ACKNOWLEDGEMENTS

An internship is a time I cannot forget during my 4 years of studying at the
school. I have had great experiences and memories when I practiced at
SUNSET BEACH RESORT AND SPA. Besides the wonderful memories,
there were the mistakes and troubles in the early days. However, I received a lot
of help, enthusiastic support, guided and encouraged me to overcome all
difficulties and ended this hard but meaningful time.
First of all, I would like to thank the School Board and Faculty of Foreign
Languages of An Giang University

where I am studying in English language

and Sunset Beach Resort and Spa Phu Quoc for creating favorable conditions
and professional environment for me. I improved my knowledge and skills
during the past 2 months of practice. This internship made me know more about
in the service sector.
Secondly, I would like to thank to Ms. Bui Thi Thuy Trang, who is my
consulting learning at An Giang University and my instructor. She gave me
useful advice during my internship as well as completing my report.
Thirdly, I want to thank the manager and staffs of the resort, especially the
restaurant staff, who have been enthusiastic and have created good conditions
for me to finish the task. Since then, I have professional knowledge and skills in
serving and handling situations in the restaurant
Next, I would like to thank Mr. Do Duc Hai, restaurant manager, who gave me
professional guidance and insightful comments, helping me gain more
experience in communication English.


Last but not least, I am grateful to my family and all my dear friends who have

helped me my internship. Without them, I probably wouldn't be able to get
through that tough time.
In short, I really thank everyone who supported me complete to this internship
report.


TABLE OF CONTENT
ACKNOWLEDGEMENTS.....................................................................................................1
TABLE OF CONTENT............................................................................................................3
LIST OF PICTURES AND CHARTS.................................................................................5
OBJECTIVES...............................................................................................................................6
PART A - DESCRIPTION OF INTERNSHIP RESORT............................................7
I. Introduction...........................................................................................................................7
1. Description........................................................................................................................7
2. Accommodation...........................................................................................................10
2.1

Deluxe Room.....................................................................................................10

2.2

Deluxe Ocean View Room...........................................................................10

2.3

Deluxe Ocean Panorama...............................................................................11

2.4

Sunset Premium................................................................................................12


2.5

Grand Suite Ocean Panorama.....................................................................12

2.6

Family Deluxe Room.....................................................................................13

II. Service and Facilities.....................................................................................................13
1. Sunset Restaurant.........................................................................................................13
2. Sunset Beach Bar.........................................................................................................15
PART B - INTERNSHIP ACTIVITIES AT RESTAURANT.................................16
I. Breakfast buffet restaurant............................................................................................17
II. Serving À La Carte.........................................................................................................19
III. Serving guests in the room.........................................................................................21
IV. Serving at the swimming pool..................................................................................21
V. Some common complaints handling cases............................................................22
PART C - ADVANTAGES AND DISADVANTAGES DURING IN MY
INTERSHIP.................................................................................................................................22
I. Advantages:.........................................................................................................................22
II. Disadvantages:..................................................................................................................23
PART D - CONCLUSION AND SUGGESTIONS OF THE INTERNSHIP..23
I. Conclusion...........................................................................................................................23


II. Suggestion..........................................................................................................................23
1. Suggestion for internship resort.............................................................................23
2. Suggestion for Faculty of Foreign Languages of An Giang University. 24


References....................................................................................................................................25


LIST OF PICTURES AND CHARTS

Picture 1. Sunset Beach Resort and Bar
Picture 2. Deluxe Room
Picture 3. Deluxe Ocean View Room
Picture 4. Deluxe Ocean Panorama
Picture 5. Sunset Premium
Picture 6. Sunset Premium
Picture 7. Grand Suite Ocean Panorama
Picture 8. Family Deluxe Room
Picture 9. Sunset Restaurant Inside
Picture 10. Sunset Restaurant Outside
Picture 11. Sunset Beach Bar
Picture 12. Buffet
Picture 13. Buffet
Picture 14. Floating Meal

Diagram 1. Organization Chart of Sunset Beach Resort and Spa


OBJECTIVES

Today, most companies need their employees to have both knowledge and
experience. As a student about to graduate, the period of internship is the time
when students can apply the theories learned at the university into practice and
begin to form behaviors and attitudes work as well as responsibility at work.
These are essential elements to help them find jobs in the future more easily.

Furthermore, the service industry is a highly developed industry that attracts
many of workers. This is why I choose Sunset Beach Resort and Spa which is
quite well rated for my first experience in this service industry.
This report aims to redescribe my internship process at Sunset Beach Resort
and Spa. First of all, this report gives an overview of the company. Next, I will
describe the detail the process of training and improving the skills at the
practice site to get the best results. Finally, the most important thing that I look
forward to being able to use what I have learned in life, especially English
speaking and listening skills.


