A breaktast tray
Khay điểm tâm
Look at the picture below and write the numbers 1-12 next to the correct
word or words.
Xem hình dưới đ â y và viết các sổ 1 - 12 k ê bên từ n o ặ c các từ thích hợp.

butter dish
coffee pot
cup
dessert plate ....

jam dish
milk jug
saucer
small knite

....
...
...
.....

62

small napkin
sugar bowl
teaspoon
toast plate

......
.....
.....

.....


How to be polite
Cách tiiức để lịch sự
Read the direct phrases, then write them more politely. Choose trom the
ỉollowing:
Đọc các cụm từ trực tiếp, sau đó viết chúng m ột cờch lịch sự hơn. Chọn
từ khung sau đây.

Could you
Shall 1
l’m atraid
VVould you like

Please
May 1suggest
Would you mind
Actually

Direct

Would you like me
There’s been a slight
misurderstanding
Just a moment

More polite

1 Wait a minute!

please.
2

................................ we

We haven’t got any left.

haven;t got any left.
3

Sit down, please.

............................... . take a Seat

4

You’re wrong. I’m not the

.........................1’m not the
head waiter.

head waiter.
5

........................................... some

Do you w ant some water?

water?


6 Move to another table!
moving to another table?
7

Coníirm that tomorrow,
confirm that tomorrow, please?

please.

................... ..................... to g e t

8 Do you w ant a taxi?

you a taxi?

63


9 You’ve got the wrong date.
...................*...about the date.
10 Try this organic wine.

........................................ that
you try this organic wine?

11. Do you want my help?

.................................... help you?

64



Section 6: RESPONSIBILITIES

^ T Ị v Safetyfirst
An toàn là trên hết
Write the num ber of each picture next to the correct word or words.
Viết số của mỗi hình kế bên từ hoặc các từ thích hợp.
accident report book
am bulance
b an dages
cotton wool
fire alarm
fire bucket
fire escape
fire notice
tirst aid box
plasters
sm oke detector
sprinkler
warning sign

65


66


Fire procedures
Các thă tạc về cháy

Fill in the m issing vvords in the fire notice for hotel employees. Choose
from the following:

Điền các từ bị thiếu vào bảng thông báo về chá V cho các nhân viên
khách sạn. Chọn từ khung sau đây:
brigade

evacuate

litts

smoke

drill

exit

raise

spread

doors

extinguish

sate

enter

extinguisher


1 Ask guests to check where the nearest fire....................... is
located as soon as they fỉnd their room.
2 There will be fire............ ............ toreveryonevvorkinginthe
hotel every six months.
3 All fire......................... must be kept dosed at all times as they
will stop the......................... of a fire.
4 lf you see a small fìre, you should try to......................... it.
5 lf it isaneiectricalíire, donotuseawaterfire..........................
6 lf it is a large fire,......................... the alarm immedlately.
7 Donotusethe......................... ifthereisafire.
8 lf there is a lot o f......................... . cover your mouth and nose
wrth a handkercbiet.
9 ........................ the building as quickly as possibte.
10 Do not atk>w anyone to ......................... the buildìng.
11 Check that everyone is ...........................
12 Phone for the flre............ ..............

67


Unvvelcome guests
Các vị Idiách khơng được
chào đón
Match the crim inals (1-12) with the crim es (a— I). VVrite the letters in the
grid below.

Kết hợp các vụ tội phạm (1-12) với các tội phạm (a -1). Viết các m ẫu tự
trong ô lưới dưới đây.
1


He stole a handbag in the foyer.

2

H e said h is nam e was Lord Pratt but after a

a) forger

three-w eek stay in th e hotel he disappeared
b) drug pusher

without paying.
3

There w as some money lying on the desk so she
took it.

c) burglar

4

H e sexually attacked a woman.

d) drunk

5

He w as holding a gun as he told the cashier to
give him all the money.


e) opportunist

6

She sold heroin to someone in the hotel.

f) rapist

7

He drank too much w hisky and made a lot of
g) mugger

noise.
8

S h e m ad e fa ls e e o p ie s o f A m erica n
h ) a r s o n is t

d o lla r s .
9

He set fire to th e hotel because he was angry
i) th ie f

w ith the manager.
10

H e attack ed and robbed a lad y in

j) vandal

th e corridor.

68


11 He broke the toilet and basin and sprayed
k) armed robber

paint on the wall.
12 He broke a window at night and stole valuable
item s and money.

1

2

3

4

1) frauđster

5

7

6


69

8

9

10

11

12


Word building 2
X ây dựng từ 2
The word in capitals at the end of each sentence can be used to form a
word that fits suitably in the blank space. Fill each blank in this way. (S e e
exam ple):

Từ ở dạng in hoa ở cuối m ỗ i câu có th ể được dùng đ ể thành lộp m ộ t từ
phù hợp trong chỗ trống. H ãỵ điền vào m ỗi chỗ trống theo cách này.
(Xem ví dụ):
The hotel asks guests not to leave

......,........

pieces o f jew ellery in the room.
1

2


T his area of th e hotel is only for........................
personnel.

