Business English Lesson – Advanced Level's archive
Shared Service Centres
1. Shared service centres (SSCs) are not a new
phenomenon within the financial services industry; indeed
they have become an established part of the business
process for many large multinationals, says Hugh
Davies of Citi.
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2. For corporates, the underlying principle is the pursuit of
highly efficient operations and service through re-
designing and centralising common processes; if a
company has activities across its organisation —
combined with multiple bank interfaces — it will have less
control and visibility over its operations.
desperate
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3. This is of particular concern at a time when companies
face obligations under regulations such as
Sarbanes-Oxley, when they must demonstrate high levels
of accountability and transparency throughout the
organisation.
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4. There is also the desire among corporates for improved
company-wide cost management, as they face increased
pressure to obtain extensive cost savings from middle-
and back-office operations, as well as better visibility over
capital.
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5. While greater economies of and cost efficiencies
are derived from centralised processing, corporate
treasurers are taking on an increasingly strategic role
within the company.
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6. This is resulting in improved use of information and is
ensuring that SSCs are becoming an essential tool that
can provide visibility and transparency of
information across the company for the creation of value
and competitive advantage.
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7. Harmonisation of financial infrastructures as a result of
the single payments area (SEPA) is also an
opportunity to rationalise accounts and legal structures,
and therefore derive further efficiencies from SSCs.
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8. The SSC platform and the related systems built around
it are an excellent way to the fundamentals of SEPA
and adapt quickly to realise the benefits.
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9. Establishing an SSC and centralising functions does not
necessarily mean the removal of traditional payment and
collection that are required by local operating
companies where supplier and customer relationships are
maintained.
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10. The rationalisation of banks and systems will lead to
the concentration of risk, and in order to this risk,
the standardisation of interfaces and formats is absolutely
critical.
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