Administration Guide
View Manager 3.0.1
VMware, Inc.
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Palo Alto, CA 94304
www.vmware.com
2 VMware, Inc.
View Manager Administration Guide

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Administration Guide
Item: EN-000083-01
VMware, Inc. 3

Contents
AboutThisBook 9
1 Introduction 11
OverviewofViewManager 11
ViewManagerFeatures 12
ViewManagerComponents 14
SystemRequirements 14
ViewConnectionServer 15
SupportedOperatingSystems 15

Prerequisites 15
RSAAuthenticationManager 16
OperatingSystemSupportforInstalledComponents 16
OperatingSystemSupportforWebComponents 18
ViewAgent 18
ViewComposer 18
VolumeLicensingandWindowsVistaUltimate 19
ViewClient/ViewClientwithOfflineDesktop 19
RemoteDesktopConnection 19
ViewClientwithOfflineDesktop:ProductCompatibility 19
ViewClientwithOfflineDesktop:SupportedGuests 20
ViewClientandViewClientwithOfflineDesktop:MMR 20
ViewPortal 20
MacOperatingSystemSupport 21
USBSupport 21
VirtualPrinting 21
ViewComposer 21
SQL 21
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2 Installation 23
OverviewofViewConnectionServer 24
ViewConnectionServerInstances 24
ViewLDAP 25
PreparingforInstallation 25
StandardServerInstallation 26
ReplicaServerInstallation 27
SecurityServerInstallation 29
FirewallConfiguration 32

ExternalURL 34
OfflineDesktop 35
RDP 35
VirtualCenterPermissionsforViewManagerUsers 36
InitialViewManagerConfiguration 36
ViewConnectionServerBackup 38
3 ViewAdministrator 41
OverviewofViewAdministrator 41
DesktopsandPoolsView 42
ConfigurationView 45
EventsView 47
4 VirtualDesktopDeployment 49
OverviewofVirtualDesktopDeployment 50
DesktopSources 50
DesktopDeliveryModels 51
PreparingtheGuestSystem 52
InstallingtheViewAgentontheGuestSystem 52
UsingtheViewAgentonVirtualMachineswithMultipleNICs 53
IndividualDesktops 54
DeployinganIndividualDesktop 54
AutomatedDesktopPools 56
VirtualMachineTemplates 56
CustomizationSpecifications 57
DeployinganAutomatedDesktopPool 58
ManualDesktopPools 62
DeployingaManualDesktopPool
63
EntitlingaDesktoporPool 65
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Contents


SearchingDesktopsandEntitledUsersandGroups 65
WorkingwithActiveSessions 67
DisablingViewManagerandDeletingObjects 67
DeletingViewManagerObjects 68
5 ClientManagement 69
ViewClientandViewPortal 70
ViewClientPolicies 71
ClientConnectionsfromtheInternet 71
OverviewofClientConnections 72
Generatinglocked.propertiesAutomatically 74
Configuringlocked.properties 74
CreatingSSLServerCertificates 75
CreatinganSSLCertificate 77
ValidatingtheSSLCertificate 78
UsingExistingSSLCertificates 81
ExportingfromMicrosoftIISServer 81
SmartCardAuthentication 82
SmartCardHardware 82
ObtainingaRootCertificate 83
ExportingaRootCertificatefromaUs
erCertificate 83
TrustHierarchies 84
AddingaRootCertificatetoTrustedRootsonActiveDirectory 84
CreatingaTruststore 85
EnablingSmartCardAuthenticationontheServer 86
ConfiguringaStandardorReplicaServer 87
ConfiguringUserProfiles 87
RSASecurIDAuthentication 88
ViewClientCommandLineOptions 89