AUTHORITY

The m anagem ent m ust do all it can to
......................th e hotel guests.

3

VA LU E

PROTECTION

Burglar alarm s oíten work as a .................... and
stop burglars even thinking about breaking in. DETER

4 The receptionist called the police because there
was a strange woman behaving very....................
5

SU SPIC IO U S

The m anagem ent hope th at computerized door
locks w ill...... ........... th ieves from gettin g into
hotel rooms.

6


PREVENTION

It’s alw ays possible th at the m oney has be =ỉn
stolen by a .................member o f staíĩ.

7

H ONEST

Valuable item s should be marked w ith
................... codes which th e th ie f cannot see
but w hich can be seen unđer u v light.

70

VISIBLE


8

Every member of sta íĩ should be alert and if
they...................anything strange they shouỉd
OBSERVATION

report it immediately.
9

N ever accept a cheque without
IDENTIFICATION


10 Beíore you leave the building you must make
sure that all the doors are................locked.

SECURE

11 Members of staff who prove themselves to be
....................will be given more responsibility.

*
*

*

71

TRUST


Legal words
Các từ v ề luật pháp
Use the clues on the left to fill in the m issing letters in the legal vvords on
the right.

Dùng các m anh m ối ở bên trái đ ể điền các m ẫu tự bị thiếu vào các từ về
luật pháp ở bên phải.
1

The law s w hich bu sinesses m ust observe.

2


To be responsible if someone is injuređ in the

_EGISLATIO.
_IABL_

restaurant.
3

_XCLUD_

To refuse to le t someone come into the bar.

4

Someone who buys som ething.

_U R C H A SE _

5

Someone who sells som ething.

_ENDO _

6

An oíĩicial agreem ent betw een two parties.

_ONTRAC_


7

The person who owns the hotel.

_ROPRIETO_

8

You pay th is if you are caught breaking the law _IN _

9

You m ustn’t sell alcohol to someone under the
age of 18 because it’s ...

_ROHIBITE_
_ICENC_

10 ĩìcial perm ission to sell alcohol.

11 The person who has perm ission to sell alcohol. _IC E N SE _
12 Allow som eone to enter a club.

_DM I_

13 To enter th e private areas of the hotel without
perm ission.

_R E SPA S_


14 The length o f tim e spent in prison.

_E N TE N C _

15 L eaving dangerous Chemicals w here children
could íĩnd them .

_EG LIG ENC_

16 The police w ill do th is law to breakers.
17 You m ust report serious accidents, It’s ...
72

ROSECƯT_
_OMPƯLSOR_


What do they mean?
Chúng có nghĩa là gì?
Choose the best meaning for each of the following phrases.

Chọn ý nghĩa thích hợp nhất dành cho mỗi cụm từ sau đây.
1 to comply with the law

a) to do things as the law States
b) to change parts of the law
c) to complain about the law
2


uníìt for human consumption
a) the food should not be eaten
b) the food is good for giving energy
c) the food is being prepared

3

must be used solely for the purpose of
a) should not be used too often
b) should only be used for
c) must not be used

4

intoxicating spirit
a) drinks which contain alcohol
b) drinks which have over 20% alcohol
c) drinks which have over 30% alcohol

5

to be needlessly exposed to risk
a) some machines eould be dangerous
b) you mustn’t show problems
c) there are unnecessary dangers which could easily
be removed

73



6

to sustain personal injury
a) to get an Insurance policy
b) to be hurt
c) to get promotion

7

to make available for inspection
a) to íln d tim e to m aintain th e m achines
b) to arrange to clean the machine
c) to let inspectors see what they w ish

8

in the even t of an accident
a) aíter an accident
b) if there is an accident
c) avoid accidents

9

persons írequenting the prem ises
a) people cleaning the hotel
b) people outside
c) people using the hotel

10 a breach o f contract
a) an action which breaks a contract

b) an action which cancels a contract
c) an action which is included in a contract
11 to be legally obliged to do som ething
a) you m ust do it
b) it is allowed to do it
c) you shouldn’t do it

74


Carriers of disease
Những vật mang bệnh
Write the number of each picture next to the correct word or vvords.

Viết số của m ỗi hình k ế bên từ hoặc các từ thích hợp.

