operations strategy ebook
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Ted James
Operations Strategy
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Ted James
Operations Strategy
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3
Operations Strategy
© 2011 Ted James &
bookboon.com
ISBN 978-87-7681-828-9
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Operations Strategy
4
Contents
Contents
1 Introduction 7
2 Dening Operations Strategy 8
2.1 What is Operations Management? 8
2.2 e Role of Services in Operations Management 8
2.3 What is Strategy? 9
2.4 What is Operations Strategy? 10
3 Operations Strategy Formulation 11
3.1 Hill framework for Operations Strategy Formulation 11
4 Lean Operations 13
4.1. Eliminate Waste 13
4.2 Involvement of Everyone 14
4.3 Continuous Improvement (CI) 14
4.4 Implementing Lean 14
5 Business Process Reengineering (BPR) 17
5.1 Implementing Business Process Redesign 17
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Operations Strategy
5
Contents
6 Enterprise Resource Planning (ERP) 20
6.1 Manufacturing Requirements Planning (MRP) 20
6.2 Manufacturing Resource Planning (MRP II) 22
6.3 ERP 23
6.4 Web-integrated ERP 24
7 Quality 25
7.1 Dening Product Quality 25
7.2 Dening Service Quality 25
7.3 Total Quality Management (TQM) 26
7.4 TQM techniques 28
8 Agile Operations 30
8.1 Agile Supply Chains 31
8.2 Lean Supply Chains 31
8.3 Leagility – Combining Lean and Agile 32
8.4 Mass Customisation 32
8.5 Quick Response Manufacturing (QRM) 33
9 Project Management 35
9.1 Executing Projects 35
9.2 Network Analysis 37
360°
thinking
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