1
Index
access control 120,2188
access control list (ACL) 2139
accounting and financial analysis
subsystem 1353
action planning 2136
action research 403
action research, characteristics
of 403
active objects 2374
actor-network theory (ANT) 1384
ad hoc on demand distance vector
(AODV) 976
ad hoc wireless networks 973
adaptability 828
adopting
e-business
application
levels 692
adoption intention 1461,1464
ADSL (asymmetric digital sub-
scriber line) 85
ADSL enabled exchange 85
ADV static (ADVS) 978
advance mobile phone service
(AMPS) 966,971
advanced encryption standard
(AES) 889,2157
advanced planning systems
(APSs) 158,684

advertising fees 676
affiliate program 319
affiliate referral fees 676
affiliation 321
agency theory 405, 592
agenda setting 184
agent 828, 852, 865
agent activation 859
agent butler, prototype of 826
agent freeze 856, 858
agent migration 542
agent migration process 543
agent pre-activation 857
agent receptionist 855
agent technologies 822, 865
agent transport 857, 858
agent transport protocol 861
agent-based infrastructures (ABI)
97
agent-based technology 833
agent-based technology, applica-
tions of 829
aggregators 1694
agile environment 484
agile manufacturing 483
agile supply chains 162
agile supply chains model 353
agility (variability) 162, 163, 679
aglets 121
aglets system 875

AHD (American Hardware Depot)
1320,
1324
AHD and dealers 1321
AHD,
digital transformation 1317
AHD,
e-business
initiatives 1322
AHDCONNECT 1324
AHD-Customers 1323
AHD-Dealers 1322
Aircrack 2160
Airsnort 2169
Ajanta 875
Akogrimo 99
Alaska 1576-1589
Alaska distance education, social
implications 1576, 1579
Alaska education 1578
Alaska Native Lands Settlement
Act(ANCSA) 1577
Alaska Staff Development Net-
work (ASDN) 1583
Alaska, history and challenges of
education in 1578
Alaska, social implications of dis-
tance education in 1579
alternative
e-business

applica-
tions 1
alternative trading system (ATS)
1289
ambient
e-service
embracing mod-
el (ASEM) 2337,2340,
2350,2351,2352,2353,
2354,
2355, 2356, 2357
ambient
e-services
2337, 2338,
2339,2340,2341,2345,
2346,
2347, 2348, 2349,
2350,2351,2352,2353,
2354,
2356, 2357
ambient intelligence technolo-
gies 94
American Production and Inven-
tory Control Society
(APICS) 687, 1936
anomaly based intrusion 282
anonymity 828
Anticybersquatting Consumer
Protection Act (ACPA)
2248

application integration 1178
application programming interface
(API) 339
application pull 99
application server 751,761
application server layer 2201
application service provider (ASP)
Volume!, pp-
1-619'
Volume II, 620-1275 • Volume III, 1276-1928 • Volume IV, 1929-2583
A
Index
169,
309
application to application integra-
tion (A2A) 506
applied e-business ethics 2055
Argos 786
Ariadne 786
ARP (address resolution protocol)
2158
ARP poisoning 2176
artificial intelligence (AI) 19,
830,915,2416
AS400 949
Ashridge Business School
1603-1604
ASP (application service provider)
1690
ASP model 1691

ASP model for healthcare 1696
ASP resellers 1692
ASP taxonomies 1691,1692
asset identification 2136
asset/equipment maintenance
management 1353
association core components (AS-
CCs) 773
Association for Advancement
of Collegiate Schools of
Business, International
(AACSB International)
636
Association for Information Sys-
tems (AIS) 54
attackers, active 885
attackers, passive 884
auctions 393, 399, 1945, 2088-
2098
auction mechanisms and auction
theory 1945
auction method 1295
auctions and bids 2090
audience 1972
audioconference 1582
Australia 1310
Australian Customs Service
(ACS) 83
Australian Government Informa-
tion Management Office

(AGIMO) 77
Australian National Office for
the Information Economy
(NOIE) 76
Australian Timber Industry 1329
Australian Wine and Brandy Cor-
poration 82
Austria 1446
authentication 900,902,2155,
2193
authenticator 2164
authorization 2194
automated negotiation 394,2360,
2366
automatic notification 411
automatic order release 1359
automatic training 2417
automation 822
automotive industry 2284, 2285,
2286,
2290,
2293,
2297,
2301
automotive industry, standards in
2290
automotive sector, e-business
standardization in 2284
availability management process
623

availability refusals 868
Azerity 394
B
B2B (business-to-business) 85,
164,238,244,245,425,
505,681,727,728,784,
830,836,1377,1475,
1871,
1999,2000,2131,
2414,2457
B2B bubble 246
B2B e-busmess 238, 239, 240,
242,
244
B2B e-business implementation
approaches 240
B2B e-commerce 245, 848, 897
B2B e-commerce integration 35
B2B e-commerce, experiences
of 253
B2B efforts 1322
B2B e-services 1089, 1090
B2B integration (B2Bi) 169,1139
B2B marketplace classification
1072
B2B marketplaces 240,241,1071
B2B marketplaces, independent
(e-marketplaces) 239,
240,241,244
B2B portal 1373

