Security
Question
What is Accenture’s approach when it comes to helping our clients with security?

Answer Key
Embed security in all aspects of the client work, solving even the most complex of the client’s cyber challenges.

A large banking client recently completed migrating their entire organization to cloud. They need Accenture to
help them assess how secure they are.

assess existing Cloud security policies and processes, protect data, and identify security improvements

What benefit would the client get from involving/utilizing Accenture’s security team?
Following a client security incident, Accenture performs an in-depth analysis of every step taken by the attackers.
Accenture can suggest permanent mitigations and then test the implementation.
Incident Response
Which term describes this process?
According to cyber risk managers, what role has digitization played in an organization's security?
It has made them more vulnerable to security compromises.
An international pharmaceutical company is fully compliant with local and international regulations. However,
they suffered a major data breach that exploited a six-month-old vulnerability. The CIO asked Accenture "How can Because the Security Operations team does not handle compliance issues.
this be possible?"
How should Accenture respond?
An intruder with malicious intent breaks into an office and steals a hard drive containing sensitive information
Data Security
about the company’s business. However, when attempting to access the drive’s contents, the intruder is met with
the company’s authentication protocols and data encryption measures.
What type of security is illustrated in this example?
The Human Resources department of a large company has set up a payroll system that can only be accessed by
high-level employees.

asset management

What concept is this an example of?
What does “The Principle of Least Privilege” mean as applied to security?
What is the goal of Penetration (Pen) Testing?
What is one way that Accenture can ensure that the Cloud is secure for a client?
Which goal is Accenture trying to achieve by investing in security training for Accenture people?
An employee receives a phone call from someone saying they are from the bank. The person claims the purpose
of the call is to verify online security information, including passwords and account numbers.

Each user should have only the absolute minimum permissions necessary to complete their current
to find and exploit vulnerabilities in the environment and report them
utilizing special software to analyze all data transactions
Conversational AI
multifactor authentication

What kind of call is this?
What is the MOST important reason for businesses to treat security as an ongoing priority?
What does the term DevSecOps refer to?
A company uses an application that controls who can connect to a sensitive database and what they can do.

Cyber attackers are getting smarter and more sophisticated.
integrating security measures into software development and operations from the start
identity and access management

What is this security feature called?
Company A acquired Company B and they realize that their standard security policy documents do not match.
Risk management
They escalate this issue to the company’s central Security team, who implements a plan to formalize security
strategy, hight-level responsibilities, policies and procedures around security of both companies. Which security

priciple is illustrated in this example?
Accenture is working with a client to improve their current security infrastructure. The client wants to redefine the
security programs, create long-term plans for effective audits, and proactively plan against future threats. What Develop a long-term security strategy which includes a risk management plan
might Accenture recommend to this client?
An Accenture team working on a website development project grants access to its internal Sharepoint site to
Review user access to confidential data, and disable access following project completion which is an identity and
several Software Developers. Following completion of the project, the Developers still have access to the team’s Access Management function
content, posing the risk of confidential data leak. What should the team do in such instances to avoid data leaks?


What is the first step to understand the potential impact to the business about a Security threat?
Accenture’s iDefense team of Cyber Defense Analysts work tirelessly to gather the data needed to help clients
make the best possible decisions about their security strategy and operations. Which Accenture service does this
describe?
When companies study the possibility of moving to the Cloud, they often perceive that security is a roadblock to
making things happen quickly. What should Accenture tell a client about their capabilities?

Perform a risk impact analysis
Risk Management Service

Which term refers to the fraudulent practice of using email communication to induce individuals to divulge
confidential or personal information?
A client wishes to update their legacy system even though there have been no security breaches since its
implementation five years ago. If the client has not suffered and attacks, why is it still necessary to update their
system?
What is the goal of a Red versus Blue Team exercise?

