a apologize letter
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Dear Katarina,
Thank you for choosing our service and your letters.
On behalf of the Sylvan Park in Caxton, we want to sincerely apologize for the negative experience that
you had with our customer service team. Customer satisfaction is something we take very seriously and
anything less than ensuring you are completely happy is unacceptable.
We have tasked to check the services and accommodations before handing them over to you. However,
our staff was dishonest, meticulously checked, and fixed it. Regarding the swimming pool standard,
thank you for your feedback, we have received your comments and will try to improve to the best,
especially the hygiene issue.
We will rectify our service and discipline employees who have acted irresponsibly. Once again I apologize
that our unintentional mistake caused you harm. We will bear 100% cost of your treatment services.
Hope you get well soon!
In conclusion, we hope that your unpleasant experience will not prevent you from visiting the area in the
future. If we can be of assistance in planning your visit, please contact us.
Yours Sincerely,
Jenny,
Sylvan Park in Caxton
Manager
