ASSIGNMENT 1 FRONT SHEET
Qualification

BTEC Level 5 HND Diploma in Computing

Unit number and title

Unit 3: Professional Practice

Submission date

Date Received 1st submission

Re-submission Date

Date Received 2nd submission

Student Name

Tran Ngoc Truong

Student ID

GCD201779

Class

GCD0905

Assessor name

Michael Omar

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature
Grading grid
P1

P2

P3

P4

M1

M2

M3

D1

D2

Truong


 Summative Feedback:


Grade:

 Resubmission Feedback:

Assessor Signature:

Internal Verifier’s Comments:

Signature & Date:

Date:


Contents
A. INTRODUCTION........................................................................................................................................................................4
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE (P1)...................... 5
I. Definition and the importance of communication skill........................................................................................................ 5
1. Definition of communication...................................................................................................................................... 5
2. Definition the communication skills:.......................................................................................................................... 5
II. Verbal communication........................................................................................................................................................ 7
III. Non-verbal communication................................................................................................................................................7
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT
(P2)....................................................................................................................................................................................................9
I. Definition and the importance of time management skill.....................................................................................................9
1. Definition of time management skill........................................................................................................................... 9
2.The importance of time management skill................................................................................................................... 9
II. Planning a training event................................................................................................................................................... 10
D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND
DELIVERY OF AN EVENT (P3)..................................................................................................................................................18

I. Definition and the importance of problem solving............................................................................................................. 18
1. Definition of problem solving................................................................................................................................... 18
2. The importance of problem solving.......................................................................................................................... 19
II. Some techniques and tools for the problem solving..........................................................................................................19
1. Some techniques for problem solving....................................................................................................................... 19
2. Some tools for the problem solving...........................................................................................................................20
III. Problem and solutions in the training event..................................................................................................................... 20
E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4).....................22
1.Definition of critical reasoning:.................................................................................................................................22
2.The importance of critical reasoning.......................................................................................................................... 22


A. INTRODUCTION
In this report, I will demonstrate the most important talent for achieving more success in life and at work.
Communication, problem-solving, time management, and critical reasoning are among these abilities. All
of these topics will be discussed in depth in this report, and these abilities will be shown through group
work. The training event is scheduled over a five –days period at a nearby residential center, and will
include a number of workshops, coaching sessions and team-building activities. The center requires a
schedule of the types of activities proposed so that plans can be finalized. In addition, any guest speakers
or motivational coaches will also require a minimum of three weeks’ notice for all bookings. You have
also been asked to design and deliver a workshop as part of the training event based on the dynamics of
team working.


B. DEMONSTRATE, USING DIFFERENT
COMMUNICATION STYLES AND FORMAT,
THAT YOU CAN EFFECTIVELY DESIGN AND
DELIVER A TRAINING EVENT FOR A GIVEN
TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill

1. Definition of communication
Communication is the act of sending information or ideas through speech, visuals, writing or any other.
The Communication model has a sender who is sending the message and the receiver who is receiving
the message. In between, the speech or ideas need to be simple enough to be decoded and
understood by the receiver. If the ideas are not presented properly, then decoding is improper and the
receiver does not understand. (Bhasin, 2019).

2. Definition the communication skills:
Communication skills are the abilities you use when giving and receiving various forms of information.
Communication includes listening, speaking, watching, and empathizing. It's also helpful to know the
differences between face-to-face interactions, phone conversations, and digital communications like email
and social media.


Different types of communication skills you can learn and practice to help you become an effective
communicator:
• Active listening
• Friendliness
• Confidence
• Giving and receiving feedback
• Volume and clarity
• Empathy
• Respect
• Responsiveness
The importance of communication skill:
You must be able to communicate effectively in order to succeed in work. You must be clear about what
you want and how you plan to obtain it. Being able to communicate effectively can help you advance in
your career. Good communication skills can assist you in obtaining an interview and progressing through
the selection process. Being able to speak properly will offer you a significant advantage! Having
effective communication skills includes discussing problems, asking information, engaging with people,

and having strong human relations abilities. They help you to be understood as well as to understand the
needs of those around you. Here are a few specific benefits that highlight the value of effective
communication in the workplace.:
• Doing a good job. How well you communicate has a direct impact on how well you perform.
• Grow as a leader in the workplace, which will lead to more opportunities for advancement and
promotion
. • Develop positive relationships and friendships with all of your coworkers.
• Obtain respect from your coworkers and even your superiors.
• A more positive body language.
• You will have little to no worry in your work life since you will be performing well.