B2B private approach 240
B2B private exchanges 241,242,
244
B2B procurement 35
B2B trading community 241
B2B transactions 2027,2515
B2B,
self-governance of business
society
B2C (business-to-consumer) 82,
425,681,727,783,830,
2027,2131,2414,2457,
2518
B2C e-commerce 896, 1335
B2C efforts 1323
B2C failures 469-481
B2C innovation discordance,
evidence 477
B2C Internet auctions 1943
B2C market crash 470
B2C problem, scope 470
B2C transactions 2519
B2C wave as innovation 474
B2C,
consumer protection 2521
B2E (business-to-employee) 682,
941,
1920, 1921
B2E domain 1921
B2G (business-to-government)

82,
1261
Baan 402
Baby and Pregnancy Magazine
(BAP) and competition
1246
Baby and Pregnancy Magazine
(BAP) Web site develop-
ment 1253
back-end systems 244
bandwidth (BW) 911, 975, 1583
bank for international settlements
(BIS) 2495
barcode printers 1363,1365,
1366
barcodes 1363
basic core components (BCCs)
773
basic service set 2156
Bayesian analysis 1038
Bayesian network 1049
Bayesian network theory 1044
behavioral learning 1605
benchmarking 484, 485, 486,
695,
1845
benefit analysis 696
Bering Sea 1581
best practice 679, 680, 682, 684,
685,

695, 696, 698
BI (business intelligence) 277
BI environment 277
BI security 277, 286
bilateral negotiations 2361
2
Index
binary logistic 1965
biometrics 2180
bit flipping 2178
BIZEWEST (B2B portal) 1373,
1377,
1396, 1398
BIZEWEST, demise of 1389
BIZEWEST, legacy of 1391
BIZEWEST, local SMEs to use
1386
BIZEWEST, payment gateway
1382
BIZEWEST, services of 1382
BIZEWEST, usage of 1388
Blackboard 400,918
blended learning 911
blocker tags 887
Bluetooth 1746
BookIT 558
bootstrap agent transport 859
Boston Consulting Group (BCG)
1713
bottleneck effect 1356

BP (business process) 101
BP execution language for Web
services (BPEL4WS) 96
BP migration 299
BP modeling language (BPML)
96
BPO (BP outsourcing) 290, 291
BPO services 298
BPO,
selective 294
BP query language (BPQL) 96
BPEL (business process execution
language) 454
BPEL engine 524
brand 1430
broker module 2340,2342
BSC (balanced scorecard) 314,
319,323,362,366,367,
440,450, 1591, 1592
BSC approach 1591
BSC measures, intangible (virtual)
364
BSC measures, tangible (physi-
cal) 364
BSC-based
e-business
441
build to stock (BTS) 684
build-to-order (BTO) 679
business applications needs 1846

business applications, semanti-
cally enriched service-ori-
ented (SE-SOBA) 504
business benefits 669
business block 363
business competence 1912
business contexts 2395
business driver 949
business environment 117
business
e-supply
chain 362
business information system (BIS)
1138
business library 772
business management 440
business models 325, 363, 440,
676,
1237
business networking cluster 94
business partner systems integra-
tion 1083
business partners 3
business process distribution 686
business process execution engine
523
business process fusion 504, 505
business process integration (BPI)
766,
774

business process management
initiative (BPMI) 454
business process modeling 493,
774,
1870, 1880, 1884
business process modeling nota-
tion (BPMN) 454
business process outsourcing
(BPO) 1729, 1730
business process reengineering
(BPR) 484, 486, 493, 500
business process specification
schema (BPSS) 775
business processes 404, 772,
2285,
2290,
2293,
2294,
2295,
2296, 2298, 2299,
2300
business processes, change in
1365
business processes, organizational
497
business processes, standardiza-
tion of 493
business risks 931
business scenarios 515
business services registry, seman-

tic 517
business strategies 1351
business transaction protocol
(BTP) 96
business transformation 1699,
1704
business value 357
businesses, growing 1389
businesses, large 155
businesses, medium 155
businesses, micro 155
businesses, small 1375
businesses, small 155
business-oriented approach 553
buyer attribute-prediction algo-
rithm 398
buyer power 271
buyer's reservation price 399
buyers, A-type 397
buyers,
B-type
397
buyer-seller relationships, impact
on 258
buyer-supplier relationship 1929,
1930,
1931
buying firm 1932
C2C (consumer-to-consumer)
727,

