VIETNAM NATIONAL UNIVERSITY HO CHI MINH
CITY
AN GIANG UNIVERSITY
FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT

INTERNSHIP AT AU VIET UC
FOREIGN LANGUAGE CENTRE

INSTRODUCTOR: MS. DO THI NGOC NHI
FULL NAME: NGUYEN THI HUE HIEU
CLASS: DH18TA
STUDENT’S CODE: DTA176102
ACADEMIC YEAR: 2020-2021

An Giang- 2021


INTERNSHIP

2021

TABLE OF CONTENTS



-------------------- -------------------ACKNOWLEDGEMENT..............................................................................................................3
INTRODUCTION................................................................................................4
LIST OF FIGURES.............................................................................................5
LIST OF ABBREVIATION................................................................................6

A.

GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE
CENTRE ........................................................................................................ 7
I. Background of Au Viet Uc foreign language center ............................. 7
II.

The organisational structure of the centre ............................................. 10

III.

Office schedule ......................................................................................... 11

IV.

Visions and missions of Au Viet Uc foreign language center .............. 11
1. Visions ................................................................................................ 12
2. Missions .............................................................................................. 12

V.

Core values of the center ......................................................................... 13

VI.

Company culture ..................................................................................... 13
1.

Culture of creativity .......................................................................... 13


2. Culture of positive thinking ............................................................. 13
VII.

Some outstanding English courses of the centre ................................... 14
1. English for young children ............................................................... 14
2. English for children .......................................................................... 14
3. English for teenagers ........................................................................ 15
4. English for the international examinations .................................... 15
5. English for communication .............................................................. 16

B.

INTERNSHIP DESCRIPTION .................................................................. 17
I.

My supervisor and colleagues ................................................................ 17

II.

My position and responsibilities ............................................................. 17

III.

Pros and cons of the positions................................................................. 20
1. Pros of the positions .......................................................................... 20

1


INTERNSHIP


2021

2. Cons of the positions...............................................................................................21
IV.

Solutions for the difficulties.........................................................................................22

C.

OVERVIEW INTERNSHIP EXPERIENCE.........................................................22

D.

CONCLUSION AND SUGGESTION........................................................................23

REFERENCE.......................................................................................................................................25

2


INTERNSHIP

2021

ACKNOWLEDGEMENT
The internship is as a part of my English linguistics at An Giang University. I
took an 8-week internship (22 February – 18 April 2021) at Au Viet Uc foreign
language centre. First of all, I would like to give my profound thank to An Giang
University, especially, Faculty of Foreign Languages because they arrange this

internship period for me together with my classmates. This internship would not have
been performed without the support of my supervisor at the Au Viet Uc centre, Ms. Le
Thi Du Em. Her enthusiasm, experience, and attention to details have been an
inspiration for me to carry out my duties in the best way. Moreover, she also gave me
some great images and unexpectedly shared invaluable information about the centre so
that I could fill up my report. In this acknowledgment, I want to take this opportunity
in order to express my deepest thanks to her and other teaching staff, who I worked
with during the internship process because they provided me with the necessary advice
and guidance. Their guidance was extremely valuable for my study both theoretically
and practically. Then, I would also like to show my deep appreciation to my instructor,
Ms. Do Thi Ngoc Nhi, who helped me finalize my internship report.

3


INTERNSHIP

2021

INTRODUCTION
This report describes my internship experience at Au Viet Uc foreign language
centre in Long Xuyen city. It is divided into four parts. Part one summarizes the
general information of the centre that I was provided by my supervisor. It includes the
missions and visions of the centre. Part two tells about the positions and details of my
duties that I was assigned. It also mentions the advantages and disadvantage I have
faced throughout the period of internship. Furthermore, it also describes how I solve
the difficulties I coped with. The next part explains how these responsibilities
contributed to my development as an intern. The last part sums up my whole report.

4



INTERNSHIP

2021

LIST OF FIGURES
Figure 1: The logo of Au Viet Uc foreign language centre.
Figure 2: The main office- Campus 1 of the centre.
Figure 3: Campus 2 of the centre - My workplace in the intern experience.
Figure 4: Campus 3- The latest campus has been set up since 2019.
Figure 5: The organisational structure of the centre.
Figure 6: EVAS brochure.

5


INTERNSHIP

2021

LIST OF ABBREVIATION
EVAS: Europe Vietnam Australia School (Au Viet Uc centre).