PART A - DESCRIPTION OF INTERNSHIP RESORT
I. Introduction
1. Description

Sunset Beach Resort & Spa has a very convenient location, right in
Duong Dong town, the center of the island, golden location surrounded by Tran
Hung Dao main street, where there are many choices of cuisine, shopping,
entertainment and beautiful Truong beach. Besides, it is in a fantastic area, just
2 kilometers from Phu Quoc night market
shopping and cultural activities

the hub of Phu Quoc's major

and less than 30 kilometers from other sights

and attractions, which takes about half an hour by bike.
Sunset Beach Resort & Spa has 118 rooms, all new, comfortable and
elegantly built according to international 4-star standards, ensuring maximum



relaxation for guests. In addition, Sunset Beach Resort & Spa offers a variety of
dining options at Sunset Beach Bar & Restaurant which can accommodate more
than 100 people and is located on the beach, providing a space close to nature.
Likewise, the Sunset Beach Bar, one of the most popular beach bars in the heart
of Phu Quoc, located next to the outdoor infinity pool, will remain open for
guests to enjoy a magical sunset on the footsteps.
Large meeting rooms and smaller meeting rooms with premium
amenities are available for parties at Sunset Beach Resort & Spa. Any
attendance and any type of conference can be accommodated with their various
organizational arrangements and plans.
They are sure that Sunset Beach Resort & Spa will be the best choice for
customer events, as they can accommodate all conference or seminar needs, thanks
to all new facilities. Sunset Beach Resort & Spa also features an indoor and
outdoor swimming pool, tour desk and transportation to help tourist complete their
journey to explore the beautiful island of Phu Quoc and enjoy their vacation.
Sunset Beach Resort and Spa promises to bring traveller moments of relaxation
and peace in the perfect entertainment space of the resort with professionalism,
friendliness and hospitality. If tourists are considering a fun vacation or a business
and private trip to Phu Quoc Island, Sunset Beach Resort

& Spa is sure to be the ideal destination, ensuring every traveler is unique and
satisfied.
Sunset Beach Resort & Spa
Add: 100C/2 Tran Hung Dao str, Duong Dong, Phu Quoc, Kien Giang
Hotline: +(84) 2973 567 888 / +(84) 867 070 006 / +(84) 867 050 002
Email:
Website: www.sunsetbeach.vn




2. Accommodation
2.1 Deluxe Room

(Picture 2. Deluxe Room)

-36m2

With graceful, simple and modern design, Deluxe rooms, which have a
size of 32-36 m2, are each equipped with one King bed or two single beds,
elegant furniture and a balcony. The bathrooms feature a modern standing
shower, luxury amenities, and high-quality towels.
2.2 Deluxe Ocean View Room

-40m2


Deluxe Ocean View offers guests a great sense of relaxation with
modern, delicate decor combined with wide windows overlooking the romantic
and fresh sea.

(Picture 3. Deluxe Ocean View Room)
2.3 Deluxe Ocean Panorama

Area: 40-52m2
King / single bed
Large balcony,
overlooking the sea.
(Picture 4. Deluxe Ocean Panorama)
With an elegant, simple and modern design, Deluxe Ocean Panorama

room is equipped with either one or two people in a single combination with
luxurious interior, with a private balcony with panoramic sea views, where May
Beautiful full beauty of the sunset pearl island.


2.4 Sunset Premium

(Picture 5. Sunset Premium)
The room with the most unique
design of Sunset Beach Resort &
Spa with delicate, soft architectural
lines covering the panorama of Phu
Quoc sea and sky; Especially
suitable for couples who want to
enjoy a romantic space, immerse
themselves in a unique sunset in
(Picture 6. Sunset Premium)

Phu Quoc.

2.5 Grand Suite Ocean Panorama

(Picture 7. Grand Suite Ocean Panorama)


Grand Suite is designed with typical space of Sunset Beach Resort &
Spa, near the sea. Large modern and luxurious ducts, full-touch sea-view baths
help customers enjoy all the charming and romantic natural scenery of the coast
a nd sunset on the horizon of Phu Quoc Island.
2.6 Family Deluxe Room


(Picture 8. Family Deluxe Room)
Family Deluxe Room is specially designed for families traveling with young
children. Large area of nearly 54m2 including 2 small rooms arranged side by
side with 2 independent rooms will bring maximum convenience and
comfortable shower space for customers.
II. Service and Facilities
1. Sunset Restaurant
Let's start

day with a buffet breakfast cooked by

talented on the 1st floor of Block B's Sunset Buffet. The contemporary style of
architecture with an exquisite color scheme will astound tourist when they enter
this restaurant. This location not only offers a breakfast buffet, but also
welcomes diners for lunch, dinner, or parties upon invitation. In a romantic and
traditional setting, tourist can sample countless delicate local and Western


signature specialties, or experience the quintessence of culinary arts from
Asian

European inspired dishes, all served with passion and

professionalism by

youthful and ardent F&B squad. We are

always experimenting with various types in order to cater to each guest's
individual tastes and preferences in food and drink.