Phishing

Accenture integrates security early in the process and implements their own patented innovations to automate

processes and migrate in a much shorter period of time

Because new security threats emerge all the time

To assess an existing security team’s performance (people, process, and technologies in place) during a simulated
cyber-attack
Include security specialists at the beginning and throughout the process

Which action is appropriate for an organization to consider when integrating a new application or platform that
deals with sensitive information?
The European Union (EU)’s General Data Privacy Regulation (GDPR) places a broad number of restrictions on the Compliance
collection and transfer of individuals’ personal data. A company based in the US that does business with several
clients in the EU realizes that not all of its current security practics align with GDPR standards. The company drafts
an action plan to address these issues and resolve them accordingly. Which security principle is illustrated in this
example?


Data
Question
Answer Key
Where does change management play a major role in transforming a client business into a data-driven, intelligent data governance and management
enterprise?
How does the implementation of an enterprise-wide data and analytics strategy help organizations?
by housing data in one place and converting it into easily consumable information at high speed
What should a company do to develop a better data culture?
Ensure that everyone in the company understands the importance of data and are aware of what data can do to
improve business processes.
Which technologies combine to make data a critical organizational asset?
Machine Learning and Artificial Intelligence (AI)
What happens when a dataset includes records with missing data?

It nulls the dataset, which must then be discarded and recollected.
What is an advantage of using a fully-integrated cloud-based data analytics platform?
It provides the computing power needed to convert raw data into meaningful information for decision makers.
What function do regulations like the General Data Protection Regulation (GDPR) serve?
to encourage companies to invest in data protection through compliance subsidies
Which scenario best illustrates the implementation of data governance?
drafting a press release based on data extracted from the news of the day
Accenture is helping a large retailer transform their online sales and services. A data analyst audits the client’s
by increasing their customer knowledge and leveraging that information to improve customer experience
customer journey and maps out the kind of data they need to collect at each touch point.
How does this help the client achieve their objectives?
How should a company adopt a data-driven culture that will stick?
Why are data silos problematic?
What is the purpose of a company’s data strategy?
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
from various sources.

Use change management to transform how the company thinks about data.
Conversational AI
to collect, store, manage, share, and use data
a cloud analytics solution

Which solution would help the client pool their data together?

What does data warehousing allow organizations to achieve?
How does Accenture help companies harness the power of data to achieve optimal business outcomes?

allows for analytics and reporting across the entire organization
They develop data governance frameworks that go on to form the basis of the company's data analytics strategy.


Có 5 câu sai
Accenture is involved in the transformation of an organization into a data-driven and intelligent enterprise.

to gather, re-organize, and store different categories of all raw data for easy and faster retrieval

Which ability does Accenture need to ensure the organization has to become a successful business?
What is the main difference between structured and unstructured data?
How does a fully integrated Data and Analytics Platform enable organizations to convert data into consumable
information and insight?
Why is it important for companies to invest in building a complete Data and Analytics Platform?

Structured data is easier to search and analyze, while unstructured data requires more effort to process.
by creating analytics reports and building Machine Learning models to refine predictive capabilities
It produces cultural support and alignment, a growth mindset, and new ideas and priorities to improve business
processes.

What does Accenture help businesses implement to ensure their data is trustworthy and reliable?
A health care provider approaches Accenture to help them increase their efficiency through an advanced data
science platform.
What is the first step Accenture could take?
Which example illustrates the idea of "collecting data"?
What does data warehousing allow organizations to achieve?
Which technologies combine to make data a critical organizational asset?

data governance and management policies
train the client to independently manage their data

mining all product reviews from an online store for further processing
allows for analytics and reporting across the entire organization
Machine Learning and Artificial Intelligence (AI)



Which scenario best illustrates the implementation of data governance?
Why is data-driven analytics of interest to companies?

drafting a press release based on data extracted from the news of the day
It helps Data Analysts shape an analytics problem from a business problem.

What differentiates data from information?
data is contextualized, information is generic
How do Machine Learning (ML) and Artificial Intelligence (AI) technologies help businesses use their enterprise
data effectively?
A department manager is planning a presentation on how data platforms work, but needs to simplify the
language for the audience to better understand the main steps.