6


INTERNSHIP

2021


A. GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE
CENTRE:
I. Background information of the centre:
Au Viet Uc foreign language centre is the trademark of Long Xuyen Education
Investment Company limited (LXEI) which was established on 11th October 2013.
Its main office as its first campus is located in 815-816, Ha Hoang Ho street, Dong
Xuyen ward, Long Xuyen city, An Giang province.

Figure 1: The logo of Au Viet Uc foreign language centre.

Figure 2. The main office – Campus 1 of Au Viet Uc foreign language center.

7


INTERNSHIP

2021

Figure 3. Campus 2 of the centre– My workplace in the internship

experience.

8


INTERNSHIP

2021


Figure 4. Campus 3- The latest office has been set up since 2019.

After 7 years of operation, the centre reaches some stable positions and
appreciable achievements. It is regarded as the biggest English center in Long
Xuyen city now. It has trained thousands of learners of many ages and levels. At Au
Viet Uc center, learning English is not only the goal of learners but the learners are
also taught so that they become future leaders and global citizens along with their
good personalities and characters. Over the past seven years, it has been expanded
to two more campuses in Long Xuyen city. One of them is situated in 79, Tran
Hung Dao street, My Long ward (2016). The last one has already been built in 26,
Hung Vuong street, My Long ward (2019). Thus, the centre has three campuses in
different locations in Long Xuyen city. Customers can contact the company via:
Website: Auvietuc.ed.vn;
Facebook fanpage: Ngoainguauvietuc;

9


INTERNSHIP

2021

Contact information
Phone number
Campus 1

02969 941 782

Email



02963 941 790
02963 666 888
Campus 2


02963 666 898

Campus 3

02963 533 666



II. The organisational structure of the centre:
The organization of the centre is divided into three main departments. They are
the training department, human source of the department, and developing company
department. It has 40 employees in total at this time which includes 17 teaching
staff, 17 teachers, three tutorial assistants, and three official foreign teachers. The
centre regularly runs training for its staff, and reviews sessions to keep them
professional and get higher level for their long career. You can see the figure below
for a clearer understanding of its organizational structure of departments.

10


2021

INTERNSHIP


Director

Training
department

Human
resource
department

Head of
division

Head of
division

Teaching staff

Office staff

Developing
company
department

Marketing
staff

Consultants

Figure 4. The organisational structure of the centre.


III. Office schedule:
Campus 1 starts at 7:30 a.m and ends at 9:00 p.m from Monday to Sunday.
The schedule of campus 2 and 3 is similar to Campus 1 but on Sunday, they close at
12 a.m instead of 9 p.m.
IV. Visions and missions of the centre:
The company always bents over backward to create a professional and modern
work environment for each employee. Moreover, it also maximizes the rights of the
staff in the centre that allows them to work and devote themselves to the company.
The employees are honoured by the company because of their valuable and
important contributions. It is a harmonious combination between the benefits of
enterprises and the benefits of employees. The staff follow two core values of the
centre: working with “your dedication and your talent”. “Build future together”the slogan of the company is regarded as the centre’s guideline in order that all of
the leaders and staff follow.

11


INTERNSHIP

2021

1. Visions:
The company has established numerous goals for 3-5 years among which are:


Always be the lead in the field of English education in An Giang province. 




Continuously improve the English education’s quality and the company’s

services.


Become the pioneer to innovate the new teaching methods.



Develop and broaden its campuses more and more soon.



Provide consultancy services for people who have the intention of study abroad. 



Set up an international system of kindergartens in An Giang province.

2. Missions:
The Mission of Au Viet Uc English Language Center is to:


Support for the development of educating English in An Giang province through

the best English learning environment.


Apply and research effective new curriculum and teaching methods in order to


help students improve their English skills including speaking, listening, reading, and
writing skills as well as thinking in English.


Develop students’ vocational, social, physical, and emotional potential. 



Assist domestic learners with their academic and non-academic needs and

connect them to international English in the global context;


Provide high-quality English programs for learners with specialized English

needs and goals;


Develop and conduct high-quality English language proficiency assessment;



Contribute to the community benefits and provide leadership for the community.



Create and maintain a strong relationship between the center, parents, and

students that based on our trust for each other.


12


INTERNSHIP

2021

V. Core values of the center:
Au Viet Uc centre has some core values which all of the members in the
center aim to:
 Work with “your dedication, your talent”.
 Be honest.
 Be responsible for your students/ your leaders/ your tasks.
 Contribute to the growth of the company and the local community.
 Create a harmonious relationship between the interests of the company and
employees.