Open time: 6:30AM
Capacity: 80 seats indoor and 20 seats outdoor

(Picture 9. Sunset Restaurant Inside)


(Picture 10. Sunset Restaurant Outside)
In-room dining service: Sunset Beach Resort & Spa is pleased to have
in-room dining service with an exclusive menu that includes special main
courses, delicate side dishes, and uniquely-made cocktail options for customers
convenience to celebrate every comfortable moment in their own room.
2. Sunset Beach Bar
"Sunset Beach Bar" is a discreet and exclusive addition to the overall
utility of Sunset Beach Resort & Spa. The Sunset Beach Bar is an imagined
spot for anybody who wishes to see a magical sunset that has been voted one of
the most stunning sunsets in Phu Quoc for years. It is built into the resort's
tablets, next to the infinity profile. Sunset Beach Bar is currently ranked #1 for
evening entertainment services on TripAdvisor (the world's most popular and
reliable travel website).


(Picture 11. Sunset Beach Bar)
PART B - INTERNSHIP ACTIVITIES AT RESTAURANT
Working in the restaurant industry allows me to meet and speak with a wide
range of people, which helps me to develop my communication skills. Therefore,
for my first internship, I want to go to a well-known resort called Sunset Beach
Resort and Bar, which is a four-star resort. In the future, I want to gain experience
and learn my English skills for the job. As a result, part B will detail some of the
things I learned and did during my internship at Sunset Beach Resort



and Spa. I was recruited to work as an intern in the restaurant department after
eight weeks at the resort to help me learn the food service business and practice
English in specific situations.
I . Breakfast buffet restaurant

Time: 06:30 am - 10:00 am
The other staff and I will go to the 6
am

shift

to

do

the

following

preparatory tasks:
1. Get a list of guests using the buffet
at the front desk.
2. Get the key of the cashier's desk in
the security room.
3. Prepare drinks: cook water and
make tea; make coffee; cut fruit and
squeeze fruit to make juice; pour fresh
milk, soy milk, and condensed milk
into a bottle; After preparing, bring to

(Picture 12. Buffet)

the counter drink to serve customers.

4. Check the food and name tag for matches.
5. Prepare enough utensils and napkins.
6. Prepare a full cup and cup.
7. Rearrange tables and chairs in line, balance, ensuring spacious aisle,
comfortable to travel.


8. Check the cleaning area, the dining table you are in charge of from top to
bottom of the furniture, the surrounding area and the service cabinet.
9. Know the customers who have booked in advance and arrange them in the
right positions. Restaurant management software can be used to easily control
customer lists, sort and remember their locations.
10. Finally, check the entire system of the store's facilities to limit unnecessary
failures while serving and give a careful plan to prevent and replace.

(Picture 13. Buffet)
After the preparation work, the manager or the shift leader that day will assign
the area and tasks to each employee including the following tasks:
1. Hostess:
- Turn on music as required by manager.


- Turn on the air conditioner at the right temperature.
- Turn on the television to open the advertising channel about the restaurant.
- Welcome guests, ask for the number of rooms, and how many guests.
2. Service staff:

- Clear leftovers and unnecessary tools on the table.
- Set up eating utensils after customers are finished using them.
- Fill utensils, cups and cups with small quantities.
- Add more water when the customer is almost finished.
- Customer care.
At 09:45 am inform guests only 15 minutes to get food because the buffet
counter will close at 10 o'clock.
At 10:00 am, clear the buffet counter and set up the restaurant to prepare for the
sale of À La Carte at 11:00.
During the period from 10:00 to 11:00:
- Pay welcome drink: is a complimentary drink serving guests while waiting for
check-in at the front desk. The way to know the number of guests to prepare
water is to go to the homepage of the front desk and find the number of guests
checking in for that day.
- Charge for breakfast buffet: get the number of guests by looking at the list of
guests to eat that day on paper.
- Order required for the next day when the stock is out of stock.
I I . Serving À La Carte
Time: 11:00 am - 10:00 pm
Place: