slide tiếng anh chuyên ngành kinh tế business leader u10-conflict_final
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (2.23 MB, 30 trang )
1
“ Smooth seas do not
make skilful sailors”
African proverb
People do not learn to be good at their jobs if
things always go well; a certain amount of
difficulty or conflict can be a positive thing.
2
3
unrealistic
flexibility
communicating
personnel
management
4
Listening A.
Listening A.
Unrealistic expectations about what a
contract can deliver
Lack of flexibility
Lack of communication
Differences of opinion about how an
arrangement is meant to work
Changes in personnel or management
structures
A machine component falling
A specification not being thought through
5
6
The three elements:
1)Creating focus (i.e. ensuring that there is a full and
frank discussion with the parties in dispute about the
issues as they understand them)
2)Creating the right atmosphere for difficult
conversations to take place (in other words, creating
an environment for the parties to discuss difficult
issues thoroughly)
3)Making sure that the decision-makers are willing to
get involved in the meditation process
7
8
READING
READING
CONFLICT MANAGEMENT
CONFLICT MANAGEMENT
1- What qualities does a mediator need?
Patience
Determination
Detachment
Confidence
2- How can disagreement be a positive thing?
Disagreement might have enabled the
participants to see different aspects of the
subject that they had not considered before.
9
10