VirtualPrinting 90
6 ViewComposer 93
OverviewofViewComposer 93
LinkedCloneDesktopDiskUsage 95
StorageOvercommit 96
DesktopRecomposition 96
SourceVirtualMachine 97
DesktopRefresh 98
DesktopRebalance 98
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PersistentandNon‐PersistentDesktops 101
QuickPrep 102
PreparingVirtualCenterforViewComposer 102
AddingtheViewComposerServicetoVirtualCenter 103
DomainUserforViewComposer 103
VirtualCenterUserPermissions 104
LocalSystemAdministrator 104
CreatingaDatabaseandDSNforLinkedCloneDesktops 104
PreparingaParentVM 106
DHCPLeaseRemoval 107
InstallingtheViewAgentontheParentVM 107
CreatingaParentVMSnapshot
108
DeployingLinkedCloneDesktopsfromViewManager 108
Refreshing,Recomposing,andRebalancingLinkedCloneDesktops 116
UsinganExistingLinkedCloneDesktopDatabase 120
7 OfflineDesktop 123
OverviewofOfflineDesktop 123

OfflineDesktopLicensingandVirtualCenterAccess 126
Storage,Communications,andSecurity 126
TunneledCommunicationsandSSL 127
OfflineDesktopPolicies 128
SupportedDesktopTypes 128
AdditionalConsiderations 128
ViewClientwithOfflineDesktop 129
CheckingOutaDesktop 131
OfflineDesktopStatus 131
ClientConnection 132
RemovingAccess 133
RollingBackaDesktop 133
8 ComponentPolicies 135
PowerPolicy 135
PowerPolicyinAutomatedPools 137
PowerPolicyExample1137
PowerPolicyExample2138
PowerPolicyExample3138
ClientPolicies 139
ConfiguringandApplyingClientPolicies 140
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Contents

GroupPolicyObjects 142
ApplicationofGroupPolicies 143
ComputerConfigurationGPO 143
ViewAgentConfiguration 144
ViewClientConfiguration 145
ViewCommonConfiguration 147
ViewServerConfiguration 148

UserConfigurationGPO 148
ViewAgentConfiguration 148
ViewClientConfiguration 149
9 UnifiedAccess 155
PrepareMultipleBack‐EndMachinestoAccessRemoteDesktops 156
DesktopParameters 156
InstallViewAgentonanUnmanagedDesktopSource 158
AddandChangeDesktopSources 159
EnableorDisableaDesktop 163
EntitleUsersandGroupstoaDesktop 163
AddorRemoveaDesktopSource 163
ChangeanIndividualDesktopSource 164
DeleteaDesktop 165
UnregisteraDesktopSource 165
10 Troubleshooting 167
CollectingViewManagerDiagnosticInformation 167
UsingtheViewManagerSupportTooltoCollectDiagnosticInformation 168
UsingtheViewManagerSupportScripttoCollectDiagnosticInformation 168
ViewComposerSupport 169
UpdatingSupportRequests 170
FurtherTroubleshootingInformation 171
Glossary 173
Index 177
View Manager Administration Guide
8 VMware, Inc.

VMware, Inc. 9

Thisguidedescribeshowtoinstall,configure,anduseVMware
®

ViewManager,
includinghowtoinstallthevarioussoftwarecomponents,howtodeployservers,and
howtoconfigureandconnecttovirtualdesktops.Italsodescribeshowtosetupload
balancingandsecurity,supportedoperatingsystems,andthinclientdevices.
Thischapterincludesthesetopics:
 “IntendedAudience”onpage 9
 “DocumentFeedback”onpage 9
 “TechnicalSupportandEducationResources”onpage 10
Intended Audience
Thisbookisintendedforanyonewhowantstoinstall,administrate,orconfigure
View Manager.TheinformationinthismanualiswrittenforexperiencedWindowsor
Linuxsystemadministratorswhoarefamiliarwithvirtualmachinetechnologyand
datacenteroperations.
Document Feedback
VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhave
comments,sendyourfeedbackto
About This Book
View Manager Administration Guide
10 VMware, Inc.

