UNIVERSITY OF BEDFORDSHIRE
SCHOOL OF BUSINESS
FOREIGN TRADE UNIVERSITY
HA NOI CAMPUS
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ASSESSMENT 1
Module: Marketing Communication in the Digital Age
Code: MAR021-2
DETAILED MARKETING COMMUNICATIONS PLAN OF ME ME
Student: Vũ Thị Hương Duyên
Student ID: 1905210022
Class: F - UOB - 12C
Semester: II
Academic year: 2021-2022
Instructor: Mrs. Trần Thu Trang
Headteacher: Mrs. Phạm Thị Hồng Nhung
Submission date:April 2, 2022
FOR EXAMINERS ONLY
Grade (in number):
………………..
Grade (in words):
………………..
Examiner 1
(Signature & Fullname)
………………..
Examiner 2
(Signature & Fullname)
………………..
Ha Noi, April 2022
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Table of Contents
Current Situation Analysis.................................................................................................... 3
1.
Customer: ............................................................................................................................. 3
SWOT................................................................................................................................... 3
PESTEL................................................................................................................................ 4
Customer Persona ................................................................................................................. 4
Customer Journey Map ........................................................................................................ 5
Which diaper brand is the hottest on Social Media? ............................................................ 5
2.
Communication Objectives ................................................................................................... 6
3.
Positioning Statement ............................................................................................................ 7
4.
Campaign Target Audience .................................................................................................. 7
5.
An Action Plan ....................................................................................................................... 9
6.
Reference .............................................................................................................................. 10
2
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1. Current Situation Analysis
Customer:
STT Audience
Families with
1
children under 2 years
old (grandparents,
aunts, uncles, aunts,
etc.)
Young mothers
2
3
Women preparing to
become mothers
SWOT
S(strengths)
-All products are
manufactured
according to modern
factory processes that
meet ISO 9001:2015,
FDA, CE standards
-Environmentally
friendly products,
benign to children,
have many outstanding
advantages compared
to Various types of
diapers as well as
tissues of current
products on the market
-Competitively priced
products
Details
Family members
buy diapers for
the baby
Shopping habits
Buy things at
supermarkets, shops
specializing in
children's goods, ...
Influence
From the
woman who
took care of the
children
New-born
mothers need to
buy long-term
diapers for their
babies
Women preparing
to become
mothers learn to
prepare for the
birth of their
baby
Buy online, ecommerce platform,
a store near home
From people
around, people
with experience
Buy online, ecommerce platform,
big supermarket
From relatives
around, through
careful research
and selection
W(weaknesses)
O(opportunities)
T(threats)
- The newly
established
company is still
young, does not
have a strong
position in the
diaper market
-The potential diaper
market is expanding,
and the probability of
success is high.
- Many
competitors hold
a large market
share such as
Pampers,
Huggies, Bobby,
etc.
- It is easy to face
a crisis if there is a
fluctuation
-Consumers expect a
diaper product that is
affordable but has
many effects (fast
absorption, thin, light,
no secret, skin rash,
good quality) => Me
Me diapers meet all
these requirements
- High-quality
Vietnamese products
are increasingly
popular and loved
- Many domestic
Chinese diaper
manufacturers
import into
Vietnam with low
prices but good
quality.
3
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PESTEL
PESTEL
Status
Politic
Community service, mainly
children
Economic
- Well developed
- Location: In the economic
center of the country Large population, dense density
Sociocultural -Religion: Unaffected
- Value: Taking care of children's
health
Technology Technology is always evolving
and innovating regularly
Environment Products are safe for the
environment, using skin-friendly
and environmentally friendly
materials
Law
- Meet Vietnamese
standards(TCVN10584:2014)
- Produced according to the
modern process of standard
factory ISO 9001: 2015, FDA,
CE
Assessment
Opportunity
Challenge
Favorable
Favorable
Competing with
many other products
Unaffected
Products are
always
improved to
suit the needs
of users
Organic
products are
preferred by
mothers
Constantly changing
and developing
Difficult to maintain
quality and still be
environmentally
friendly with
competitive prices
Advantages for
product
development
Customer Persona
Describe the target customer for this campaign:
Hoa(24 years old) married for 2 years and she is eight months pregnant.
