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<b>TIẾNG ANH THƯƠNG MẠI - EN51</b>

<i>Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F)</i>

<i>Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi.</i>

<i>Chúc anh chị thi tốt!</i>

<small>1.A letter of complaint usually consists of5 parts</small>

<small>3 parts4 parts6 parts</small>

<small>To, From, Date, , and Message sectionsFrom, Date, , and Message sectionsTo, Date, , and Message sectionsTo, From, Date, and Message sections4.A memo contains</small>

<small>To, From, Date, Subject Headings, and Message sectionsFrom, Date, , and Message sections</small>

<small>To, Date, , and Message sectionsTo, From, Date, and Message sections5.An application letter is</small>

<small>To apply for a jobTo complain</small>

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<small>To make an enquiryTo request an action</small>

<small>6.An application letter is divided intoFour paragraphs</small>

<small>Five paragraphsThree paragraphsTwo paragraphs</small>

<small>7.How many types of email are there?</small>

<small>8.If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:</small>

<small>Yours faithfullyBest wishesBests regardsYours sincerely</small>

<small>9.In a letter of complaint, we describe the situation inBackground</small>

<small>10.Reports are matter of fact and to the point. Language is therefore ……Neutral and factual</small>

<small>Neutral or factualSubjective</small>

<small>11.The expression “Hi/Hello + name ...……….” in an email is an informalSalutation</small>

<small>Conclusion</small>

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<small>12.The expression “I am writing to……….” in an email is in theOpening</small>

<small>13.The 'From' section in a memo containsThe name of the sender</small>

<small>The dateThe main idea</small>

<small>The name of the receiver</small>

<small>14.The heading segment should include</small>

<small>To, From, Date, SubjectFrom, Date,</small>

<small>To, Date,To, From, Date</small>

<small>15.The heading segment should includeTo, From, Date,</small>

<small>From, Date,To, Date,To, From, Date</small>

<small>16.The 'To' section in a memo contains</small>

<small>The name of the receiverThe date</small>

<small>The main idea</small>

<small>The name of the sender</small>

<small>17.We clearly state the purpose of communication in theSubject line</small>

<small>“Date” section“From” section“To” section</small>

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<small>18.We explain what the facts mean in</small>

<small>19.We suggest what action(s) should be done inRecommendations</small>

<small>20.When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could</small>

<small>Reject the complaintAccept the complaintDo nothing</small>

<small>Ignore the complaint</small>

<small>21.When written properly, memos can be ……. in connecting the concern or issue of the writer with the best interests of the reader</small>

<small>Very effectiveImpoliteInconvenientUnnecessary</small>

<small>22.Yours sincerely is ……. of the business letter</small>

<small>At the endAt the beginningIn the middleNot necessary</small>

<b>In a letter of complaint, we describe what should be done to solve the problem in</b>

a. Closing

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<b>b. Solution </b>

c. Problemd. Background

<b>The statement “I look forward to receiving your explanation of these matters.” is in</b>

Chọn một câu trả lời:a. Background

<b>b. Closing</b>

c. Problemd. SolutionPhản hồi

The corect answer is : Closing

Reference : Textbook: Writing Business English – Lesson 2

<b>An application letter is</b>

Chọn một câu trả lời:a. To request an action

<b>b. To apply for a job </b>

c. To complain

d. To make an enquiryPhản hồi

The corect answer is: To apply for a job.

Reference : Textbook: Writing Business English – Lesson 1

<b>A letter of complaint usually consists of</b>

Chọn một câu trả lời:a. 3 parts

<b>b. 5 parts</b>

c. 4 partsd. 6 partsPhản hồi

The corect answer is: 5 partsReference : Lecture 1

<b>In a letter of complaint, we describe what is expected from the recipient</b>

<b>in</b>

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Chọn một câu trả lời:

<b>a. Closing</b>

b. Problemc. Solutiond. BackgroundPhản hồi

The corect answer is : Closing

Reference : Textbook: Writing Business English – Lesson 2

<b>The statement “I am writing to inform you that the goods we </b>

<b>ordered from your company have not been supplied correctly.” is in</b>

Chọn một câu trả lời:a. Problem

b. Closing

<b>c. Background </b>

d. SolutionPhản hồi

The corect answer is : Background

Reference : Textbook: Writing Business English – Lesson 2

<b>If you know the name of the recipient, you end the letter with</b>

Chọn một câu trả lời:a. Best wishes

b. Yours faithfullyc. Bests regards

<b>d. Yours sincerely </b>

Phản hồi

The corect answer is : Yours sincerely

Reference : Textbook: Writing Business English – Lesson 1

<b>In a letter of complaint, we describe the situation in</b>

Chọn một câu trả lời:a. Solution

<b>b. Background </b>

c. Problemd. ClosingPhản hồi

The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

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<b>If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:</b>