They curate data quickly for multiple business scenarios.
gather, organize, and share data

Which three steps most accurately describe the manager’s approach?
Where does change management play a major role in transforming a client business into a data-driven, intelligent data governance and management
enterprise?
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
a cloud analytics solution
from various sources.
Which solution would help the client pool their data together?
How does the implementation of an enterprise-wide data and analytics strategy help organizations?

by housing data in one place and converting it into easily consumable information at high speed

What does data warehousing allow organizations to achieve?


allows for analytics and reporting across the entire organization

What is the next step an organization should take after capturing and collecting data?
What is the main difference between structured and unstructured data?

process and curate data
Structured data is easier to search and analyze, while unstructured data requires more effort to process.

What does data warehousing allow organizations to achieve?
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
from various sources.

allows for analytics and reporting across the entire organization
a cloud analytics solution

Which solution would help the client pool their data together?

What does the DIKW pyramid represent?

It is a model used to represent the functional relationships between Data, Information, Knowledge, and Wisdom.

What is the key objective of data analysis?

to find meaning in data and use it to make informed decisions

What is the first step a data analyst should take to clean their data?

remove all outliers


How should a common data source, like social media comments, be categorized
What is an advantage of storing data in a data lake without applying a specific schema to it initially?
How do Machine Learning (ML) and Artificial Intelligence (AI) technologies help businesses use their enterprise
data effectively?

unstructured data
It allows more flexibility to use the data in various, innovative ways.

What role does the Data, Information, Knowledge, Wisdom (DIKW) pyramid play in managing a data-driven
project?

It serves as a linear model to show the various ways of extracting insights and value from all types of data.

They capture all the data in real-time or near real-time.


TQ Agile & DevOps
Question
Answer Key
Accenture is helping a client improve their business agility by reducing time to market, increasing product quality,
and enabling continuous delivery.
apply the Scrum framework to create and track a backlog of tests
An Accenture Technology team located in the US has added a new feature to an existing online ticketing platform.
The team would like to have the new feature reviewed by other global teams using individual instances of the
platform.
Which technology, when combined with Agile and DevOps, will help the team receive real-time feedback?
A client is currently struggling with late-stage integration and manual deployments. They want to find another
method that will better suit their needs, and they are reviewing the DevOps approach.

Cloud


Which statement describes an advantage of DevOps?
Which term accurately describes Agile and DevOps?
What is an example of continuous delivery?
What is the optimal number of members for an Agile team?
How can a DevOps team take advantage of Artificial Intelligence (AI)?
What is the rationale for Scrum teams implementing short sprints?
How does Accenture generate value for clients through Agile and DevOps?
Which Agile approach helps teams improve their project cycle time by considering team capacity?
What is the definition of a unit test from a DevOps perspective?
How do Agile and DevOps interrelate?
What is a benefit DevOps brings to the way a company works?
How should companies incorporate Agile methodology into their initiatives?
What is an accurate description of Agile and DevOps?

It can deliver services faster with higher reliability and quality.
a set of automated tools
releasing new retail versions for customer purchase
preferably 2-3 people
by using AI to collate data from multiple sources and assess existing automation to improve efficiency
to break work into smaller chunks that can be delivered early and often
through improved speed to market, increased product quality, and increased customer satisfaction
Kanban
Conversational AI
DevOps creates software that Agile teams help test and deploy.
It prevents bottlenecks by limiting the amount of work in progress.
by using frameworks that fit their needs and tailoring the approach to match their unique attributes
values and principles to develop better solutions faster

Sai 5 câu

How can a DevOps team take advantage of Artificial Intelligence (A
An Accenture consulting team is tasked with developing a new client operating model and decide to follow the
Waterfall approach. The team misses the client deadline because they did not work together and share
information. For the next iteration, the team decides to work in a series of sprints, with brief daily meetings to
ensure all team members collaborate effectively.

by focusing on multiple views into systems, and pushing DevOps issues across the process

Which Agile approach is described in this examp
Which phase(s) of software production are the focus of DevOps?
Organizations following Waterfall methodology usually begin with requirements gathering, in which the
development team attempts to fully understand the product and all its desired features. This process may take
months under the traditional approach.