VI. Company culture:
The centre has a wonderful working environment with a lot of cultures and
professionalism. The cultures of the company that I found are shown below:
1. Culture of creativity:
The teachers in the centre always think creatively about organizing teaching
activities like games, mind maps, puzzles or role plays that can make their lessons
more interesting and attractive to their students effectively. These creative teaching
methods offer a motivation for learning English for learners. Thus, to work in the
centre, the employees are required to be extremely creative people. The company
always tries to create an environment for its staff to develop their creativity as much
as possible.
2. Culture of positive thinking:
The optimism brings the officer a lot of advantages such as getting higher

productivity in working, maintain good relationships with other people, and reduce
depression.
The company tried to develop this culture in its working environment owing to
understanding profoundly the importance of positive thinkings. Consequently,
although the staff regularly worked under pressure, they still thought positively
about the better aspect of a problem and find a way to solve it. They always said
nice words to encourage the other people who were stuck in trouble. Positive

13


INTERNSHIP

2021

thinking in the workplace helped increase good emotional feelings instead of stress
and raised the higher productivity of the company.
VII. Some outstanding English courses of the centre:
1. English for young children (EVAS Stars): 36-week course
This course is for young children (from age of 4 to 6). It consists of three
levels. They are Twinkle stars, bright stars, and superb stars. The young children
who did not approach learning English before, do not know anything about English
are arranged to study at these levels.
The young children study English through flashcards, pictures, videos, and
songs. Those things are designed and updated every year to renew the content of the
curricular. The children also spend from two to three hours per month learning with
English native teachers.
They are proud of the program because it is their monopoly. The other
organizations can not be shared and they do not have the right to use the course for
their benefits.

2. English for children (Cambridge Stars): 48-week course
The course also has three levels like EVAS Stars. They are Starters, Movers,
and Flyers. May be, most parents know the course because of its popularity in the
world. It is a part of Cambridge Assessment English.
The course helps students improve four main skills in English including
listening, speaking, reading, and writing. After finishing the course, students can
take the Cambridge examination to get an international certificate from Cambridge
University. Plus, they can communicate fluently about topics and tell a short story in
pictures. They would reach a general knowledge of many topics- the topics are very
close to their daily life such as food, directions, places, etc. Thus, the learners are
easy to practice their lessons in their conversations every day.

14


INTERNSHIP

2021

3. English for teenagers (KET-PET level of Cambridge CERF): 40week course
KET and PET qualifications are proof of your ability to use English to
communicate in some situations. The exam of these levels tests all four of learners'
English language skills.
The course of KET and PET is suitable for the learners who are studying at
secondary schools and high schools. The course is designed to prepare carefully for
them the amount of usage English skills and social knowledge, which will give them
the confidence to go on and reach higher levels.
This course is expected to provide a quality source of talent, leader, and global
citizen for society.
4. English for international examinations (IELTS and TOEIC): 24week course

IELTS and TOEIC are two of the most popular international examinations in
the world now. They are customized to test the language ability of people who have
needs of studying abroad, immigration, or working in companies where English is
used mainly to communicate.
The learners in our centre offer a series of courses and lessons to prepare them
for a specific international standardized test of English. They are taught to analyze
carefully the test, and some useful tips for completing the test on time. Moreover,
they usually practice taking the example exams which are similar to the recent
actual tests. In the course the learners can find:
 An overview about these tests such as how many parts the test has, how
much time for each part, what they should do to achieve a high score, etc.
 Tips and strategies for a successful test preparation that helps them have
enough time to take the exam.
 What the native speaker examiners expect on the performance of
candidates.

15


INTERNSHIP

2021

5. English for communication (from Basic level to Academic level): 24-week
per level
English for communication course focuses on the learners who have rather
good grammar skills but are not good at speaking and listening. The learners who
want to have a native-speaker English environment to practice their English
communication skills absolutely can choose to attend this course. They also have a
chance to join a regular English-speaking club outside the campuses with nativespeaker teachers. After this course, the learners feel more confident, have enough

vocabulary, and correct pronunciation to communicate in English.

Figure 6: EVAS brochure.

16


INTERNSHIP

2021

B. INTERNSHIP DESCRIPTION:
I. My supervisor and colleagues:
My supervisor, Ms. Du, is the head of our Campus 2 and has been working in
the centre for many years. She belongs to the training department of the centre. She
was responsible for many duties like teaching, consulting, arranging the working
schedule of Campus 2’s employees, and so on. I considered myself lucky to have
her – such an experienced officer as my supervisor since she always took time for
my questions and was willing to help.
In addition, two more people also played an important role in guiding me as
my other supervisors during my internship –Ms. Huong La, the director of our
centre, and Ms. Tran, the head of our main office. I am very thankful to them for
their invaluable suggestions and help, which were useful for me. Also, Ms. Huynh,
one of my colleagues who I was working with daily (she was the one I learned most
of the things from). Finally, I cannot skip the fact that all my co-workers are very
kind people and they all contributed towards the ambiance at work and who made
me feel welcomed and comfortable to work with from the very first day of my
internship.