Technical Support and Education Resources
Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.
To accessthecurrentversionofthisbookandotherbooks,goto
/>Online and Telephone Support
Touseonlinesupporttosubmittechnicalsupportrequests,viewyourproductand
contractinformation,andregisteryourproducts,goto
/>Customerswithappropriatesupportcontractsshouldusetelephonesupportforthe
fastestresponseonpriority1issues.Goto
/>Support Offerings
FindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds.Goto

/>VMware Professional Services
VMwareEducationServicescoursesofferextensivehands‐onlabs,casestudy
examples,andcoursematerialsdesignedtobeusedason‐the‐jobreferencetools.
Coursesareavailableonsite,intheclassroom,andliv eonline.Foronsitepilot
programs andimplementationbestpractices,VMwareConsultingServicesprovides
offeringsto helpyouassess,plan,build,andmanageyo
urvirtualenvironment.
To accessinformationabouteducationclasses,certificationprograms,andconsulting
services,goto />VMware, Inc. 11

1
ViewManager3.0.1isaflexibleandintuitivedesktopmanagementsolutionthat
enablessystemadministratorstorapidlyprovisiondesktopsandcontroluseraccess.
ClientsoftwareconnectsuserstovirtualdesktopsrunningonVMwareVirtual
Infrastructure,ortophysicalsystemsrunningwithinyournetworkenvironment.
Thischapterprovidesabriefoverviewofthefeaturesof
feredbyViewManagerand
describesthesystemrequirementsforinstallingandrunningthesoftwarecomponents
associatedwiththisapplication.
Thischapterdiscussesthefollowingtopics:
 “OverviewofViewManager”onpage 11
 “ViewManagerComponents”onpage 14
 “SystemRequirements”onpage 14
Overview of View Manager
ViewManagerintegrateswithVMwareVirtualCenterinordertoallowadministrators
tocreatedesktopsfromvirtualmachinesrunningonVMwareESXserverandthen
deploythemtoend‐users.Inaddition,ViewManagerutilizesyourexistingActive
Directoryinfrastructureforuserauthenticationandmanagement.
Onceadesktophasbeencreated,Web‐ba
sedorlocallyinstalledclientsoftwareenables

authorizedend‐userstosecurelyconnecttocentralizedvirtualdesktops,back‐end
physicalsystems,orterminalservers.
Figure 1‐1showsahigh‐levelviewofanexampleViewManagerenvironmentandits
maincomponents—thesecomponentsaredescribedinmoredetailinlatersectionsof
thisbook.
Introduction
1
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12 VMware, Inc.

Figure 1-1. Example High-Level View of a View Manager Environment
View Manager Features
ThemajorfeaturesofViewManageraredescribedbelow:
 Enterprise‐classconnectionbrokering—ViewManagermanagestheconnections
betweenusersandtheirvirtualdesktops.WhenusersconnecttoViewManager,
thevirtualdesktopstheyareauthorizedtoaccessaredisplayed.
 “Smartpooling”capabilities—Arangeofpersistentandnon‐persistentpooling
capabilitiessimplifiestheprovisioningandmanagementofcentralizeddesktops.
network
ESX hosts running
Virtual Desktop VMs
View
Connection
Server
View
Administrator
(browser)
VMware VirtualCenter
Management Server
Microsoft

Active Directory
network
Windows
View Client
Mac
View Portal
Linux
View Portal Thin Client
virtual desktops
ESX host
VM VM VM
VM VM VM
virtual machine
desktop OS
app app app
View Agent
VMware, Inc. 13
Chapter 1 Introduction

 Flexibledeploymentoptions—ViewManagercomponentscanbedeployedina
varietyofconfigurationsandtodifferentpartsofthenetwork,whichimproves
security,scalability,andreliability.Inaddition,multipleVirtualCenterserversare
supported,andViewManagercanscalehorizontallytosupportmanyvirtual
desktops.
 Highavailability—Serverscanbeclusteredforhighavailabilityandscalability
withautomaticfailover.Theseserverscanalsoleverageindustry‐standard
load‐balancingsolutions.
 IntegrationwithMicrosoftActiveDirectory—ConnectiontoActiveDirectory
allowsyoutolocateuserandusergroupaccountsanduseauthenticationfeatures
inordertocontrolwhichuserscanaccessvirtualdesktops.