-
-
Occupation: Accountant
Income: 15,000,000VNĐ
Live in Ha Noi
Challenge and pain points:
+ Need to increase house size with a new child
+ First time being a mother at a young age so that
she doesn’t have any experiences
How they gather information:
+ Heavy user of the internet
4
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+ Are on Facebook, Instagram, Shopee and Tik Tok
Customer Journey Map
Awareness
Consideration
- See TV
- Explore
commercial
the
,
website
Memevietn
and look
am.com
at the
which
price to
helps
compare
people for
it with the
shop
budget.
diapers and
- Create an
towels.
account,
- See ads on
save
Facebook,
needed
Instagram,
items in
TikTok
the
wishlist
Experiment
- Trial
registratio
n
- Make an
account
- Buy test
product
Purchase
Advocacy
- Read
- Referer a
reviews on
friend
Shopee or
after the
Website
experienc
and decide
e
to buy
- Write
products on
reviews in
the wishlist
groups for
- Go and
moms,
experience
make
the cart
review
page
videos on
Tiktok
Which diaper brand is the hottest on Social Media?
5
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5 brands of baby diapers always hold nearly 90% market share of debate on social
networks within the first 9 months of 2021: Pampers (belonging to Procter & Gamble),
Moony (Unicharm Corporation - Japan); Bobby (Unicharm Corporation – Japan); Huggies
(belonging to Kimberly-Clark from the US) and Merries (KAO Group - Japan). From the
highest 5 discussions on social networks, it is often seen that this is often a battle on the
"online front" still belonging to famous names: Unicharm, P&G, Kimberly-Clark, and KAO.
The fierce competition of brands during this category is reflected in the indisputable fact
that the rankings within the top 5 leading brands change continuously each month and
each quarter. as example, within the second quarter of 2021, Pampers held just over 7% of
the discussion market share (5th place), but by the top of the third quarter of 2021 Pampers
led the discussion market share of quite 51%.
Product characteristics directly associated with children's health make this category more
prominent as mothers are extremely sensitive to negative news of the industry or sometimes
just negative information. are distributed in cyberspace. This makes it extremely important
for brands to continuously monitor user reactions and maintain their level of
name preference.
Me Me has to push up the marketing actions in order to gain more and more market share.
2. Communication Objectives
We follow the SMART framework,
Specific
We’re going to increase traffic to our blogs and website to raise the brand awareness
level of Vietnamese
-
Measurable
Attracting 80% value customers (women from 21 to 40) to know about the brand, at
least the name Me Me in July 2022
-
Increase the access ratio of fanpage to 120 times in May 2022
-
Attainable
Attracting customers by increasing the number of texts on Facebook and website,
buying the golden advertising time on the national TV channel ( VTV1, VTV3,…)
-
The report shows that organic monthly traffic is 20, so we will increase the access
ratio of fanpage to 90 times in May 2022
6
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-
Fix the website’s load time and improve the interactivity to direct the visitor to come
and pay time for surfing and discover the website, then they can buy test products and
we can increase sales from that.
Relevant
Reaching out to many potential customers is the premise for our company to create
more potential customers, expand the market, increase the coverage of Me Me
diapers, and bring in revenue for the company.
Time-bound
Within 4 months from April 2022 to August 2022
3. Positioning Statement
To consumers of diapers concerned about the good sleep of babies, Me Me is the
brand of organic diapers which offers super absorb and airy surface with vitamin
essence at a 13% lower than Pampers- a popular brand which they think is good
value.
4. Campaign Target Audience
7
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GENERIC BEHAVIOR SEQUENCE MODEL
DECISION STAGES
Considerations Need Arousal
Consideration Purchase
Usage
Babies
at Each Stage
Decision
- Expectant
- Friends
- Grandparents
Roles
mothers
- Family
- Parents
- Doctors
specifically
-Baby care
mothers
Involved
- Mothers who
just gave birth
professionals
- Mothers
Where Stage
is Likely to
Occur
- In-Home
- Clinics
- Internet
- Word-ofmouth
- In-Home
- Supermarkets
In-Home
- Online
- Retail outlets
Outdoor
community
- E-commerce
- Clinics and
trading platform
hospitals
- Website
- Convenience
store
- Pharmacy
Timing of
A few months
Stage
before and after immediately
giving birth
From
After
Anytime but
consideration
more often
after need
during bedtime
arousal
and outdoor
activities
How it is
See or hear
- Hear
- Visit
- Wearing
Likely to
about the
experiences
supermarkets,
diapers on
Occur
product on
from others
stores, pharmacy
almost time
- Visit the online
until babies are
store on Shopee
toilet trained
social media or
outdoor display
- Look up
information
8
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activities of the
by surfing the - Visit Website
brand
internet
- Ask doctor
-Visit
supermarket
5. An Action Plan
DIGITAL MEDIA PLAN
04/2022- 08/2022
Đề xuất bởi: Vu Thi Huong Duyen
No.