2414
CAD software package 408
CAD/CAM (computer-aided
design and manufacturing)
systems 402
Cam and Abel 2177
capacity maturity model (CMM)
1731
career concern incentive 1712
CAS++ 2208
case based reasoning (CBR) 836,
1837
categorization engine 762
Caux Round Table 2065
CCITT 2287
CCMP 2155,2160,2162
CEN/CENELC 2287
change agent 421,428
change control 1678
change management 33, 41, 42
channel flexibility 444, 450
charging mechanisms 121
Chartered Institute of Manage-
ment Accountants (CIMA)
2144
chat room 1612
chief knowledge officer 1970
chief risk officer (CRO) 1837
circuit switched data (CSD) 966,
971

CISCO 2158
class size 1579
classification of Internet business
models 328
3
c
classification standards 96
client 828
client/vendor alliances 1699,
1703
client-side technology 1196
climate control systems 407
closed-source software 1716
CM (competency management)
925,934,940,945
CM deployment strategies 927
CM management systems 928
CM process 925
CM process automation 925
CM software automation practices
925
CM software evolution 925
CM software information systems
925
CM strategy 926, 930, 944
CM, software industry 929
COBIT Framework 1845
code division multiple access
(CDMA) 966,971
code of ethics 2059

code of
ethics,
compliance with
2061
code on demand 2183
code signing 2189
coding process 1639
cognitive apprenticeship 914
collaboration 681,686,759,
1332,
2285, 2286, 2290,
2293,
2294, 2298, 2299,
2300,
2302
collaboration protocol agreement
(CPA) 101
collaboration protocol profile
(CPP) 101,769,772
collaboration server 765
collaborative commerce 169,
1332
collaborative filtering (CF) 397,
399
collaborative learning 915,1611
collaborative networked organiza-
tions (CNO) 105
collaborative planning forecasting
and replenishment (CPFR)
1332

collaborative portals 759
collective action 1715
commerce portal 355
commercial off the shelf (COTS)
1179
commercialisation 553
commitment 1742
common gateway interface (CGI)
13
common knowledge 1985
common object request broker
(CORBA) 336
communication apprehension
(CA) 1623
communication media 1619
communication model 1968
communication technologies
1619
communication tools 1648
communication, horizontal 1619
communication, internal 1678
communicational requirements
2394
community model 677
community tools 1644
community types 1644,1648
community Web site 1402
community, sense of 1411
company promotion 200
compensatory WebDSS 1489

competence model for IT profes-
sionals 1911
competence of IT profession-
als in Internet ventures
1905-1919
competitive advantage 15
7,
3
61,
552,
1767, 1855,2288
competitive advantage through e-
business (CATE-b) 1854,
1862
competitive advantage, achiev-
able 119
competitive intensity 186
competitive strategies 1592
competitive tendering (CT) 1477
complaining behaviour 2078
component knowledge 2453
component market 842
comprehensive strategy 927
computational intelligence (CI)
781
computer information transaction
2514
computer-aided software engi-
neering (CASE) 1143
computer-mediated based organi-

zation 1620
computer-mediated channel expe-
rience 1621
computer-mediated communica-
tion (CMC) 1617
computer-mediated learning 1606
computer-mediated user 1621
Concordia system 875
confidence 1492
confidence-engendering measures
2074
confidentiality 828
confidentiality attacks 868
conglomerate environment 402
connectivity 1973
consortia 240,241,244,2288,
2289,2294,2296,2301
constant bit rate (CBR) 974, 985
constructivism 914
consumer 2073
consumer initial trust 1503
consumer knowledge 2072
consumer privacy 2074
consumers' pricing strategy 2562
container planning 1359
content and document manage-
ment 759
content delivery subsystem 2471
content filtering process 410
content management 408

content management system 763
content personalization 2468
content providers 413
content server 765
content standards 408
content storage 2471
context 374
context and policy for Web
ser-
vices (CP4WS) 373
continuing education 1576,1584
continuous process improvement
(CPI) 493, 500
cooperation, cross-functional 37
cooperative agents 846
cooperative problem solving 837
cooperative problem solving
process 838
cooperative processing agents
846
co-opetition 1997
coordination, theory of 835
COPLINK Agent 1041
COPLINK Connect 1041
copylefting 1710
CORBA (common object request
broker architecture) 766
core competencies 1700
4
Index