 SeamlessintegrationwithVMwareVirtualInfrastructure(VI)—Workswith
VMwareVirtualCentertoprovideadvancedvirtualdesktopmanagement
capabilities,suchasautomaticsuspendandresume,whichreducesthememory
andprocessingpowerrequiredtohostvirtualdesktops.
ByleveragingthecapabilitiesofVMwareVirtualInfrastructure,desktopscanrun
evenwhenserverhardwarefailsandre
coverquicklyfromunplannedoutages
withoutduplicatehardware.
 Secureaccess—Optionalsecureencapsulationcapabilitiesallowallnetwork
connectionstobeencrypted.
 Supportfortwo‐factorauthentication—WithRSASecurID,accesscontrolis
strengthened.
 USBclientdeviceandvirtualprintingsupport—USBdevicesandprinterscanbe
locallyconnectedtoclientsyetaccessedfromavirtualdesktop.
 Web‐based managementuserinterface—AWeb‐basedadministrativeconsole
allowsvirtualdesktopstobemanagedfromanylocation.
 Supportfornon‐VIsystems—physicalmachinesorterminalservicessystemscan
bealsomanagedbyViewManager,ensuringaseamlessintegrationofexisting
architecturesintotheVDIenvironment.
 Scalablevirtualinfrastructure—linkedclonetechnologyallowsmultipledesktops
tobedeployedfromasinglebaseimage.Subsequentchangestothisimagecanbe
automaticallyproliferatedamongstalldesktopsinlinkedclonepool.
 ViewManager3.0.1isafullyinternationalizedproduct.
View Manager Administration Guide
14 VMware, Inc.

View Manager Components
ViewManagerconsistsofthefollowingmajorcomponents:
 ViewConnectionServer—asoftwareservicethatactsasabrokerforclient
connectionsbyauthenticatingandthendirectingincomingremotedesktopuser

requeststotheappropriatevirtualdesktop,physicaldesktop,orterminalserver.
 ViewAgent—asoftwareservicethatisinstalledonallguestvirtualmachines,
physicalsystems,orterminalserversinordertoallowthemtobemanagedby
ViewManager.TheagentprovidesfeaturessuchasRDPconnectionmonitoring,
virtualprinting,remoteUSBsupport,andsinglesignon.
 ViewClient—alocallyinstalledsoftwareapplicationthatcommunicateswith
ViewConnectionServerinordertoallowuserstoconnecttotheirdesktopsusing
theRemoteDesktopProtocol(RDP).
 ViewClientwithOfflineDesktop—aversionofViewClientthatisextendedto
supporttheOfflineDesktopfeaturewhichallowsuserstodownloadvirtual
machinesandusethemontheirlocalsystems.
 ViewPortal—aWeb‐basedversionofViewClientsupportedbymultipleoperating
systemsandbrowsers.
 ViewAdministrator—aWebapplicationthatallowsViewManageradministrators
toconfigureViewConnectionServer,deployandmanagedesktops,controluser
authentication,initiateandexaminesystemev ents,andcarryoutanalytical
activities.
 ViewComposer—asoftwareservicethatisinstalledontheVirtualCenterserverin
ordertoallowViewManagertorapidlydeploymultiplelinkedclonedesktops
fromasinglecentralizedbaseimage.
System Requirements
Thefollowingsectionsdescribethehardwareandsoftwarerequirementsforthemajor
componentsprovidedaspartofViewManager.
N
OTEVMwareincludescertain“experimentalfeatures”insomeofourproduct
releases.Thesefeaturesarethereforyoutotestandexperimentwith.Wedonotexpect
thesefeaturestobeusedinaproductionenvironment.However,ifyoudoencounter
anyissueswithanexperimentalfeature,weareinterestedinanyfeed
backyouare
willingtoshare.Pleasesubmitasupportrequestviathenormalaccessmethods.You

willreceiveanauto‐acknowledgementofyourrequest.Wecannot,however,committo
troubleshoot,provideworkaroundsorprovidefixesfortheseexperimentalfeatures.
VMware, Inc. 15
Chapter 1 Introduction