Chọn một câu trả lời:a. Best wishes

b. Yours sincerely

<b>c. Yours faithfully</b>

d. Bests regardsPhản hồi

The corect answer is: Yours faithfully

Reference : Textbook: Writing Business English – Lesson 1

<b>If the letter is going to someone whose name you know, you can begin with</b>

The corect answer is : Dear Mr. / Ms. Brown.

Reference : Textbook: Writing Business English – Lesson 1

<b>In a letter of complaint, we describe the cause and effect in</b>

Chọn một câu trả lời:a. Warning

b. Backgroundc. Solution

<b>d. Problem</b>

Phản hồi

The corect answer is: Problem

Reference : Textbook: Writing Business English – Lesson 2

<b>Paragraph 1 in a letter of request is to</b>

Chọn một câu trả lời:

a. Cover relevant background information and detailsb. Reiterate action and/or thank

c. Provide contact information

<b>d. Request specific information or action </b>

Phản hồi

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The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson 4

<b>Paragraph 2 in a letter of request is to</b>

Chọn một câu trả lời:

a. Reiterate action and/or thank

b. Request specific information or action

<b>c. Cover relevant background information and details </b>

d. Provide contact informationPhản hồi

The corect answer is : Cover relevant background information and detailsReference : Textbook: Writing Business English – Lesson 4

<b>The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to</b>

Chọn một câu trả lời:a. Reject the complaint

<b>b. Acknowledge receipt of a complaint letter </b>

c. Apologize for the error or faultd. Regret the dissatisfactionPhản hồi

The corect answer is : Acknowledge receipt of a complaint letterReference : Textbook: Writing Business English – Lesson 3

<b>The expression “I’m writing from __________ and I was wondering if you could…” is used to</b>

Chọn một câu trả lời:

a. Provide contact information

<b>b. Request specific information or action </b>

c. Cover relevant background information and detailsd. Reiterate action and/or thank

a. Request specific information or action

b. Cover relevant background information and details

<b>c. Provide contact information </b>

d. Reiterate action and/or thank

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Phản hồi

The corect answer is: Provide contact information

Reference : Textbook: Writing Business English – Lesson 4

<b>Paragraph 1 in an application letter is</b>

Chọn một câu trả lời:

a. To state your enthusiasm and interestb. To describe your practical work experience

<b>c. To state that you are applying for the job</b>

d. To ask for an interviewPhản hồi

The corect answer is: To state that you are applying for the jobReference : Textbook: Writing Business English – Lesson 1

<b>Paragraph 2 in an application letter is</b>

Chọn một câu trả lời:

<b>a. To describe your practical work experience</b>

b. To state your enthusiasm and interestc. To state that you are applying for the jobd. To ask for an interview

The corect answer is: Four paragraphs

Reference : Textbook: Writing Business English – Lesson 1

<b>Business letters are usually quite formal in style, so we should.</b>

Chọn một câu trả lời:

<b>a. Avoid writing sentences that are too long</b>

b. Write sentences that include complicated or unnecessary language

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c. Use verbs in passive formsd. Use contractions

b. The name of the receiver

<b>c. The name of the sender </b>

d. The datePhản hồi

The corect answer is: The name of the sender

Reference : Textbook: Writing Business English – Lesson 7

<b>We clearly state the purpose of communication in the</b>

Chọn một câu trả lời:a. “To” section

b. “Date” section

<b>c. Subject line </b>

d. “From” sectionPhản hồi

The corect answer is : Subject lin

Reference : Textbook: Writing Business English – Lesson 7

<b>We write memos with purpose and make that purpose known in the</b>

Chọn một câu trả lời:a. Second paragraphb. Fourth paragraph

<b>c. First paragraph </b>

d. Third paragraphPhản hồi

The corect answer is : First paragraph.