core component types (CCTs)
773
core functions 162
core library 772
CoreGRID 99
corporate portal 765
cost 696
cost reduction 442
cost structure 683
counter-PITs 900
course-level learning goal (CLLG)
641
Court of Appeals for the Federal
Circuit (CAFC) 2254
Covisint 2285,
2293,
2294, 2295,
2296,
2298, 2299, 2303
cracking 2156
Crawler 762
creative contracting 301
creativity 1968
credit card fraud 1193
crime control 1038-1053
crime factor analysis 1043
crime investigation 1039
crime monitoring 1044
crime reporting 1045
crime risk factor analysis 1045

critical mass 1715
critical success factors 1845
CRM (customer relationship
management) 159, 506,
589,681,684,688,836,
1701,
1871
CRM global strategy develop-
ment, complexities of 595
CRM global strategy, develop-
ment of 589
CRM processes 694
CRM strategy 590
CRM systems 159, 195
CRM, global strategy 591
cross-organizational collaboration
683
cryptography 828
CSM (customer-service manage-
ment) 688
CSM-process 689
cultural readiness 40, 42
culture shock 1578-1579
curriculum planning 639
customers 422, 1592
customer behavior models 352
customer loyalty 1432,1544
customer loyalty, antecedents of
1542
customer loyalty, driving forces

of 1540
customer profitability 444
customer readiness 1564
customer relationship perspective
1431
customer relationships 256
customer responses 483
customer retention 444
customer satisfaction 354, 443,
1543
customer trust 2074
customer value 357
customer, expectations of 1283
customers'perceived value 1430
customization 1700
customized pricing 1448
cyber cafes 1266
cybermediary 424
D
data access format 409
data collection 593, 1493
data content standardization 401
data integrity 281
data manipulation 409
data mining grid 99
data source, selection of 1493
data, primary 35
data, secondary 35
data, tertiary 35
database 761,881

database content 408
database interface 412
database standards 408
database-management system
(DBMS) 244
dating agency 314
dating services 316
decision categories 1845
decision making support system
709
decision quality 1492
decision strategies 1486
decision time 1492
decision-making process 1
decision-tree induction techniques
1949
decommitted agent 846
dedicated short-range communica-
tion (DSRC) 987
degree of autonomy 2369
delivery and enablement 1702
demand chain 355
demand chain management 354,
355
demand chain model 358
demand chain selling 355
demand management 234
demand pull system 1367
demand streaming 1697
demand-side perspective 1695

demand-supply chain model 358
democracy 1605
department of trade and industry
(DTI) 422
derivative-following (DF) algo-
rithm 396
description logics (DLs) 48,
2434,
2443
designated-time net settlement
(DTNS) system 2498
Desire 2 Learn (D2L) 270, 642
destination sequenced distance
vector (DSDV) 976
developers 1694
development level 40
dialogue act diagram 2397
dialogue act model 2394
dialogue act modeling 2390
dialogue act modeling approach
2392
diffusion 421
diffusion of innovations (DOI) 78
digital age 2021
digital channels 1430
digital ecosystems 94
digital inequality 2014,2014-
2024,2015,2018,2020,
2021,2023
digital literacy 2389

digital map 1311
digital marketing communication
1431
Digital Millennium Copyright Act
(DMCA) 2250
digital natives 913
digital photography 1235
digital rights management (DRM)
2250,2251
digital signature 873
digital strategy 2020
digital telephony 1040
digital videography 1043
Dimitriou scheme 888
direct sales 677
direct sequence spread spectrum
2156
5
Index
disabilities 1040, 1584
discovery learning 1612
discovery mechanism 102
discretionary enhancements 934
discussion board 911
dispute resolution 2514
distance education 1576-1589
distance learning 900
distributed order management
355
diversity 1577

DoS (denial of service attacks)
885,2170,2174
DoS,
distributed (DDOS) 2174,
2233
DriftNet 2170
dropout rate 1578
DSL broadband 85
dyadic relationship 1930
dynamic data 412
dynamic data content 412
dynamic host control
protocol(DHCP) 2156
dynamic method 835
dynamic pricing 394, 395
dynamic source routing (DSR)
976
E20pen electronic hub 163
e-adoption
422
EAP 2156
EAPOL 2164
early adaptors 155
EAS (employee attendance sys-
tem) 1138
EAS,
development view of 1154
EAS,
employee enrollment in
1145