View Connection Server
ViewConnectionServerisnotsupportedonserversthathavetheWindowsTerminal
Serverroleinstalled.RemovetheWindowsTerminalServerrolefromanyserveron
whichyouwillbeinstallingViewConnectionServer.
ViewConnectionServerrunsona32‐bitor64‐bitdedicatedphysicalorvirtualserver
withthefollowingspe
cifications:
 PentiumIV2.0Ghzprocessororhigher—dualprocessorsarerecommended
 2GBRAMorhigher—3GBRAMisrecommendedfordeploymentsof50ormore
ViewManagerdesktops
 Oneormore10/100Mbpsnetworkinterfacecontrollers(NIC)—1GbpsNICis
recommended
Supported Operating Systems
TheViewConnectionServercanbeinstalledonthefollowing32‐bitoperatingsystems:
 WindowsServer2003R2StandardEditionwithSP2
 WindowsServer2003StandardEditionwithSP2
 WindowsServer2003R2EnterpriseEditionwithSP2
 WindowsServer2003EnterpriseEditionwithSP2
Prerequisites
ViewConnectionServerhasthefollowingprerequisites:
 AvalidlicensekeyforViewManager.Thefollowingtypesoflicenseareavailable:
 ViewManager
 ViewManagerwithViewComposer
 ViewManagerwithViewComposer,andOfflineDesktop
 VMwareInfrastructure 3.0.2(supported)orVMwareVirtualInfrastructure 3.5

(recommended).BothESXandESXi 3.5aresupported.
NOTETheabovespecificationsapplytoanyadditionalViewConnectionServer
instancesthatareinstalledinyourenvironmentforthepurposesofhighavailabilityor
externalaccess.
N
OTEVMwareInfrastructure3.5U3isrequiredinordertousetheView
Composer(linkedclone)andOfflineDesktopfeatures.
View Manager Administration Guide
16 VMware, Inc.

 HostoperatingsystemsforstandardorreplicaViewConnectionServerinstances
arejoinedtoanActiveDirectorydomain.ThefollowingversionsofActive
Directoryaresupported:
 Windows2000ActiveDirectory
 Windows2003ActiveDirectory
 Inordertoapplycustomizationspecificationstostandard(non‐linkedclone)
desktoppools,MicrosoftSyspreptoolsmustbeinstalledonyourVirtualCenter
server
RSA Authentication Manager
ViewConnectionServerhasbeencertifiedwithversion6.1and7.1ofRSA
AuthenticationManager.OtherversionsofRSAAuthenticationManagerthatare
compatiblewithversion6.1arealsosupported.
Operating System Support for Installed Components
Table 1‐1describesthesupportofferedbyvarioustypesofWindowsoperatingsystem
tothelocallyinstalledcomponentsofViewManager.Foreachofthesecomponents,
only32‐bitsupportisoffered.Anyadditionalenvironmentalrequirementsofthese
componentsaredescribedinsubsequentsections.Thecolumnsrepresentedinthis
tableare:
 ViewAgent—referstotheViewAgentservicethatisinstalledonaViewManager
desktop.Theentriesinthiscolumnaretheoperatingsystemsthatcanbemanaged

byViewManager.Thecolumnisdividedintotwosub‐columns:
 Virtual—referstothevirtualsystemssupportedasguests.Thesesystems
couldresidewithinVirtualInfrastructurewheretheyareprovisionedand
managed,orcouldexistasstandalonesystemswithinanotherVMware
applicationsuchasVMwareServer.
 Physical—referstothephysicalsystemssupportedasalternatemultiple
back‐ends,includingterminalservers.
 ViewClient—referstotheViewClientapplication.Theentriesinthiscolumnare
theoperatingsystemscapableofinstallingandrunningthisapplication.
N
OTEViewConnectionServerdoesnotmakenorrequireanyschemaor
configurationupdatestoActiveDirectory.
VMware, Inc. 17
Chapter 1 Introduction

