7g<
2F/@A7F0jA<FAX9/@727/@;7sB-WE

QR;<-Q7A<fH9@/fG;?FQR06<0`F
/j7I/K<279•0l-WE52^8/eH?27<;<<7
AJ;?/@7>B•QR7D2.QR0r[P
;[9}?7[090j:DB
•<K;o-27;o0Hl0j
3@L;?A70Hl0j:DF/=/34[0F/fT/3;
@^X\27;?:4/ou3@;?B<7;F
3@7S/E/A3.:4-<K;o-FA<fH/`
U0jF3@3.j274E/13qx&,sB
p;`<7<
3@.J;?<0j;`p;`<7<Go9•0l
-42.H?C&xF&x27‘<e&xBVe0D0jQI/d
A3.3/=H[;<?MŠ39]H;/=/34HP;J
nHA<KH2;J@2^/p;`3~;o9]HF
A7F0`2lEH=F<e/X-27;`2r/T9]HB
6;`H79-H?&xHK
w3@\;`p\<7<<7<7/E27Go0j
/<[1[/Tj0j274EB•;o
-;[@v0j\0lH?7<^~
‰A•:<K/J/127<FcHR27Q<^34
0`2l;<0Hl/1[fH0j\0l&xFH;A?
NŸ;<XH\0<•lJ27<-<K/JI0<9<
2.06]I7FaGo<@’FŠŸ27^@FŠŸB^f
/13;<2rHJYHYc/91*272.0jGH\
R;A??Ta-<9B
‰A•#Y3Tf2:/13;<:•a4E;[7
9/:2.<K/J/1303.?\79:/`B
‰A•)HR<K/JAnH[12H\
/JDA27Q<\Y@A<:B
‰A•#lQ4EcFŠŸ/ŸHJYHF[lp

\B
@ABCDEFGH
I!

A7JKL.M6:N.,N*+(6+2J,O:6O*+P*/:=(KQ*+R6ST
;C<zg9\A^T-^[;[l?H-H)<<g•;9•
0lc-G?H-H3&xFp\F3./<27p;`B
;H:?H;3./<F <zg;9,BIF27H:HTd
/YHB
d_^HJ19/GF27/34;*)H/:/7I
*/GfBw1.9@AJ2 <zg;9I;<^/Q7
=9_^/34u:2.@9P/op\B
•<K7/J/34C20Ag*wGr/7GH9]H
FHJ;<A:/@2`<K/JR*;oP^AJEBC20_Q
0j-<K7/J2.dR-\2;`p\27I
72.-H/72:GB<K/JI/34;3PAJEX
2S27--RB`;3PAJER73T-h<9jduI7
/7-;<.347B
i;P7HJ8g>-R\GD9U;nHe0Du3PI
C20GoHJ9:2^/;3.Hb3bbG
2^/p\P^/J34@B•1/JA[
<7Fg79†979t9UIiB
8]HIdGoA7AP•72.^34/HA<;<
2rHJ1FEHRGo7H3T7>FC<;9¡;*;3PGH9]H
j]H<AF8d2Eo-:349]H.2.:/J<B
7AJ-oH;Gu/`-oH;=H9]HH7d9
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-™9j27<>27_Q0j26b<2;r=/K<B¤S/=
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o;£\<K/JIHJ0j0<B63Tc7H
2</-ž/`;n;^GYj;<2;/KF<F
HQO27/eA7G-73.;<c;3T4loB
•H
ˆ2[9<2`;R3T;<G6-H9~
Trách nhiệm và nghĩa vụ tài chính.#;HGU7o/34
\X4RF0<2779;[A<<4Ep27AQ
/:-<*27^/J7RjBU2lGU7G-Y
/3;uUj9j/n9<9:F/fTrA<2E/oH