ease-of-use (EOU) 1923
e-auction
1479
eavesdropping 868,2158,2176
eBay 1526
EBBSC (e-business management
framework) 1801
EBBSC components 1813
EBES/EWOS building blocks
architecture 330
e-business
(electronic business)
6, 109, 157, 174, 176, 178,
179,
180, 183, 195,238,
244,325,353,421,440,
441,445,482,533,550,
603,670,679,681,689.
725,781,884,895,925,
1029,
1068, 1282, 1312,
1317,
1400, 1665,2025,
2026-2043,2131,2132,
2143,2147,2251,2304,
2455,
2457
e-business
adoption, barriers to
1259

e-business
adoption, factors af-
fecting 1254
e-business
and organisational
change 1666
e-business
application architecture
158
e-business
application levels 693,
694
e-business
applications 326,2131
e-business
architecture 565,2132
e-business
change (eBC) 33, 39,
42
e-business
change management
39
e-business
collaboration 110,405
e-business
context 926
e-business
enabling technologies
1331
e-business

environment 620,
2131,2132
e-business
ethics 2083
e-business
generic frameworks
1799
e-business
implementation 41,
238
e-business
initiatives 1324
e-business
innovation 174, 176
e-business
leadership, evaluation
of 1754-1763
e-business
measures 1029
e-business
metrics 1029
e-business
models 669,670,1857
e-business
network 159
e-business
opportunity 10
e-business
options 1,10
e-business

options, identification
of 2
e-business
outcomes 42
e-business
outsourcing 2048
e-business
outsourcing ethics
2056
e-business
performance gains 42
e-business
planning and analysis
framework (E-PAF) 314,
316,323
e-business
policy group (EBPG)
183
e-business
process 2435
e-business
process management
(e-BPM) 1843
e-business
progression, approach-
es to study 199
e-business
project 33, 37, 41
e-business
readiness (e-readiness)

34,
40, 43
e-business
reference models 327
e-business
sales cycle 1803
e-business
security management
2150
e-business
software 696
e-business
solutions 162, 166
e-business
standardization, auto-
motive sector 2284
e-business
strategies, environmen-
tal drivers of 185
e-business
strategy 450, 695, 709,
710,711,712,713,714,
716,720,721,722,723,
724,
1029
e-business
strategy framework
(EBBSC) 441,450
e-business
strategy framework

(EBBSC), implications
of 447
e-business
systems 2115
e-business
systems, agent-based
2367
e-business
technologies 679, 680,
684,
1400
e-business
transactions 2456
e-business
transformation 929
e-business
value model 10
e-business
vision, semantic 51
e-business, adoption of 1259
e-business, and competitive ad-
vantage 1756
e-business, benefits of 832
e-business, collaborative 2456
e-business, coordination and
cooperation 829
e-business, empirical approach
to 197
e-business, established environ-
ment 2138

e-business, external factors affect-
ing 186
e-business, factors of 831
e-business, heterogeneous systems
2115
6
E
Index
e-business, human face of 1503
e-business, potential benefits of
1260
e-business, semantic 44-58
e-business, SMEs 186
e-business-to-consumer solutions
357
e-business-to-e-business solutions
357
e-capability
323
e-capability
maturity 314
e-capability
maturity level 323
e-capacity
450
e-cash
823
eCo initative for business docu-
ments exchange 737
e-commerce

(electronic com-
merce) 2, 154, 195, 197,
393,399,421,483,551,
603,
670, 677, 725, 822,
823,
824, 826, 1002, 1003,
1400,
1706,2015,2246,
2254
e-commerce
agents 822
e-commerce
and dispute resolu-
tion 2514
e-commerce
escalator 161
e-commerce
implementation 423
e-commerce
platforms 119
e-commerce
processes 394
e-commerce
relationship 2074
e-commerce
requirements 121
e-commerce
supply chains 154
e-commerce

techniques 393
e-commerce
toolkit 1399
e-commerce
transactions 405
e-commerce
trends 1319
e-commerce
Web sites 1486,
1503
e-commerce, agents-enabled 118
e-commerce, building blocks for
329
e-commerce, hierarchical frame-
work of 330
e-commerce, software agents in
823
e-commerce/e-business software,
free 603
e-commerce/e-business systems
614
economic liberalization 19
e-consumer
1029
ecoshock 1610
e-CRM
(electronic customer rela-
tionship management) 353,
441,
443, 1660, 1780

e-CRM
perspective 1805,1806,
1809,
1815
e-democracy
2015, 2019
EDGE (enhanced data rates for
GSM evolution) 971
EDGE systems 967
EDI (electronic data interchange)
704,
766, 2290,
2293,
2301,2302
education 2079
education, K-12 courses 1580
educational testing service (ETS)
642
e-economy
(electronic economy)
156,
1855
e-enterprises
1655
e-entrepreneurship
1309, 1312,
1314,
1590, 1591
e-entrepreneurship, higher educa-
tion in 1590