II.

Verbal communication

Verbal communication can also be called as Oral communication. Communication that happens
orally between people is known as verbal communication. The objective of such communications
is to ensure that people understand whatever you want to convey. Because of its very nature, verbal
communications is more quick and precise then email communication.
Characteristics of verbal communication:
o The message being sent is tied to an item, either directly or indirectly.
o To transmit messages, we employ concepts.
o Both the sender and the recipient should be able to comprehend the material.
o The content of communications is influenced by cultural influences.

o The substance of communications is influenced by the sender's state of mind while transmitting
emotions and sentiments.
Advantage of verbal communication:
o It ensures comprehensive comprehension and allows for the clarification of any messages that may

have been misinterpreted.
o It is one of the quickest and most efficient forms of communication.
o There is an area for offering feedback, allowing two or more persons to converse at the same time.
o It enables speakers to exert influence over listeners and persuade them to agree with their ideas, beliefs,
and opinions.

III. Non-verbal communication
People can communicate with using gestures, facial expressions, tone of voice, eye contact , body
language, posture is called Non verbal Communication.
Type of non-verbal communication:
▪ Body Language
▪ Movement


▪ Posture
▪ Gesture
▪ Paralanguage
▪ Eye contact
▪ Touch
Benefit of effective non-verbal communication:
▪ It backs up your statement.
▪ It conveys information.
▪ It demonstrates intent and expresses emotions.
▪ It provides assistance.
▪ It depends on your personal.
▪ It denotes an action that should be taken.
▪ It helps to de-escalate the situation
The group name (HH) includes 4 members, namely me(Nguyen Thai Manh), Pham Son Tung, Phan
Nguyen Dinh Trong, Tran Ngoc Truong.
Roles of group:

-Team Leader (Tran Ngoc Truong)
-Marketer (Nguyen Thai Manh)
-Logistics(Phan Nguyen Dinh Trong, Pham Son Tung)
The group started working together form 23/3/2022 to planning the event which will start in 5 day from
30/4/2022 to 4/5/2022.
Because we will in the same class, we have plenty of time to communicate and exchange during the
project. Even on weekends we still arrange a time to discuss Online together.
I am a person who is very active and opinionated in the group, as well as quite chatty, so everyone helps
him as the team leader.
Because of Manh is an extrovert and has excellent communication skills, he will take the position of
Marketer.


Son Tung and Dinh Trong are an introvert who dislikes interacting with others, but they enjoy physical
activities, therefore he is chosen as the reserve team.
Here are our two major modes of communication:
Offline: we can meet up and discuss at school or a coffee shop.
We can only meet and communicate with each other online, using tools like Facebook Messenger and
Google Meet

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE
TIME MANAGEMENT SKILLS IN PLANNING AN EVENT
(P2)
I. Definition and the importance of time management skill
1. Definition of time management skill
Time management is the process of managing and planning how to divide your time between numerous
jobs. Even when time is limited and demands are high, you'll find yourself working smarter rather than
harder to get more done in less time if you do it right.

2.The importance of time management skill



You won’t miss deadlines and appointments



You’ll focus more and procrastinate less



You’ll avoid unwanted stress



You’ll maintain your professional reputation




You’ll avoid financial penalties



You’ll be able to set a better work and life balance

II. Planning a training event
2.1 Name of training program : Development plan of an e-commerce solution which is similar to the "FPT
shop" Company
2.2 Goals of the Training program:



Goal

 Support employees and customers on how to buy and sell online
 Improve sales and quality through this platform
 Training skills in using Fpt Shop software


Purpose

 This event provides knowledge about Fpt Shop application to all Fpt Shop employees and customers
 Instructing all staffs and customers on how to use and apply the skills trained in small and large
projects to all staffs and customers at Fpt shop..


