2. If you find this option, you must connect to the Internet so
the program can update itself.
3. If you can’t update the program, or if the update doesn’t
resolve your problem, check the program manufacturer’s
website to see if a newer version is available. If you own a
legal copy of the software, you may be able to download the
newest version for free.
Download a Patch
Often companies offer small patches that can be downloaded from
their websites to fix problems or glitches in their software. To locate
and download a software patch:
1. Connect to the Internet and visit the website for the pro-
gram’s manufacturer.
2. Near the top of the website’s main page, search for a link
with a name like Support or Customer Service.
3. After clicking this link, look for a section labeled Updates
or Downloads.
Temporarily Disable Anti-Virus
or Anti-Spyware Software
Although anti-virus and anti-spyware software are essential for the
protection and security of your computer, sometimes they can inter-
fere with the actions of other programs. If updating or patching your
troubled program doesn’t solve its problems, try temporarily dis-
abling or shutting down your anti-virus and/or anti-spyware software.
Here’s how:
1. If you are connected to the Internet, disconnect from it.
For users of dial-up services like AOL, MSN, or Earthlink,
this is done simply by logging off your Internet service. For
users of high-speed Internet (DSL or cable), this is done by
engaging the Internet lock feature of your software firewall
or by unplugging the Ethernet cable from the back of your
computer.
2. Right-click the icon for your anti-virus or anti-spyware pro-
gram, which is usually located in the lower-right corner of
Windows near the clock.
3. Select the option to Close or Disable or Shut Down.
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4. Restart your troubled program to see if it works properly. If
it does, keep your anti-virus or anti-spyware program
turned off until you are finished using the troubled
program.
5. When you are ready to resume normal computer activities
like using email or surfing the Internet, remember to turn
on your anti-virus software by right-clicking its icon near
the Windows clock and selecting Enable or Restore.You
should always have your anti-virus and anti-spyware software
turned on when connected to the Internet. If the anti-virus
icon is not there, you must manually restart the program by
doing the following:
a. Click the Start button in the lower-left corner of
Windows.
b. Click All Programs.
c. Select the folder containing the name of your anti-
virus software. For example, if you use CA Anti-Virus,
select the folder labeled CA.
d. Click the shortcut to launch the program.
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10
CUSTOMIZING
WINDOWS FOR
YOUR PERSONAL
PREFERENCES
C
ertain features of Windows XP may not be set
to your liking.To customize Windows to meet
your personal preferences, follow the tips in
this chapter.
Prevent Windows Messenger
from Loading
The popularity of instant-messaging (IM) software has
soared in recent years. Built into Windows XP is an
IM program called Windows Messenger that by
default loads when Windows starts.You can prevent it
from loading when Windows starts, as follows:
1. Open Windows Messenger by double-clicking
its icon located in the lower-right corner of
Windows.
2. Click the Tools drop-down menu.
3. Select Options.
4. A window opens. Click the Preferences tab.
5. Under the General heading, remove the
checkmark from the Run Windows
Messenger When Windows Starts box. Next,
remove the checkmark from the Allow
Windows Messenger to Run in the
Background box (see Figure 10-1).
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Figure 10-1: Windows Messenger options
6. Click the OK button.
7. Close Windows Messenger, and then open Outlook Express.
8. Click the Tools drop-down menu.
9. Select Options.
10. A window opens. Under the General tab, remove the
checkmark from the Automatically Log On to Windows
Messenger box.
11. Click the Apply button.
12. Click the OK button.
Hide or Disable Windows Messenger
Even if you tweak Windows Messenger so that it no longer loads
when your computer starts, there are still some occasions when it
may load anyway. If so, you can hide or disable it.There are a few
different ways to do this, each of which is equally effective.
Remove Windows Messenger
from the Start Menu
This quick fix hides Windows Messenger from sight by removing it
from the Start menu. However, no changes are actually made to
Messenger, so it remains intact and can be manually located and
opened at any time. Follow these steps:
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1. Click the Start button in the lower-left corner of Windows.
2. Click the Control Panel. (If you don’t see this option, your
Start menu is in classic mode. In that case, click Settings,
and then select the Control Panel.)
3. Double-click Add or Remove Programs.
4. A window opens. In the left window pane, click the
Add/Remove Windows Components icon.
5. A new window opens. Using the scroll bar on the right,
scroll down and locate Windows Messenger. Next to it,
remove the checkmark from the box (see Figure 10-2).
Figure 10-2: Removing Windows Messenger from the Start menu
6. Click the Next button.
7. Windows begins the process of hiding Messenger from the
Start menu, which could take a minute or two. When it has
completed, click the Finish button.
8. Exit the Add/Remove window by clicking the X button in
the upper-right corner.
9. Although Windows Messenger is now hidden, its shortcut
may linger in the lower-right corner of Windows (near the
clock). To make this shortcut disappear, right-click it and
select Exit.
10. If you change your mind and want to use Windows
Messenger again, simply repeat these steps, but this time
put a checkmark in the Windows Messenger box.
Rename Windows Messenger’s Folder
Another way to disable Messenger is to rename its folder, which pre-
vents Windows from locating it. Although this fix is very rudimentary,
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