e-entrepreneurship, spin-off com-
pany 1598
ego gratification incentive 1712
e-government
(electronic govern-
ment) 11,54, 179, 183,
2015
e-health
(electronic healthcare)
179
e-health
system symbiosis 2571
e-innovation
1309, 1314
e-Kanban
(electronic Kanban)
1368
e-Kanban
card 1369
e-knowledge
network 450
e-knowledge
perspective 445
e-leadership, challenges in
1748-1753
e-learning
1576, 1603-1616
e-learning
(electronic education)
179,911,931,932

e-learning
experience 1611
e-learning, barriers to 919
e-learning, challenges and nega-
tive implications 1585
e-learning, different achievements
1603
e-learning, differing challenges
1603
electronic article surveillance
(EAS) 881
electronic communication 1580
electronic communications net-
work (ECN) 1289
electronic data interchange (EDI)
14,50,246, 1068, 1139,
1276,
1281, 1329, 1332,
1654
electronic fund transfers 2530
electronic health records (EHRs)
2323,2328
electronic hierarchies 1995,1997,
1998,2011,2013
electronic market (EM) 725,
1472-1485
electronic media 1931
electronic network (e-network)
483,
485

electronic policing 1038-1053
electronic process (e-process)
mapping 485
electronic purchasing (e-purchas-
ing) 353
electronic retailers (e-retailers)
357
electronic services (e-services) bal-
anced scorecard 366
electronic services (e-services)
industry 366
electronic services (e-services)
operation 348
e-mail
911, 1039, 1580, 1612
e-mail
payment services 2543
e-marketplaces
(electronic mar-
ketplaces) 1312,2285,
2293,
2294, 2295, 2296,
2303,
2435
e-marketplaces, external integra-
tion with 1083
e-marketplaces
portal 1375
e-MBA
1605

e-mentoring
1617-1629
e-mentoring
relationship 1619
e-mentoring
relationships, ante-
cedents and outcomes of
1624
e-mentoring
relationships, charac-
teristics 1621
e-mentoring, social implications
of 1617
e-money
(electronic money)
2530,
2532, 2533
e-money,
classification of 2534
e-money,
core elements of 2533
e-money,
existing regulations on
2535,2535-2542
e-money,
regulation of 2541
7
employee life cycle domain 927
employee recruitment 941
employee tracking 35

employee-facing relations 927
employees' career development
944
enabling software 15
encryption 873,2156
end-to-end visibility 164
end-user license agreements (EU-
LAs) 619
e-networks, independent learning
in 1594
enquiries and sales 1409
Enron 2143
enterprise 1692
enterprise application integration
(EAI) 241,244,504,505,
506,763,
1178,1701
enterprise content management
411
enterprise information 1375
enterprise information system
(EIS) 751
enterprise integration (EI) 93
enterprise interoperability 94
enterprise portals 759
enterprise systems (ESs) 158,159
enterprise-wide
e-business
565
enterprise-wide information sys-

tems (EIS) 403
enterprise-wide numbering system
410
enterprise-wide systems 402
enterprise-wide systems, socio-
technical factors 403
enterprise-wide usage 408
entrepreneurship 1312
environment stack 2337, 2338,
2339,
2340, 2342, 2357
environmental key generation
873
e-operations
1655
e-organisations
1653, 1654
e-organizational
goals 166
e-payment
scheme 824
e-platforms
(electronic platforms)
142
e-privacy
2099-2114
e-privacy
protection 2102
e-procurement
(electronic pro-

curement) 195,240,241,
244,
1064
e-procurement
process 402
e-procurement
system 401
e-procurement,
barriers to 1072
e-procurement,
benefits of 1069
e-proteges
1621
e-publishing
1479
e-readiness
2025, 2038, 2042
e-recruiting
931
ERP (enterprise resource plan-
ning)
14,23,
158,159,
165,166,506,604,682,
925,936,1349,1364,
1365,
1366, 1369, 1701,
1871,2147
ERP and
e-business

