The EQ interview finding employees high emotional intelligence part 20 potx
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Relationships
building and sustaining of, 12, 66, 67,
68–71, 74, 82
flexibility in, 102
management of, 129–130
role in organizational savvy, 80
Rescuing behavior, 61–62
Resentment, as self-defeating emotion, 21
Resilience, as self-management competency,
12, 42–45
assessment of, 42–45, 50, 166
Resistance, 120, 124–125
Resumes, fraudulent or misleading, 141–142
Retention, of employees, 2, 116, 119
Sarcasm, 150
Self-awareness, 8, 11–12, 15–31, 157
in combination with self-control, 36
competencies associated with, 11, 16–24
accurate self-assessment, 11, 16, 26–28,
29–30, 157, 163–166
emotional and inner awareness, 11, 16,
20–26, 29, 157, 162–165
impact on others, 11, 16–20, 29, 157,
161–164
effect on sales performance, 16–17
interaction with self-control, 9
as internal function, 9
“in the moment,” 45–47
lack of, 16–18
Self-confidence
lack of, 147–148
as personal influence competency, 13,
86–91, 107
assessment of, 87–91, 107
differentiated from arrogance, 87, 90
examples of, 87–88
relationship to narcissism, 90–91
Self-control, 8, 9, 11–12, 33–51
in combination with self-awareness, 36
competencies associated with, 12
courage or assertiveness, 34, 39–42, 158,
165–168
emotional expression, 34, 35–39,
157–160, 164–167
“in the moment,” 45–47, 167
planning the tone of conversations, 34,
47–49, 167
resilience, 34, 42–45, 158, 166
interaction with self-awareness, 9
Self-doubt, 147–148
Self-esteem, 2
Self-management. See Self-control
Self-talk, 21
Seligman, Martin, 146
Senge, Peter, 75
Service orientation, 12, 54, 58–62, 63, 94
assessment of, 60–63, 169
Setting the Table (Meyer), 59
Skepticism, 150–151
Skills and abilities, self-awareness of, 11, 16
assessment of, 27–30
Skills audits, 2
Social bonds, 10
Social expertness, 8, 12–13, 65–84, 158
competencies associated with, 10, 12–13,
66–84
building relationships, 66, 68–71, 82,
158, 169–172
collaboration, 10, 12–13, 66, 71–74, 82,
158, 170
conflict resolution, 66, 74–78, 82, 158,
171
organizational savvy, 66, 67, 78–81, 83,
158, 171–174
as external function, 10
Social Intelligence (Albrecht), 68
Stress, job-related, 116
Teammates, 59, 75
Teamwork, aversion to, 148
Technical excellence/skills, 2–3, 78
Thoughts, relationship to behavior, 5
Trust, 135, 138
University of Texas, 152
University of Toledo, 151–152
Values, 139. See also Mastery of purpose and
vision
conflicted, 136, 138
corporate/organizational, 34, 136
one’s understanding of, 130–132, 139
Verification, of job applicants credentials,
141–142, 145–146
Victimization, feelings of, 146
Vision. See Mastery of purpose and vision
Work climate, positive, 13, 116–121, 126
assessment of, 118–121, 126, 177–180
benefits of, 116
effect on job stress, 116
examples of, 117
Workforce, older adults in, 1–2
World’s Most Powerful Leadership Principles, The
(Hunter), 115–116
184 INDEX
ABOUT THE AUTHOR
Adele B. Lynn is the founder of The Adele Lynn Leadership Group, an
international consulting and training firm that helps leaders forge
trusting relationships. She is a frequent keynote speaker who inspires
leaders to create an emotional climate conducive to high performance.
Her company also provides resources for trainers, coaches, and human
resource professionals. Her previous books include The Emotional
Intelligence Activity Book, The EQ Difference, and Quick EQ Activities for
Busy Managers. She lives in Belle Vernon, Pennsylvania.
For more information contact:
The Adele Lynn Leadership Group
609 Broad Ave.
Belle Vernon, PA 15012
724 929-5352
www.lynnleadership.com
185
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