Scrum
development, testing, and deployment

How is the Agile way of working different?
Scrum teams use short iterations to receive quick feedback from customers.

Agile recommends breaking the work into distinct functional phases and creating timelines for each of them.

What is the name for this timeboxed iteration?
When comparing Waterfall methodology to the Scrum framework, how is the overall Scrum process often
described?
What is a downside of using the traditional Waterfall approach?
Which statement is true about Agile and DevOps?

sprints
as a series of sprints

It lacks detailed documentation, leading to misunderstandings and difficulties between the team members.
Agile focuses on delivering customer value, while DevOps focuses on testing.

In DevOps, high levels of automation are expected, which increases productivity.
Which fact illustrates this productivity increase?

One engineer can look after 10 to 20 servers.


An Accenture Technology team located in the US has added a new feature to an existing online ticketing platform.
The team would like to have the new feature reviewed by other global teams using individual instances of the
platform.
Which technology, when combined with Agile and DevOps, will help the team receive real-time feedback?
Artificial Intelligence
From development to testing and deployment, how are DevOps practices best orchestrated?
program management
A global clothing manufacturing company often develops multiple clothing lines simultaneously. Occasionally, the
executive design team decides to change designs after development is under way due to market feedback. This
results in delays, which in turn lead to missed delivery deadlines.
The company can discover design changes earlier in their process and adapt to them, making appropriate tradeHow could the company benefit by applying Agile principles?
off decisions to meet deadlines.
A major hospital uses an Agile approach to manage surgery schedules. A large board set up in a common office
allows staff to quickly identify which procedures are scheduled, the times they are scheduled, and who is
involved.
Which method is described in this scenario?
What are key objectives of DevOps at Accenture?

Kanban
to deliver services faster, with higher quality, and with built in security


Sai 8 câu
How does Accenture generate value for clients through Agile and DevOps?

through improved speed to market, increased product quality, and increased customer satisfaction

Which tool is often used by DevOps to facilitate the development, testing, and deployment of new software?
Why does DevOps recommend “shift-left” testing principles?
What differentiates Agile from the Waterfall methodology?

extreme programming
It reduces costly re-work during later delivery stages.
Agile accommodates changes which might be needed after defining initial requirements.

Which term describes the traditional methodology of project management and software development?
What is a common misconception about Agile and DevOps?
Which Agile framework breaks workload into smaller increments to improve team focus and simplify testing?

Waterfall
They are faster, higher in quality, and come with built-in security.
Waterfall

What describes the relationship between Agile teams and project requirements?
Which statement descibes a benefit of DevOps?
Which statement about Agile is true?
What should an organization avoid using as the reason to pursue an Agile transformation?
What is an Agile perspective on errors and mistakes in project development?
What would be an outcome for Accenture teams successfully adopting Agile ways of working?
SAFe is a set of organization and workflow patterns, which combines Scrum, Kanban, XP, and DevOps in a super
framework, intended to guide businesses in implementing practices more broadly across their Enterprise. What
does the acronym SAFe stand for?

What is the rationale for Scrum teams implementing short sprints?
What is a principle of DevOps?
Which statement describes a benefit of DevOps?

Agile teams embrace changing requirements and modify their development strategy to accommodate the
It promotes individual efforts for both development and operations
A sprint back to the beginning is required if changes occur
Agile can help us shorten our waterfall practices and planning
Mistakes can be caught early by working in short spurts that allow for immediate review, learning and
Increase in morale and employee enagement among team members
Scaled Agile Framwork (SAFe)

To break work into smaller chunks that can be delivered early and often
Follow a sequential development structure
It enables the capability to continuously release software with high confidence


Automation
Question

Answer Key

An organization using Robotic Process Automation (RPA) wishes to verify the quality and results of their
automated processes to understand the issues and risks and determine whether the processes are performing as
expected.
Which element of RPA should they use to manage and track their automated processes?
A large organization is struggling to close the gaps in skill levels that exist between its employees and those from
competing companies.