Reference : Textbook: Writing Business English – Lesson 7

<b>A memo</b>

Chọn một câu trả lời:a. Can’t be signedb. Should be signed

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<b>c. Does not need to be signed </b>

d. Must be signedPhản hồi

The corect answer is: Does not need to be signed

Reference : Textbook: Writing Business English – Lesson 7 .

<b>There are ……. basic reasons to write a memo</b>

Chọn một câu trả lời:

<b>a. 3 </b>

b. 5c. 2d. 4Phản hồi

The corect answer is: 3

Reference : Textbook: Writing Business English – Lesson 7

<b>A memo contains</b>

Chọn một câu trả lời:

a. From, Date, , and Message sections

<b>b. To, From, Date, Subject Headings, and Message sections </b>

c. To, Date, , and Message sectionsd. To, From, Date, and Message sectionsPhản hồi

The corect answer is : To, From, Date, , and Message sectionsReference : Textbook: Writing Business English – Lesson 7

<b>The ‘To’ section in a memo contains</b>

Chọn một câu trả lời:a. The date

b. The main idea

<b>c. The name of the receiver </b>

d. The name of the senderPhản hồi

The corect answer is: The name of the receiver

Reference : Textbook: Writing Business English – Lesson 7

<b>A memo is a ………..communication conveying your thoughts, reactions or opinion on something</b>

Chọn một câu trả lời:a. Short or to the point

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b. Short and indirectc. Long but to the point

<b>d. Short and to the point </b>

Phản hồi

The corect answer is : Short and to the point

Reference : Textbook: Writing Business English – Lesson 7 .

<b>The ‘Subject’ section in a memo contains</b>

Chọn một câu trả lời:a. The date

b. The name of the senderc. The name of the receiver

<b>d. The main idea </b>

Phản hồi

The corect answer is: The main idea

Reference : Textbook: Writing Business English – Lesson 7

<b>……make a memo lengthy</b>

Chọn một câu trả lời:a. Usually

<b>b. Never </b>

c. Alwaysd. OftenPhản hồi

The corect answer is Never

Reference : Textbook: Writing Business English – Lesson 7

<b>We should close the memo with a ………..ending that states what actions we want the reader to take</b>

Chọn một câu trả lời:a.

Warningb. Unfriendlyc. Threatening

<b>d. Friendly </b>

Phản hồi

The corect answer is: Friendly

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Reference : Textbook: Writing Business English – Lesson 7

<b>The expression “Hope to hear from you soon .” in an email is an informal</b>

Chọn một câu trả lời:a. Opening

<b>b. Conclusion</b>

c. Headlined. SalutationPhản hồi

The corect answer is : Conclusion

Reference : Textbook: Writing Business English – Lesson 5

<b>The Subject Line in an email should be</b>

Chọn một câu trả lời:a. Informal

b. Long

<b>c. Short</b>

d. IndirectPhản hồi

The corect answer is : Short

Reference : Textbook: Writing Business English – Lesson 5

<b>The expression “Just a quick note to……….” in an email is an informal</b>

Chọn một câu trả lời:a. Salutation

b. Closing

<b>c. Opening</b>

d. HeadlinePhản hồi

The corect answer is : Opening

Reference : Textbook: Writing Business English – Lesson 5

<b>The expression “Looking forward to your reply……….” in an email is in the</b>

Chọn một câu trả lời:

<b>a. Conclusion</b>

b. Salutationc. Openingd. Headline

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Phản hồi

The corect answer is : Conclusion

Reference : Textbook: Writing Business English – Lesson 5

<b>How many types of email are there?</b>

Chọn một câu trả lời:a. 3

b. 1

<b>c. 2 </b>

d. 4Phản hồi

The corect answer is : 2

Reference : Textbook: Writing Business English – Lesson 5

<b>One of the advantages of emails over normal “snail- mail” letters is that they are …..</b>

Chọn một câu trả lời:a. Slow but direct

<b>b. Quick and direct </b>

c. Quick or directd. Quick and indirectPhản hồi

The corect answer is Quick and direct

Reference : Textbook: Writing Business English – Lesson 5

<b>The Subject Line in an email is the</b>

Chọn một câu trả lời:

<b>a. Headline</b>

b. Salutationc. Closingd. OpeningPhản hồi

The corect answer is : Headline

Reference : Textbook: Writing Business English – Lesson 5

<b>The expression “Hi/Hello + name ………….” in an email is an informal</b>

Chọn một câu trả lời:a. Opening

<b>b. Salutation</b>

c. Conclusion

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d. HeadlinePhản hồi

The corect answer is : Salutation

Reference : Textbook: Writing Business English – Lesson 5

<b>The expression “Yours sincerely.” in an email is a very formal and rarely used</b>