75


*

Hí

Hí

Ị

76



Health and hygiene
Sức khỏe và vê sửth
*

A Match the verbs in the left-hand column with a word or phrase from the
right-hand column. (See example):

Kêt hợp các động từ ở cột bên tay trái với m ột từ hoặc cụm từ ở cột bên
tay phải. (Xem ví dụ):
harbouK

ỉntection

come

diseases

dispose

separate

transmit

v N.

into contact with

spread
keep


pain
^ g e rm s

relieve

of waste

prevent

food

contaminate

accidents

B Fill in the m issing words in the sentences below. Choose from the
combinations in A.

Đỉền các từ bị thiếu vào các câu dưới đây. Chọn từ các kết hợp trong
m ục A.
Don’t leave wet towels or cloths lying in a warm corner because
th is is how you will.... y to M .q e M S .............
1 Don’t spray fly killer in the kitchen or you could.......................
the..................
2

If you are stung by a wasp, put this cream on to .................
the..................

3


To....................................happening don’t leave things lying on
the floor.

77


4

If you are handling dirty linen, w ash your hands regularly so
th at you don’t ......................................

5

I f you............................... .......................................... anim al droppings,
please w ash your hands im m ediately.

6

To................................................... safely, place it in th ese plastic

bags and tie them securely.
7

In the Ễridge please...............raw meat and c h e e s e ....................

8

In tropical clim ates it is possible t o .................s o m e ...................
drinking water. *


*
*

Hí

78


Sectỉon 7: MANAGEMENT

Employment
Việc làm
Fill in the crossvvord. Each ansvver is to do with employment.

Điền vào trị chơi ơ chữ. Mỗi câu trả lời phải có liên quan đến việc làm.

Across
!

A person who is in employment.

4 This type of job is only for a few hours a week. (4, 4)
7

The extra money lìt by guests.

8

If you work extra hours you get paid this.


10 People who are happy at work have job ...
12 The manager appointed him to the ... of head waiter.
13 The more jobs you do and the longer you work, the more of
th is you get.
15 The extra money that workers get from the management as a
special thank you.
16 The m eeting when you discuss a possible new job.
18 If you decide to leave the job, you have to ...
20 A hotel which is v eiy busy in the summer will need... workers.
21 To get the best results from workers, the personnel manager
m u s t... them.
23 Beíore you go to discuss a new job you make an...
25 This money is paiđ to people who have reached the oíĩicial
age to stop working.
26 Someone who has written to ask for a job.

Down
1 The person or company who employs you.
2

To find suitable people and employ them is to . . .
79


3

This is a percentage of w hat you can earn w hich you pay to
the State. (6, 3)


5

W hen people reach th e official age to stop w orking th ey ...

6

People have th ese if th ey have studied and passed proíessional
exams.

7

Another w ay o f saying ‘to em ploy’. (4, 2)

9

W hen the m anager has found a new chef, he w ill . . . him to
the position.

10 The housekeeper h as to ... the work o f th e cleaning sta ff
11 People who are paid w eekly are paid...
14 W hen you move up to a more senior position, you g et ...
17 The tim e th at you start work is the tim e you come ... (2, 4)
19 A word for all th e people who work in the hotel or restaurant.
22 W rite a letter and ... for th e job if you are interested.
24 W hen you work, you ... money.
1
3

2
4


5

6

7

8

9

10

11

1

12

13

14

15
16

17
18
20


1«
21

22
23

24

25

20

80


Whose job is ít?
Nó là cơng việc của ai?
Write the number of each description next to the correct person.
Viết số của m ỗi m iêu tả k ế bên người thích hợp.
advance reservations
clerk
banqueting
manager ....
cash ipr

lan

cellarman
chef


....

V M Q I II v l

dispense
bartender
enquiry clerk
head waiter
housekeeper
house porter
pantry maid
pastry cook

....
....
....
....
....

personnel manager
receptionist
waitress

1 Someone has to make sure that everything in the guests’
rooms is in order.
2

Mr and Mrs Murphy would like to discuss arrangements for
their daughter’s wedding reception.


3

The guests’ bills need to be prepared.

4

Someone has to make sure there is enough wine, beer and spirits.

5

The sheets and towels have to be taken upstairs.

6

Four guests have just entered the restaurant.

7 The waiter wants wine and beer for his tables.
8 A special cake shôuld be made for the íunction.
9 The busy summer season is approaching and more staff are
required.
10 Someone should plan the cooking times for dinner.
11 This letter booking two rooms for next month needs a reply.
12 Someone has to welcome guests and complete the registration
form.
13 Someone has to prepare early moming teas.
14 Guests at table 8 are ready to order.
15 A lady on the telephone wants to know if there is a room
available at the weekend.
81



Job advertisements
Quảng cáo việc làm
Find words or phrases in the advertisements belovv which mean the
following.
Tìm các từ hoặc cụm từ trong các quảng cáo dưới đây có nghĩa sau.
1

only for im portant people

.................................

2

an applicant’s list o f qualiíìcations
and experience

.................................

3

equipped

..................................