[/2^/<K/JFRf[jHJj
F0\-<F]A`X-<K/JFG-YE;27--R
<7AJQ2[;<:b/K/34Hl[27Hl/R7R
B
Thống nhất mục tiêu kinh doanh với chiến lược phù hợp.wQ1Hl[7
EX\9b_Hl[g<@^F9<<^Q2[o/34
H\/J<@I727\Hl[77Iid/K
/347/GB
Thiết lập nhịp độ học tập một cách có hệ thống.'7GU7;oH
;3TiEp;4iGH27--R<6QF6
GH27rAB#;<;?u<K/JIcQ
27rAF3T;<1_/`;£Hl[771
/o/K/347B
Nhân viên đa vai trò.3T;<1G-H;j;<
H2l-0<-/o/3;:^/J;<H?&x~
&Œ'•F#!V!F$ !"#Fw{wŽ,27#!•,B\0l
@A;<&Œ'•*3A727<K/`-0<F<K/`
[1[2E270jA<3@;?-HK*Go0j;[-
HI7<K/`1F7QR0jA<F7<K/`\
277QR7f-<B\0l@A;<#!V!27$
!"#*3•AFu7f-<0j;[7\FAX9F
9_^g</<KF_HFu^34XoF,&LF2B2©*
Go_Q0j0j;[-HI3THF7u9_^F3T[
-<K9_^27-W939_^B\0l@A;<w{wŽ,27
#!•,*3/\347^Fo7;j-3
;6F/GG279b_g</<KF2B2©*3T/34_Q0j0j;[-
HI/K00`2l-7FAJQR2Eo27AJH
92Eo27E7GB
#K <zg;9FC20Ag2.37GH/:/7HJ;<A:AJ
E9_^/=G-H7H2PU2j[;[B<7;F;3.

/QAgcH^;d;?27/K7FR/7/=
d/346oA2A:-2j;i1
p\7~-;?F/3;9-F/aF27u0jB
Năng lực bẩm sinh.ˆ2[<2`;R3T;<73To/34
ŠYj9/Q;<277~
1. Năng lực giảng dạy:'Q2c7-WY2c7EB•WY0K\
7a<Q2[jHJH2lF7HHO-WY3@\F3.
0OQ2[oF279/GF/oijj7BE\79•0lv
/oH9F-oH;H\/JE\IQ2[27j/J/aA7
<D42.cQB•Y/3;2R0l<e-o3T
;<cA:loGo;db-<6i2[27<2[B
3T;<jl73T-o:B
2. Năng lực lắng nghe.';i7A-7<1/3;Q50€
o27-7<-[_g27<F/fT_Q0j/34oA2
/oHI3TGB'o;P73T;<7?-Yb
g27;?A7;£;7;i@7<B
3. Năng lực giao tiếp với nhà điều hành và đồng nghiệp:GA:/-[
/o<B3T;<~
M)7/349jRHI72[;<A/72]H^
Q27[HB
M%7[/3;I/B
MG-YX4-\/7B
MQAn<R\;<GHq;?A7F0j<Fis2.<
Q-R\qY;3F@F;</XP7F;[3sB
4. Năng lực sử dụng khiếu hài hước một cách phù hợp:^-™3T;<
77<S1G-73.27G-Y/3;Q7
3.27</dT/oH*0D/=G9j]A`;3.3]A`?B3T
;<-^73T73.^;<.i•;<HJ
GHŠ3T?R^9}G<eN3T-9†97p;4;<A^-™T
/oH7<B

5. Năng lực quản lý mâu thuẫn trong nhóm và giữa các đồng nghiệp:'-/o
_Q0j0jp\7-d7<SlJ27<
:-WEI0r[2E27@^\0lFH7Grl
J27<HQO6<3TB3T;<773TG
-YHQO[H;i;<GH276Q*
-AnHbH7Anp;4GR_Q0jHJR<e
R/oGo//:^B
',§!ª)'()
7/7Y/J73T=/K<;<X\/3;/`[0
f7[1/oK<;9j/XB7/7Y/J73T`
3P^c7^AKI0jF272?FiG;
H_gH_h27u-/X0<GH-0j/_^B@
6F7/7Y/Jr/;?/X[=/K<^;[
27XA2.7u^03.F<KA5;7<F-G-Y;<;?
jFbHAb@J7R;<;?27]A`@^X
\<;?;o-B
S:33T;<Fji7/7D47/2D
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)H/:'7_^F`;HH9H/:<K/`
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VJ[]/7/7579•0l3./<~8#-H
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0lJ/fB
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2\j/X@^Fdu/R\KIp
\27[-fj-0<HJB„:/1;;i
;<-Q77a0jF;</G_/`HFHl[F@^F4
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3@^F;?FQjF2734B7/7V G
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27<HJ<eh/</34/`2?[e}2.GH-0<

