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CHAPTER 13 • Game Theory and Competitive Strategy 523
antiques and automobiles to Beanie Babies and rare coins. Founded in
1995 by Pierre Omidyar in an effort to sell a broken laser pointer, eBay
dominates the online person-to-person auction industry. It recently listed
millions of products for sale, including such unusual items as a Caribbean
island, 154 acres in the Catskills, and a ghost town in Nevada. In 2011,
eBay accounted for about 85 percent of all U.S. online auction sales, totalling over $60 billion of merchandise sold. On average, over 14 million
items are listed for sale at any given time.
How has eBay come to dominate the U.S. Internet auction market? Why
haven’t other Internet auction sites (such as Yahoo and Amazon) succeeded
in taking market share from eBay? The answer is that Internet auctions are
subject to very strong network externalities. If you wanted to auction off
some rare coins or stamps which auction site would you choose? The one
that had the largest number of potential bidders. Likewise, if you wanted to
bid for rare coins or stamps, you would choose the auction site with the largest number of sellers. Thus, both sellers and buyers gravitate to the auction
site with the largest market share. Because eBay was the first major Internet
auction site, it began with a large market share, and its share grew thanks to
the network externality.
To understand the critical role of network effects, look at what happened
when eBay tried to expand internationally. In China it had to compete with
Taobao, whose managers knew how important it was to gain an early market
share advantage. Thus Taobao decided not to charge sellers any commissions, so that most of its revenue was from advertising. While its revenue
was limited by this strategy, Taobao quickly became the dominant Internet
auction site in China, with a market share exceeding 80 percent in 2010.23
And eBay likewise lost out in Japan, this time to Yahoo! Japan Auctions,
which aggressively obtained an early market share lead. The strong network
effect then made it nearly impossible for eBay (or anyone else) to challenge
Yahoo!’s dominance in Japan.
Let’s return to the United States and see how eBay auctions operate. For
single items, eBay uses an increasing price auction which works roughly as