Scope

 Organize events for about 200 employees and customers
 During the event, staff and customers will be practicing
2.3 Participants: Staffs and Customers of Fpt Shop
2.4 Time 30 March 2022 - 3 April 2022
2.5 Place: Pullman Danang Beach Resort




2.6 Agenda
Day 1:

TIME

7h30 AM

SESSION
Check-in: at the Meeting room of Pullman Danang Beach Resort

8h00 AM

Start the event

8h30 Am

Introduce the purpose of the event

9h00 Am

What is application Fpt shop

9h30 Am

Question and Answer
Discussion


10h00 Am

Some important concept for Fpt shop app

10h30 Am

Set goals, discuss topic requests


11h00 Am

Question and Answer
Discussion

11h30 Am

Summary the lesson

Day 2:
Time
7h30 Am
8h Am
8h30 Am
9h Am
9h30 Am
10h Am
11h30 Am
1h30 Pm
2h Pm

Session
Meeting room of Pullman Danang Beach Resort
Start the event
Introduce FPT Shop Team
How to use FPT Shop app
How to install
Get familiar with the interfaces and commands
Break Time

Question and Answer
Summary

Day 3:

TIME

SESSION

7:30 AM

Check in: at the meeting room of Pullman Da Nang beach Resort

8:00 AM

Start the event

9:00 AM

Introducing the offers of fpt shop

9:30 AM

Deploying time to receive preferential treatment for products of fpt shop


10:00 AM

Breaktime


10:30 AM

Question and answer

11:00 AM

Future goals to develop fpt shop

11:30 AM

Free time & Tea break

Day 4:
TIME

SESSION

7h30 AM

Check in: at the Meeting room of Pullman Danang Beach Resort

8h AM

Start the event

8h30 AM

Divide class into Group 4 people for team

9h15 AM


Practice with teamwork

10h30 AM

Consolation: Evaluate the teamwork results

11h30 AM

Break time

1h30 PM

Get student do the survey about event qualities

2h PM

Lucky number:
Gift for lucky people

2h30 PM

Question and answer

3h PM

Summary the lesson


2.7 GANTT chart: (time frame to prepare for the event)


2.8 Estimated Budget:
Budget

Category

Expected result

True result

Rented hall

300$

275$

Decoration

150$

100$

Gift

100$

100$

Rented presentation equipment


300$

250$

Other fees

500$

300$

Total

1350$

1025$

2.9 Speaker Notes
Invitation:


Reply:


D. DEMONSTRATE THE USE OF DIFFERENT PROBLEMSOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF
AN EVENT (P3)
I. Definition and the importance of problem solving
1. Definition of problem solving
Problem-solving is a process of solving any kind of problem. This process is acted upon in some steps.
These steps start from identifying the problem and determining the cause of the problem. After the
problem and its cause are identified, the next step is to select alternatives for the solution and implement

the solutions.
All of these steps are collectively known as a problem-solving process.


2. The importance of problem solving
You can find candidates with problem-solving skills who are cognitively prepared to manage anything
their professions throw at them.
When issues unavoidably develop, problem solvers can observe, judge, and act promptly.
There are numerous advantages to having problem-solving skills in the job:
• Ability to intelligently organize their time: The ability to manage time wisely and laser-focus on what’s
important to the business will lead to better decision-making and business impact.
• Possess the ability to prioritize, plan, and carry out strategies: Problem solvers have little trouble
evaluating customer and client needs and determining how to prioritize, plan, and implement solutions to
satisfy them.
• Capacity to think outside the box: Thinking outside of box is a key problem-solving talent in the
workplace since it typically results in better results than what was initially intended.
• Capacity to operate under pressure: Problem solvers frequently have personalities that thrive under
duress, such as looming deadlines and shifting project parameters.
• Capacity to deal with risk: Problem solvers are not only capable of dealing with the current problem, but
also of anticipating future difficulties based on trends, patterns, experience, and current events.
II. Some