69
ERP evolution 59-74
ERP systems 65, 159, 402, 1348,
1349,
1350, 1351, 1352,
1353,
1355, 1357, 1358,
1361,
1363, 1364, 1366
ERP systems and business prac-
tices 1355
ERP systems implementation,
advantages of 67
ERP systems implementations,
disadvantages of 68
ERP,
open 614
e-sales
cycle 450
e-SC (electronic supply chain)
353
e-SC networks 367, 368
e-SCM
(electronic supply chain
management) 157, 160,
164,167,168, 169,483,
485,486,492, 1356, 1364,
1365,
1366, 1370
e-SCM

business processes im-
provement (eSCM-I) 492,
493,501
e-SCM
environment 483
e-SCM
implementation, effective-
ness of 1367
e-SCM
improvement procedure
492
e-SCM
processes, modeling and
improving 482
e-SCM
projects 165
e-SCM
system 1351, 1357, 1360,
1361,
1363, 1364, 1366,
1367,
1369
e-SCM
system at Valvex 1348,
1356,
1361
e-SCM
system, benefits provided
by 1359
e-service

quality 443, 445, 450
e-service
quality, improved 445
e-services
components layer 2201
e-services
privacy protection
2101
e-social
environment 1610
e-sourcing
402
ESS (employee self-service) 932
ESS portal implementation 933
e-student
1607
e-terms
1656
EtherPEG 2170
ethical choice 2074
ethics 2052,2074
ethics and culture 2054
e-trade
822
e-tutoring
1611
e-tutors
1610
e-tutors, role of 1610
European Commission 2291,

2292,2301,2302
European Computer Manufactur-
ers Association (ECMA)
2288
European Innovation Monetary
System (EIMS) 178
European Observatory of
E-Mar-
kets 726
European Telecommunications
Standards Institute (ETSI)
968
European Union (EU) 174,176,
184,
1477
European Union (EU) SMEs 174,
176
EV-DO (evolution data optimized)
971
EV-DV (evolution data voice)
971
event management software 159
event-driven inference (EDI) 752
evidence of identity (EOI) 87
evolution 205
evolving supply process 353
execution tracing 872
extended service set 2156
extendibility 333
external exploitation 1083

external factors 405
external processes 405
external stakeholders 2, 3, 10
extranets 353
F
FtF (face-to-face) 911
FtF business 1265
FtF communication 1618,1621
FtF discussion 1609
8
Index
FtF education 911
FtF interaction 1612,1749
FtF learning 1609
FtF meeting 1478
FtF program 920
FtF relationship 1625
factor approach 199
failure mode and effects analysis
(FMEA) 1835
fair trade 1297
feedback 1968
filtering 2156
filters 762
financial portfolio system (FPS)
1178,
1180
Finnair 558
firms'
optimal decisions 2566

first world nation 1577
first-in-first-out (FIFO) 1356
first-mover advantages 478
first-tier suppliers 352
flexibility 683, 828, 912
flexible actions 833
flexible autonomous actions 833
flipping bits 2178
flooding 2156
flooding, forwarding, and filtering
(3F)rule 2156
force majeure 2233
foreign direct investments (FDI)
2034,
2035
Fortune 500 companies, percep-
tions of 1732
forward secrecy 886
forwarding 2156
Fotogenika.com 1222
Foundation for Intelligent Physical
Agents (FIPA) 544
fourth-party logistic providers
(4PL) 368
fragmented market 929
framing 2257
free open source software devel-
opment informalisms 613
free software 604, 605, 1709
free software development con-

cepts 604
Free Software Foundation (FSF)
1710
free/open source software (FOSS)
604
FreeRADIUS 2167
frequency hopping spread spec-
trum 2156
Fujitsu-Siemens 35
Fujitsu-Siemens Computers (FSC)
36,37
fundamental portals 759
FUSION (conceptual framework)
504,513
FUSION adoption 526
FUSION architecture 522
FUSION conceptual framework
517
FUSION integration layers 515
FUSION IT infrastructure 525
FUSION ontologies 518,521
FUSION technical implementa-
tion 522
FUSION typical application sce-
nario 528
G
gadget 762
gamer 917
games-based
e-learning

910,
910-924
games-based e-learning, barriers
to 919
games-based e-learning, develop-
ments toward 912
games-based e-learning, examples
of 914
gateway 1374
Gaudeul 's model 1717
gender 2078
gender stereotyping 919
general agent transport 853
General Communications Inc.
(GCI) 1585
general message format 854
general packet radio service
(GPRS) 966,971
general portal 1374
general public license (GPL)
1710
generalized enterprise reference
architecture and methodol-
ogy (GERAM) 95
geographical reach 1410
GIS (geographic information
system) 1039, 1042
GIS,
wired 1050
GIS,

wireless 1050
global and local (glocal) solution
367
global exchange services (GXS)
705
global healthcare industry 1696
global positioning system (GPS)
682,
1043
global Start-ups, Web sites and
e-commerce
1007
global system mobile (GSM) 966,
971
global users 2391
globalization 19, 682, 1605
globalized workforce 1618
GNUe (GNUenterprise.org) 604
GNUecase 607
GNUe free software 610
goal-directed inference (GDI)
752
good business environment 1727
Google answers, analysis of 2556
governance archetypes 1845
governance maturity model 1845
government 12, 174
government gateway 2021
government services 2021
government-to-business (G2B)