 OfflineDesktop—referstotheViewClientforOfflineDesktopapplication.
The e ntriesinthiscolumnaretheoperatingsystemscapableofinstallingand
runningthisapplication.ForalistoftheViewManagerdesktopsthatcanbe
downloadedandusedinanofflinecontext,referto“ViewClientwithOffline
Desktop:SupportedGu
ests”onpage 20.
 ViewComposer—referstotheViewComposerservicethatrunsonthe
VirtualCenterhostsystem.Theentriesinthiscolumnaretheoperatingsystems
capableofrunningthisservice.
N
OTETherequirementsforViewConnectionServerarenotincludedinthis
table—referto“ViewConnectionServer”onpage 15fordetailedinformationabout
thiscomponent.
Table 1-1. Operating System Support (32-bit) for Installed Components
Operating System View Agent View Client Offline Desktop

Virtual Physical
Windows2000ProfessionalSP4
Yes
WindowsXPProfessionalSP1Yes Yes Yes
WindowsXPProfessionalSP2Yes Yes Yes Yes
WindowsXPProfessionalSP3Yes Yes Yes Yes
WindowsXPHomeSP2
Yes
WindowsXPe Yes
WindowsVistaHome Yes
WindowsVistaHomePremium Yes
WindowsVistaBusinessYes Yes Yes
WindowsVistaBusinessSP1Yes Yes Yes
WindowsVistaEnterpriseSP1 Yes Yes
WindowsVistaUltimate Yes
WindowsVistaUltimateSP1Yes Yes Yes
WindowsServer2003Enterprise
TerminalServer
Yes
WindowsServer2003Enterprise
TerminalServerSP2
Yes
WindowsServer2003SP1
View Manager Administration Guide
18 VMware, Inc.

Operating System Support for Web Components
Table 1‐2describesthesupportofferedbyvarioustypesofoperatingsystemtothe
Web‐based componentsofViewManager,withthespecificbrowserandadditional
softwarerequirementsalsoprovided.Anyadditionalenvironmentalrequirementsof

theWeb‐basedcomponentsaredescribedinsubsequentsections.
View Agent
YoumusthaveadministrativeprivilegestoinstallViewAgentonWindowsView
Managerdesktops.
View Composer
YoucannotusetheViewComposerfeatureofViewManagertodeploydesktopsthat
runWindowsVistaUltimateEditionorWindowsXPProfessionalSP1.Formore
informationaboutViewComposer,refertoChapter 6,“ViewComposer,”onpage 93.
Table 1-2. Operating System Support for Web-Based Components (32-bit)
Operating System View Portal View Administrator
Windows2000ProfessionalSP4 InternetExplorer6
InternetExplorer7
Firefox2.0
Firefox3.0
WindowsXPProfessionalSP1InternetExplorer6SP2
InternetExplorer7
WindowsXPProfessionalSP2
WindowsXPProfessionalSP3
WindowsXPHomeSP2
WindowsVistaHomeInternetExplorer7
WindowsVistaHomePremium
WindowsVistaBusiness
WindowsVistaBusinessSP1
WindowsVistaUlt
imate
WindowsVistaUltimateSP1
RHEL5.0,Update1 Firefox2.0/3.0
JavaJRE1.5.0or1.6.0
rdesktop
SLES10SP1

Ubuntu8.04
MacOS/XTiger(10.4)Safari
JavaJRE1.5.0
RDC2.0
MacOS/XLeopard(10.5)