techniques and tools for the problem solving

1. Some techniques for problem solving
• Describe the problem: Identify the situation so that you can concentrate on the problem rather than the
symptoms. Flowcharts may be used to indicate the expected phases of a process, and cause-and-effect
diagrams can be used to describe and evaluate fundamental causes.
• Find alternative solutions: Hold off on making a decision until you've seen a variety of problem-solving
possibilities. Considering a number of possibilities can considerably boost the worth of your ultimate

solution. You may use this goal standard to develop a road map for assessing options once you've agreed
on a "what should be" model.
• Consider the following options and choose one: When deciding on the optimal option, there are several
factors to consider:


o A precise option will fix the issue without having any unintended consequences.
o The alternative must be embraced by the majority of those involved.
o The alternative will most likely be implemented. Fits within the constraints of the organization.

2. Some tools for the problem solving
Problem solving method is used to find a solution to a given problem. There are different kinds of
problem-solving techniques to solve the problems and I would like to solve the problems by using
following problem-solving techniques in the design and delivery of an events:


Plan



Do



Check



Act


III. Problem and solutions in the training event
Problem

Impact

Conflict in High
planning

Over
budget

Solution
During the event, ask the members to complete their work by all
means (maybe more support from you or another colleague in place
of the colleague they are having trouble with), then Get together
and have everyone present their ideas, then analyse them their
stressors and stress management experiences, and explain to the
members about setting The interests of customers and the company
come first, that's the way professionals work.

Medium 



The essence of the event is advertising, a tool for customers to
satisfy their goals of introducing their products or services to
the public. If an agency is capable and smart enough to
combine additional goals, If you do a lot of work at an event of
the business, the organisational costs will be divided equally
among the goals according to the formula: Efficiency = Target

/ Cost. Looking at the formula, we see that the cost remains the
same, increases the target, and the efficiency increases. results
will increase.
The role of a project manager is extremely important, they
must be the person who best understands the process of


implementing the event they are in charge of. From there, they
must have experience in controlling necessary equipment,
estimating advances, and calculating the quantity to be
performed without loss and waste.

Bad
weather

High





Attract
attendees

Medium 








Weather issues are the hardest to deal with so you should check
the weather forecast in advance to choose the right event date.
If a few days before the event, you have a sudden
announcement on the day of the event that there is a
thunderstorm or storm, you should postpone the event as soon
as possible, and quickly notify all guests and participants.
In addition, you need to have backup solutions for unusual
weather phenomena, for outdoor events including backup
locations.

Increase communication on social networks.
Do surveys on the desired topic.
Make calls/emails to remind customers.
Creativity in the organisation.
Choose the right location.
Create an effective viral marketing campaign.
Invite famous people.


E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN
APPLIED TO A GIVEN SOLUTION (P4)
1.Definition of critical reasoning:
People exercise critical thinking by using rationality to determine what to do or believe in a specific
situation. Employees who can engage in critical thinking are reflective, independent and competent. If
you practice critical thinking, you logically connect ideas, scrutinize and evaluate arguments, find
inconsistencies and errors in your work and the work of others, solve complex problems and engage in
reflection.


2.The importance of critical reasoning
Here are some of the ways critical thinking is important to the workplace:


Some professions require it.



Decision-making improves.



Critical thinkers are happier.



Being well-informed is a bonus.



It encourages self-reflection.



It bolsters the knowledge economy.

2.Apply to a specific solution: "The company has two possibilities."
There are numerous approaches for organizing the program such that participants obtain important
information and have a positive experience while watching it. Dinh Trong had planned to hold it outside
because the Pullman Danang Beach Resort, according to you, has a lot of open area, like the beach. So he

wants to have it outside, where the attendees will be more comfortable and less secretive. Events should
be held outside, according to Dinh Trong.


Son Tung, on the other hand, suggests that the event be held indoors rather than outdoors since, in your
opinion, arranging an event outdoors might present a number of challenges, such as terrible weather, such
as being excessively hot, wet, or windy. Can have an impact on guests and the entire event.