727
government-to-citizen (G2C) 897
government-to-consumer (G2C)
727
GPS (global positioning system)
2169
green pages 772
GrippleLtd. 1858
gross domestic product (GDP)
156
group collaboration 1706
grow the business strategy 930,
932,
934
H
hacker 2160
handheld devices 1365
handheld devices, model selection
for 1366
hash-lock mechanism 886
HC (human capital paradigm)
926
HC market applications 932
healthcare 1584, 1690
health care survey 1696
Health Distance Education Part-
nership (HDEP) 1585
healthcare 2323
Healthcare Level 7 2326
HealthTex 737

9
Index
Helsinki City Transport Company
557
Henrici-Muller scheme 888
Heracles 786
heterogeneous application 1140
high agility 362
high sensitive data
e-services
2198
high speed circuit switched data
(HSCSD) 966,971
high speed downlink packet ac-
cess (HSDPA) 971
higher education 1582,1592,
1603,
1605
higher education institutions
(HEI) 1590
higher education start-ups 1002
highly predictable clusters for In-
ternet Grids (HPC4U) 99
hijacking attack 2176
HiperLAN 971
home control systems 407
home improvement industry 1319
home improvement retail industry
1318
honey pots 2180

horizontal industry 1374
horizontal industry portals 1400
horizontal portal 1373
horizontal supply chains 683
hosting services 1694
hosts'
security mechanism 870
HP (Hewlett-Packard) Labs se-
mantic Web research 55
HP Web Services 121
HR automated function 934
HR practices 926
HRM (human resources manage-
ment) 925,926
HRM framework 925
HRM processes 934
HRMS (human resource manage-
ment system), worldwide
948
HTML (hypertext markup lan-
guage) 13,20, 1141
human development 19
human mindset 25
human processes 1968
human resources subsystem 1353
human-computer interaction
(HCI) 736
hybrid system 2500, 2501
hybrid system, examples of 2501
hybrid system, situation in Japan

2501
I
IBM 1931
ICOM 488
ICTs (information and communi-
cation technologies) 154,
157,
176, 184, 555, 660,
2014,2027,2144,2285,
2290,2291,2297,2298,
2299,2301,2302
ICT governance 2146
ICT outsourcing 2048
ICTs and SCM in general 159
ICTs and SCM in SMEs 160
ID (intrusion detection) 277, 282
ID techniques 282
IDEFO 488,494,496,501
IDEFO mapping procedure 489
IDEFO models 489
IDEFO process mapping modeling
technique 483
IDEFO techniques 498 485
Iditarod sled dog race 1581
iECM (interoperable enterprise
content management) 411
IEEE802.il 2155
IEEE 802.11 architecture 2156
IEEE802.il wireless LAN 2155
IEEE 802.11b, vulnerabilities and

attacks 2172
illocutionary acts 2396
immediate services business 352
l-Mode
1746
i-Mode
success 561
implementation phase 768
incompatibility 2289
independent basic service set
2156
industrial marketing and purchas-
ing (IMP) 1996
industry standard 2294, 2296,
2299
information delay 682
information extraction (IE) 2417
information flow 412
information management 2077
information metamodels 772
information monitoring 1041
information overload 2468
information portal 1375
information privacy 2073
information searching and sharing
2331
information security governance
(ISO) 2143,2147
information sharing 1041
information system (IS) 451

information systems provision
(IS) 1872
information technology (IT)
1905,
1994, 2143, 2245
information technology profession-
als,
competency of 1905
infrastructure 1692,2290,2291,
2294,
2299
infrastructure mode 2156
initial data loading 1365
initial proj ect planning 1364
initial public offering (IPO) 1982
initialization vector 2159
innovation 174, 178, 184, 1312,
1374
innovation and diffusion (ID)
1923
innovation diffusion theory (IDT)
1923
innovation theory 1461, 1467
innovation theory-based diagnosis
473
innovation theory-based frame-
work and evidence 473
innovation translation 1385
innovative adoption 142
innovators 155

Institute for Supply Chain Man-
agement (ISM) 1936
institutional pressures 187,195
institutional theory 201
integrated cargo system (ICS) 83
integrated portal 759
integrated services schematic 349
integrated system 2502
integrated system, large value
transfer system (LVTS)
2502
integrated system, Paris integrated
system (PIS) in France
2502
integration 760, 1139, 1702
integrity 868
integrity attacks 868
integrity check sum value 2159
InteliGrid 99
Intelirel's benefits 1284
Intelirel's online apparel business
1277
10