II. My positions and responsibilities:

I worked in many positions in my internship experiences such as an
educational consultant, a receptionist, a teaching assistant, and a tutor for the
learners but my main positions were a combination of a receptionist and educational
consultant in the front desk at Campus two’s office.
In my first week of internship in the centre, I received the training I needed for
my internship that including training specific to the centre’s procedures and policies.
Ms. Tran, the head of Campus one, was in charge of showing me some outstanding
information about all the systems of the three campuses including its background

17


INTERNSHIP

2021

information, missions and visions, core values, and company culture that help me
get a clear overview of the centre. Besides, she also indicated all English courses
taught in the centre including English for young children, English for children,
English for the teenagers, English for international examination, English for
communication and some more special courses of the centre. After that, I was
assigned a working schedule for the internship. My working hours were 5 p.m to 9
p.m from Monday to Saturday. At the weekend, I worked from 7:30 a.m to 11:30
a.m. When I worked in the centre, I was required to wear its dress code – a typical
white shirt with a black skirt all the time along with a pair of pumps.
Then, I learned some office etiquettes and communication skills, as well as
how to operate standard office equipment such as phone systems, printers, copiers,
and computers in my workplace. I was trained under the supervision of Campus
two, Ms. Du and I observed the way she conducted all the typical daily tasks like
bringing the folder of classes into the teacher room, printing and preparing teaching

materials for teachers such as flashcards, pictures and portfolio, and so on. After
that, I worked under her observation during the first week until I was comfortable
and confident to complete independently all the expected daily tasks. Of course, my
first time as an office intern was likely to be assigned lower-level tasks initially.
After that, the complicated assigned tasks increased over time. I would like to go
into the details of my positions and responsibilities below.
Firstly, a receptionist is always the first person to interact with customers and
is considered as the face of a company. A receptionist is required to have a pleasant
personality, a well-groomed appearance and be calm in every situation and work
under multiple tasks as well as stress. Thus, the receptionist was evaluated as highly
important in the centre.
When I worked as a receptionist in the centre, I was responsible for managing
the front desk. I handled administration tasks, including greeting the parents and
learners as soon as they arrived at the office and answering office phone calls in a
timely and polite manner. I was trained to make a professional, courteous, and
friendly first impression on every people who came into my workplace consisting of

18


INTERNSHIP

2021

parents who wanted to have some queries about an English course for their children
or those who needed me to provide them correct information about all the
extracurricular activities of the centre. My appearance was also very important for
this position. I learned that the way I smiled and dressed impacted the emotional
feelings of customers a lot. Therefore, I had to smile and act as much naturally as I
can. I often tackled the issues through the phone in this case I would determine the

purposes of the calls and forward those calls to the appropriate person or department
to resolve them. After every working day, I typed a daily report and submitted it to
my supervisor. This report enabled her to manage and accounted for the progressing
of all activities within a day. I also took part in photocopying and collating the
teaching materials and customers’ information documents. In addition, my
responsibility was keeping the receptionist area clean and neat.
Secondly, my other main position was as an educational consultant. Being a
consultant required me to take on a lot of responsibilities and academic knowledge
related to the centre’s English courses. My daily mission was quite similar to a
receptionist. However, there are some differences from the receptionist position.
The first difference was that I had to possess all of the information about the
centre’s English courses like EVAS Stars, Cambridge Stars, IELTS, and so on.
Effective communication skill was very necessary to be able to understand what the
students and their parents basically needed and be able to tackle them functionally.
Besides, I was mainly in charge of consulting English programs and sale activities. I
have trained nine steps for standard consultation: first and foremost, I greeted the
guest and created a great first impression on them by smiling and nod lightly my
head. Secondly, I had to ask something related to the English learning process of the
learners and clarified the customer’s needs. Thirdly, this was the most important
phase because I would test and evaluate their English ability that helped me be able
to arrange them into an English course. It would be the most suitable for them.
Then, I introduced EVAS English courses for new customers. Next, I dealt with the
customer’s problem. Regularly, their difficulties were schedule, tuition fee, and so
on. After tackling their problems, I sold the course and received customers’

19