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H?&x<AJ^03.@7aoHJ9:A3.@A;<
;?0j\0lH?&x272.9]HQ:[B
w3@277/J34I7/7Y/J
#;</<K7I0jFH2l;i^7g<-`/J27d
/]</XB
7/7V jH-2.H?FH-2.3T;<27GH
-2;?QR*-;<y1Bm;?7j
71;<y1[FJ[H227/:2.72[
;<GH-F2717H2•7;<J[H22
7/:2.72[;<GHa/K<B)H/:0j9}7H2<7T
277/7V 9}07HJ1T7H2/o;j-oH;/J
27;79<??j71B
7/7V 9}07T?Ho3@\X406jF
06[]27069<9-F27i^EAQR<7
a2;`AHe3HJ@J/=/34_/`B7/7V Ab/1
_Q0j@9P</X@^AnE\;</X
3T_[2@JGoGF/XH<H:270j-T
j0jB
7/7%%-H27<J4IGH-FA5
AXX-I7/727-/13TQIiBi
3T-_h/RjI06AP2?i-o06/34
E37<27i<QRaj--d0j*\-
-Ab/1B
)-I7/7Y/J
#;<-Q7I0jF;iQHE;27<?HoR^[/.6
0r[F2270r•<KA5-G-Y;<;?
-•273[/XB
#;</<K:I-Q7F71F7/7V 07T
D2.GH-?Ho2A3.@A/oK<;[2EF

2F27H<H:F9/G9•0l-\7/o<0lQ2[F
/f^<-27]A`<i-\26/X/=/340j
/<;3.;<p\B
7/7V 1/3;•<GH-2/`27-
F/fTS1/13T?HoHF\jI/X/=
/34-`B7/7%%?aQH/8->F\-
QH/\K<0jH:7j:B7/7%%9•0l
3@-HAbAJAnAb/1^0jDHJd27
l;o-0j-^B
{„C-)®VC-•¯)Ž#
;C<zg2.377/7Y/J27C20Ag;<2;r
3T;<-[HH/:0j`;HR22ji
AJD4<GHr:IA/7B
/7G;H;79<27/J0j;<;?j
B';i^7_Q0j/JSD4fHAJ=
/K<F63TG;H:D;<2_/`/X;<
p\B
VJjKA^-™E/<77<7;<A/73TGHJ9:7
2[-G1p;427-/3;9UžbB'G7u0<2?
9</;i^/:2.;27C207ji/34AJr:<
A/7*/G76AJG-Yu27;•<A
/7nHH927p;4;?;o-0jBCj;[6-R
27-\G/34;<AX<E234p\;3./G
IC20FC2027;/=ji;/3472[r:;<A/
7A<fHC<;9FV;27H0Vg99gg;FwG)H/:V;-g277
72[QYH;<@^X\B
GA:[R;iH73T;<27AJl;0j1_gH
_h-jiAJr:7~-HEoF/JF-WY<
27-Y;b;:B
•HEo

•H/34_/`g<Q27g<EoB#;<Hp;3T4F/
;i13u-7EGHA<fH~
Mức độ quyền lực.GHa/K<A<fH72[GDH\
/Jj;<@^Bi763T9†97QAXf7[
IGHH?<2-0jF2773T7/349jRH
cA/7^;[B
Quan hệ liên chức năng.VJ72[A/773T_Q
0jH:2?2šB3THRj^9}o/34
\<K/JI<7AJ0<27;oH:42.
AJ=/K<rA\Y-B
Đóng góp kiến thứcBoA9Q9b2/oH;3./Q;<JAJ7:
2D;i*-a7/oH2;?;o-0<I
H7r7f;<@^;3.6/XB6/oH
7GoGHe:27_^•372[GHa/K<D4Go
QAn/GG-\27oAIiAna<5/J
-;h38d/=c•7H;f>B
#/J
#72[A/7-1;A7-oH;QHu/o_/`_gH
iG/J/d/b-F[i1/34AA7-oH;
/@B'1[Fi1H€0`2.J\8P/Q-Gp<
6H>B#\FiG<<F\_•;<--X
27D4B#\AFi763TG-YH.B
•WY<*\_•
VJGHa/K<A/e;`/JiE20j&xAn
/3;H;3TiEB1E;i_gH_h-™2i27_
/`;£;7FR_<K?2719^f1/op;4;o
-0jBwfG;`^Go7[A?Fu-/:<K97i
qiGHsBE[A?/`;n72[GHa/K<bH
/34X2[2EF/=E409Q5-oH;/:2.
GH-F279†97[\</o-oH;R:^I0jB