4

minimum o f

.................................


5

looking for

.................................

6

not new ly started

.................................

7

chances o f promotion

..................................

8

extras to w ages/salaries

..................................

9

applicants.

..................................


10 able to develop new ideas

..................................

11 at the start

.................................

12 saíary/wages higher than at other hotels
QREAT HO TEL

1

1

Receptiontets
1
This exclusive hotal in the heart
of the City Ì3 seeking candidates
who are enthusiastic and innovative. We offer excelìent benetits.
great prospects and competĩtive
pay. Candidates must have at
least two yeais' experience.
Please call Linda Botam on
019213579

82

CH EF

Enthusiastic and eneigetic che#
required to nitially work with
chef/proprielor and later take
over estabUshed restaurant The
kitchens are titted out to the
highest Standard. We are locaỉly
known for our ftsh speciaHtles.
Own flat availabto.
Wrfte endosi -tg C.V. to John
Bloggs. The Woodlands, Wayside Road, Oakton MN13 9EJ


Positive thinking
Tư tưởng tích cực
Here are thirty vvords or phrases which are used to describe hotels and
their tacilities. Write each word or phrase in the appropriate column belovv.
There are six vvords in each.

Sau đây là ba mươi từ hoặc cụm từ dùng để miêu tả các khách sạn và
tiện nghi của chúng. Hãy viết mỗi từ hoặc cụm từ vào cột thích hợp dưới
đây. Có sáu từ trong mỗi cột.

grand
appetizing
gourmet
beachside
highly recommended
beautiíully decorated
bright
home cooked

hospitable
Central
ideally placed
cheertul
conveniently situated majestic
mouth vvatering
delicious
peacetul
elegant
.picturesque setting
nourishing
R oo m s

Atmosphere

Location

Hotel

popular ỉamily
romantic
spacious
tastetully íurnished
traditional
tranquil
vvelcoming
well appointed
well located
well run
Food



Marketing
liế p thị
C hoose the word which best completes each sentence.

Chọn từ thích hợp nhất đ ề hồn thành m ỗi câu.

1

One w ay to ílnd out about your customers, th eir n eed s and
how much m oney th ey are w illin g to spend is to ask them to
c o m p le te ................................
a) an inquiry form

2

b) a questionnaire

c) a booking form.

To be successíiil the outlet m u s t ...................... the needs o f th e
custom er.
a) sa tisíy

3

b) provide

c) decide


O ne w ay to tell the public th at the outlet exists is
b y ........................an advertisem ent in the local new spaper.
a) giving

4

b) advertising

c) placing

Some com panies m ay decide to advertise a)l over th e country
in an a d v e r tisin g ..........................
a) campaign

5

b) survey

c) action

W hen there isn ’t much business, the restaurant m ay ađvertise
a s p e c ia l........................to increase sales,
a) order

6

b) offer

c) market


If food is attractively displayed, customers w ill b e .............
to buy.
a) forced

7

b) treated

c) tem pted

It is up to the staff to create a g o o d ................... .
restaurant.
a) im age

b) side

c) reílection

84

o f th e


8

Free badges, hats, T-shirts, and book matches are examples
o f .......................material,
a) selling


9

b) potential c) promotional

A restaurant will lose sales if it gets bad..................... in local
newspapers after an accident.
a) publication b) public

c) publicity

10 On the other hand, a newspaper..................... about the excellent
food and Service will increase sales,
a) story

b) advice

c) article

11 In large towns you have t o ...................... with other outlets.
a) compete

b) competitor

85

c) competition


Computer


Systems

Các hệ thống m áy tính
Rearrange the letters in brackets to form the correct vvords.
Sắp x ế p lọi các m ẫu tự trong ngoặc đ ể tạo thành các từ thích hợp.
1 A Computer is an ideal m achine for (s tn g io r )...................
iníịrm ation about reservations.
2

Once th e iníịrm ation about reservations has been entered,
other (lica p p io n sa t)................... can be added.

3

In both th e back oíĩice and at reception th e inform ation can
be view ed through (D U V s)......................

4

The reservations clerk can type in iníbrmation using a
(yekdboar)......................

5

The reservations clerk can then see the inform ation on a
(e n e scr )......................

6

In order to speed up the procèss and simplify the System,


the hotel will use (cesd o)....................
7

The necessary iníbrmation for reservations w ill be show n in
a (m u n e )...................display.

8

It is only som etim es n ecess ary to have w ritten inform ation
on paper in the form of a (p rou tin t)......................

9

I f iníịrm ation w ere lost it would be catastrophỉc so all

inform ation should be (edbakc p u ).................. at regular
íntervals and stored on (sk id ).................. or tape.
10 Some hotel groups have desỉgned their Computer System s to
(in fa ctere).................. w ith telex, airline networks and travel
agents.

86