1
1.1
1.2
1.3
2
2.1
3
3.1
3.2
3.3
4
4.1
5
5.1
5.2
6
6.1
6.2
7
7.1
Timeline
Apr Ma June July Aug
GIAI ĐOẠN : GIA TĂNG MỨC ĐỘ NHẬN BIẾT THƯƠNG HIỆU (04/2022 - 08/2022)
Website
Quản trị nội dung website
- Định hướng: Đem sản phẩm đến với người tiêu dùng, các mẹ bỉm sửa
lồng ghép cùng các kinh nghiệm nuôi dạy con và tạo ra một cộng đồng x
x
x
x
x
mẹ bầu và mẹ bỉm sữa
- Mục tiêu: Tăng doanh thu đồng thời sự trung thành của khách hàng
Tương tác khách hàng
- Trả lời các câu hỏi của khách hàng trong chuyên mục tư vấn
x
x
x
x
x
- Trả lời live chat, hotline
Tạo landing page chương trình khuyến mãi
- Định hướng: Tặng sản phẩm thử
x
x
x
- Mục tiêu: Tăng độ nhận diện của Mễ Mễ, có được database khách
hàng
SEO
Triển khai SEO tổng thể
- Định hướng: Chèn bộ từ khóa liên quan đến ni dưỡng trẻ
x
x
- Mục tiêu: Tối ưu được chi phí và có chuyển đổi bán hàng
Facebook
Quản trị nội dung fanpage
Định hướng: Lồng ghép các thông tin chất lượng sản phẩm vào bài
đăng
x
x
x
x
Mục tiêu: Kịp thời nắm bắt tâm tư nguyện vọng về chất liệu sản
phẩm phù hợp với trẻ em Việt Nam
2.2. Quảng cáo facebook 1
Hình thức: Chạy quảng cáo Facebook Ads
Đối tượng mục tiêu: Người dùng nữ trong độ tuổi 21-40, người dùng
x
x
x
x
nam từ 35-55
Định hướng (thông điệp qc): Mễ Mễ- Thấu hiểu hành trình làm mẹ
2.3. Quảng cáo facebook 2
Hình thức: quảng cáo video
x
x
x
x
Nội dung: video viral đã sản xuất
Zalo
Quản trị nội dung
Định hướng: Gửi post cho những người quan tâm Mễ Mễ ở Zalo
x
x
x
Mục tiêu: Tiếp cận những khách hàng là nhân viên văn phịng, khơng
có thời gian nhiều trên internet
Youtube
Quản trị nội dung
- Reup các video về sức khoẻ mẹ và bé, tips nuôi dạy con từ 0-6 tuổi
- Tạo lớp phủ hành động, đặt link đến website của nhãn hàng Mễ Mễ
x
x
x
x
- Giật tít, lựa chọn ảnh thumbnail hấp dẫn
- Chuyển các video reup để đưa lên fanpage & zalo page
Quảng cáo Youtube
Hình thức: BumperAd In Stream Ads
x
x
x
x
Nội dung: video viral
Tik Tok
Quản trị nội dung
- Tạo các video ngắn chia sẻ tips chăm sóc và ni dạy trẻ
- Đặt link đến website của Mễ Mễ
x
x
x
x
- Giật tít, lựa chọn ảnh thumbnail hấp dẫn
- Chuyển các video reup để đưa lên fanpage & zalo page
Quảng cáo TikTok
Hình thức: Tạo video giới thiệu và dùng thử sản phẩm Mễ Mễ
x
x
x
x
Nội dung: video viral
Google Adwords
Google Adwords Display
- Hình thức: Tính phí theo số lần nhấp chuột vào quảng cáo (Cost per
x
x
x
x
click – CPC)
- Đối tượng: Tất cả những người tìm kiếm từ khóa liên quan
Job Description
Quant.
Unit
40
bài
Est. Cost
Cost
KPIs
Total
0
0
0
0
3
landingpag
e
1,250,000
3,750,000
30
keyword
1,500,000
45,000,000
30 từ khóa lên top
4
tháng
7,000,000
28,000,000
3-4 post / ngày
1 minigame / tuần
4
post
2,700,000
10,800,000 Engegament: 44,000/month
4
post
3,300,000
13,200,000
View: 150,000
4
tháng
0
0
1-2 post/ tuần
4
tháng
0
0
2- 3 video / tuần
view trung bình: 5,000
4
video
3,600,000
14,400,000
4
tháng
0
0
4
video
8,750,000
35,000,000
In-feed Ad: 12,500
2,500
click
10,000
25,000,000
Click: 2,500
TOTAL
Human Resources
Notes
BumperAd: 120,000
2- 3 video / tuần
view trung bình: 15,000
183,254,605
9
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ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2
ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2
ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2ASSESSMENT.1.module.marketing.communication.in.the.digital.age.code.MAR021.2