u-9}/343K/o9•0l;<;3T4<3š-
1/3;/`/ol;o-0jB°-a/34/3;9-/=
j/:<K27[A?B':<K97ia/@7/3;Q527
<EHJj<eg<-<K/=/;BVl[/@a7/o
o;£/oHIGH-;[1<HF-B
<+3.U.MM:3:V0JW6SX*S9:
7=/K<<;n0<79:9G;[AT2j-G-Y?
7G-Y;o;<H;3T-0<7B=[Hd
2.RH?•71;b;:?7YžF2?72[;<
GHa/K<1GHE;j2H\/J<7<hBw3@3
0;?dEHJ-<.K<7B6730
;?3T_gH_h<K/J7-3@6A3.;<
;?Bi90<c/oH:BiGo[-H:
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-3P/:B<7730;?rG730\
YFiR73TH9HJ27-2jF_Q0j7SA<227^H
•1rKI.B¨HJ9:^/J?GH7273T/34<
7pjnH;9jp/JF27/QSR7HJ;<6/X.
/1[/34_gH_h;<HJ0j&xB
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GHa/K</7A<fH%9<<-g;FH/:7RF#H)<<0«;g0*
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%-±®V#,”#•”C-|
.72[/34jifH;FC20F%9F#H27¢HFH2l/1
[IGH7i;GH-0jD4BGH79}9•0lT
27<2QR2^/p\27X44u/XB):
3^9-;i-F/`3.;£;7^7i;6
3T85^279^>B•Hj<^GA::7H

[7I0jF/G7~-H2^/F:QF
:‘-kE7H2F27-YE06B
•H2^/
GH-A<fHR^HJ72[r:G-Y7Q
R9Q@27@9<2.72[-;<-QI0jB•
Hjq2.[b_Hi3wQRp;`27
%<KA5Z„:%=R••<F°-•7FwQRF#;3T%jF#R
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;?g<\jTFAo/f19^F27Ao/f_K•lQ
R;?37\*/127<*9_^*/1;*-7
q,w&9sF0r;`F27A/f[\Ys/op;4GH-a;
[Q:;€Ic2^/F_/`270j/<
R_@;`27/JEF2./`B
Q
#3TGA::Q1_gH_h-ji72[<GH
-BwKH2/1[1_gH_h7'•%¥•)27'•#—B„:
'•%¥•);<KH27H[63TR_gH_h9:27
QH/uUIdB#;KFHe'•#—?0D/oH[6
3Ta_gH_h:<3T;</XBwKH2\1_gH_h7
,#,”#27#²)m!BVe,#,”#;<KH270D/oa6
3T_gH_h??c6@9PF9/G//-ETX4
2.BVe#²)m!F34KFH[63T_gH_h
??HJ<70F27//-E0j27<E/`2_3.
BwKH2\A1_gH_h7¥³)(,27¥³))&Œ,BVe
¥³)(,0D/oH[63T3TG89U3.J>27
3T73TRGFRH;<GHB34KF¥³))&Œ,0D/o
a63T8G9U3.<K>F3T/3;u-0D/d9F27
i3T/3;27GoQ/J/72[;<GH
-WY<AnTGB¥³)(,G/34jTT