Chọn một câu trả lời:a. Salutation

b. Headline

<b>c.Close </b>

d. OpeningPhản hồi

The corect answer is : Close Reference :

Reference : Textbook: Writing Business English – Lesson 5

<b>The expression “I am writing to……….” in an email is in the</b>

Chọn một câu trả lời:a. Salutation

b. Headline

<b>c. Opening</b>

d. ClosingPhản hồi

The corect answer is : Opening

Reference : Textbook: Writing Business English – Lesson 5

<b>When we write a report, presentation and style are</b>

Chọn một câu trả lời:

<b>a. Important </b>

b. Not importantc. Useless

d. Not necessaryPhản hồi

The corect answer is : Important

Reference : Textbook: Writing Business English – Lesson 9

<b>When writing a memo, we should keep paragraphs ….</b>

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Chọn một câu trả lời:a. Informal

b. Formal

<b>c. Short </b>

d. LongPhản hồi

The corect answer is : Short

Reference : Textbook: Writing Business English – Lesson 9

<b>The expression “I recommend that ….” is used in</b>

Chọn một câu trả lời:a. Conclusions

<b>b. Recommendations </b>

d. ProceedingsPhản hồi

The corect answer is : Recommendations

Reference : Textbook: Writing Business English – Lesson 9

<b>Reports are matter of fact and to the point. Language is therefore ……</b>

Chọn một câu trả lời:a. Informal

<b>b. Neutral and factual </b>

c. Neutral or factuald. Subjective

Phản hồi

The corect answer is : Neutral and factual

Reference : Textbook: Writing Business English – Lesson 9

<b>We explain what the facts mean in</b>

Chọn một câu trả lời:a.

Recommendationsb. Findings

c. Proceedings

<b>d. Conclusions </b>

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b. An address

<b>c. A title </b>

d. A namePhản hồi

The corect answer is : A title

Reference : Textbook: Writing Business English – Lesson 9

<b>We suggest what action(s) should be done in</b>

Chọn một câu trả lời:

<b>a. Recommendations </b>

Conclusionsc. Proceedingsd. FindingsPhản hồi

The corect answer is: Recommendations

Reference : Textbook: Writing Business English – Lesson 9

<b>There should be ….. sub-sections in a report</b>

Chọn một câu trả lời:

<b>a. 5 </b>

b. 4c. 2d. 3Phản hồi

The corect answer is : 5

Reference : Textbook: Writing Business English – Lesson 9

<b>We explain what the report is about in</b>

Chọn một câu trả lời:a. Conclusions

b. Findings

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b. Can’t

<b>c. Should</b>

d. Mustn’tPhản hồi

The corect answer is : Should

Reference : Textbook: Writing Business English – Lesson 9

<small>The expression “Hi/Hello + name ...……….” in an email is an informalChọn một câu trả lời:</small>

<small>a. Headlineb. Opening</small>

<small>c. Salutation</small>

<small>d. Conclusion</small>

<small>If the letter is going to someone whose name you do not know, it starts withChọn một câu trả lời:</small>

<small>a. Dear Mr. John/ Ms. Marry, ……</small>

<small>b. Dear Sir or Dear Madam or Dear Sir/Madam</small>

<small>c. Dear Mr. / Ms. Brown</small>

<small>d. Dear John/ Marry</small>

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<b>If your memo is longer than a page, you may want to include a separate …</b>

Chọn một câu trả lời:a. Closing segment

<b>b. Summary segment </b>

c. Discussion segmentd. Opening segmentPhản hồi

The corect answer is : Summary segment

Reference : Textbook: Writing Business English – Lesson 7

<b>The heading segment should include</b>

Chọn một câu trả lời:a. From, Date,

b. To, Date,

c. To, From, Date

<b>d. To, From, Date, Subject </b>

b. Impolitec. Unnecessary

<b>d. Very effective </b>

Phản hồi

The corect answer is : Very effective

Reference : Textbook: Writing Business English – Lesson 7

<b>Dear Sir/Madam is the salutation ……. of the business letter</b>

Chọn một câu trả lời:a. At the end

b. Not necessary

<b>c. At the beginning </b>

d. In the middlePhản hồi

The corect answer is : At the beginning

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