RPA Controller


How can automation help the organization solve this problem?
A regional bank implemented an automated solution to streamline their operations for receiving and processing
checks. They would like to further enhance the solution to recognize signs of potential fraud and alert their
security teams accordingly.

by freeing up employees to train and upskill for higher-level work

Machine Learning

Which technology could be combined with the current solution to do this?
A small business specializing in computer repair implements an automated process that routes customer requests
to the technician best suited for the job. Though the automated solution only reduces a few minutes of time from
each request, it results in the business being able to complete several hundred more service orders per year.
Which quality of automation is described in this example?
What describes Accenture's approach to automation, both internally as well as for clients?

intrusive

How can a robot differentiate between positive or negative product reviews?

implementing advanced robotics capabilities on every automation effort
by running a clustering algorithm on the review text

In the context of automation strategy, what is a Center of Excellence?

a team that establishes best practices for automation efforts within an organization

How does Accenture’s SynOps help clients better manage their systems' operations?
A client asks for help planning and implementing an enterprise platform transformation, ensuring proper

integration of their currently automated solutions.

by helping clients select and implement an enterprise platform that suits their needs

Which Accenture tool would best help the Project Lead begin this process?
Which describes Personal Automation?
What is an example of a task that could be automated?

myConcerto
Conversational AI
a recurring task that repeats the same workflow each time, but with different data
improving the current process before automating it

What is a best practice when approaching an automation effort?
Intelligent Automation expands on simpler forms of automation through the use of which technology?
To resolve client queries, customer support professionals must gather customer data from a variety of sources,
such as databases, phone calls, email, and online chats. This is time-consuming and can negatively impact the
customer journey.

Artificial Intelligence

What is something Intelligent Automation can do to improve this process?
populating forms in one application with data from another
Sai 6
A software team is setting an automation strategy and begins by identifying business processes that could benefit
from automation.
What should be the team’s next step after this?

defining the processes in clear and unambiguous language


What is a Digital Worker?

any employee who works with computers or computerized information


What is a best practice when approaching an automation effort?
What is the simplest form of automation?

improving the current process before automating it
Robotic Process Automation

An Accenture client already has an extensive amount of automated solutions in place, but would like to improve
the ways their people and technology work together, along with uncovering data-driven insights.
Which Accenture platform would best help the client in this scenario?
Which process would benefit from the use of Robotic Process Automation (RPA)?

SynOps
gathering patient data to schedule appointments at hospitals

What is Robotic Process Automation (RPA)?
a technology that allows software to replicate human actions to execute business processes
A museum is evaluating historical documents for authenticity, reviewing their physical condition, and categorizing
them by subject before creating a backup on the Cloud.
Which part of this process could the museum automate easily, without incurring high costs or large amounts of
time and effort?
How does Robotic Process Automation (RPA) differ from Intelligent Automation (IA)?
How does Accenture’s myWizard assist clients in beginning their automation journey?

defining and assigning categories by subject
RPA is more expensive to implement than IA.


by helping the client create, implement, and measure enterprise-wide automation strategies
What is an example of an Intelligent Automation solution that makes use of Artificial Intelligence?
recognizing and classifying images
A programmer creates a bot that uses Artificial Intelligence to scan the text of customer feedback emails. The bot
analyzes the wording in the emails to determine whether they are positive or negative, and then accordingly
routes the emails to customer service representatives for follow-up.
Which technique is illustrated here?

Sentiment Analysis

A small e-commerce company uses a series of Robotic Process Automation (RPA) solutions to manage the backup
of data from individual workstations to an on-premise server. However, the company is opening another office
and would like to more easily share data between locations, along with better protecting the data from loss.
Which technology could be combined with their current automated processes to do this?
What is a “job” as it relates to automation?