<K/JQF;<-/G¥³))&Œ,KG/34j;<
<7AJGHBwKH2\3/34E;27<^/J#²ˆB^/J7o
H\/JX\PHJHe27X\e}PHe-B
Ve0D6:Q7G2tR;iF9<2_gH_h9jr4
I72[;<GHGod;/3499GXAB9G/1
[di78%=/K<I/J>*\7X4/e/oH$V
#—F#²)m!F¥³))&Œ,27#²ˆ5t<FGH7Go/3
;3@;?D43K-X4/I/oA<2E/oH
;3.A/7;</<K:B9G\di78AQ
R>*\7X4/e/oH'•%¥•)F,#,”#F¥³)(,27#²
ˆe}FGH7106273Tdd-/:He2.A
/7F63TH:/3;u-<e/`B
:~-kE7H2
#;<r7H2IQ2[3TG^HAo8w13P<Q
2[7H2El7/347H[H2H.©>'d3/
IAKFHp7;<0jp\<7</p;4/3;
/`•Hp/`9/G/;P7HJ1;<7g<F27\
3</A3.:DB7S:3i/K9:FAK1o
QF;3.-AKGoAb/1jhR/K9:/@•
27AK-7HA7E27?;^-GGog<-`B#3@j32EF
GH--<77H2l;<0j?i;^-GGo]
A`</`g<B
#E06
':D13u-ji72[<GH-7-Y
E06BVe0D/7-0€oF[SGHJ9:7Hu1_gH
_hB^//1[[/06B#;<Hp/<K0jF8-:>
8A>9}/34;2^c:/o06FGo03.0K;R
c:9_^F-<06FA<<[]B^/\[
/-YEB#72[;<GH1E06;j
F/fT/;?[106_•u@27E@B

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#X34
#X34X-??-0<27;K-0<
;<HJH;3TK;/\1-7279<92./:
IK;B
„:@A/1[IA#X347AH[<K/J-
0<FH0<F<K/J-0<I0<27<7H
;3T-0<K;I0<B'GR7H77
u0<1;o0j;[30Ii<e;d;c7<K
AHG;<T<FA.2767^T-
;<B
QR´&#qHK‘/oH‘@J‘\s7HJf
-H[H:60<27`;3T0<B#;3.[F

G2K;/oHHKI9<2./:I;j276/oHr
9GB/GFAQR7S0j/<3.;o27\
0<Go234/:IAnK;B?XoFAQR
´&#77-/@afHA:1F[F/:2.60<
./U2j?/QK77-\K2.2Hp9
]HR<e`;3Tl2lB
VJ1-;<#X34R7A/_^;`F;</GH
;`K;IHJ0<c/oHI-7BQ
HJ/_^;`:79joA9Q9b2[1-0<IHp-
7<eQ-d-7.B
R0lFHJ3w;<g;‰)HAgF2.KH2A9]H[0D;JF
I7At.FGo_gHH:2.´MV;7
_\/2./_^;`IGF0j;[6[1loI´MV;2
7^B¨^/J-F-;oHJ/_^;`;[A<
HK3.7Q:l2l0Qj]H277At5?
GGo_´MV;;<A/_^;`3787At.>B
6[13T;<HJA/_^;`7F^349
]HF-WEF/GGF/HA<<7FT/e7FH:
34F270`2lY3u7f-<B'_^;`I
-73T7;j/34?H^;<4/f<e#5
EH\/J0`2lB
:;i9DI3476:7
;i272^/-0<@AB
„:7;iHN/ŠA9:IE;27<7
IHJX\Bq#7/34/`U7;oHK*-a79:
9GBs
#H<K/Jp\_/`6:7@A
;<<K/Jp\A<fH~<7EFR<K27-
Y/\FRp\F27u79B
62^/-0<@A<^\HJ0</3@/1

2.6\/o/K/34c:7HJB#;<HpKH;DF
H\/J9^9<99}/34/7A^4F3@/3@FG4F<e234
;JBfI6/oH7-/34]GB-2jR4
/o/A<fH-<K-0<7YHF/-0<7uF
A<<7YHFQR;[zgAFA<<3T[•F279j;</X
3T_[IB
#E/<7 <zg;9,F#X34
C3./Q7/oHXAEIX34< <zg;9cAA<<?
?-0<0<GHKQ;oB
H[??-0<
<zg;9,B7HJE/<7;`k/M0O/1.;<AU2j-
0<~Aj]HqE/<79]Hj]HsFA`iqE
/<79]HsF270`2l-0<qE/<79]HA26sB
#E/<7j]H <zg;97HJ7^bVW0O/1;<2-
0<9]H<^`3@27/KF270`2lup;4FA
tFAt;jF27U2jJRIB•7A<fH
g;F´MV;F;H;-FH<Cg2g;9FD7?•7j
]H/JE2777/e9B