Blockchain

a specific sequence of tasks and operations for an automated process
All correct


TQ Quantum Computing
Question
How is a qubit in quantum computing different from a regular bit in classical computing?

A qubit can represent an indeterminate state.

Answer Key


What is a benefit of interference in quantum computing?

It allows for encryption of data within large databases.

Why is quantum computing potentially a better fit for weather forecasting than classical computers?
Which statement describes the current availability of quantum computers?

It can perform advanced simulations more efficiently.
They are owned by a few companies, but available to many.

What is an example of using quantum computing for sustainable practices?

installing edge computing devices in common public places

Which term refers to the strong information correlation between qubits?
How is Accenture addressing the emerging market for quantum computing technology?

quantum annealing
by adopting a Quantum-as-a-Service approach using existing quantum computers

What is the purpose of "post-quantum" cryptography?
Which part of the drug discovery life cycle can quantum computing impact the most?

to create encryption methods that quantum computers cannot crack
molecular simulation

Why is quantum computing useful for optimization problems?
Why might businesses be interested in using quantum computers?
How could quantum computing benefit the Financial Services industry?

What is the term for breaking a larger number apart into smaller numbers that can be multiplied together to get a
specific result?
What is meant by "applied quantum computing?"

It can perform operations on a combination of all possible solutions.
Conversational AI
by predicting market activities months in advance

What is a current concern regarding the advancement of quantum computing?

Steering qubits towards desired states will introduce bias.

factorization
using quantum computers to solve real business problems


AI
Question
What is an example of value created through the use of Deep Learning?
Which describes the state of “weak” vs “strong” Artificial Intelligence in the marketplace?
What is a benefit of applying Artificial Intelligence to Accenture’s work?

Answer Key
Reducing multi-language communication friction in a company throuh automatic language translation
The current state of AI offerings would be classified mostly as “weak” AI at this point
It will allow Accenture people to perform critical job functions more efficiently and effectively

Which situation is an enabler for the rise of Artificial Intelligence (AI) in recent years?
What can a human still do better and faster than any Machine Learning (ML) solution?
Which are common applications of Deep Learning in Artificial Intelligence (AI)?

Once business strategy is defined for an Artificial Intelligence (AI) program, what should be the first component to
consider when building the AI solution?
Accenture’s Applied Intelligence (AI) team is building a solution to help a global construction client better manage
machine uptime on their build sites. The Accenture team notices that the client is facing a major cultural adoption
issue. Which approach will help in addressing the issue?

Availability of cloud-based, hosted machine learning platforms
Decide whether an email is spam
Image processing, speech recognition and natural language processing
Dataset

Which type of Artificial Intelligence (AI) can repeatedly perform tasks of limited scope?
What is the most common language used for writing Artificial Intelligence (AI) models?
A global construction client approaches Accenture to help make their decision-making processes more
transparent and understandable to their skateholders. Which type of Artificial Intelligence (AI) would be
appropriate for Accenture to discuss with the client?
What is a key differentiator for Accenture when delivering Artificial Intelligence (AI) solutions to clients?

Narrow AI
Python
Conversational AI

Data strategy and operating model

Accenture’s large number of solutions enables delivery of impact at scale

A healthcare start-up is using Artificial Intelligence (AI) to analyze the way a person speaks in order to detect
Bayesian Network
Alzheimer’s disease. The algorithm interprets pauses and differences in pronunciations as markers of the disease.
The developers used datasets containing thousands of speech samples. What type of Machine Learning (ML) was

NOT leveraged in this example?
What is a benefit of applying Artificial Intelligence (AI) to Accenture’s work?
It will allow employees more time to work on administrative and data collection tasks
Which Artificial Intelligence (AI) term is used to describe extracting information from unstructured text using
algorithms?

Natural Language Understanding (NLU)